Personal Information
Entreprise/Lieu de travail
Toronto, ON Canada
Profession
Service Delivery Manager
Secteur d’activité
Technology / Software / Internet
À propos
Information Technology Services Executive with a successful track record in IT, and business transformation services. Expert knowledge of business principles, project management, and service delivery in outsourcing, consulting and business integration services.
Cross-Culture champion and unique ability to bridge the gaps between various diverse work cultures through collaboration. In the last 6 years worked internationally in India, France, Poland, Argentina, and Chile solutioning and supporting client engagements and business development.
Specialties:Program Management, Outsourcing Advisory,Service Delivery Management, Infrastructure Management, Corporate Compliance, Six Sigma GB.
Mots-clés
outsourcing
itil
life-cycle
rfp
transition
labor accounting
time entry
billable vs. non-billable
it outsourcing
sd
estimania
collaboration
rca
relationship management
service delivery
crm
banking services
products
baseline
industrialization
innovation
pm
delivery
ipc
sdm
metrics
governance
reporting
execution
kpi's
sla
stakeholders
voice of customer
managed service
mdm strategy
mobile
consumerization
tablets
enterprise it
byod
mdm
byoc
business service management
itsm
service management
bau
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