Service Management 360 presents strategies and best practices for IT service managers. You will find blog posts, infographics, analyst reports and other resources on topics from application performance management to running a help desk. Here are the most popular IT service management blog posts from January. I think you will agree that strong thought leadership and “how to” pieces like this make it worth your while to subscribe to Service Management 360 so you won’t miss a single post! Visit http://www.ServiceManagement360.com to read and subscribe.

1. www.ServiceManagement360.com
By David Pittman
@TheSocialPitt

2. www.ServiceManagement360.com
Service Management 360 presents
strategies and best practices for IT
service managers.
You will find blog posts, infographics,
analyst reports and other resources on
topics from application performance
management to running a help desk.

3. www.ServiceManagement360.com
This imaginative, thorough
piece demonstrates why Ingo
is a Distinguished Engineer.
He gathered more than 190
agent types that can be used
to build Composite
Applications, then grouped
them according to their
core technical elements into
the familiar “periodic table”
structure.

4. www.ServiceManagement360.com
“Just like molecules are built using chemical
elements, Composite Applications are also
based on core technical elements, such as
operating systems, and hypervisors,
databases, middleware, and so on. So
wouldn’t it be natural building a periodic
system of monitoring agents, just like a
periodic system of chemical elements?”
Read the full post

5. www.ServiceManagement360.com
Julien’s first post for Service
Management 360 indicates he
will be a popular author. Here,
he explains how he helps clients
understand current storage
requirements, determine a
backup strategy, and compare
virtual machine data protection.

6. www.ServiceManagement360.com
“Because data is the ultimate business-critical
asset, it’s essential that data protection
processes capture each byte—wherever it is—
as quickly as possible. But how does that goal
translate to infrastructure decisions in cost-
conscious data centers?”
Read the full post

7. www.ServiceManagement360.com
Juergen penned two posts in
January as part of a new
series on how to “Do more
with less” using cloud
technology. Watch for several
more posts from Juergen,
coming every two weeks on
Service Management 360.

8. www.ServiceManagement360.com
“We have to rethink the IT efficiency
discussion by looking at the total enterprise IT
spending and by starting a transformation of
sharing IT responsibility … We now have to
“virtualize” our middleware so it can be
provided and operated with the IT department
standards to reduce complexity in the lines of
business and increase efficiency across the
enterprise.
Read the full post

9. www.ServiceManagement360.com
Nathan’s specialty is writing
technical docs, so
he is adept at making
challenging content readily
accessible. In this second of a
three-part series, he uses a “day in
the life” example to describe how
an operations center can improve
quality, reduce work and keep
customers happy.

10. www.ServiceManagement360.com
“With the amount of data passing through an
operations center, when a problem re-occurs
… operations staff can be blind to the pattern
of re-emergence due to volume of data they
process on a day-to-day basis. The key to
fixing this is the ability to observe and analyze
the historic data stream and automatically
identify patterns of events that are indicative
of recurrent issues.”
Read the full post

11. www.ServiceManagement360.com
Jason’s experience spans
product management, product
strategy and new product
development, particularly around
storage, servers and
virtualization. In his debut post,
he discusses why cloud, storage
management and analytics make
“the winning combination.”

12. www.ServiceManagement360.com
“It’s reasonable to ask ourselves, just how
confident are we about our approach to data
management? How do you handle new
projects that require capacity—just bite the
bullet and sign the check? … Perhaps a
reassessment is in order.”
Read the full post

13. www.ServiceManagement360.com