The document provides an overview of recent updates to Microsoft Teams Calling and Devices in November 2021. Key updates include: 1) Customization options for music on hold and call routing were added to Teams Calling. 2) New certified devices like the Yealink UVC86 camera and AudioCodes C455HD phone were announced. 3) Device management improvements like remote sign-out and branch office survivability on Teams phones were launched.

1. What’s new in Teams Calling
November 2021

2. Agenda What’s new in
• Microsoft Teams Calling
• Microsoft Teams Devices
Microsoft Teams Roadmap Updates
• Launched / Rolling out
• In Development

3. Microsoft Teams
What’s new in Teams Calling
Introduction
For a complete list of Microsoft Teams roadmap items refer to
Microsoft 365 Roadmap | Microsoft 365
Updates listed in this document are selected based
on relevance to Microsoft Teams Calling, Teams
Phone and Teams Devices.
Release dates and timings are subject to change.

4. What’s new in Teams Calling
November 2021 Highlights
Microsoft Teams Calling Microsoft Teams Devices
• Custom Music on Hold
• Route calls to unassigned numbers
• Custom call park
• Bring your own operator for audio conferencing in
Microsoft Teams with Operator Connect Conferencing
• Enable core Microsoft Teams calling functionality on
compatible legacy SIP phones with SIP Gateway
• Updated Microsoft Teams Phone SLAs reflect
commitment to quality and continuity
• Remote sign-out from Teams admin center
• Branch office survivability on Teams phones
• AudioCodes C455HD IP Phone
Newly certified devices
• Yealink UVC86 4K Dual-Eye Tracking Camera for Medium and
Large Rooms
• Yealink MVC660 Microsoft Teams Rooms system for medium
rooms
Management
• Surface Hub device type support

5. Microsoft Teams
Calling
 Custom Music on Hold
 Route calls to unassigned numbers
 Custom call park
 Bring your own operator for audio
conferencing in Microsoft Teams with
Operator Connect Conferencing
 Enable core Microsoft Teams calling
functionality on compatible legacy SIP phones
with SIP Gateway
 Updated Microsoft Teams Phone SLAs reflect
commitment to quality and continuity

6. Custom Music on Hold
Tenant administrators can configure the audio
being played to PSTN (Public Switched Telephone
Network) callers when they are placed on hold.
This allows departments or a group of users to
customize announcements being played to PSTN
callers on hold.
To enable this, the admin will need to upload the
audio file, configure the teams hold policy
referencing the audio file, and assign the policy to
groups of users.
Release timing: Launched!
Learn more

7. Route calls to unassigned
numbers
You can now ensure that incoming PSTN calls to
phone numbers that are not assigned to a user or
resource account can be redirected to another user, a
call queue, auto attendant, or an announcement.
Tenant admins will configure the phone number or
range and where the call should be routed.
Release timing: Launched!
Learn more

8. Custom call park
You will now be able to have a larger number of parked
calls and will have a broader range for the maximum
time someone will be on hold before ringing back if a
parked call isn’t picked up, also referred to as timeout
value.
Teams admins can configure call park and retrieve
settings, and the range of call pickup numbers can now
be set from 10 to 9999.
Admins are also now able to configure a different call
park timeout value than the default 300 seconds, with
the range available to be set between 120 and 1,800
seconds.
Release timing: Launched!
Learn more

9. Bring your own operator for audio
conferencing in Microsoft Teams with
Operator Connect Conferencing
Operator Connect Conferencing is an operator-managed
service that provides the following benefits:
• Bring your own operator for audio conferencing in
Teams, for operators participating in the
program: Maintain your preferred operator contracts as
you migrate existing PSTN infrastructure to the cloud.
• Variety of operators available at your
fingertips: Diversify your PSTN infrastructure to include
additional qualified operators.
• Expanded geographic dial-in coverage: Additional
dial-in locations available to support your multi-national
needs.
• Enhanced support and reliability: The tight partnership
with operators provides enhanced technical support and
service level agreements to address reliability.
Release timing: Now generally available!
Learn more

10. Enable core Microsoft Teams
calling functionality on
compatible legacy SIP phones
with SIP Gateway
While Microsoft Teams phone devices provide the
richest and most complete Teams experience, we
understand that there are many customers with
existing investments in legacy devices.
To help customers leverage their existing legacy
telephony hardware as they move to Teams Phone, we
are excited to announce that SIP Gateway, a solution
that enables core Teams calling functionality on
compatible SIP phone models from Cisco, Poly, Yealink
and AudioCodes is now generally available.
Release timing: Now generally available!
Learn more
Currently, SIP Gateway supports the following core Teams calling functionality
• Inbound and outbound calls
• Call transfer
• Meeting dial-in and dial-out
• Device-based “do not disturb”
• Voicemail with message waiting
indicator
Upgrade to Teams phone devices
While SIP Gateway and 3PIP Gateway provide valuable flexibility for organizations
with legacy SIP phone investments, Teams phone devices provide the most complete
Teams experience. Upgrade to Teams phone devices today!

11. Updated Microsoft Teams
Phone SLAs reflect
commitment to quality and
continuity
Microsoft Teams Phone delivers on the promise of
reliable PSTN service through proactive network
monitoring, automated system optimization, and fault-
tolerant redundancy, supported by Microsoft
infrastructure.
Each of these elements play an important role in
developing service level agreements (SLAs) that reflect
our commitment to the continuity of your operations.
We updated the SLAs for Microsoft Teams Calling
Plans, Phone System, and PSTN Audio
Conferencing to 99.99% uptime.
Learn more
This SLA does not cover outages caused by a failure of third-party software, equipment, or
services not controlled by Microsoft, or Microsoft software not being run by Microsoft as part
of the service (e.g. third-party PBX solutions integrated into Teams.)

12. Microsoft Teams
Devices
 Remote sign-out from Teams admin center
 Branch office survivability on Teams phones
 AudioCodes C455HD IP Phone
 Newly certified devices
 Yealink UVC86 4K Dual-Eye Tracking Camera
for Medium and Large Rooms
 Yealink MVC660 Microsoft Teams Rooms
system for medium rooms
 Management
 Surface Hub device type support

13. Remote sign-out from Teams
admin center
As an extension to our remote provisioning
capabilities launched earlier this year, we are
launching the ability for tenant admins to sign
out of Teams Android devices from the Teams
administration center.
Generally available for phones and Teams
displays, admins can easily provision devices
from the Teams administration center and
remotely sign out from devices.
Release timing: In development!
Learn more.

14. Branch office survivability on
Teams phones
Given the importance of uninterrupted
voice services, we are pleased to announce
that branch office survivability for phones
is generally available, enabling PSTN calls
even when a network connection is
unavailable. Learn more about how to set
up a Session Border Controller and
Survivable Branch Appliance policy to
enable this feature for your organization.
Release timing: Launched!
SIP Trunking
and/or PSTN
Branch Office
Endpoints IP Phones Analog &
Fax Lines
PBX/
IP-PBX
AudioCodes E-SBC/SBA

15. AudioCodes C455HD IP Phone
The AudioCodes C455HD IP Phone is the latest
Microsoft Teams-certified IP phone from
AudioCodes.
The new phone is a feature-rich, high-end
business phone packed with the latest
technology for delivering a seamless Microsoft
Teams experience. The phone is equipped with a
large and intuitive 5-inch color touchscreen for
exceptional ease-of-use, while stunning HD
sound quality ensures that every conversation is
productive.
Learn more.

16. Yealink UVC86 4K Dual-Eye
Tracking Camera for Medium
and Large Rooms
The Yealink UVC86 has a built-in dual-eye 4K
camera with a panoramic camera to detect
participants in real time and a PTZ camera to
capture the best picture of everyone in the
room.
With 12X optical zoom and a 90-degree field of
view, the UVC86 is suitable for medium and large
rooms.
Visit Yealink for more information.

17. Yealink MVC660 Microsoft
Teams Rooms system for
medium rooms
This system includes a UVC86 4K dual-eye
tracking camera to detect participants in real
time and a PTZ camera to capture the best
picture of everyone in the room, a smart
MSpeech speakerphone fully covering medium-
space audio, MCore mini-PC, and MTouch II
touch panel.
With all that, the Yealink MVC660 bundle
solution enables users to enjoy the seamless
Teams meeting in medium-sized rooms.
Visit Yealink for more information.

18. Teams Calling 2021 Highlights
• October 2021
• September 2021
• August 2021
• July 2021

19. What’s new in Teams Calling – October 2021
October 2021 Highlights
Microsoft Teams Calling Microsoft Teams Devices
• Operator Connect general
availability
• Microsoft Teams Calling Plans
market expansion
• Use end-to-end encryption for
one-to-one Microsoft Teams
calls – Public Preview
• Newly certified devices
• Jabra Evolve2 75
• Jabra PanaCast 50
• Better Together for calls on
Teams phones and displays
Microsoft Ignite Fall 2021: Innovations coming to Microsoft
Teams Calling
• Dynamics 365 Customer Service
• Bandwidth control policy to disable video calls when
users are working in bandwidth constrained areas
• Dynamic E911 for US-based users
• SIP Gateway

20. Microsoft 365 Roadmap Changes
Microsoft Teams Calling
Microsoft Teams Roadmap Items –
Changed within last month

21. Microsoft 365 Roadmap – Microsoft Teams – Changed within last month
Added to
Roadmap
Calling
❖ New – Roaming bandwidth control
Devices
❖ New – Switch between multiple video cameras in Microsoft Teams Rooms on Windows
❖ New – Teams devices dashboard for device analytics providing health and usage
metrics
❖ New – Teams device management for Surface Hubs
❖ New – Hot Desking on Teams Display
❖ New – Check-in and room release for Teams panels
❖ New – Sign out from Teams Admin Center on Teams displays
In-
development
Calling
• End-to-end encryption option for Teams 1:1 VoIP Calls
• Dynamic Emergency Calling for Work From Home
• 1:1 VOIP and PSTN Call Recording and Transcription In Call App V2
• Transcription for 1:1 Calls
Devices
• Teams casting for Microsoft Teams Rooms on Windows
• Role based Access scoping on devices category
• Walkie Talkie on Teams phones
• Teams devices dashboard for device analytics providing health and usage metrics
• Teams device management for Surface Hubs
• Hot Desking on Teams Display
• Direct guest join for Zoom and Webex meetings on video-enabled certified Teams
Android devices
• Switch between multiple video cameras in Microsoft Teams Rooms on Windows
• Updated companion mode for iOS users
• Split video layout across multiple screens for Teams Rooms on Windows
• Microsoft Teams panels Check in notifications to Microsoft Teams Rooms
• Check-in and room release for Teams panels
• Sign out from Teams Admin Center on Teams displays
Launched &
Rolling Out
Calling
✓ Launched – Branch Office Survivability on Teams phones

22. Thank you