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GROUP CONFLICTS
Handling Conflicts in Groups
Should show respect to
others
Should make commitment
of active listening
Has a right to disagree and
obligation to challenge
other’s assumptions
Will have an opportunity to
speak
Every1
Handling…..
 Calculated Risk taking is good.
 Playful attitudes are welcome.
 Conflicting views are an important source of
learning.
 Success will be celebrated as a GROUP.
 Failures would be acknowledged and examined
for their lessons.
3 steps for handling Creative
Conflict
Create a climate that makes people willing to discuss difficult
issues
Facilitate the Discussion
Move toward closure by discussing what can be done
Time Pressure & Creativity
Matrix Time Pressure
Creativity
On a
Mission
On
expedition
On
Autopilot
On a
Treadmill
Increasing
Your Own
Creativity
 Pursue some Self-initiated Activity
 Take advantage of unofficial activity
 Strive for Alignment
 Be open to mistakes
 Diversify your understanding
 Create opportunities for informal
communications
Checklist
Characteristics
My Company’s Rating
Strong Week
Risk Taking is acceptable to management
New ideas & ways of doing things are welcome
Free flow of information & not controlled by
Managers
Employees have access to knowledge sources
Good ideas are supported by executive patrons
Innovators are rewarded
Enriching the Physical
Workplace
 Convert mailrooms, kitchens, water coolers into
comfortable gathering places.
 Place whiteboards, chairs to create casual
meetings.
 Institute a weekly Lunch.
 War Room
L
e
a
d
e
r
s
must
 Develop an Innovation-Friendly Culture
 Establish Strategic Direction
 Be involved with Innovation
 Be open but Skeptical
 Apply PortfolioThinking
 Put People with Right Staff in Charge
 Create an Ambidextrous Organization
 Improve Idea-to-Commercialization Process

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Group Conflicts In an Organization

  • 2. Handling Conflicts in Groups Should show respect to others Should make commitment of active listening Has a right to disagree and obligation to challenge other’s assumptions Will have an opportunity to speak Every1
  • 3. Handling…..  Calculated Risk taking is good.  Playful attitudes are welcome.  Conflicting views are an important source of learning.  Success will be celebrated as a GROUP.  Failures would be acknowledged and examined for their lessons.
  • 4. 3 steps for handling Creative Conflict Create a climate that makes people willing to discuss difficult issues Facilitate the Discussion Move toward closure by discussing what can be done
  • 5. Time Pressure & Creativity Matrix Time Pressure Creativity On a Mission On expedition On Autopilot On a Treadmill
  • 6. Increasing Your Own Creativity  Pursue some Self-initiated Activity  Take advantage of unofficial activity  Strive for Alignment  Be open to mistakes  Diversify your understanding  Create opportunities for informal communications
  • 7. Checklist Characteristics My Company’s Rating Strong Week Risk Taking is acceptable to management New ideas & ways of doing things are welcome Free flow of information & not controlled by Managers Employees have access to knowledge sources Good ideas are supported by executive patrons Innovators are rewarded
  • 8. Enriching the Physical Workplace  Convert mailrooms, kitchens, water coolers into comfortable gathering places.  Place whiteboards, chairs to create casual meetings.  Institute a weekly Lunch.  War Room
  • 9. L e a d e r s must  Develop an Innovation-Friendly Culture  Establish Strategic Direction  Be involved with Innovation  Be open but Skeptical  Apply PortfolioThinking  Put People with Right Staff in Charge  Create an Ambidextrous Organization  Improve Idea-to-Commercialization Process