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WHAT IS THE PROBLEM
WITH (MY) MARKETING???
THE WORLD HAS CHANGED
THE WORLD IS MOBILE
56%OF DIGITAL CONTENT IS
CONSUMED ON MOBILE
INCREASE OF
TABLET SALES+50%
BETWEEN NOW AND 2017
THE WORLD IS SOCIAL
FACEBOOK REPORTS
1,49 BILLION
MONTHLY ACTIVE USERS
YOUTUBE REPORTS
4 BILLION
VIEWS PER DAY
QUALITY OF IMAGE
ACQUISITION / LEAD GENERATION LOYALTY / RETENTION
BUT YOUR GOALS REMAIN THE SAME
BRAND AWARENESS PROMOTION
AND YOU FACE MORE CHALLENGES
COST REDUCTION TIME-TO-MARKET CUSTOMER EXPERIENCE
MULTI-DEVICEANALYTICS
7SOURCE: The New Digital Devide, Whitebook Deloitte 4/2014
BY 2021
90% OF ALL CONSUMER ACTIONS
WILL BE SUPPORTED BY DIGITAL
8SOURCE: Google & Millward Brown Digital Study, 2014
89% OF B2B BUYERS USE THE INTERNET AND
42% OF THEM USE A MOBILE DEVICE DURING
THE B2B PURCHASING PROCESS.
9
THE QUESTION IS:
HOW DO I COPE WITH THIS?
10
1. YOU NEED A STRATEGY
11
STRATEGY IS NOT THE
CONSEQUENCE OF PLANNING,
BUT THE OPPOSITE: ITS
STARTING POINT.
Henry Mintzberg
Academic and author on business and management
12
2. YOU NEED TO PROVIDE
SEAMLESS CUSTOMER EXPERIENCES
DIFFERENTIATE TO SUCCEED.
BE REMARKABLE.
Seth Godin
In PURPLE COW Transform your business by being remarkable
14
3. YOU NEED CONTENT
15
IF YOU DON’T PUBLISH,
YOU SIMPLY DON’T EXIST!
Gary Vaynerchuk
CEO Co-founder Vayner Media
16
4. YOU NEED DISTRIBUTION CHANNELS
17
HELLO, I AM
CONTENT
HELLO, I AM
DISTRIBUTION
18
5. YOU NEED TO MEASURE
YOU CAN’T MANAGE WHAT
YOU DON’T MEASURE.
W. Edwards Deming
Data Scientist
OK, BUT… WHAT CAN NRB DO FOR ME?
WE HELP YOU DESIGN AND
IMPLEMENT YOUR STRATEGY
DIGITAL STRATEGY DIGITAL ROADMAP PROJECT MANAGEMENT
& IMPLEMENTATION
HOSTING
& MAINTENANCE
WE HELP YOU PROVIDE
SEAMLESS CUSTOMER EXPERIENCES
(SOCIAL) CRM INTEGRATION SERVICESUSER EXPERIENCE
UX DESIGN
WE HELP YOU CREATE, PUBLISH
AND DISTRIBUTE CONTENT
WEBSITES (CMS) MOBILE APPLICATIONS DIGITAL PUBLISHING
SOCIAL MEDIA MANAGEMENTCAMPAIGN MANAGEMENT PRINTING SERVICES
WE HELP YOU MEASURE & OPTIMIZE
WEB ANALYTICS MOBILE ANALYTICS SOCIAL MEDIA ANALYTICS
ONE LAST THING. WHO IS NRB AND
WHY SHOULD I TRUST YOU?
WE ARE NOT A (SMALL) AGENCY
NRB IS BIG IN BELGIUM…
WE WON’T RUN
YOUR CAMPAIGNS
FTE
CA
544
€146,7 M
FINANCE & INSURANCE
PUBLIC & SOCIAL
UTILITIES
INDUSTRY
149
€23,4 M
44
€3,5 M
25
€2,5 M
HEALTH CARE
17
€1,7 M
MOBILE & WEB
1167 collaborators in 2014 (FTE)
Turnover 2014 : €222 M
188
€26,6 M
179
€30,0 M €4,9 M
PUBLIC & SOCIAL LOCAL
21
28
NRB COMMITS TO SUPPORT ITS CUSTOMERS
IN THE EVOLUTION OF THEIR
ORGANIZATION. WE HELP THEM TO
ACHIEVE THEIR OBJECTIVES, TO INCREASE
THEIR PERFORMANCES, TO BECOME MORE
PRODUCTIVE AND MORE EFFICIENT. WE
BUILD GENUINE PARTNERSHIPS WITH THEM
SO THAT THEY MEET THE EXPECTATIONS OF
THEIR OWN CUSTOMERS.
ULRICH PENZKOFER
CEO, The NRB Group
29
WE MASTER TOP TECHNOLOGIES
AS AN ICT PLAYER,
INTEGRATION & SECURITY ARE IN OUR DNA
THIS IS KEY FOR
CUSTOMER EXPERIENCE
WE RELY ON 25+ YEARS OF VERTICAL EXPERTISE
FINANCE & INSURANCE PUBLIC & SOCIAL UTILITIES INDUSTRY HEALTH CARE
32
FINALLY, OUR CUSTOMERS SEEM TO BE HAPPY
VISIT WWW.NRB.BE
WANT TO LEARN MORE?
THIS IS CLICKABLE

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What Is The Problem With (My) Marketing???

  • 1. WHAT IS THE PROBLEM WITH (MY) MARKETING???
  • 2. THE WORLD HAS CHANGED
  • 3. THE WORLD IS MOBILE 56%OF DIGITAL CONTENT IS CONSUMED ON MOBILE INCREASE OF TABLET SALES+50% BETWEEN NOW AND 2017
  • 4. THE WORLD IS SOCIAL FACEBOOK REPORTS 1,49 BILLION MONTHLY ACTIVE USERS YOUTUBE REPORTS 4 BILLION VIEWS PER DAY
  • 5. QUALITY OF IMAGE ACQUISITION / LEAD GENERATION LOYALTY / RETENTION BUT YOUR GOALS REMAIN THE SAME BRAND AWARENESS PROMOTION
  • 6. AND YOU FACE MORE CHALLENGES COST REDUCTION TIME-TO-MARKET CUSTOMER EXPERIENCE MULTI-DEVICEANALYTICS
  • 7. 7SOURCE: The New Digital Devide, Whitebook Deloitte 4/2014 BY 2021 90% OF ALL CONSUMER ACTIONS WILL BE SUPPORTED BY DIGITAL
  • 8. 8SOURCE: Google & Millward Brown Digital Study, 2014 89% OF B2B BUYERS USE THE INTERNET AND 42% OF THEM USE A MOBILE DEVICE DURING THE B2B PURCHASING PROCESS.
  • 9. 9 THE QUESTION IS: HOW DO I COPE WITH THIS?
  • 10. 10 1. YOU NEED A STRATEGY
  • 11. 11 STRATEGY IS NOT THE CONSEQUENCE OF PLANNING, BUT THE OPPOSITE: ITS STARTING POINT. Henry Mintzberg Academic and author on business and management
  • 12. 12 2. YOU NEED TO PROVIDE SEAMLESS CUSTOMER EXPERIENCES
  • 13. DIFFERENTIATE TO SUCCEED. BE REMARKABLE. Seth Godin In PURPLE COW Transform your business by being remarkable
  • 14. 14 3. YOU NEED CONTENT
  • 15. 15 IF YOU DON’T PUBLISH, YOU SIMPLY DON’T EXIST! Gary Vaynerchuk CEO Co-founder Vayner Media
  • 16. 16 4. YOU NEED DISTRIBUTION CHANNELS
  • 17. 17 HELLO, I AM CONTENT HELLO, I AM DISTRIBUTION
  • 18. 18 5. YOU NEED TO MEASURE
  • 19. YOU CAN’T MANAGE WHAT YOU DON’T MEASURE. W. Edwards Deming Data Scientist
  • 20. OK, BUT… WHAT CAN NRB DO FOR ME?
  • 21. WE HELP YOU DESIGN AND IMPLEMENT YOUR STRATEGY DIGITAL STRATEGY DIGITAL ROADMAP PROJECT MANAGEMENT & IMPLEMENTATION HOSTING & MAINTENANCE
  • 22. WE HELP YOU PROVIDE SEAMLESS CUSTOMER EXPERIENCES (SOCIAL) CRM INTEGRATION SERVICESUSER EXPERIENCE UX DESIGN
  • 23. WE HELP YOU CREATE, PUBLISH AND DISTRIBUTE CONTENT WEBSITES (CMS) MOBILE APPLICATIONS DIGITAL PUBLISHING SOCIAL MEDIA MANAGEMENTCAMPAIGN MANAGEMENT PRINTING SERVICES
  • 24. WE HELP YOU MEASURE & OPTIMIZE WEB ANALYTICS MOBILE ANALYTICS SOCIAL MEDIA ANALYTICS
  • 25. ONE LAST THING. WHO IS NRB AND WHY SHOULD I TRUST YOU?
  • 26. WE ARE NOT A (SMALL) AGENCY NRB IS BIG IN BELGIUM… WE WON’T RUN YOUR CAMPAIGNS
  • 27. FTE CA 544 €146,7 M FINANCE & INSURANCE PUBLIC & SOCIAL UTILITIES INDUSTRY 149 €23,4 M 44 €3,5 M 25 €2,5 M HEALTH CARE 17 €1,7 M MOBILE & WEB 1167 collaborators in 2014 (FTE) Turnover 2014 : €222 M 188 €26,6 M 179 €30,0 M €4,9 M PUBLIC & SOCIAL LOCAL 21
  • 28. 28 NRB COMMITS TO SUPPORT ITS CUSTOMERS IN THE EVOLUTION OF THEIR ORGANIZATION. WE HELP THEM TO ACHIEVE THEIR OBJECTIVES, TO INCREASE THEIR PERFORMANCES, TO BECOME MORE PRODUCTIVE AND MORE EFFICIENT. WE BUILD GENUINE PARTNERSHIPS WITH THEM SO THAT THEY MEET THE EXPECTATIONS OF THEIR OWN CUSTOMERS. ULRICH PENZKOFER CEO, The NRB Group
  • 29. 29 WE MASTER TOP TECHNOLOGIES
  • 30. AS AN ICT PLAYER, INTEGRATION & SECURITY ARE IN OUR DNA THIS IS KEY FOR CUSTOMER EXPERIENCE
  • 31. WE RELY ON 25+ YEARS OF VERTICAL EXPERTISE FINANCE & INSURANCE PUBLIC & SOCIAL UTILITIES INDUSTRY HEALTH CARE
  • 32. 32 FINALLY, OUR CUSTOMERS SEEM TO BE HAPPY
  • 33. VISIT WWW.NRB.BE WANT TO LEARN MORE? THIS IS CLICKABLE