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TODAY’S CLASS

Information
Architecture

1
Definition
The structural design of an information
space to facilitate task completion and
intuitive access to content.

Information Architecture for the World-Wide Web Louis Rosenfeld & Peter Morville
Sort into groups. Name groups

PLAY WITH
CANDY
MAKE A HOMEPAGE FOR YOUR
CANDY SITE
4 KINDS OF INFORMATION
SEEKING
You are going to Belize.
You want the lonely planet
guidebook
KNOWN ITEM
http://boxesandarrows.com/four-modes-of-seeking-information-and-how-to-design-for-them/
What works
Search
A-Z index
Navigation

http://boxesandarrows.com/four-modes-of-seeking-information-and-how-to-design-for-them/
You want to visit a tropical
island. Where should you
go?
EXPLORATORY
http://boxesandarrows.com/four-modes-of-seeking-information-and-how-to-design-for-them/
What can help
Navigation
Related Search
Search (with autocomplete, related terms)

http://boxesandarrows.com/four-modes-of-seeking-information-and-how-to-design-for-them/
Ticket Prices to Belize drop
in September and April
DON’T KNOW
WHAT YOU
NEED TO
KNOW
http://boxesandarrows.com/four-modes-of-seeking-information-and-how-to-design-for-them/
What can help
Related information
Recommendations
Push technologies

http://boxesandarrows.com/four-modes-of-seeking-information-and-how-to-design-for-them/
You saw a great waterproof
camera on amazon, and now
realize it’s the one you want
to buy. Where did it go?
REFINDING
http://boxesandarrows.com/four-modes-of-seeking-information-and-how-to-design-for-them/
What can help
Favorites
Personalization
Visited link color

http://boxesandarrows.com/four-modes-of-seeking-information-and-how-to-design-for-them/
Redesign
DESIGN FOR TASKS
Find a baseball
Find a gift for a upcoming party for a seven year old
Make users aware some balls are on sale
Find again a good choice for that party
Classification has
Consequences
A physician who doesn’t see a new cure
A poor student who can’t find financial aid
A store where a product isn’t found
IA has Solutions

Information Architecture
manages information to
make it findable

– Tagging with metadata
– Organizing with CV’s
– Creating navigation systems
– Optimizing search
CLASSIFICATION IS
CONTEXTUAL
Benabar n’est
pas jazz?
Dewey Decimal
System
200-299 – Religion Categories
‣ 40+ categories related to Christianity
‣ 1 for Judaism
‣ 1 for Islam (& related)
‣
Who Cares?
Religious Scholars
‣ Librarians
‣ Information Architects
‣ Jews and Muslims
‣
THIS IS A FISH

26
Who Cares?
Hungry Catholics inland in South America on Fridays
Context is King
Classification reflects social and cultural organization
‣ Information Architect must understand this context
‣
Get to know your
audience…
Football Fan

1.

Who are they?
Get to know your
audience…
Football Fan?

1.

Who are they?
Know your audience…
1.
2.

Who are they?
What do they care about?

Are the Patriots going
to make the playoffs?

What happened in
the last game?

Show me
photos!
Know your audience…
1.
2.
3.

Who are they?
What do they care about?
How do they think of the information and content?

Conference,
division…
Schedules,
standings…
Know your audience…
1.
2.
3.
4.

Observe others
Study Competitors and similar sites
Review your search logs
Do a card sort
Now what?
Check your labels. Do they make sense?
TODAY’S CLASS

Metadata

36
Pictures of “you”
Boards as metadata
Metadata: what
is it?
“metadata is data about data"

40
Metadata: what
is it?

41

“Metadata tags are used to describe documents, pages,
images, software, video and audio files, and other content
objects for the purposes of improved navigation and
retrieval”
‘Information Architecture for the World Wide Web’, 2nd ed., (2002) Rosenfeld, L. &
Morville, P.
Descriptive
Procuitto

Cheese
Honey
Olivia’s
Tapas
Intrinsic
What does the camera know?
What does the system know?
Administrative
Not all Metadata
is equal

45

What are users interested in?
What do you want users to be able to find?
What metadata makes management easy?
Tag content for findability
Tag content for management
Exercise
BALL
Write as many descriptive words (or short phrases) on your
post-it
One word (or phrase) per post-it
Don’t share– yet! Hold on!

46
48

Add pic of netflix
Controlled
vocabularies
Master of your domains
The French
Academy
Founded in 1635
Multiple dialects
Goal: purify the French language
Goal: unify the nation (ensure that the State and all
citizens speak the same language)
The French
Academy today
…but…
So what?
• So what are your goals?
• How will you ensure that your users and your
system speak the same language?
How will you ensure they continue to do so?
When humans and
computers interact
I’ve got
music

I want
music.
Humans are good at
figuring things out
Rap.
Rock.
Dance.

Hip Hop
Most of the time
Raggamuffin

55

?
But computers are
?
literal
Acid
reggae

No matches
found

56
And need help

57

?

Acid
Reggae?
IA

Let’s give them “Reggae” and
“Trance”
The IA can’t
always be there…

58

Thus Controlled vocabularies (CV)

Amy Warner defines a controlled vocabulary (CV)
as “organized lists of words and phrases, or
notation systems, that are used to initially tag
content, and then to find it through navigation or
search.”
Controlled
Vocabularies
I define them as

Documented relationships of words and
concepts to assist people finding stuff.

Same dif.
Controlled Vocabulary
Types
(Vocabularies)

Synonym
Rings

Authority
Files

Classification
Schemes

Simple

Equivalence

Thesauri

Complex

Hierarchical
(Relationships)

Associative
Controlled vocabularies
A=B
Equivalence
Christmas=
Xmas

B

A
Hierarchal
Winter Holidays >
Christmas

A

B

Associative
Christmas
Tree | Santa
Claus

61
Synonym rings
• Simplest type
• Helps with search, indexing
• Simplifies maintenance

62
Synonym rings include
• Acronyms: BBC, British Broadcasting
Company; MPG, miles per gallon
• Variant spellings: cancelled, canceled; honor,
honour
• Scientific terms versus popular use terms:
acetylsalicylic acid, aspirin; lilioceris, lily
beetle
– From Synonym Rings and Authority Files
by Karl Fast, Fred Leise and Mike Steckel
64

China cap = chinois = strainer
Why Bother?
• Sometimes on
intranets, CV’s are
skipped
• You think you can force
people to use proper
terms
• But people are lazy

65
I’m tired of typing “Controlled
Vocabulary--- CV is shorter.
Why Bother?
• On the internet you want to
be found
• Plus users use short
queries

•

– Average queries are 2.5
words– 30% of searches are
one word queries
On large scale sites, there is
enough data to do this
programmatically, but on small
sites, not.

66

I want a cannon camera.
Thesauri
• Cadillac of Controlled Vocabularies
• Includes associative relationships
Preferred term

Variants

Siblings

Parent

Associated

Christmas

X-mas, Nöel

Hanukah,
Kwanzaa

Winter holidays

Santa Claus
Associations
Associations
• Amazon uses buying patterns to determine
associations
Associations
Associations
What is related
What is required?
What else is interesting?
Relevancy is king

71
Possible
Relationships
Process/agent
(camp fires/matches)
Action/product of action (baking/cakes)
Agent/counteragent (allergies/antihistamine)
Raw material/product (wool/sweater).

72
Preferred term

Variants

Siblings

Parent

Associated

Christmas

X-mas, Nöel

Hanukah,
Kwanzaa

Winter holidays

Santa Claus

Make a candy thesaurus

EXERCISE

73
Implementation?

74

Implementation dependent on situation and tools.
May be slow painful data entry– know this and prepare.
Test
Test with users – did you get it right?
–Browse Testing
–Search Testing
–Monitor quantitative

–Refine, refine, refine

75
Maintain
Who maintains it?
What the rules for new terms?
Document your decisions.

76
TODAY’S CLASS

facets

77
Is that all?
NO!

Life beyond enumerative classification….

78
Faceted
Classification
was developed, prior to the existence of
computers, by S. R. Ranganathan,
a Hindu mathematician
working as a librarian.

79
Ranganathan’s
5 Facets
•
•
•
•
•

who: personality
what: matter
how: energy
where: space
when: time

80
Ordinary stuff?

82

Epicurious uses
facets to help
users find recipes
Personals

Faceted classification is often used by Personas
Content is by the users

83
What’s the difference?
84

Electronics
Camera
Digital
Film

PDAs
Televisions

Camera facets
Pixels
Zoom

Price
Music

85

Enumerative

Faceted

Modern

Mood

– Rock
• Alternative
– Seattle
– Atlanta

Tempo
Artist
Use
• who: personality
• what: matter
• how: energy
• where: space
• when: time
Create candy facets for your store

FACETS, ANYONE?
86
Is this all there is?
89
Tagging– when it works

90
People can’t be bothered

91
Pictures of “you”
93
User navigation

94
HEADER

95

This slide was left purposely blank.
HEADER

Q&A

96

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IA Fundamentals

Notes de l'éditeur

  1. Discussion.
  2. I am looking for a baseball.
  3. Discussion.
  4. I’m looking for somewhere to take vacation
  5. Discussion.
  6. Discussion.
  7. If you have picked a camera, how do you find it again?
  8. How would you search for this photo? No face recognition could recognize this. (close up of procuitto)
  9. Tagging by users on facebook is used to indicate things I should see, not really fotos of me.
  10. Pinterest boards add metadata, but how does it match what the company needs?
  11. Olivia’s is where I ate it.
  12. Pandora is the world’s greatest work for IA (IMO) is their music genome. It’s a recommendation engine made of professionally crafted metadata. Features of this track is metadata determined by musicians
  13. When netflix when to improve their algorithm, they went the same way as pandora, using meteadata. (the last screen shot is an april 1st one)
  14. http://untitledname.com/2005/05/jesus-saves
  15. Tagging by users on facebook is used to indicate things I should see, not really potos of me.
  16. What is this site? Is this a better representation of amazon than the navigation? (Hit next) Which navigation tells the story of amazon?Can users do a better job than IA’s?