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How will IT (and Business) plans and attitudes change post COVID-19

These are my presentation slides from the 29 April Cloud Industry Forum Members meeting where I gave my viewpoint and triggered group discussion on the changes in business and use of technology triggered by the COVID-19 pandemic. The meeting was necessarily held as an online Teams meeting as we were 37 days in to the UK's lockdown. I discuss how digital transformation is being accelerated as firms are forced to have their knowledge workers working from home, often for the first time. Tools like Zoom and Teams have suddenly become mainstream and used daily and cloud technology underpins everything. Business is going through a fundamental change as people are forced to examine their business processes, shift online and work in new ways. The successful companies have the rigid open leadership, and think differently. We suggest Mutable Thinking, exponential thinking and different mindset is required for the "new normal". The presentation also uses some slides from Dion Hinchcliffe's Post-Pandemic Playbook, and some Tom Fishburne cartoons. There will be write up to accompany the slides on cloudindustryforum.org

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How will IT (and Business) plans and attitudes change post COVID-19

  1. 1. How will IT plans and attitudes change post COVID-19 @DT & @UK_CIF on Twitter | 29 April 2020 David Terrar | Founder & CXO - Agile Elephant| Director & Chair - CIF
  2. 2. Some sectors doing well, but for many businesses • Little or no Sales Revenue • Production has stopped • Can’t visit customers • Who is digitally savvy? • Forced in to looking at their processes - what they do and how they do it (by the way, find your why!)
  3. 3. What happens next? • How long till it gets back to normal? • How long will we have to social distance? • What happens to our offices and call centres? • How do we future proof our business? • Will there be fundamental change?
  4. 4. think
  5. 5. Some positives • The value of collaboration tools and remote working (WFH) • The effectiveness of online commerce, learning, marketing • Virtual events • Digital Transformation gets a kick forwards
  6. 6. Impact on Cloud adoption? • Technology Shift • Operating Model
  7. 7. Sudden rise in Shadow IT • Increase in cybersecurity and compliance risks and issues • Data Security • Increased IT Costs • Inefficiency and Technical Debt
  8. 8. Even before COVID-19 We were/are living in Exponential Times • 200,000 years of linear thinking • From Complicated to Complex • Small changes make disproportionate impact • You can’t plan but you can prepare • We should have listened to Bill Gates
  9. 9. Business as Usual Characteristics Mutable Business / Exponential Thinking Characteristics Top-down, Command and Control, Hierarchical Flatter org chart, Team of Teams, Connected, Empowered employees Departmental and Divisional silos Cross-functional teams, Collaboration culture, Social tools over email Driven by financial outcomes, Quarterly reporting, KPIs Understand their “why”, Purpose oriented, Dashboards, OKRs (Objectives and Key Results) Focus on shareholder value Improving the state of the world, Customer centric, Driving stakeholder value Linear, Closed, Sequential thinking Experimentation, Autonomy, Open, Exponential thinking Innovation primarily from within, R&D based innovation Design Thinking, Innovation at all levels, Partnerships, Collaboration, Crowdsourcing Strategic planning based on history, Long term cyclic planning Agile thinking, Agile management, Iterative, Short throws, Continuous improvement Risk intolerance Experimentation, Fail Fast mentality, Startup Mentality Process Inflexibility Autonomy, Experimentation, Responsive, Agile Owns or controls its own assets Focus on core, Outsource non-core, Leveraged assets More FTEs, In-house resources Less FTEs, More Outsourcing, Automation, Algorithms, Gig Economy, Workers on demand Business as Usual Characteristics Mutable Business / Exponential Thinking Characteristics Top-down, Command and Control, Hierarchical Flatter org chart, Team of Teams, Connected, Empowered employees Departmental and Divisional silos Cross-functional teams, Collaboration culture, Social tools over email Driven by financial outcomes, Quarterly reporting, KPIs Understand their “why”, Purpose oriented, Dashboards, OKRs (Objectives and Key Results) Focus on shareholder value Improving the state of the world, Customer centric, Driving stakeholder value Linear, Closed, Sequential thinking Experimentation, Autonomy, Open, Exponential thinking Innovation primarily from within, R&D based innovation Design Thinking, Innovation at all levels, Partnerships, Collaboration, Crowdsourcing Strategic planning based on history, Long term cyclic planning Agile thinking, Agile management, Iterative, Short throws, Continuous improvement Risk intolerance Experimentation, Fail Fast mentality, Startup Mentality Process Inflexibility Autonomy, Experimentation, Responsive, Agile Owns or controls its own assets Focus on core, Outsource non-core, Leveraged assets More FTEs, In-house resources Less FTEs, More Outsourcing, Automation, Algorithms, Gig Economy, Workers on demand Mutable Business™ - Bloor Research
  10. 10. Here’s my take on what we do next? • Expect the unexpected – prepare, learn, relearn • Emergent, self organising teams do work – think “team of teams” - partnerships, coalitions, ecosystems inside and outside the organisation • Use our imagination • Allow experimentation • Be brave and stand for something
  11. 11. How is this affecting you? What’s your take?
  12. 12. Thank you!
  13. 13. References https://marketoonist.com/2020/04/digital-transformation-2.html https://marketoonist.com/2020/04/transformationclarity.html https://www.zdnet.com/article/effective-strategies-and-tools-for-remote-work-during-coronavirus/ https://dionhinchcliffe.com/2020/04/15/how-work-will-evolve-in-a-digital-post-pandemic-society/ https://www.constellationr.com/blog-news/blueprint-post-pandemic-cio-playbook https://www.perlego.com/book/778801/abundance-pdf https://www.bloorresearch.com/2020/04/we-need-to-shift-from-linear-thinking-to-mutable-thinking/
  14. 14. David Terrar Agile Elephant | Cloud Industry Forum m: +44 (0)7715 159423 e: dt@d2c.org.uk & david.terrar@cloudindustryforum.org w: http://theagileelephant.com & https://impossiblethings.fyi w: https://www.cloudindustryforum.org skype: david_terrar twitter: http://twittter.com/DT @DT linkedin: http://www.linkedin.com/in/davidterrar blog: http://theagileelephant.com/blog & http://medium.com/@DT

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