The document outlines five secrets ("SHINE") for stellar virtual trainers: Stream Your Video, Harness the Technology, Interact and Connect, Notice What's New (Beginner's Mind), and Energize Your Delivery. It discusses each secret in detail through polling participants on their experiences and preferences, and providing tips to engage learners such as connecting with individuals, demonstrating enthusiasm, and bringing an open mindset to online sessions. The overall document aims to help trainers improve their virtual training skills and experiences.

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SHINE!
Five Secrets of Stellar
Virtual Trainers
2020

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Objectives
• Engage your participants by commanding
their undivided attention
• Apply the five secrets of stellar presenters
to SHINE online
• Leverage energy and passion in online
delivery

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Tweet
#virtualtraining
#NSLSLive

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Purpose
What do you hope to gain?

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Purpose
What creates a “shining” virtual training
experience?

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SHINE

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SHINE Poll
• Stream Your Video
• Harness the Technology
• Interact and Connect
• Notice What’s New (Beginner’s
Mind)
• Energize Your Delivery
What are the top two topics you want to explore
in this webinar?

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Stream Your Video

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What do you gain
by streaming your
video?

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Gains
• Emotional connection
• Reduced multitasking
• Greater engagement and interest
• Live classroom
experience

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What Works
What tips do you
recommend for streaming
your video during a live
online session?

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Harness the Technology

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Harness the Technology
Is it important to harness the web technology?
Why or why not?

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Web Platforms
• Adobe Connect
• Webex
• Zoom
• Citrix Go to Webinar or Training
• Skype for Business
(Microsoft Teams)
• Other
What web platform do you use to deliver virtual
training?

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Your Skill Level?
• Very Skilled
• Somewhat Skilled
• Neither Skilled or
Unskilled
• Somewhat Unskilled
• Very Unskilled
How would you rate your skill level at using your
web conference platform?

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Advantages
• Sense of control and ease
• Reduced anxiety
• Able to take charge if
problems occur
• Improved pacing and timing

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Web Platforms
• Adobe Connect
• Webex
• Zoom
• Citrix Go to Webinar or Training
• Skype for Business (Microsoft Teams)
• Other
What one best practice do you recommend in
the web conference platform you use?

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Interact and Connect

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Interaction and Connection
What can you do before, during, and after the web
training session to build personal interaction and
connection?

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Reflection
What have we done in this webinar to help
you interact and feel connected?

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Building Connection
• Connect as people arrive
• Use their names
• Invite participation
• Praise and validate ideas
• Follow up on their questions
• Celebrate success

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Notice What’s New

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When you “Notice What’s New”,
you bring Beginner’s Mind to a
session.
What does it mean to have
Beginner’s Mind?

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Fully present
Open to input
Engaging with individuals
Co-creating the learning experience

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How can you be ready
to Notice What’s New?
What must you do
before the session to
bring Beginner’s Mind
into play?

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Notice What’s New
• Log in early to troubleshoot any issues
• Give yourself 15 – 30 minutes to get focused
• Review the participant list
• Ask good questions
• Listen to learn and reinforce

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Energize Your Delivery

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Energizing
Think of a time when you attended a live training
where the presenter “energized the delivery.”
What was the impact of that energy on the learning
experience?

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Energize Your Delivery
• Have a positive attitude
• Demonstrate enthusiasm for the topic
• Give yourself permission to be animated
• Sit on the edge of your chair
(or stand)
• Enjoy connecting and learning

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SHINE

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Take Action
Share one insight or one
action you intend to take now.

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