Crossing the Chasm to Engaging Virtual Facilitation

Crossing the Chasm
to Valuable, Engaging
Virtual Facilitation

Session M221

© 2012 NetSpeed Learning Solutions. All rights reserved. 1

Learning Objectives
• Adopt the tools and tricks of creating an
engaging virtual experience
• Apply what you learn to a program you are
working on
• Deliver to your participants valuable, engaging
virtual learning


About Cynthia Clay

• Founder and CEO
• 25+ years of experience
• Began delivering web conference
training in 2004
• Author of Great Webinars
• Lead the Virtual Facilitator Trainer
Certification™ course


Purpose

What is your primary purpose for
attending this session today?


Experience

How many webinars have you delivered?
10+ webinars
4 – 9 webinars
1 – 3 webinars
I’ve never delivered a webinar


What Can Go Wrong?


What Can Go Wrong?

Talking head presenter
Monotone voice
Reading slides
Little interaction
No peer-to-peer chatting


What Can Go Wrong?

Q&A at the end
Bullet-point presentations
No slide graphics
Feeling “alone” on the
event
Technical difficulties


Adult Learning Principles

Name one adult learning
principle.

Malcolm Knowles
(1913 – 1997)


Adult Learning Principles

• Adults need to be involved in the planning and
evaluation of their learning.
• Experience (mistakes included) provides the basis for
learning activities.
• Adults want to learn subjects that have immediate
relevance to their work or personal lives.
• Adult learning is problem-centered not
content-oriented.


Transforming the Virtual
Classroom


New Mindset

The more you feel
like a lecturer, the
less effective you will
be in the virtual
classroom.


Rule of Thumb

Engage participants every 3
minutes with a poll, chat, or
request for feedback.


It’s a Visual Medium

Make your slides compelling.


Application

Identify a virtual program that you would like to
improve using these techniques.


Case Example

By the end of this web workshop, you will be
able to:
• Describe the benefits of delegating to
yourself, the employee and the team
• Delegate appropriate tasks to the
right people


Your Tool Kit

Chat
Polling
Streaming Video
Annotation Tools
Emoticons/Status Icons
Video
Host/Producer


Chat

Uses Benefits
Ask questions of participants Engage attention
Encourage problem solving Activate their thinking
Build peer-to-peer dialogue Increase collaboration
Invite questions and observations Build commitment to the learning
community


Open Chat


Multiple Chats


Pairs Chat


Polling

Uses Benefits
Quiz participants to check learning Verify learning effectiveness
Quickly get learner feedback Engage participants easily
Share opinions and experiences Increase peer-to-peer learning
Check assumptions about your Tailor your presentation
audience
Set up a lecture or discussion Engage their thinking functions


Build Awareness


Express Opinions


Test Learning


Application

How can you use chat and polling to develop
learning experiences in your program?


Case Example

able to:
right people


Streaming Video

Uses Benefits
Stream video of the presenter and Create interest
host
Capture attention of visual learners
Build rapport
Decrease multi-tasking
Strengthen learner – facilitator
contract

Facilitator On Camera


Annotation Tools

Uses Benefits
Learners “point” at content on a slide Get fast feedback
Participants may label diagrams Test knowledge retained
Facilitator can conduct rapid polls Move quickly through content while
engaging learners
Host or facilitator can type learner Facilitate discussion and record key
responses points
Use pointer and highlighter on slide Direct learner attention


Whiteboard


Point to Problems


Emoticons/Status Icons

Uses Benefits
Check in with participants Quickly see
agreement/disagreement
Replace eye contact Confirm assumptions
Check the pulse of the class See who’s ready to move forward
Ask for volunteers Keep everyone on track


Status Icons


Application

How can you use annotation tools, emoticons
(status icons), and whiteboards to increase
interactivity in your program?


Case Example

able to:
right people


Video

Uses Benefits
Show short (< 2minutes) video Change the energy
Demonstrate skills or behaviors
Introduce a problem to solve


Video


Short Videos


Host/Producer

Uses Benefits
Use the Host as your delivery partner Energize the workshop
Handle technology issues Don’t slow down your delivery
Answer logistical questions Provide personal support to learners
Present role play and case examples. Create interest


Role Play on Camera


Host on Camera


Get Learner Feedback


Application

How can you use short video to create interest
in your program? How might partnering with
your host/producer improve your delivery?


Case Example

able to:
right people


Technology Snafus


Technology Snafus
• Always schedule a dry run
• Arrive 30 minutes prior to your
webinar
• Use a host/producer to handle
technical issues
• Practice breakout rooms with real people
• Have a contingency plan (no Internet, no VoIP,
slides won’t advance, etc.)


The Zen of Delivery

Begin with a centered, calm mind


Action Planning

• One thing I can do….
• One thing my team can do….
• One thing my organization can do….


Five Best Practices

What five best practices will you take away from
this session?


Follow On Webinar

• Tuesday, May 22 at 4:00 Eastern/1:00 Pacific
• Experience an engaging, interactive session
• Sign up two ways:
 Give us your biz card and write “webinar
registration” on it.
 Sign up on the registration form as you leave.
• Webinar link will be emailed next week.


ASTD Bookstore

Books are available at the ASTD
Bookstore and the Pfeiffer Booth
(#915).

Visit NetSpeed Learning
at Booth #825.

Books signed during EXPO hours.


Crossing the Chasm to Engaging Virtual Facilitation

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