California's top lessons learned in design and language

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Users at the end of the mouse - Persona modeler

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Deconstructing delight

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Character creator

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Pleasure, Flow, and Meaning in Design

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Design and Critique for Challenging Problems

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Super powers that could change the world

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Beyond frustration: 3 levels of happy design

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Rethinking user research for social design

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Usability Testing in Local Jurisdictions

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Voting: the 233-year-old design problem

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Beyond frustration: 3 levels of happy design

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Collaborative analysis techniques for user reseaerch

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What To Do When: Informing design at every phase

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IACREOT - Plain language for voters and poll workers

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Quick Cheap Insightful: Usability testing in the wild

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Chisnell Pew Ballot Testing 120908.Key

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Ballot Design And Usability Testing Caceo

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