resume of a team-builder and leader-developer

1. Jacinthia Gladfelter
8091 San Mateo Circle, Buena Park California 90620
(T) 714-699-1315 (C) 714-745-1178 (E) cynth.0911@gmail.com

2. Motivation Towards Career Direction
Motto in Life Career Focus
 Conscientious and
hardworking professional
with 12 years of various
experience in banking.
 Demonstrated exceptional
ability to provide leadership
to organizations with
emphasis on revenue and
product longevity.
 Recognized as an ambitious
leader and proficient team
player.

3. Summary of Skills
• Accomplishments
 Organizational Development
Assessed accounting system structures and converted
acquired company's accounting system to Business
Manager system.
 Client Interface
Worked in close collaboration with clients, providing
accounting and accounts receivable advice.
 Statistics Verification
Checked figures, postings and documents for correct
entry, mathematical accuracy and proper coding.
 Data Organization
Categorized, recorded and summarized numerical and
financial data to compile and keep financial records.
 Reporting
Executed processes that utilized accounts receivable
sub-ledger for accounting and customer attribute
reporting.
 Process Improvement
Attained revenue objective by implementing cost-cutting
measures.
 Email Marketing
Managed team to develop database of more than 1
million double opt-in members for weekly product
update emails.
 Operations handling
 Account maintenance
 Client acquisition
 Product management
 Technical writing
 Process development
 Business recovery and
sustainability
 Strategic planning
 Project management
 Negotiation skills
 • Communications audits
• Process loans
 T op-rated sales performance
 Bank reconciliations
 Complex problem resolution
 Strategic planning
 Quality assurance
 Competitive analysis
 Product development

4. Professional Experience
06/1989 - 10/2001
BYL Bank Group Huntington Beach, California Process Coordinator /
Assistant Operations Manager
• Assigned tasks to associates, staffed projects, tracked progress and
updated managers, partners and clients as necessary.
• Computed, recorded, and proofread data, records and reports.
• Performed heavy bank reconciliations and cash flow statements.
• 06/1989 - 12/1992
• Created and executed marketing/PR campaigns, including new
product introductions and existing product development.
• Planned and executed events and marketing programs, producing
five times target number of qualified leads.
• Worked closely with all product development departments to create
and maintain marketing materials for sales presentations and client
meetings.
• Worked closely with company executives to identify new business
opportunities and routinely participated in the sales process.
• Accessed computerized financial information to answer questions
related to specific accounts.
• Reconciled and reported discrepancies found in records.
• Reviewed files, records and other documents to obtain information
and respond to requests.
• Communicated with customers, employees and other individuals to
answer questions and explain information.
06/1989 - 12/1992
Alaska USA Federal Credit Union Anchorage, Alaska Teller /
Member Service Representative
• Provided operational support for high-volume financial institution.
• Created and implemented product campaigns, including new client
services.
• Products and existing development.
• Complied with federal, state and company policies, procedures and
regulations.
• Communicated with customers, employees and other individuals to
answer.
• Questions and explain information.
• Integrated marketing product sales

5. Education
• 2012-Present – Masters in Organizational Management
Estimated Completion Date – January 20, 2014
• June, 2012 - Ashford University, Clinton, Iowa
Bachelor of Arts in Organizational Management
• Certificate of Completion in Business| Manager
• Certificate Authorization to Manufacture Notary Seals
• 1985-1988 - Holy Angel University
Angeles City, Pampanga, Philippines
Bachelor of Science in Elementary Education
• Presidents List and Deans List in Bachelor of Arts in Elementary
Education
• Vice President, College Student Council
• Miss Holy Angel University, 1986