21. Avarage amount of chats per weekday Source data: 2009/2010 Monday Friday Thursday Wednesday Tuesday
22. Handling Answered Followed up via email Invited to research room Invited to submit email Forwarded internal Referred Not answered Other Source data: 2009/2010
33. 197 605 1966 3451 4611 6179 t/m september New messages local history & water Comments local history and water New messages genealogy & research Comments genealogy & research