Based on Reinventing Government principles, this is the strategy of egovernment central institution (ASSI). An avantgarde approach to government.

1. The Strategy
Daniel Gruia
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2. Our Vision
Govern as a collection Govern as a
of institutions single institution
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3. Maturity model
Knowledge
Level Human Capital Culture Infrastructure
Processes
Manual systems of
Individual Personal Me
OPERATE
non-networked PCs
Our group vs. the rest of
Functional group Department Functional systems
CONSOLIDATE
ASSI organization
the
Enterprise Group Enterprise All of us Systems
INTEGRATE
Extended Extended enterprise
Enterprise Group Our partners and us
OPTIMIZE
enterprise systems
Dynamic network Situations matrix Adaptive groupings Adaptive systems
INNOVATE
Five levels of maturity as described in The Business Intelligence Competency Center: A SAS® Approach
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4. ASSI Mission
“The increase of the citizen comfort by
the improvement of the public
administration performances”
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5. Generic Principles
Added Value Orientation
– The main reason of the usage of ASSI services is their added value.
Outcome Orientation
– The Agency activities should be oriented towards positive outcomes
The protection of the competition mechanisms
– To avoid the provision of commercial services already existent on
the IT market.
– The Agency scope of business is limited to the transactions in
between the state and its clients or in between public institutions.
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6. Specific Principles
“Unique Acces”: central point of contact of the
public institutions with the beneficiaries of their
services;
“Unique Provider”: central provider of back-office
services for:
– Common processes of several institutions (i.e.
accounting, infrastructure management etc.)
– Specific processes where the institution ask for
support.
“Data Reusability”: facilitator of data and services
exchange between public institutions.
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7. ASSI Positioning
Unique provider
Unique access
Data reusability
ASSI ASSI
Alternative
“e-guvernare” Clients
Electronic Point
of Single
Contact
Public Institutions Public Institutions
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8. What means “Citizen comfort”
User entry barrier reduction
– Less barriers (knowledge, user effort
etc.) when a central portal is used.
“unique
Cut of transactional costs access
– Single point of authentication principle”
– Low learning curve for the usage of
the system
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9. What means “Citizen comfort”
Cut of user transactional cost.
– User should be no longer a “postman” of the
public institutions.
– Shortening of the time costs used in
interactions wit public administration
“Data
– Reduction of the “dossier errors”
reusage”
The increase of the number of services principle
to be offered by own systems to other
public institutions.
– The common usage of data belonging to
different public institutions.
– Access of private entities to data
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ASSI
08.02.2009 9

10. What means “increase of the public
administration performances”
The reduction of administration costs.
– Systems re-usage. (SaaS, SOA etc)
– Common support for e-government systems
The increase of the transparency of the
administration
– The publishing of the transactions
– The publishing of the public information (see SEN)
“Unique
The increase of the administration efficiency
provider”
– The measurement and reporting of public institutions
principle
performances (see PCU)
– Common knowledge pool for public employees
– Reduction of human resources risk
IT risk reduction
– Assurance of egovernment services continuity
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11. How do we proceed?
Unique access principle
– Electronic Point of Single Contact and One Stop
Shop
• Front-office positioning
• Back-office services opportunity
• Monitoring services for public institutions performances
– Public Procurement Electronic System
• Added value promotion
• Back-office interconnection (invoicing, procurement
reporting and control etc)
• Added Value Services development (analysis &
reporting, delivery etc)
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12. How do we proceed?
Unique provider:
– Help Desk development
– Disaster recovery development
– “Bridge - CA” development
– “Virtual Payment Desk” development
– Development of rules for compatibility with
egovernment portal
– Other business opportunities (IT audit, security,
consultancy)
– Trusted partner positioning:
• For data exchange (paranoid attitude datelor = audit +
security + disaster recovery center)
• For services delivery (cost cuts for clients, SLAs)
• Egovernment regulation (usage of GCIOG)
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13. How do we proceed?
Data reusage principle
– Trusted partner
• Very high security level
– Third party auditing
– Brand and promotion
– Interoperability
• Standardization
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14. Metrics –30’’ introduction
Proces Output Outcome
Input
Budget Productivity No of Services Economies
Personnel Cost per activity Citizen
Assets comfort
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15. Metrics – Citizen Comfort - Outcome
Number of Real Users
For each service
Number of transactions Static (value) Dynamic
(increase/decrease)
Income
Nota:
Proxy Measures
High influence of the regulations
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16. Metrics – Output
Number of services
provided by ASSI Static (value)
– Towards public institutions Dynamic
(increase/decrease)
– Towards business and citizen
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17. Metrics – Process
Cost per user (users per 1000 RON)
– Per CAPEX
– Per OPEX
Assets productivity (short term, long term)
HR productivity (users per employee)
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18. ASSI Positioning
Unique provider
Unique access
Data reusability
ASSI ASSI
Alternative
“e-guvernare” Clients
Electronic Point
of Single
Contact
Public Institutions Public Institutions
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