Cross-sectoral staff development with CLIC

Cross-sectoral staff
development with CLIC

Karen F. Pierce (Cardiff University)
&
Kristine Chapman (National Museum Wales)

Cardiff: Libraries in Co-operation
Caerdydd: Llyfrgelloedd mewn Cydweithrediad

CLIC members


CLIC Libraries
• Cardiff University • Royal Welsh College of
• Cardiff Metropolitan Music & Drama
University • University of Glamorgan
• Cardiff Public Libraries • National Assembly of
• Cardiff & Vale College Wales
• National Museum Wales • Welsh Government


CLIC Staff Development Group
Karen Pierce (Chair) Cardiff University
Helen Bader (Secretary) Royal Welsh College of Music & Drama
Sue Evans Welsh Government
Sally Earney Cardiff University
John Wright University of Glamorgan
Laura Wood Cardiff Public Libraries
Kristine Chapman National Museum Wales
Alison Flye National Assembly for Wales
Simon Rhys-Phillips Cardiff & Vale College
Rebecca Evans Cardiff Metropolitan University


Beginnings


Beginnings (2)
Project objectives:
2. Define a strategy & complementary
action plan…to strengthen library
collaboration in Cardiff
3. Identify practical measures…to share
resources & deliver improved library
services to the community in Cardiff
4. Assess the library requirements of
different groups of learners within Cardiff

Project report
• Jones-Evans, Angela (2006) CLIC- Cardiff
Libraries in Collaboration: the
development of a strategy and an action
plan for its future development


What does CLIC do?
• Website: http://www.cliclibraries.co.uk/
• Steering Group
– Set up Staff Development Group
– Pilot reciprocal access scheme
– Pilot reciprocal borrowing scheme
• Staff Development Group
– Run a variety of staff training events


Events held so far (1)
• Customer care
• Floor-walking with
confidence
• Library tours
• Social Media / Web
2.0
• Marketing your library
• Information literacy


What’s occurring in Barry?
Is the customer always
King? Learning from Library tours
experience in libraries & Knowing your customer:
beyond cross-sector perspectives

Developing information literacy Library skills for the 21st century
skills amongst library users – tools
and techniques Specialist services in
libraries
All fizz and no bang? Does
Web 2.0 really matter? Floor-walking with confidence

Professional development: Libraries, but not as we know
mapping out your pathway them: an illustrated exploration of
building trends and predictions
Social media in libraries

New year – new ideas: sharing
Innovative marketing on a low
experience in CLIC libraries
budget

Events held so far (2)
• Library tours for Love
your Libraries Day
• Exhibition


Why it matters
Free
*
Networking
*
Inclusivity
*
Co-operation

Attendance by sector


2010


Challenges & Opportunities
• Loss of funding
– Impacts ability to put on events
– Limits resources available to develop website
– Effects whether we can meet the needs of all
members


Zero funding for events
• CLIC events are put on with the goodwill &
co-operation of members who provide free
of charge;
– Venues
– Speakers
– Equipment


Challenges
But available venues have limited
capacity, and demand for places is always
high. Without external funding of some
sort it is not possible to book venues that
could accommodate a larger audience.


The CLIC website


What CLIC members wanted from
the website when it first launched
• Get people talking to each other; sharing resources
• Information – up to date regular checks; entertainment;
communication – ability to talk to others, message
board?
• Networking and support; information sharing
• Current awareness and communication
• Networking and virtual staff development
• Forum for libraries / librarians within this region
• News / views / helpful hints / references / networking …
• To promote cross working / training events


In essence!
A place for;
• Resources
• News
• Networking
• Information
• Training


Web admin team recommendations
• Develop the website primarily as a resource for
library staff in Cardiff
• But retain some basic information about libraries in
Cardiff on the website for the benefit of the general
public
• Use the website as the hub for building a community
of library staff by sharing resources & providing
information about events
• Remove the need to log in to access the staff area
• Create social media accounts to help publicise the
site and to get library staff contributing


Twitter account - @CLICLibraries


CLIC Facebook account


Survey aims
• to establish what kinds of barriers might prevent
members from attending events
• to ensure the training & events on offer were what
members really wanted/needed
• to explore the potential for offering less formal
networking opportunities
• to gauge what members felt CLIC’s main focus should
be


Survey design


Survey results – brief summary
• Good mix of respondents from the various sectors &
differing job roles
• Most respondents want to see CLIC provide an equal
mix of networking opportunities & training
• Predominantly happy with range & quality of events
currently provided by CLIC
• The greatest interest is in events which allow learning
about & visiting CLIC member libraries
• Inability to arrange cover/scheduling clashes/prior work
commitments appear to be the greatest barriers to
attendance rather than lack of interest in training on offer


What do you value most about
CLIC events?
Opportunity to network

Opportunity to develop
professional skills

Opportunity to hear
about work in other
sectors of the profession
Other


What reasons prevent you from
attending CLIC events?
I have never seen them advertised

My line manager does not feel it
necessary for me to attend
I did not think I w ould be eligible to
attend
The places fill up before I can put my
name dow n
The events hold no interest for me

The events are not relevant to my job

I receive all the training I require in my
w orkplace
They are scheduled at times w hich are
inconvenient to me
I am unable to attend due to w ork
commitments
Insufficient cover in my w orkplace for
me to attend
Other


New Horizons

Since 2012 CLIC has been broadening its
horizons in the types of events it provides, how it
markets itself and how it defines its membership


National Libraries Day 2012
“Library Tours for Library Staff”
• 17 different library sites
took part
• Opportunity to see
behind the scenes of a
number of libraries
including;
– the Library at the National
Museum
– SCOLAR (Cardiff
University Special
Collections & Archives)
– Cardiff Public Library off-
site stacks department


Do Something Different Day
• 23 different sites took part
• Job swaps on offer
included;
– IT support
– Graphics services
– Careers advisors
– Collections management
– Dental library
– Health library


CPD23 meet ups
• A number of CLIC members took part
in 2011
• Karen gave a presentation on her
experience at a CLIC event in
November 2011
• Many CLIC members expressed regret
they had not got involved
• In May 2012 CPD23 re-launched
• CLIC decided to offer their support to
participants
• First meet up ‘An introduction to
CPD23’ was held in early May
• Next meet up is set for the end of July


Poster Presentation at the
CILIP in Wales conference 2012


New members
New campuses in Cardiff
University of Glamorgan – ATRiuM building opened September 2007
Bridgend College – Arts Academy campus will open to students in
September 2012

Mergers
University of Glamorgan & Merthyr Tydfil College merged in 2006
Coleg Glan Hafren & Barry College merged to become Cardiff & Vale
College in 2011
University of Glamorgan & University of Wales, Newport to merge in
the not too distant future


The future

The Steering Group is currently in the
process of putting together a funding bid
to CyMAL to commission a report that will
explore the direction CLIC should take
over the next 5 years


Contact details
Karen F. Pierce (@Darklecat)
PierceKF@cardiff.ac.uk

Kristine Chapman (@KrisWJ)
kristine.chapman@museumwales.ac.uk


Cross-sectoral staff development with CLIC

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