Conference and workshop, organized by NUPS Faculty of Public Administration, Department of Communication and Fluxon Ltd., as part of the international “World Usability Day” event series.
Governments around the globe seek to use new technology to better serve their citizens and increase participation in the civic experience. Technology that supports civic engagement must give all citizens equal access and opportunity, and must be easy to use and easy to understand by all citizens, including those with disabilities of any kind.
Presenters were not only Hungarian, and some British, but American, Danish and Italian guest speakers were also on the program.
The conference topics included plain language, accessibility, and other usability considerations for citizen facing and internal systems, usability research methods, public administration best practices and case studies from the US, UK, Italy and Denmark.
4. BUT:
they
oDen
DON’T
LIKE
TO
USE
websites
of
public
administra9on
sector
because
-‐
their
surface
is
complicated,
-‐
hard
to
understand
and
some9mes
-‐
neglect
actual
user
expecta9ons
and
needs.
26. DEVELOPMENT
Starts
with
beau9ful
design
in
Photoshop
/
jpeg
pics
The
content
must
be
adjusted
to
it
Or
the
design
will
be
subsequently
modified
again
and
again
Rarely
tested,
oDen
the
wrong
way
27. CAUSES
Lack
of
experienced
professionals
(in
house
IT
developers)
Lack
of
funds,
harmful
development
prac9ces
Lack
of
professionals
42. Eye-‐tracking
research
+
user
interview
(ujbuda.hu
60+,
subjects:
60+)
-‐
Don’t
recognize
and
don’t
understand
the
“accessible
version”
icon
[real
Hungaricum!]
-‐„Print“
icon
was
tought
to
be
a
speaker
-‐
Don’t
know
and
don’t
understand
icons
of
social
media:
“F,
G,
limle
bird???”
43.
Thank
you
Dr.
Herendy
Csilla,
Ph.D.
Adjunct
Professor,
NUPS
csilla@herendy.hu