1.
Dawn E. Loken-Smith
 817-975-2227  smith8334@sbcglobal.net  5811 Berryhill Drive  Arlington, Texas 76017
Motivated and results driven professional recognized for professionalism, commitment to excellence, and
demonstrated ability to communicate and working with senior management, associates, and customers. Proficient in
management of accounts payable, accounts receivable, financial reporting, and account reconciliations. Have
exceptional financial analysis skills, instrumental in streamlining office functions to automate systems, enhance
productivity, and maximize financial control. Effectively analyze situations and provide innovative solutions. Has an
excellent interpersonal skill, able to collaborate effectively with co-workers at all levels. Self-motivated and can work
independently or in a team.
Financial Reporting Inventory Count/ Value Month End Reporting
Accounts Payable/Receivable Financial Statement Preparation Budgeting
Payment Processing Journal Entries Credit and Collections
AREAS OF EXPERTISE
 EXCELLENT STRATEGIST - Provide solutions that boost productivity and efficiency across the
organization. Quickly identify problem areas and implement effective solutions to meet goals.
 EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for exceptional
talents in needs analysis and problem resolution in fast-paced environments.
 STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of
dependability. Maintain focus on achieving results while implementing business solutions to meet a diversity
of needs.
 ADMINISTRATION AND MANAGEMENT - Knowledgeable of business and management principles
involved in strategic planning, resource allocation, leadership technique, and coordination of people and
resources.
 ACCOUNTING SKILLS - Knowledge of accounting principles and practices, the financial markets, banking
and the analysis and reporting of financial data.
 CUSTOMER SERVICE - Consistently demonstrate responsiveness, strong customer focus, and ability to
build good customer relationships.
 COMPUTER SKILLS – Knowledgeable of computer programs to include MS Office 2010, AS400/RSI,
Oracle, Pinnacle, Lawson, FoxPro, MAS 90, TRIM and QuickBooks.
PROFESSIONAL EXPERIENCE
Accounts Payable Clerk:
Adecco Staffing (WESCO Distribution)  Arlington, Texas August 2015-May 2016
 Analyze and problem solved discrepancies; worked directly with senior management and auditors.
 Process 2 way and 3 way PO matching invoices.
 Managed accounts payable utilizing Wesnet, NetTerm, Fastrack, and On Demand.
 Processed up to 250 invoices weekly in excess of $500,000 per week divided among 4 company locations.
 Utilized GL coding for shipping/freight and other GL codes to balance invoice amounts.
 Maintained and updated vendor files; reconciled monthly statements as needed.
 Created and maintained file system to easily access vendor documents.
 Responded to vendor payment inquiries and investigated pricing discrepancies.
 Processed daily freight and company truck delivery tickets.
 Created daily freight log and logged their location; handled all incoming mail.
 Utilized GL coding for shipping/freight and other GL codes to balance invoice amounts.
 Processed charge-backs to customers and suppliers.
 Assisted supervisor with special projects; branch phone operator and receptionist, and ordered office supplies.
Accounts Payable Clerk – Contract Assignment:
1st HR Source, Inc. (Fort Worth ISD)  Fort Worth, Texas January-February
2014
 Managed daily three-way matching of purchase orders, delivery tickets, sales or worker orders to invoices for
payment as well as the twice-weekly verification and releasing of processed invoices for payment.
 Processed credit memos and reconciled monthly vendor statements and past due invoices.
 Communicated with teachers and school secretaries for prompt receiving of P.O.s in Munis accounting
software.
Commercial Collections - Contract Assignment:

2.
Remx Staffing (Nutrafuels)  Arlington, Texas June-July 2013
 Contacted past due customers via phone.
 Recorded contact results and follow up needed for each with customer into Excel 2010.
Order Desk-Customer Service Department – Contract Assignment:
Express Pros (SMS Infocomm)  Lewisville, Texas December 2012-January
2013
 Responsible for billing and invoicing of all SMS clients either domestic or international shipping and freight
information and charges into Excel 2007 from FedEx, FedEx Freight, UPS and other company shipping vendors.
Data Entry:
PDS Technical Services (Bell Helicopter)  Euless, Texas December
2011
 Entered military equipment and parts information into Excel 2007 from rolodex card files.
Credit Admin – Contract Assignment:
S.W. Search Staffing (Rexel Holdings)  Dallas, Texas June-December
2011
 Input new credit accounts in the system and reviewed the system prior to set up to eliminate duplication.
 Maintained log of all new accounts established for tracking purposes.
 Recorded and maintained changes to customers’ account information.
 Received all credit applications and forwarded to responsible party.
Commercial Collections – Contract Assignment:
High Profile Staffing, (Estes Inc.)  Irving, Texas November 2010-March
2011
 Reached out to customers and sales representatives by phone, email and fax.
 Utilized Microsoft Office 2007/2010 along with TRIM accounting software.
 Total collected since Mid-November in the range of $500,000.00
Office Administrator – Contract Assignment:
Health Lead Systems, Inc. (HCS)  Kennedale, Texas May-July 2010
 Processed weekly payroll including commissions for 4 TSR’s using ADP.
 Recorded TSR sales into Excel ledger. Prepared / updated weekly commission reports for 8 TSR’s from agents
back office and Excel 2007.
 Prepared individual TSR weekly sales per hour report for review and signature.
 Processed membership sales into brokers back office.
 Maintained / updated Word and Excel 2007 documents as needed.
 Maintained new and existing employee files, entered into ADP payroll, personnel changes as needed in ADP.
 Updated and prepared weekly TSR sales per hour report for team lead.
 Medical providers look up per TSR request via marketing company provider network.
 Maintained monthly lead reports for distribution to the team lead. Monitored/reported “Net Quote Leads”.
A/R & Commercial Collections – Contract Assignment:
Snelling Staffing (Senator Promotional Group)  Dallas, Texas February-April 2010
 Handled all collection activities (credit cards to posting of checks and cash).
 Process daily accounts receivable using ASI software and called delinquent customers as necessary.
 Researched short pay situations and completed all paperwork for write-off’s and collections.
 Prepared and sent reminder letters for delinquent accounts.
Commercial Collections – Contract Assignment:
Accountemps (Womack Machine)  Farmers Branch, Texas February-April 2009
 Prepared A/R Aging schedule for accounts outstanding utilizing Excel software.
 Provided weekly updates to Accounting Manager.
Collections (Commercial/Industrial):
Republic Services (Duncan Disposal)  Arlington. Texas May-October 2008
 Conducted extensive research and skip-tracing to locate customers utilizing web-based programs.
 Negotiated, monitored, and tracked payment arrangements to ensure timely payment by customers past due
accounts 60-150 days.
 Created and maintained accounting records using RSI accounting software/AS 400.
 Processed and informed customers of NSF check status via certified mail.
 Supported Division Controller by identifying and preparing files for 3rd party collection agencies.
 Reconciled/adjusted accounts as necessary.

3.
 Utilized AS400/RSI and Excel software for reporting purposes.
Accounts Receivable – Contract Assignment:
Ajilon Staffing (Greenleaf Auto)  Arlington, Texas October 2007-February 2008
 Posted $0.5 million daily via e-fax and six corporate lock boxes.
 Reconciled monthly revenue reports and General Ledger to ensure accurate/timely accounting record.
 Utilized Pinnacle and Excel software for reporting purposes.
Accounting Clerk/General Office:
Trinity River Authority  Arlington, Texas February 2007-October 2007
 Maintained 5 operational entities by reconciling funds on a monthly basis.
 Processed A/P including verifying payables for accuracy and compliance with the Annual budget.
 Assisted with the preparation of the Annual Budget for multiple Funds.
 Retained detailed financial spreadsheets for all participants of the Risk Retention Fund using Microsoft Excel.
 Performed Payroll maintenance for entire Authority; including changes in salary, grade, step, level, etc. and
verified employment for past and current employees.
 Processed 150 invoices weekly through Lawson in compliance with the annual budget.
 Brought past due accounts current for multiple departments; therefore, allotting a larger margin of credit line
with the specified vendor.
Accounts Receivable Manager/Vice President:
International Marketing Agencies, Inc.  Arlington, Texas October 1998-July
2006
 Planned and managed daily operations of 1 A/R specialist.
 Managed processing of 500 - 1,000 direct-bill, monthly invoices for group and individual accounts to ensure
accurate billing of medical benefits purchased by members.
 Researched escalated member disputes and resolved account inquires in a timely manner.
 Created, updated, maintained, and processed members’ credits, debits, refunds, and credit card chargebacks
with 4 major credit card merchant accounts, VISA, MasterCard, American Express, and Discover
 Created and maintained bank drafts, credits, debits, and ACH bank returns for members via internet.
 Developed a comprehensive policies and procedures training manual for Accounts Receivable.
 Prepared and audited approximately 3000 weekly commission checks in upward amounts of $200,000.
 Investigated and resolved discrepancies in commission payments.
 Assisted IMAs (Sales Associates) with membership enrollment, cancellation, and reinstatement.
Member Service Representative - Promoted-October 2000
 Provided personalized support services to members regarding product knowledge, pricing, policies and
procedures, commission schedules, billing changes, processed and paid dental claims.
EDUCATION
Studied Business Administration: GPA: 3.58
University of Phoenix  Arlington, Texas