18. Creating your test: Questions
• figure out what to test
• create a question that tests that
• write specific questions
19. Test Description
• “The goal of this study is to evaluate how
people find information using our website. I
will ask 15 questions and would like you to
think out loud while looking for the answer. I
will time you, and will stop you after 3 minutes
have passed. Don’t worry if you can’t find the
answer every time–we are testing our Web
site, not you! Each answer can be found
using the library’s Web site. The test should
take no more than 20 minutes. Do you have
any questions?”
21. Administer the test
• Think of this step as the consumer
“taste test”
• Administering the test is the easiest
part of a usability study.
• read the explanation, whip out your
stopwatch, and say “go.”
23. Here are some common types of
problems you’ll find:
• Wording Problems
• Design Problems
• Complete your usability test, redesign,
and then … do it all again.
