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Similaire à Mindset Matters: How to Improve Your Virtual Facilitation Style (20)
Mindset Matters: How to Improve Your Virtual Facilitation Style
- 1. Mindset Matters
How to Improve Your
Virtual Facilitation Style
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions
- 2. netspeedlearning.com
Session Objectives
• Describe six virtual facilitation styles and their related strengths
• Avoid the weaknesses of each of the six styles
• Enhance your online facilitation style to create
greater engagement and connection
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 2
- 3. netspeedlearning.com
Introduction
• Cynthia Clay, President/CEO, NetSpeed Learning
• Author of Great Webinars: Interactive Learning
that is Captivating, Informative, and Fun
• Work with our clients to build thriving virtual
workplaces and stellar virtual learning
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 3
- 6. netspeedlearning.com
Six Virtual Facilitation Styles
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 6
The
Technology
Guru
The Airplane
Pilot
The Guide on
the Side
The News
Anchor
The Energizer
Bunny
The Podcaster
- 7. netspeedlearning.com
What is your Dominant Style?
• News Anchor
• Energizer Bunny
• Podcaster
• Technology Guru
• Airplane Pilot
• Guide on the Side
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 7
- 9. netspeedlearning.com
About the News Anchor
• Formal presentation style
• May read as if from a teleprompter or script
• Looks directly into the camera when
speaking
• Communicates information clearly
and accurately
• Like watching a newscast from a
broadcast studio
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 9
- 11. netspeedlearning.com
News Anchor Strengths
• Instant credibility
• Formal presentation style
• Strong on-camera presence
• Professional background
• Good lighting
• Confident delivery
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 11
- 12. netspeedlearning.com
News Anchor Weaknesses
• Can become a talking head
• Watching and multitasking
• It’s a show not a training experience
• Little engagement or interaction
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 12
- 13. netspeedlearning.com
News Anchor
When is the News Anchor style most
appropriate?
a. With large groups (100+)
b. Presenting to executive management
c. Presenting product information updates to
clients
d. With small teams (<15 people)
e. For company information messages to all
employees
f. In virtual training sessions with 25
participants
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 13
- 15. netspeedlearning.com
News Anchor Reflection
Note to Self:
What can you learn from this facilitation or
training style?
How might you enhance what you’re doing
based on the News Anchor strengths?
What weaknesses do you want to avoid?
Give a thumbs up if you have one
“take away” to enhance your style?
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 15
- 17. netspeedlearning.com
About the Energizer Bunny
• Brings passion and energy
• Is often motivational and
enthusiastic
• Commands attention
• Seen as genuine, upbeat
and positive
• Encourages active participation
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 17
- 19. netspeedlearning.com
Energizer Bunny Strengths
• Creates lively sessions that are engaging and fun
• Lurkers can’t lurk
• People leave feeling motivated and inspired
• Lots of vocal variety and animation in delivery
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 19
- 21. netspeedlearning.com
Energizer Bunny Weaknesses
• Sometimes talks too much and talk over others
• Excitement can be overwhelming
• Fast pace
• May need to allow for dead air
so people can think
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 21
- 23. netspeedlearning.com
Energizer Bunny Reflection
Note to Self:
What can you learn from this facilitation or
training style?
How might you enhance what you’re doing
based on the Energizer Bunny strengths?
What weaknesses do you want to avoid?
Give a thumbs up if you have one “take
away” to enhance your style?
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 23
- 26. netspeedlearning.com
About the Podcaster
• Speaks like a radio announcer
• Invites guests to be interviewed
• May have strong vocal characteristics
• Uses high quality microphone and
audio equipment
• May be formal or relaxed in approach
• Relies on voice more than visuals
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 26
- 27. netspeedlearning.com
The Podcaster
• Have you seen this style used
successfully in virtual training?
• What do you like most about the
Podcaster style?
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 27
- 28. netspeedlearning.com
Podcast Strengths
• Captures attention with lively banter
• Makes subject matter experts (SMEs) look good
• Probes for useful information
• Usually creates a relaxed environment
• Audience can pose questions for
the guest experts
• Requires less preparation time
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 28
- 29. netspeedlearning.com
Two Processing Types
Verbal
• Process using words
• Retain and recall information
that is verbal
Visual
• Process using pictures
• Retain and recall information
that is visual
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 29
- 30. netspeedlearning.com
Podcaster Disadvantages
• Emphasizes listening (verbal) over
seeing (visual)
• May not provide visuals to reinforce
content
• May sacrifice long-term retention of
information
• Entertainment may replace learning
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 30
- 31. netspeedlearning.com
Podcaster
When is the Podcaster style most appropriate?
a. If the focus is on providing expert information
b. When you want a SME to share their experience
c. When there is little or no time to prepare
d. If it’s a conversation not a presentation
e. All the above
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 31
- 32. netspeedlearning.com
Podcaster Reflection
Note to Self:
What can you learn from this facilitation
or training style?
How might you enhance what you’re
doing based on the Podcaster strengths?
What weaknesses do you want to avoid?
Give a thumbs up if you have one
“take away” to enhance your style?
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 32
- 34. netspeedlearning.com
Technology Guru
• Knows the web conference platform
inside out
• Loves the latest software applications
to keep people’s attention
• Backgrounds! Hats and hair!
• Gimme a GIF
• Multiple cameras and monitors
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions
Are you a Technology Guru?
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Technology Guru Strengths
• Is well-versed in hardware and software
• Often well-equipped with the right gear
• Able to spot and solve technical problems quickly
• Makes it a seamless experience
• Gives a session the “Wow!” factor
• Often makes it playful and fun
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 36
- 37. netspeedlearning.com
Technology Guru Weaknesses
• May miss opportunities to create human connection
• Bells and whistles may replace authentic discussion
• May not always rely on strong instructional design
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 37
- 39. netspeedlearning.com
Technology Guru Reflection
Note to Self:
• What can you learn from this facilitation or
training style?
• How might you enhance what you’re doing
based on the Technology Guru strengths?
• What weaknesses do you want to avoid?
• Give a thumbs up if you have one
“take away” to enhance your style?
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 39
- 42. netspeedlearning.com
Airplane Pilot Characteristics
• Flies solo in most virtual events
(no producer)
• Comfortable with content and
technology
• Controls pacing and timing
• Can create a seamless experience
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 42
- 43. netspeedlearning.com
Airplane Pilot Advantages & Disadvantages
What are the advantages of this facilitation
or training style?
(First Name: A – K)
What are the disadvantages?
(First Name: L – Z)
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 43
- 44. netspeedlearning.com
Airplane Pilot Strengths
• Enhances the credibility of the presenter
• Builds confidence in the delivery
• Can manage pacing and timing
• Reduces costs associated with staffing
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 44
- 45. netspeedlearning.com
Airline Pilot Challenges
• Requires trainers who are comfortable
with both technology and facilitation
• Difficult to troubleshoot emerging
issues
• Can waste participant time if focused
on one person’s tech issue
• Can increase multitasking and poor
participation
• May increase need for rescheduling
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 45
- 46. netspeedlearning.com
Airplane Pilot Reflection
Note to Self:
What can you learn from this facilitation or
training style?
How might you enhance what you’re doing
based on the Airplane Pilot’s strengths?
What weaknesses do you want to avoid?
Give a thumbs up if you have one
“take away” to enhance your style?
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 46
- 48. netspeedlearning.com
About the Guide on the Side
• Not a Sage on the Stage
• Prefers a Socratic teaching method
• Asks intelligent questions to
stimulate thinking
• Comfortable probing
• Encourages critical thinking
• Helps people connect content to
past experiences
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 48
- 49. netspeedlearning.com
Guide on the Side Strengths
• Often comfortable coaching
• Validates differing opinions and insights
• Creates a safe learning space
• Comfortable with disagreement and debate
• Perfect for smaller groups in a virtual classroom
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions
Raise your virtual hand if you’ve participated
in an effective session led by a Guide on the Side.
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- 50. netspeedlearning.com
Guide on the Side Weaknesses
• May not feel comfortable lecturing or presenting content
• May rely heavily on a producer to handle the technology
• Less interested in mastering the software
• Low-key energy may not work with larger groups
• People might get bored and multitask
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 50
- 52. netspeedlearning.com
Guide on the Side Reflection
Note to Self:
What can you learn from this facilitation or
training style?
How might you enhance what you’re doing
based on the Guide on the Side’s strengths?
What weaknesses do you want to avoid?
Give a thumbs up if you have one
“take away” to enhance your style?
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 52
- 53. netspeedlearning.com
Six Virtual Facilitation Styles
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 53
The
Technology
Guru
The Airplane
Pilot
The Guide on
the Side
The News
Anchor
The Energizer
Bunny
The Podcaster
- 54. netspeedlearning.com
What will you do now?
What is one thing you intend to do now
to improve your facilitation style?
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 54
- 55. netspeedlearning.com
Year End Discount
• 15% by December 20, 2021
• 10% by January 10, 2022
• All programs and services
• $15,000 minimum after discount
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 55
- 56. netspeedlearning.com
© 2021 Clay & Associates Inc./NetSpeed Learning Solutions 56
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