This document summarizes a discussion between Degreed and Caterpillar about democratizing learning and development. The discussion focused on how organizations are shifting from prioritizing efficiency in L&D to focusing more on flexibility and empowering self-directed learning. Caterpillar is redesigning its global dealer learning ecosystem to enable personal and professional development through new content, tools, and technologies. The roles of L&D professionals will need to evolve to develop new capabilities for leading in this changing environment.
2. Degreed is a unified
learning platform that
helps organizations and
people target learning at
their skills gaps —
however and wherever
they build their expertise.
INTERNAL LEARNING & TALENT SYSTEMS
+
EXTERNAL TRAINING CONTENT
+
INFORMAL LEARNING ECOSYSTEM
ABOUT
DEGREED LMS
Instructor-
led classes
Videos
Webinars
Custom
Portals
Online
Courses
MOOCs
Books
Articles
Live
Events
3. HELLO.
LET’S TALK ABOUT…
Managing human capital in
the on-demand economy
L&D of the people, for the
people, and by the people
How to re-wire learning and
development for democracy
Toward a more perfect union
(L&D, workers and managers)
Q&A
1
2
3
4
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5. AUDIENCE POLL:
QUESTION #1
WHAT IS THE PRIMARY BUSINESS PURPOSE FOR
INVESTING IN LEARNING AND DEVELOPMENT IN YOUR
ORGANIZATION? (CHECK ONLY ONE)
1. Employee engagement
2. Customer satisfaction
3. Revenue growth
4. Cost efficiency and profits
5. Something else (use the chat box)
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6. CEOS INVEST IN EFFICIENCY
…NOT IN ENGAGEMENT
Source: CEB, The Career Path is Dead!, 7/2015; SAP, Research Shows Companies Unprepared For Future of Work,
9/2014; McKinsey & Company, How Many of Your Daily Tasks Could Be Automated?, 12/2015
From careers... to gigs... and robots
Employees now stay
at the same career
levels for 30% longer
than they did in 2010.
83% of executives
plan to increase use
of contingent and
temporary workers.
45% of work activities
(and 5% of jobs) could
be automated using
current technology.
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7. CLOS INVEST IN EFFICIENCY
…NOT IN ENGAGEMENT
Source: IMD / KPMG, Corporate Digital Learning: How to Get It “Right”, 9/2015
32%
23%
16%
12%
7% 5%
WHY DO CHIEF LEARNING OFFICERS USE DIGITAL?
Meet the
needs of
Gen.XYZ
Quality
Convenience
Consistency
Cost
Reach
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8. BERSIN BY DELOITTE ANALYST,
DANI JOHNSON
L&D professionals appear to
be rethinking their
dedication to efficiency…
and instead focusing on
more flexible methods…
“
Source: Bersin by Deloitte, Changing Mindset? Yes Please., 1/2016
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9. CATERPILLAR
IS THINKING
DIFFERENTLY
ABOUT L&D
Caterpillar seems to be
aiming for a balance
between efficiency and
flexibility in L&D.
So how are your team’s
strategies and approaches
for developing capabilities
shifting …and why?
+
11. AUDIENCE POLL:
QUESTION #2
WHO DRIVES MOST OF THE LEARNING AND
DEVELOPMENT HAPPENING IN YOUR ORGANIZATION?
(CHECK ONLY ONE)
1. L&D leaders
2. Business leaders
3. Line managers
4. Workers
5. Someone else (use the chat box)
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12. LEARNING & DEVELOPMENT IS
SOMEONE’S JOB AND EVERYONE’S
Source: Degreed, How the Workforce Learns in 2016, 1/2016
21%
28%
43%
47%
23%
55%
69%
L&D or HR department
Employer's LMS
Browse specific resources
Search the Internet
External network
Peers at work
Boss or mentor
WORKERS GET GUIDANCE FROM PEOPLE, TECHNOLOGY AND L&D
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13. SMARTER CLOS ARE ALREADY INVESTING TO
MANAGE LESS AND EMPOWER MORE
Source: Bersin by Deloitte, 2015 Corporate Learning Factbook, 6/2015
-20% +29% +13% +90%
Less training
via ILT, vILT or
e-learning
More learning
via on-the-job
experiences
More learning
via collaborating
and coaching
More learning
via on-demand
resources
HIGHER-IMPACT L&D ORGANIZATIONS DELIVER...
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14. INTEL DIRECTOR OF DIGITAL PLATFORMS,
TIM QUINLAN
I want something that will
seriously complement, or
compete with, a Google
search because that's the
learning experience…
“
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Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
15. CATERPILLAR
IS LEADING L&D
DIFFERENTLY
THESE DAYS
Caterpillar still needs
traditional L&D. But you
are also looking to enable
more self-serve and
peer-to-peer learning.
So how is CAT’s Global
Dealer Learning team
rebalancing people, time
and money to manage
less and empower more?
+
17. AUDIENCE POLL:
QUESTION #3
HOW MANY DIFFERENT RESOURCES DO YOU THINK A
TYPICAL WORKER IN YOUR ORGANIZATION USED FOR
THEIR PROFESSIONAL DEVELOPMENT THIS YEAR?
(CHECK ONE)
1. 0
2. 1 to 5
3. 6 to 10
4. 11 to 20
5. 20+
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18. TODAY’S WORKFORCE DEMANDS
FRICTION-FREE L&D
Source: Degreed, How the Workforce Learns in 2016, 1/2016
Worker
Expertise
Not enough
time for L&D
offerings
Not enough
guidance or
direction
Not enough
recognition
or reward
-47 NPS -62 NPS -71 NPS
OBSTACLE #1 OBSTACLE #2 OBSTACLE #3
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19. INTEGRATE EVERYTHING PEOPLE NEED TO
LEARN, WHEREVER IT’S FROM
Firewall
LMS
Document
Management &
Collaboration
Enterprise
Social
Network
Video
Training
System
Skillsoft
Harvard
Manage
Mentor
Cross
Knowledge
getAbstract Safari Open
Sesame
Udemy Pluralsight …and more
User
Generated
Content
YouTube TED
Microsoft
Virtual
Academy
Coursera edX Udacity NovoEd
IDEO U General
Assembly
The
Economist
The
Wall Street
Journal
Pocket Feedly Stack
Overflow
...and more
(much
more)
L&D/HR SYSTEMS PAID CONTENT OPEN RESOURCES
Source: Degreed, Democratizing Learning and Development, 12/2016
+ +
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20. ATLASSIAN CLO, SAM HAIDER
It is the age of APIs...
We can now strategically
choose the value that we
want to bring together and
connect it via APIs.
“
Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
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21. CATERPILLAR
IS INVESTING
DIFFERENTLY
IN L&D NOW
New content and tools
can make L&D faster,
cheaper and more agile
– and also make some
new things possible.
So how are you and your
team re-building the
learning ecosystem for
Caterpillar’s Global
Dealer Network?
+
22. CATERPILLAR’S
NEW LEARNING
ECOSYSTEM
Caterpillar is rebuilding
its global dealer learning
ecosystem to empower
personal and professional
development.
Source: Caterpillar, Global Dealer Learning Ecosystem, 10/2015
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24. AUDIENCE POLL:
QUESTION #4
WHICH ROLES IN YOUR L&D ORGANIZATION DO YOU
THINK WILL CHANGE OR EVOLVE MOST OVER THE
NEXT FEW YEARS? (CHECK ALL THAT APPLY)
1. CLOs
2. Learning consultants / program managers
3. Designers / developers
4. Trainers / facilitators
5. Technology / LMS managers
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25. NEW CONTENT, TOOLS AND TECHNOLOGY
DON’T CHANGE L&D – PEOPLE DO
New mindsets
& priorities
New practices
& processes
New roles
& capabilities
New tools
& technology
+ + +
Source: Degreed, Democratizing Learning and Development, 12/2016
+
26. THINKING, LEADING AND WORKING DIFFERENT
REQUIRES NEW CAPABILITIES IN L&D
LEADING Managing
programs
Managing
portfolios
DESIGNING Creating
content
Curating
experiences
FACILITATING Training
classes
Managing
communities
CONNECTING Administering
LMSs
Integrating and
managing products
AND
AND
AND
AND
Source: Degreed, LENS SF: The Digital CLO Conference, 11/2016
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27. PROCTER & GAMBLE CLO, ANN SCHULTE
You are not giving up
control to the learners.
You are sharing control
with the learners.
“
Source: Bersin by Deloitte, IMPACT 2016 Conference, 4/2016
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28. CATERPILLAR
IS MANAGING
ITS L&D TEAM
DIFFERENTLY
Making new approaches
to L&D (and new
learning technologies)
work requires new kinds
of L&D professionals.
So how are you and your
team re-organizing and
re-skilling to build the
capabilities you need to
succeed now?
+
Degreed is a professional development platform that helps organizations and people target learning at their skills gaps -- however and wherever they build those skills. We integrate everything your people need to build their expertise – all the internal and external systems, content and experts, including the world’s largest collection of free and low-cost open learning resources. So now you and your team can curate, personalize and measure it all. And your employees can discover, share and track it all, all in one place.
Sustainable learning ecosystem companies will need to understand that the community will need to be much larger than any one company can or will deliver on it's own.
Shift in Content Strategy – Mobile first, On-site support, ILT for specialization/certification
Caterpillar has enabled each of our solutions to allow our learners to contribute to the ecosystem – Upload videos and etc.
Content from all within in the ecosystem a shift from the traditional approach of a one way push.