eGovernments Foundation (eGov) is an information technology solutions provider for local government, to enable e-governance. It was founded to improve the functioning of urban administration, thereby leading to efficient delivery of services to its stakeholders. eGov’s software solutions are currently deployed across 275 municipalities across India.

1. MODEL - NON PROFIT
ORGANIZATION OVERVIEW
eGovernments Foundation (eGov) is an information technology solutions provider for local government, to enable
e-governance. It was founded to improve the functioning of urban administration, thereby leading to efficient delivery
of services to its stakeholders. eGov’s software solutions are currently deployed across 275 municipalities across India.
THE PROBLEM
Urban administrations are not in a position to meet
basic citizen needs due to weak institutional
capacities that hinder the effective delivery of public
services. This leads to inefficiencies and a lack of
transparency, which eventually prevents citizens
from accessing rights and entitlements.
eGovernments Foundations’ software solutions and systems
encompass components such as revenue collections, financial
accounting and budgeting, employee information and master data
management. Its product offering is divided into four parts:
Expenditure Management: Assists the government in the development
and implementation of its spending plans.Modules include public works,
asset, payroll, pension and inventory management systems.
Revenue Management: Helps the government to raise and collect
taxes. Modules include property tax, trade license and land-estate
management systems.
Internal Efficiency: Enables governments to realize efficiency gains.
Modules include employee, file and legal case management systems.
Citizen Convenience: Helps citizens efficiently interface with the
government. Modules include public grievance/redressal, birth/death
certificates and building plan approval management systems.
Municipalities have the option to choose from various packages and
combinations of modules. eGov does not charge for the cost of
product development, but clients do have to pay for integration of the
modules with their systems. ULBs can also enter into a maintenance
contract with eGov for the upkeep of their systems.
eGOVERMENT’s RESPONSE
By leveraging technology, data and government
process reengineering, eGov empowers local
governments to improve their internal processes and
systems, which enhances their capacity to deliver
efficient, transparent and reliable services to all their
stakeholders (citizens, businesses and employees).
eGovernments Foundation
Founded: 2003 | Head Office: Bangalore | Coverage: Pan-India | Full-Time Staff: 42
Budget (2013-14): Organization – INR 4.0 crore; Governance – INR 4.0 crore
HOW DID IT EVOLVE?
eGovernments Foundation
WHAT DOES IT DO?
www.egovernments.org
Its first project entailed the
creation of an integrated online
property tax system for the
Bruhat Bengaluru Mahanagara
Palike
Partnered with Urban
Development Department
government of Karnataka and
the World Bank for roll out of
e-governance solutions across
57 Urban Local Bodies (ULB)
in Karnataka
Won tenders outside
Karnataka for implementation
of integrated municipal
e-governace systems in
Chennai and Kanpur
Received a Google
grant of
$ 2 million
2003 2004 2008 2008
KEY INTERVENTIONS
1. Building awareness and mobilizing citizens
2. Training citizens for public engagement
3. Creating knowledge and evidence
4. Advocacy for policy design and
implementation
5. Technology platforms and solutions
6. Facilitating independent and inclusive
journalism
7. Capacity building of government officials
8. Capacity building of local partners
9. Facilitating platforms for multi-stakeholder
engagement

2. WHAT’S NEXT?
“Technology can be leveraged to streamline large-scale systems, which can serve to ameliorate local governance at the city
or village level. This led Nandan Nilekani and me to create eGovernments Foundation - to focus on improving city
governance by creating scalable and replicable municipal e-governance solutions across all departments and activities of
urban local bodies.”
– Srikanth Nadhamuni, co-founder
citizenvoice policy law servicedelivery thinktank transparency RTI
elections budgets urbangovernance panchayatiraj accesstojustice
technology humanrights independentmedia
Through your public grievance redressal
system, I filed a complaint about non-
functional street lights. The junior engineer
from the ward called to ask for the exact
location, after which the problem was
immediately addressed. This people-centric
application is something that we can all be
proud of.
- A citizen of Chennai
As waiting time for the issuance of birth and death certificates has reduced from 4-5 hours to less than 1 hour, the 47
lakh certificates issued through eGov created systems have resulted in 948 man-years saved for citizens and 406 man-
years saved for government officials.
Property tax systems created by eGov have resulted in a 25-800% increase in revenues for ULBs by bringing over 40%
of un-assessed properties into the tax net.
eGov grievance redressal systems have enabled the registration of over 22 lakh citizen complaints.
Open source software solutions will bring in best practices and attract volunteers who can contribute to modules thereby
making them more robust.
Creating a dashboard/network operating center feature will enable municipal officials to make data-driven decisions in
a proactive and efficient manner.
Adding mobile capabilities to software solutions will enable municipal employees to complete their tasks in the field, and
will enable citizens to access services on the move.
Enabling software as a service will lead to increased customization, adoption and affordability.
eGov measures the impact of its work in terms of efficiency gains realized by citizens and municipal employees:
The next four years will see eGov focusing on new product features that will lead to an enhancement of revenues
WHAT HAS IT ACHIEVED?
VOICES FROM THE GROUND
Nilekani has served as chairman of the Unique
Identification Authority of India (UIDAI) and as CEO of
Infosys, a technology company.
Nadhamuni is co-founder and CEO of Khosla Labs and
has had significant experience working with several
technology startups in Silicon Valley.
Past funders include Google Inc. and Nandan Nilekani.
Partnered with the Centre for Good Governance for the
implementation of e-governance solutions across
municipalities in Andhra Pradesh.
Quality certified by the Department of Electronics and
Information Technology, for the provision of
e-governance services to municipalities.
Security certification provided by the India Computer
Emergency Response Team (CERT-IN).
QUALITY INDICATORS
eGovernments Foundation
Leadership
Co-founded by Nandan Nilekani and Srikanth Nadhamuni
Partnerships
Endorsements
12 A 80 G FCRA