A brief step-by-step guide to leveraging the balanced score card at the start of a job analysis project so that effective selection, training, and performance management programs can be developed.

1. Leveraging Balanced Performance Objectives a strategy for improving the focus on customer loyalty, staying up to date and paying attention to details, personal productivity, and financial impact

3. Kaplan & Norton’s Balanced Scorecard – Enterprise View Focus on Process Focus on People Internal Focus External Focus http://www.darinphillips.com Relationships Human Capital Growth Capability

4. Kaplan & Norton’s Balanced Scorecard – Individual View Focus on Process Focus on People Internal Focus External Focus http://www.darinphillips.com Customer Loyalty Learning Bottom Line Productivity

6. Plan http://www.darinphillips.com

8. Complete Plan http://www.darinphillips.com