In this article, we shall compare a Philippines Call Center vs. India call center to determine which one makes more sense, or if both in combination make the most sense.

1. Title: Philippines Call Center vs. India Call Center – Which One Makes the Most Sense?
Meta: In this article, we shall compare a Philippines Call Center vs. India call center to determine
which one makes more sense, or if both in combination make the most sense.
Keywords: Philippines call center, India call center
It is not uncommon for businesses to outsource their call center needs to a verified and reputable
partner overseas during the modern day. The two most popular places for this include a
Philippines call center and an India call center. In this article, we shall compare a few of the
differences and provide some helpful advice for those who are considering using an outsourcing
services partner overseas.
Philippines Call Center vs. India Call Center – Sales Are Best Outsourced to India
When considering sales, a good rule of thumb is that India is better for sales. The reps tend to
have many of the same products and services for sale in their region. Additionally, they generally
have a higher closing ratio and up-sell or cross-sell ratio.
Philippines Call Center vs. India Call Center – Philippines is Great for Customer Support
Either call center is fabulous for support. However, some businesses can save even more money
by using a Philippines call center for customer service. It costs a bit less than an India call
center
Does Using Both Types of Call Centers Make More Sense?
Either type of these call centers can help you meet your customer needs in a timely manner.
Ensuring that quality over quantity is always a factor is essential to your success. To better help
you choose the proper call center, the following paragraph will delve into details regarding the
selection process.
What to Expect When Contracting an Outsourced Call Center Partner
There are some things that you should expect when contracting an outsourced call center partner.
Since the process may be entirely new to you, there are some things to expect as well as some
important considerations to highlight. The following points can ensure that you make a well
thought out decision.
•Look for experience and a proven history in handling different type of campaigns.
•The best call center services provider will have a Philippines call center and an India call
center to best meet the needs of their valued clients.
•No matter where your workload is being outsourced to, ensure that you have a dedicated project
manager assigned to your account, so you are updated daily and are in the know.
•The billing options should be fair, competitive and non-deceptive. Avoid round-off billing and
companies that don’t offer flexible or customizable billing options.
•It shouldn’t be a hassle to get a free quote. The reps should be low pressure and focused on
informing you. There shouldn’t be any obligations or hassles when trying to get an estimate so
you can compare services between providers.
•See what other people had to say. Look up a few of their existing clients. Try calling their
customer support line and seeing how the service being offered is for yourself.

2. India call center | Philippines call center