Crisis Access of Colorado 2013-10-26

Crisis Access of
Colorado, LLC
The Nation’s Integrated Crisis Services
Leaders Form a New Company for
Colorado
ProtoCall Services

Behavioral Health Link

Recovery Innovations

Aurora, Colorado

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services



December 2012 - Gov. John Hickenlooper and CDHS
Executive Director Reggie Bicha today introduced
“Strengthening Colorado’s Mental Health System: A
Plan to Safeguard All Coloradans.”

Crisis
Access
of
Colorad
o, LLC

“For the past five months, in response to the Aurora
shooting, we have been working to expand mental
health care and services across Colorado,” Hickenlooper
said. “No single plan can guarantee to stop dangerous
people from doing harm to themselves or others. But
we can help people from falling through the cracks. We
believe these policies will reduce the probability of bad
things happening to good people.”

ProtoCall Services



On October 16, 2013, Crisis Access of Colorado received a letter from the Colorado Department
of Human Services of presumptive intent to award contract for RFP#NCR14070750BH, Crisis
Stabilization, Mobile Crisis, and Crisis Respite statewide in Colorado. This graphic shows the
services proposed in each region funded at the RFP 110% level.

Northeast
Denver Metro

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services

West Slope
Living Room (stabilization)
Restart (respite)
Mobile Crisis
Transportation

Recovery Response Center
Restart (respite)
Mobile Crisis
Transportation


Restart (respite)
Mobile Crisis
Transportation

Southeast
Restart (respite)
Mobile Crisis
Transportation


Imagine a Colorado system in which…

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services

The people receiving care rejoice
over Recovery & Resiliency
built into the system from the
ground up




Crisis
Access
of
Colorad
o, LLC
ProtoCall Services

Individuals receiving facility crisis
care are referred to as “Guests”
and seclusion and restraint is
considered “Treatment Failure”
for Crisis Access of Colorado



Crisis
Access
of
Colorad
o, LLC
ProtoCall Services

The crisis service system is readily
accessible with the mantra
A Crisis Has No
Schedule, regardless of
whether urban or frontier



Crisis
Access
of
Colorad
o, LLC
ProtoCall Services

Accountability and more efficient
utilization Reduces
Unnecessary Costs documented
through transparent, real-time data
reporting and predictive modeling


Suicide Prevention and Public Safety
In 2012, 1,053 Coloradans died by suicide (one of the
highest rates in the US) - Not Another Life to Lose.

Crisis
Access
of
Colorad
o, LLC

 Crisis Access of Colorado partners with the Substance Abuse and Mental Health
Services Administration’s (SAMHSA)’s National Suicide Prevention Lifeline
(NSPL)
 Our experience makes us uniquely qualified to serve as a 24/7 safety net for
individuals in crisis
 We believe we can strengthen the system of care coordinated in a way to
 Maximize the use of available resources to best respond to their
immediate needs
 Keep others and our communities safe &
 Advocate for ongoing services in the least restrictive level of care.

ProtoCall Services



Crisis Access of
Colorado Will Create This
Vision With You

Crisis
Access
of
Colorad
o, LLC

ProtoCall Services



HOW? Why would CAC be different?

Crisis
Access
of
Colorad
o, LLC

Essential Ingredients
1) Experts: Crisis is all we do (our central
mission & passion)
2) Innovators: Nationally recognized for
marriage of recovery and clinical with
peer supports, high tech and business
3) Accountability: Wide angle view with
dashboards for crisis outcomes

ProtoCall Services



Crisis Services is All We Do

Crisis
Access
of
Colorad
o, LLC

• Our companies are experts and national leaders in
integrated BH crisis services
Our Experience & Expertise
Crisis & Access Call Centers Community-based
& Peer Line Partnerships
Mobile Crisis Response

Crisis Stabilization
Programs & Crisis
Respite

Disaster Response & Community Education/Collaboration

• Crisis Services is our passion, our expertise and what we
do

ProtoCall Services



Since 1990, our companies have facilitated
millions of crisis intervention contacts

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services



RFP#NCR14070750BH, Stabilization, Mobile, Respite

Bringing Professional Orientation to Mobile Crisis

Crisis
Access
of
Colorad
o, LLC

• Introduced safety dispatch construct used for all
mobile crisis dispatch in statewide Georgia system
• Reduced likelihood of law enforcement
intervention by 5x and ER by 4x
• Active engagement and collaboration with person
and family has led to cost avoidance of
approximately $10 million per year
• 40% of the nearly 35,000 contacts have been in
the community (not in local Emergency Rooms)

ProtoCall Services




Community-based Mobile Crisis Fully
Supported by Crisis Access Call Center

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services




Revolutionary Crisis Stabilization

Crisis
Access
of
Colorad
o, LLC

• The Recovery Innovations Recovery Response Centers are changing
the industry with a team of Peer Support Specialists working
alongside Psychiatric, Medical, and Mental Health Professionals.
• “Living Room” crisis alternative recovery environments support the
values of hope, choice and empowerment from the onset of a
person's entry into the program.
• “No Force First” practice has achieved unprecedented outcomes in
reducing and eliminating seclusion and restraint and involuntary
treatment.
• Crisis Stabilization Programs in Arizona, California, North
Carolina, Washington & Delaware. Accreditation by JCAHO.

ProtoCall Services




Revolutionary Respite Alternative.

Crisis
Access
of
Colorad
o, LLC

• The Recovery Innovations peer operated Restart respite is
an alternative to hospitalization where individuals can
ReStart their recovery journey.
• Single bedroom apartments provide privacy with 24/7
support from the Peer staff with supervision from a Mental
Health Professional.
• Risk sharing plans are used to assure safety.
• Recovery Innovations currently operates 45 Restart
apartments in AZ and DE with a one to thirty day length of
stay.

ProtoCall Services




Recovery in Action: Peerempowered, engaging, collaborative. It
works!

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services



Crisis Navigation Technology

Crisis
Access
of
Colorad
o, LLC

• Sophisticated technologies integrate numerous services
and community stakeholders to improve speed, quality
and efficiency for the individual in crisis and their family
• Call center staff combine collaborative partnership with
caller and “air traffic control” service tracking
• Dispatch staff monitor status of intensive service referrals
and refer closest, available mobile crisis staff
• Web accessibility and secure data coordination provide
best in class coordination of care

ProtoCall Services



Accountability – Suite of software systems
populate active dashboards and outcomes

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services



Predictive modeling and hospital
diversion cost avoidance key features

Crisis
Access
of
Colorad
o, LLC
ProtoCall Services



Public Accountability – Dashboards

Crisis
Access
of
Colorad
o, LLC
Crisis Access of Colorado will adapt from the Georgia dashboard above.

ProtoCall Services



Crisis
Access
of
Colorad
o, LLC
ProtoCall Services

The new era of
integrated, robust, re
covery-oriented
crisis services is now.


Crisis Access of Colorado 2013-10-26

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Crisis Access of Colorado 2013-10-26