Designing The Digital Experience

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This document discusses experience design and three paths to creating digital experiences: structural, community, and customer. The structural path focuses on site organization and usability. The community path involves creating digital spaces for conversation and participation. The customer path examines a customer's journey and looks for ways to improve and surprise customers through the digital experience. The overall goal is to connect customers and facilitate real conversation through the design of the digital experience.

Design Divertissement et humour Formation

Designing the
Digital Experience

David Lee King
Topeka & Shawnee County Public Library
davidleeking.com

what is
experience?

experience design?

“an approach to
creating successful
experiences for people
in any medium”
- Nathan Shedroff

http://ﬂickr.com/photos/dragnﬂy78/220689303/

American
Girl

Three
paths to
experience
http://ﬂickr.com/photos/didmyself/2354238160/

Structural
Path

http://ﬂickr.com/photos/gdominici/93021919/

http://ﬂickr.com/photos/angrykeyboarder/2316631084/

http://ﬂickr.com/photos/maproomsystems/2872203555/

http://headrush.typepad.com/creating_passionate_users/2006/02/its_the_stupid.html

three
approaches to
structure

http://ﬂickr.com/photos/7855449@N02/2780452644/

http://flickr.com/photos/liewcf/467408934/

Getting Real, by 37signals

Skipping down the
structured path

look at your site with critical eyes
think about the potholes

Big goal:
don’t make me think

Community
Path

http://ﬂickr.com/photos/rwhitlock/1422242668/

digital community
experience...

Real Conversation

Invitation

Participation

Sense of
Familiarity

Telling our Stories

http://ﬂickr.com/photos/bjackrian/2111462650/

comments youtube
ﬂickr
video
facebook
blogs
myspace
IM reference

tscpl.org
participation conversation
connections

http://ﬂickr.com/photos/thomashawk/5741775/

Customer
Path

http://flickr.com/photos/jamesyu/366732085/

http://www.sportclips.com/uploadedimages/Photo_Gallery/South%20Carolina%20SC%20Team.jpg

Digital Version?

Commonalities?

Commonalities?

Customer
Journey
Mapping

http://ﬂickr.com/photos/thetoad01/2317084812/

improving the ordinary

http://ﬂickr.com/photos/rvettese/264579764/ http://ﬂickr.com/photos/goatopolis/189188667/

Surprise
&
Delight

what’s next?

http://flickr.com/photos/b-tal/116220689/

connect
the
customer...

Create an
experience stage

http://ﬂickr.com/photos/kgradinger/2095191253/

Create an
experience stage

http://ﬂickr.com/photos/kgradinger/2095191253/

Work on Conversation

http://ﬂickr.com/photos/damiel/221166778/

http://ﬂickr.com/photos/spursfan_ace/2328879637/

http://ﬂickr.com/photos/twcollins/867628074/

Thank you!

davidleeking.com

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Designing The Digital Experience

1. Designing the Digital Experience David Lee King Topeka & Shawnee County Public Library davidleeking.com

2. what is experience?

3. experience design? “an approach to creating successful experiences for people in any medium” - Nathan Shedroff

4. http://ﬂickr.com/photos/dragnﬂy78/220689303/ American Girl

5.

6. Three paths to experience http://ﬂickr.com/photos/didmyself/2354238160/

7. Structural Path http://ﬂickr.com/photos/gdominici/93021919/

8. http://ﬂickr.com/photos/angrykeyboarder/2316631084/ http://ﬂickr.com/photos/maproomsystems/2872203555/

9. http://headrush.typepad.com/creating_passionate_users/2006/02/its_the_stupid.html

10. three approaches to structure

11.

12. http://ﬂickr.com/photos/7855449@N02/2780452644/

13. http://flickr.com/photos/liewcf/467408934/ Getting Real, by 37signals

14.

15. Skipping down the structured path look at your site with critical eyes think about the potholes Big goal: don’t make me think

16. Community Path

17. http://ﬂickr.com/photos/rwhitlock/1422242668/

18. digital community experience...

19. Real Conversation

21. Participation

22. Sense of Familiarity

23. Telling our Stories http://ﬂickr.com/photos/bjackrian/2111462650/

24.

25.

26. comments youtube ﬂickr video facebook blogs myspace IM reference tscpl.org participation conversation connections

27. http://ﬂickr.com/photos/thomashawk/5741775/ Customer Path

28. http://flickr.com/photos/jamesyu/366732085/

29. http://www.sportclips.com/uploadedimages/Photo_Gallery/South%20Carolina%20SC%20Team.jpg

30. Digital Version?

31. Commonalities?

32. Commonalities?

33. Customer Journey Mapping http://ﬂickr.com/photos/thetoad01/2317084812/

34.

35.

36.

37.

38. improving the ordinary http://ﬂickr.com/photos/rvettese/264579764/ http://ﬂickr.com/photos/goatopolis/189188667/

39.

40. Surprise & Delight

41.

42.

43.

44.

45.

46. what’s next? http://flickr.com/photos/b-tal/116220689/

47. connect the customer...

48. Create an experience stage http://ﬂickr.com/photos/kgradinger/2095191253/

49. Create an experience stage http://ﬂickr.com/photos/kgradinger/2095191253/

50. Work on Conversation http://ﬂickr.com/photos/damiel/221166778/

51. http://ﬂickr.com/photos/spursfan_ace/2328879637/ http://ﬂickr.com/photos/twcollins/867628074/

52. Thank you! davidleeking.com