Paul Hopkins
104
Abonné
Personal Information
Entreprise/Lieu de travail
Warsaw, Masovian District, Poland, London Poland
Profession
Group Marketing Director Jatomi Fitness Group
Secteur d’activité
Technology / Software / Internet
Site Web
belliatasalonsoftware.com
À propos
A Customer Experience professional currently working for Thomas Cook; one of the worlds largest travel companies within the online travel agency business.
Providing an holistic insight into the customer experience to ensure that customers have an excellent and consistent experience when booking with ThomasCook.com to drive long term customer loyalty and advocacy.
Having many years experience within the customer service arena has allowed me to have an in-depth insight to what drives customer behaviour; this could include; process improvement / root cause analysis (RCA) and employee engagement.
Mots-clés
big data
customer satisfaction surveys
retail
multi-channel
customer experience
customer satisfaction
voice of the customer
Tout plus
- Présentations
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