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Beyond “Likes”: 
Designing for Engagement 
Miriam Brosseau 
Director of Engagement, See3
What is “Engagement”?
What is “Engagement”...really?
Engagement is a Process 
Social media is an iterative 
process: 
Listen, Plan, Engage, 
Measure, Adapt 
Your social media presence 
is not a bullhorn. 
Engagement begins with 
LISTENING.
Activity! Finding the Sweet Spot
Engage: What's Your Strategy?
Engage: Adding Value 
need screenshots here
Engage: Adding Value
Engage: Personality and Voice 
The “sell”: 
Enticement: 
Amplification: 
Responsiveness:
Engage: Personality & Voice 
What's your 
organization's 
celebrity hybrid?
Engage: Make it Personal
Engage: The Power of Pictures
Engage: Empower Your Network
Miriam Brosseau 
miriam@see3.com 
@miriamjayne

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Beyond likes-- design for engagement