The sales theory that “the customer is always right” holds a lot of water with some people, but there are times when a sales rep has to tell someone no. Not every request can be honored, and not every demanding client is a good account. In a recent blog post, Worldwide Express went over several situations in which a salesperson might need to turn a client down.

2.  The sales theory that “the customer is
always right” holds a lot of water with some
people, but there are times when a sales
rep has to tell someone no. Not every
request can be honored, and not every
demanding client is a good account. In a
recent blog post, Worldwide Express went
over several situations in which a
salesperson might need to turn a client
down, including these:

3.  - If the client has false impressions. Sometimes clients
really are just wrong. If they have unrealistic beliefs
about what a product will do for them, letting them
continue under incorrect assumptions isn’t a good
idea. You owe your clients the truth, even when that
means correcting them.
- If the customer is eating up more than his share of
your time. “Squeaky-wheel” clients can only get so
much grease before spending time with them stops
being economical. If you have clients whose
demands on your time are unreasonable, you may
need to start telling them no so that you can focus
your time on clients who work with you respectfully.