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إدارة المشاريع

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إدارة المشاريع

  1. 1. Universal Knowledge Solutions S.A.L. - 1 - ‫ﺇﺩﺍﺭﺓ‬‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬‫ﻝﻠﻤﺎﺩﺓ‬ ‫ﺍﻝﻜﺎﻤل‬ ‫ﺍﻝﻤﺤﺘﻭﻯ‬‫ﻝﻠﻤﺎﺩﺓ‬ ‫ﺍﻝﻜﺎﻤل‬ ‫ﺍﻝﻤﺤﺘﻭﻯ‬‫ﻝﻠﻤﺎﺩﺓ‬ ‫ﺍﻝﻜﺎﻤل‬ ‫ﺍﻝﻤﺤﺘﻭﻯ‬ ‫ﺍﻻﻭل‬ ‫ﺍﻝﻘﺴﻡ‬‫ﻭﺍﻝﺜﺎﻨﻲ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻓﻲ‬ ‫ﻤﻘﺩﻤﺔ‬ ‫ﺍﻝﻤﻔﺘﺎﺤﻴﺔ‬ ‫ﺍﻝﻜﻠﻤﺎﺕ‬: ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ،‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻋﻤل‬ ‫ﺇﻁﺎﺭ‬ ،‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻬﺎﺭﺍﺕ‬ ،‫ﺍﻝﺒﺭﻤﺠﻴﺎﺕ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﻤﺸﺎﺭﻴﻊ‬ ،‫ﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﻴﺭ‬ ،‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺍﻝ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬‫ﺇﺩﺍﺭﺓ‬ ‫ﺃﻁﻭﺍﺭ‬ ،‫ﺍﻝﻤﺸﺘﺭﻴﺎﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﻭﻗﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﻤﺨﺎﻁﺭﺓ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﺘﺴﻠﻴﻡ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﻜﻠﻔﺔ‬ ‫ﺍﻝﻤﻬﺘﻤﻭﻥ‬ ،‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﻁﻼﻕ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﺘﻤﺎﻡ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻗﻴﺎﺩﺓ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻫﺩﻑ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺤﻴﺎﺓ‬ ‫ﺩﻭﺭﺓ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬. ‫ﻤﻠﺨﺹ‬: ‫ﺍﻝ‬ ‫ﻫﺫﺍ‬ ‫ﻴﻨﺎﻗﺵ‬‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻓﻲ‬ ‫ﺃﺴﺎﺴﻴﺔ‬ ‫ﻤﻔﺎﻫﻴﻡ‬ ‫ﻔﺼل‬. ‫ﺘﻌﻠﻴﻤﻴﺔ‬ ‫ﺃﻫﺩﺍﻑ‬: •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻭﺇﺩﺍﺭﺓ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﻔﻬﻭﻡ‬ ‫ﺸﺭﺡ‬ •‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻭﻓﺸل‬ ‫ﻝﻨﺠﺎﺡ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺍﻝﻌﻭﺍﻤل‬ ‫ﺸﺭﺡ‬ •‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻓﻲ‬ ‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﺃﻫﻤﻴﺔ‬ ‫ﺘﻭﻀﻴﺢ‬ •‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻋﻤل‬ ‫ﺇﻁﺎﺭ‬ ‫ﺸﺭﺡ‬ •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺤﻴﺎﺓ‬ ‫ﺩﻭﺭﺓ‬ ‫ﻤﻔﻬﻭﻡ‬ ‫ﺸﺭﺡ‬ •‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ ‫ﻤﻔﻬﻭﻡ‬ ‫ﺸﺭﺡ‬‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﻫﺫﻩ‬ ‫ﻭﺒﻨﻴﺔ‬
  2. 2. Universal Knowledge Solutions S.A.L. - 2 - ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻌﺭﻴﻑ‬ •‫ﺍﻝﻤﺸﺭﻭﻉ‬)Project(: ‫ﻤﺤﺎﻭ‬ ‫ﻫﻭ‬‫ﻤﻨﺘﺞ‬ ‫ﻝﺒﻨﺎﺀ‬ ‫ﺒﻬﺎ‬ ‫ﹶﺯﻡ‬‫ﺘ‬‫ﻠ‬‫ﻴ‬ ‫ﻤﺅﻗﺘﺔ‬ ‫ﻝﺔ‬)Product(‫ﺨﺩﻤﺔ‬ ‫ﺃﻭ‬ ‫ﺯ‬‫ﻴ‬‫ﻤﻤ‬)service(‫ﺯﺓ‬‫ﻴ‬‫ﻤﻤ‬. ‫ﺒـ‬ ‫ﻘﺼﺩ‬‫ﻴ‬"‫ﻤﺅﻗﺘﺔ‬"‫ﺒـ‬ ‫ﻘﺼﺩ‬‫ﻴ‬‫ﻭ‬ ،‫ﺩﺓ‬‫ﺩ‬‫ﻤﺤ‬ ‫ﻭﻨﻬﺎﻴﺔ‬ ‫ﺩﺓ‬‫ﺩ‬‫ﻤﺤ‬ ‫ﺒﺩﺍﻴﺔ‬ ‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﻥ‬‫ﺃ‬"‫ﺯﺓ‬‫ﻴ‬‫ﻤﻤ‬ ‫ﺃﻭ‬ ‫ﺯ‬‫ﻴ‬‫ﻤﻤ‬"‫ﺍﻝﻤﻨﺘﺞ‬ ‫ﻥ‬‫ﺃ‬)‫ﺃﻭ‬‫ﺍﻝﺨﺩﻤﺔ‬(‫ﺩ‬‫ﺤ‬ ‫ﺇﻝﻰ‬ ‫ﻤﺨﺘﻠﻑ‬ ‫ﻴﻜﻭﻥ‬ ‫ﺍﻝﻤﻨﺘﺠﺎ‬ ‫ﻋﻥ‬ ‫ﻤﻌﻘﻭل‬‫ﺕ‬)‫ﺍﻝﺨﺩﻤﺎﺕ‬ ‫ﺃﻭ‬(‫ﺍﻷﺨﺭﻯ‬. •‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺯﺓ‬‫ﻴ‬‫ﺍﻝﻤﻤ‬ ‫ﺍﻝﺨﺼﺎﺌﺹ‬:‫ﻭﻫﻲ‬ ،‫ﻝﻪ‬ ‫ﺯﺓ‬‫ﻴ‬‫ﺍﻝﻤﻤ‬ ‫ﺍﻝﺨﺼﺎﺌﺹ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻑ‬‫ﺭ‬‫ﻌ‬‫ﻴ‬ ‫ﺃﻥ‬ ‫ﻴﻤﻜﻥ‬: o‫ﺍﻝﻤﻁﻠﻭﺒﺔ‬ ‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﱢﻕ‬‫ﻘ‬‫ﺤ‬‫ﻴ‬ o‫ﱠ‬‫ﻔ‬‫ﻴﻨ‬‫ﺍﻝﻤﻴﺯﺍﻨﻴﺔ‬ ‫ﺤﺩﻭﺩ‬ ‫ﻀﻤﻥ‬ ‫ﺫ‬ o‫ﹰ‬‫ﺎ‬‫ﻤﺴﺒﻘ‬ ‫ﺩ‬‫ﺩ‬‫ﺍﻝﻤﺤ‬ ‫ﺍﻝﺘﺎﺭﻴﺦ‬ ‫ﻓﻲ‬ ‫ﻴﻜﺘﻤل‬ o‫ﻴ‬‫ﺠ‬‫ﻨ‬‫ﻤ‬ ‫ﻤﻨﻅﻤﺔ‬ ‫ﻗﺒل‬ ‫ﻤﻥ‬ ‫ﺯ‬‫ﺅﻗﺘﺔ‬ ‫ﺭﺍﻋﻲ‬ ‫ﻝﻪ‬ ‫ﻴﻜﻭﻥ‬ ‫ﺃﻥ‬ ‫ﻴﺠﺏ‬ ،‫ﻤﺨﺘﻠﻔﺔ‬ ‫ﻤﻭﺍﺭﺩ‬ ‫ﹼﺏ‬‫ﻠ‬‫ﺘﺘﻁ‬ ،‫ﺩ‬‫ﺩ‬‫ﻤﺤ‬ ‫ﻫﺩﻑ‬ ‫ﺫﺍﺕ‬ ‫ّﺩﺓ‬‫ﺩ‬‫ﻤﺤ‬ ‫ﻤﻬﻤﺔ‬ ‫ﻫﻭ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ،‫ﹰ‬‫ﺎ‬‫ﻋﻤﻭﻤ‬)Sponsor(‫ﻭ‬/‫ﻤﺴﺘﻬﻠﻙ‬ ‫ﺃﻭ‬ )Consumer(‫ﺃﻭﻝﻲ‬.‫ﻴﺘﻀﻤﻥ‬ ‫ﺃﻨﻪ‬ ‫ﻫﻭ‬ ‫ﺫﻝﻙ‬ ‫ﻤﻥ‬ ‫ﻭﺍﻷﻫﻡ‬ ،‫ﹰ‬‫ﺍ‬‫ﺼﻐﻴﺭ‬ ‫ﺃﻭ‬ ‫ﹰ‬‫ﺎ‬‫ﻀﺨﻤ‬ ‫ﹰ‬‫ﺎ‬‫ﻤﺸﺭﻭﻋ‬ ‫ﻴﻜﻭﻥ‬ ‫ﻭﻗﺩ‬ ،‫ﻁﻭﻴﻠﺔ‬ ‫ﺃﻭ‬ ‫ﻗﺼﻴﺭﺓ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﺓ‬ ‫ﺘﻜﻭﻥ‬ ‫ﻗﺩ‬ ‫ﻙ‬‫ﺍﻝﺸ‬ ‫ﻤﻥ‬ ‫ﹰ‬‫ﺎ‬‫ﻨﻭﻋ‬)Uncertainty.( ‫ﺘﻌﺭﻴﻑ‬‫ﺍﻝﻤﺸﺎﺭﻴ‬ ‫ﺇﺩﺍﺭﺓ‬‫ﻊ‬ ‫ﺘﻌﺭﻴﻑ‬‫ﺍﻝﻤﺸﺎﺭﻴ‬ ‫ﺇﺩﺍﺭﺓ‬‫ﻊ‬)Project Management( •‫ﺍﻝ‬ ‫ﺇﺩﺍﺭﺓ‬‫ﻤﺸﺎﺭﻴﻊ‬:‫ﺍﻝﻤﻬﺎﺭﺍ‬ ،‫ﺍﻝﻤﻌﺎﺭﻑ‬ ‫ﺘﻁﺒﻴﻕ‬ ‫ﻫﻲ‬‫ﺕ‬‫ﺍﻷﺩﻭﺍﺕ‬ ،‫ﻭﺍﻝﺘﻘﻨﻴﺎﺕ‬‫ﻋﻠﻰ‬،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﺸﺎﻁﺎﺕ‬‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬ ‫ﺍﺤﺘﻴﺎﺠﺎﺕ‬ ‫ﻝﺘﺤﻘﻴﻕ‬ )Stockholders(‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﻥ‬ ‫ﱠﻊ‬‫ﻗ‬‫ﻤﺘﻭ‬ ‫ﻫﻭ‬ ‫ﻭﻤﺎ‬‫ﺫﻝﻙ‬ ‫ﻤﻥ‬ ‫ﺃﻜﺜﺭ‬ ‫ﺃﻭ‬ ،. ‫ﺍﻝﻤ‬ ‫ﻤﺩﻴﺭ‬‫ﺸﺭﻭﻉ‬:‫ﺇﺩﺍ‬ ‫ﻓﻲ‬‫ﱠ‬‫ﻗ‬‫ﺍﻝﻤﺅ‬ ‫ﺍﻝﺭﺌﻴﺱ‬ ‫ﻴﻘﻭﻡ‬ ،‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺭﺓ‬‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺕ‬)Transient Project Leader(‫ﻭﺍﻝﺫﻱ‬‫ﺴﻤﻰ‬‫ﻴ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﻴﺭ‬ )Project Leader(‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﺒﺘﻭﺠﻴﻪ‬ ،،‫ﻤﻥ‬ ‫ﺍﻝﻐﺎﻴﺔ‬ ‫ﻝﺘﺤﻘﻴﻕ‬ ‫ﻭﺫﻝﻙ‬ ،‫ﺍﻝﺒﺸﺭﻴﺔ‬ ‫ﺍﻝﻤﻭﺍﺭﺩ‬ ‫ﻓﻴﻬﺎ‬ ‫ﺒﻤﺎ‬ ‫ﺍﻝﻤﺘﻭﻓﺭﺓ‬ ‫ﺍﻝﻤﻭﺍﺭﺩ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻜﺎﻤﻠﺔ‬ ‫ﺍﻻﺴﺘﻔﺎﺩﺓ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬)‫ﻭﺍﻹﻨﺠﺎ‬ ‫ﺍﻝﻬﺩﻑ‬‫ﺯﺍﺕ‬(‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﺤﺩﻭﺩ‬ ‫ﻀﻤﻥ‬)Cost(‫ﱠﻌﺔ‬‫ﻗ‬‫ﺍﻝﻤﺘﻭ‬،‫ﻭﻓﻲ‬)‫ﻗﺒل‬ ‫ﺃﻭ‬(‫ﺍﻝﺘﺴﻠﻴﻡ‬ ‫ﺘﺎﺭﻴﺦ‬)Delivery(‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻭﺒﻤﺴﺘﻭﻯ‬ ‫ﺩ‬‫ﺩ‬‫ﺍﻝﻤﺤ‬ )Quality(‫ﺍﻝﻤﺭﻏﻭﺏ‬. ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺃﻫﺩﺍﻑ‬:‫ﹸ‬‫ﺘ‬‫ﺘﺤﻘﻴﻘﻬﺎ‬ ‫ﻴﺠﺏ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻷﻫﺩﺍﻑ‬ ‫ﻭﻀﻊ‬")‫ﺍﻝﺠﻭﺩﺓ‬"،"‫ﺍﻝﻜﻠﻔﺔ‬"،"‫ﺍﻝﺘﺴﻠﻴﻡ‬("‫ﹼ‬‫ﻠ‬‫ﻤﺘﻁ‬ ‫ﻋﻠﻰ‬ ‫ﺀ‬‫ﺒﻨﺎ‬‫ﺍﻝﻤﺴﺘﺨﺩﻡ‬ ‫ﺒﺎﺕ‬)User’s Requirement.(‫ﻤ‬ ‫ﻴﻘﻭﻡ‬‫ﺍﻝﺴﻴﺎﺴﺎﺕ‬ ‫ﻤﺜل‬ ‫ﻤﺘﻨﻭﻋﺔ‬ ‫ﺃﺸﻴﺎﺀ‬ ‫ﻭﺘﺸﻐﻴل‬ ‫ﻭﺇﺩﺍﺭﺓ‬ ‫ﺒﺘﺨﻁﻴﻁ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺩﻴﺭ‬)Policies(‫ﻭﺍﻷﺩﻭﺍﺕ‬ ‫ﺍﻝﻌﻤل‬ ‫ﻭﻁﺭﻕ‬ ‫ﺍﻷﻫﺩﺍﻑ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﺇﻝﻰ‬ ‫ﺒﺎﻝﻔﺭﻴﻕ‬ ‫ﻱ‬‫ﺩ‬‫ﻴﺅ‬ ‫ﹰ‬‫ﻻ‬‫ﻓﻌﺎ‬ ‫ﹰ‬‫ﺎ‬‫ﺍﺴﺘﺨﺩﺍﻤ‬ ‫ﻻﺴﺘﺨﺩﺍﻤﻬﺎ‬ ‫ﻭﺫﻝﻙ‬ ،‫ﺍﻝﻤﻭﻅﻔﻴﻥ‬ ‫ﻭﺘﻌﻴﻴﻥ‬ ‫ﻭﺍﻝﺘﻘﻨﻴﺎﺕ‬.
  3. 3. Universal Knowledge Solutions S.A.L. - 3 - ‫ﺍﻝﺒﺭﻤﺠﻴﺎﺕ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﻤﺸﺎﺭﻴﻊ‬ ‫ﻤﻤﻴﺯﺍﺕ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﻤﺸﺎﺭﻴﻊ‬ ‫ﻤﻤﻴﺯﺍﺕ‬‫ﺍﻝﺒﺭﻤﺠﻴﺎﺕ‬ ‫ﺍ‬ ‫ﺃﻥ‬ ‫ﺒﺎﻋﺘﺒﺎﺭ‬‫ﺍﻝﺒﺭﻤﺠﻴﺎﺕ‬ ‫ﻭﺒﻨﺎﺀ‬ ‫ﺍﻝﻤﻭﺍﺼﻔﺎﺕ‬ ‫ﺒﺘﺤﺩﻴﺩ‬ ‫ﹼﻘﺔ‬‫ﻠ‬‫ﺍﻝﻤﺘﻌ‬ ‫ﻝﻤﻬﺎﻡ‬‫ﹼ‬‫ﻘ‬‫ﻭﺍﻝﺘﺤ‬‫ﺇﻝﻰ‬ ‫ﺘﺨﻀﻊ‬ ‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻤﻥ‬ ‫ﻕ‬،‫ﺍﻝﺒﺭﻤﺠﻴﺎﺕ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﻤﺸﺎﺭﻴﻊ‬ ‫ﻓﻲ‬ ‫ﻴﺩﻭﻴﺔ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﺎ‬ ‫ﺨﺼﻭﺼﻴﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻫﺫﻩ‬ ‫ﺘﻤﻨﺢ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻤﻤﻴﺯﺍﺕ‬ ‫ﻤﻥ‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﻫﻨﺎﻙ‬ ‫ﻓﺈﻥ‬: ••••‫ﹼ‬‫ﻘ‬‫ﺍﻝﺘﺤ‬ ‫ﺼﻌﻭﺒﺔ‬‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﻭﻅﺎﺌﻑ‬ ‫ﻤﻥ‬ ‫ﻕ‬ ‫ﹼ‬‫ﻘ‬‫ﺍﻝﺘﺤ‬ ‫ﺍﻝﺼﻌﺏ‬ ‫ﻤﻥ‬‫ﻭﻅﺎ‬ ‫ﻤﻥ‬ ‫ﻕ‬‫ﺍﻝﺒﺼﺭ‬ ‫ﺒﻠﻤﺢ‬ ‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﺌﻑ‬،‫ﹼ‬‫ﻘ‬‫ﺍﻝﺘﺤ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﺘﺄﺨﺫ‬ ‫ﺤﻴﺙ‬ ،‫ﺍﻷﺨﺭﻯ‬ ‫ﺍﻝﻌﺎﻤﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻤﻥ‬ ‫ﻝﻠﻜﺜﻴﺭ‬ ‫ﹰ‬‫ﺎ‬‫ﺨﻼﻓ‬ ‫ﻭﺫﻝﻙ‬‫ﹰ‬‫ﺎ‬‫ﻭﻗﺘ‬ ‫ﻕ‬ ‫ﺃﻨﻬﺎ‬ ‫ﺇﻝﻰ‬ ‫ﺒﺎﻹﻀﺎﻓﺔ‬ ‫ﹰ‬‫ﻼ‬‫ﻁﻭﻴ‬‫ﺘﺠﺭﻱ‬‫ﹰ‬‫ﺎ‬‫ﻴﺩﻭﻴ‬. ••••‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﻥ‬ ‫ﺍﻷﻭﻝﻴﺔ‬ ‫ﺍﻝﻤﺭﺤﻠﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻝﻤﻭﺍﺼﻔﺎﺕ‬ ‫ﻭﻀﻭﺡ‬ ‫ﻋﺩﻡ‬ ‫ﻭ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﺨﻁﻴﻁ‬ ‫ﻤﺭﺤﻠﺔ‬ ‫ﻓﻲ‬ ‫ﻭﺍﻀﺤﺔ‬ ‫ﻏﻴﺭ‬ ‫ﺍﻝﺒﺭﻤﺠﻴﺎﺕ‬ ‫ﻤﻭﺍﺼﻔﺎﺕ‬ ‫ﺘﻜﻭﻥ‬ ‫ﻤﺎ‬ ‫ﹰ‬‫ﺎ‬‫ﻏﺎﻝﺒ‬‫ﻴﺠ‬‫ﺭﻱ‬‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﹰ‬‫ﺎ‬‫ﻓﺸﻴﺌ‬ ‫ﹰ‬‫ﺎ‬‫ﺸﻴﺌ‬ ‫ﺘﺤﺩﻴﺩﻫﺎ‬ ‫ﻭ‬‫ﺍﻝﻤﻁ‬ ‫ﺒﻴﻥ‬ ‫ﻭﺍﻝﺘﻔﺎﻭﺽ‬‫ﹰ‬‫ﺎ‬‫ﺘﺒﺎﻋ‬ ‫ﺍﻝﺘﻔﺎﺼﻴل‬ ‫ﹸﻀﺎﻑ‬‫ﺘ‬‫ﺴ‬ ‫ﻭﺒﺎﻝﺘﺎﻝﻲ‬ ،‫ﻭﺍﻝﻤﺴﺘﺨﺩﻤﻴﻥ‬ ‫ﺭﻴﻥ‬،‫ﺍﻝﻤﺘﻁﻠﺒﺎﺕ‬ ‫ﻭﺴﺘﺘﻐﻴﺭ‬‫ﺒﺎﺴﺘﻤﺭﺍﺭ‬‫ﺍﻝﻤﻔﺎﻭﻀﺎﺕ‬ ‫ﻫﺫﻩ‬ ‫ﺨﻼل‬.‫ﹰ‬‫ﺎ‬‫ﻏﺎﻝﺒ‬ ‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﻨﺘﻴﺠﺔ‬ ‫ﺍﻝﺘﻀﺎﺭﺏ‬ ‫ﻭﻴﺤﺼل‬ ‫ﺍﻷﺨﻁﺎﺀ‬ ‫ﺘﻅﻬﺭ‬ ‫ﻤﺎ‬‫ﺍﻝ‬‫ﻐﻴﺭ‬‫ﺍﻝ‬‫ﺍﻵﺨﺭﻴﻥ‬ ‫ﻤﻊ‬ ‫ﻤﻨﺎﺴﺏ‬،‫ﺃ‬ ‫ﺍﻋﺘﺒﺎﺭ‬ ‫ﻭﻨﺘﻴﺠﺔ‬‫ﺍﻝﻨﻅﺭ‬ ‫ﻭ‬‫ﻏﻴﺭ‬ ‫ﺃﻨﻬﻡ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻵﺨﺭﻴﻥ‬ ‫ﺇﻝﻰ‬ ‫ﺃﻜﻔﺎﺀ‬. ••••‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻗﻴﺎﺱ‬ ‫ﺼﻌﻭﺒﺔ‬ ‫ﻭ‬‫ﺍﻝﻤﻁ‬ ‫ﻤﻬﺎﺭﺍﺕ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﺠﻭﺩﺓ‬ ‫ﺘﻌﺘﻤﺩ‬‫ﹼ‬‫ﻘ‬‫ﻤﻌ‬ ‫ﺒﺭﻤﺠﻴﺎﺕ‬ ‫ﻤﻊ‬ ‫ﺍﻝﺘﻌﺎﻤل‬ ‫ﻋﻨﺩ‬ ‫ﺍﻝﺨﻁﺄ‬ ‫ﺍﺤﺘﻤﺎﻻﺕ‬ ‫ﻭﺘﺯﺩﺍﺩ‬ ،‫ﺭﻴﻥ‬‫ﺩﺓ‬.‫ﺘﺠﺭﻱ‬‫ﹼ‬‫ﻘ‬‫ﺍﻝﺘﺤ‬ ‫ﻋﻤﻠﻴﺔ‬‫ﻤﻥ‬ ‫ﻕ‬ ‫ﺍﻝﺠﻭﺩﺓ‬‫ﺩﺓ‬‫ﺩ‬‫ﻤﺤ‬ ‫ﺍﺨﺘﺒﺎﺭﺍﺕ‬ ‫ﺇﺠﺭﺍﺀ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬.‫ﹼ‬‫ﻘ‬‫ﺍﻝﺘﺤ‬ ‫ﻨﺴﺘﻁﻴﻊ‬ ‫ﻝﻜﻲ‬ ‫ﻭﻝﻜﻥ‬‫ﻴﺠﺏ‬ ‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﻭﻅﺎﺌﻑ‬ ‫ﺠﻤﻴﻊ‬ ‫ﻤﻥ‬ ‫ﻕ‬‫ﻁﻭﻴﻠﺔ‬ ‫ﻝﻔﺘﺭﺓ‬ ‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﺘﺸﻐﻴل‬ ‫ﺒﺤﻴﺙ‬‫ﻴﺠﺭﻱ‬‫ﺇﺼﻼﺤﻬﺎ‬ ‫ﺜﻡ‬ ‫ﻭﻤﻥ‬ ‫ﺍﻷﺨﻁﺎﺀ‬ ‫ﺘﺤﺩﻴﺩ‬‫ﺍﻝﻤﻨﺎﺴﺏ‬ ‫ﺒﺎﻝﺸﻜل‬.‫ﺘﺤﻘﻴﻕ‬ ‫ﻨﺴﺘﻁﻴﻊ‬ ‫ﻝﻜﻲ‬ ‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﻤﻥ‬ ‫ﻨﻭﻉ‬ ‫ﺇﻝﻰ‬ ‫ﺒﺤﺎﺠﺔ‬ ‫ﺃﻨﻨﺎ‬ ‫ﻨﻼﺤﻅ‬ ‫ﻫﻨﺎ‬ ‫ﻤﻥ‬ ‫ﺩ‬‫ﺍﻝﻤﺤ‬ ‫ﺍﻝﻔﺘﺭﺓ‬ ‫ﺨﻼل‬ ‫ﺍﻝﻤﺭﻏﻭﺒﺔ‬ ‫ﺍﻝﺠﻭﺩﺓ‬‫ﺩﺓ‬. ••••‫ﺩ‬‫ﺘﻘ‬ ‫ﻤﺭﺍﻗﺒﺔ‬ ‫ﺼﻌﻭﺒﺔ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻡ‬ ‫ﻭﺍﻝﺘﺤ‬ ‫ﺍﻝﻤﺭﺤﻠﻴﺔ‬ ‫ﺍﻝﻨﺘﺎﺌﺞ‬ ‫ﻤﻌﺎﻴﻨﺔ‬ ‫ﻴﻤﻜﻥ‬ ‫ﻻ‬ ‫ﺃﻨﻪ‬ ‫ﺒﺎﻋﺘﺒﺎﺭ‬‫ﹼ‬‫ﻘ‬‫ﺍﻝﺒﺼﺭ‬ ‫ﺒﻠﻤﺢ‬ ‫ﺠﻭﺩﺘﻬﺎ‬ ‫ﻤﻥ‬ ‫ﻕ‬. ••••‫ﻭ‬‫ﺍﻝﺘﻁ‬ ‫ﺴﺭﻋﺔ‬‫ﺍﻝﺘﻜﻨﻭﻝﻭﺠﻲ‬ ‫ﺭ‬ ‫ﻭ‬‫ﺍﻝﺘﻁ‬ ‫ﻨﺘﻴﺠﺔ‬‫ﻤﻨﺘﺠﺎﺕ‬ ‫ﺃﻭ‬ ‫ﺘﻘﻨﻴﺎﺕ‬ ‫ﻅﻬﻭﺭ‬ ‫ﱢل‬‫ﻜ‬‫ﻴﺸ‬ ‫ﻓﻘﺩ‬ ،‫ﺍﻝﺤﺎﺴﻭﺒﻴﺔ‬ ‫ﻝﻠﺘﻘﻨﻴﺎﺕ‬ ‫ﺍﻝﺴﺭﻴﻊ‬ ‫ﺭ‬)‫ﺃﺩﻭﺍﺕ‬(‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻋﻠﻰ‬ ‫ﹰ‬‫ﺍ‬‫ﺨﻁﺭ‬ ‫ﺠﺩﻴﺩﺓ‬. ‫ﺍﻝﻭﻀﻊ‬ ‫ﺍﻝﺤﺎﻝﻲ‬ ‫ﺍﻷﻫﺩﺍﻑ‬ ••••‫ﺍﻝﺠﻭﺩﺓ‬ ••••‫ﺍﻝﻜﻠﻔﺔ‬ ••••‫ﺍﻝﺘﺴﻠﻴﻡ‬ ‫ﻤﻭﻋﺩ‬
  4. 4. Universal Knowledge Solutions S.A.L. - 4 - ‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻓﻲ‬ ‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﺃﻫﻤﻴﺔ‬ ‫ﺍﻝﻤﺸﺭ‬ ‫ﻝﻨﺠﺎﺡ‬ ‫ﹰ‬‫ﺍ‬‫ﺠﺩ‬ ‫ﻀﺭﻭﺭﻴﺔ‬ ‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﻝﻠﻤﺸﺎﺭﻴﻊ‬ ‫ﺍﻝﺠﻴﺩﺓ‬ ‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﺘﻌﺘﺒﺭ‬‫ﹰ‬‫ﺍ‬‫ﺠﺩ‬ ‫ﺼﻌﺒﺔ‬ ‫ﻭﻝﻜﻨﻬﺎ‬ ،‫ﺒﻜﺎﻤﻠﻪ‬ ‫ﻭﻉ‬.‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺘﺘﻁﻠﺏ‬: •‫ﺍﻷﺸﺨﺎﺹ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﺨﺘﻠﻔﺔ‬ ‫ﻭﻤﻬﺎﺭﺍﺕ‬ ‫ﻭﺃﺩﻭﺍﺭ‬ ‫ﺨﺒﺭﺍﺕ‬ ‫ﺫﻭﻱ‬ ‫ﺃﺸﺨﺎﺹ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻔﺭﻕ‬ ‫ﻫﺫﻩ‬ ‫ﺘﺘﻜﻭﻥ‬ ،‫ﻋﻤل‬ ‫ﻓﺭﻕ‬ ‫ﻀﻤﻥ‬ ‫ﺍﻝﺒﺭﻤﺠﻴﺎﺕ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﻤﺸﺎﺭﻴﻊ‬ ‫ﺘﺠﺭﻱ‬.‫ﻴﺤﺘﻭﻱ‬ ‫ﻓﻘﺩ‬ ،‫ﺍﻝﻤﺴﺘﺨﺩﻡ‬ ‫ﻭﺍﺠﻬﺎﺕ‬ ‫ﻤﺼﻤﻤﻲ‬ ،‫ﻤﺒﺭﻤﺠﻴﻥ‬ ،‫ﺒﺭﻤﺠﻴﻴﻥ‬ ‫ﻤﺼﻤﻤﻴﻥ‬ ،‫ﺒﺭﻤﺠﻴﻴﻥ‬ ‫ﻤﺤﻠﻠﻴﻥ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﻌﻤل‬ ‫ﻓﺭﻴﻕ‬‫ﺫﻝﻙ‬ ‫ﻭﻏﻴﺭ‬.‫ﻋﻤل‬ ‫ﻭﺇﺩﺍﺭﺓ‬ ‫ﺘﻨﺴﻴﻕ‬ ‫ﻴﺠﺏ‬ ‫ﺍﻷﺸﺨﺎﺹ‬ ‫ﻫﺅﻻﺀ‬. •‫ﺍﻝﻤﺸﻜﻠﺔ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻭﺫﻝﻙ‬ ،‫ﹼﻬﺎ‬‫ﻠ‬‫ﺤ‬ ‫ﺍﻝﻤﺭﺍﺩ‬ ‫ﺍﻝﻤﺸﻜﻠﺔ‬ ‫ﻋﻠﻰ‬ ‫ﱢﺯ‬‫ﻜ‬‫ﻨﺭ‬ ‫ﺒﺤﻴﺙ‬ ،‫ﻝﻠﻤﺸﻜﻠﺔ‬ ‫ﻭﺍﻀﺢ‬ ‫ﺘﻌﺭﻴﻑ‬ ‫ﻫﻨﺎﻙ‬ ‫ﻴﻜﻭﻥ‬ ‫ﺃﻥ‬ ‫ﻴﺠﺏ‬: o‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺒﺩﺍﻴﺔ‬ ‫ﻗﺒل‬:‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﺘﻘﺩﻴﺭ‬ ‫ﻨﺴﺘﻁﻴﻊ‬ ‫ﻝﻥ‬ ‫ﺫﻝﻙ‬ ‫ﻓﺒﺩﻭﻥ‬ ،‫ﻭﻨﻁﺎﻗﻪ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺒﻐﺎﻴﺔ‬ ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻷﻤﻭﺭ‬ ‫ﺍﻝﺒﺩﺍﻴﺔ‬ ‫ﻓﻲ‬ ‫ﻨﺩﺭﺱ‬ ‫ﺒﺤﻴﺙ‬ ‫ﺫﻝﻙ‬ ‫ﻏﻴﺭ‬ ‫ﺃﻭ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻹﺘﻤﺎﻡ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﺍﻝﻔﺘﺭﺓ‬ ‫ﺃﻭ‬ ‫ﺍﻝﻜﻠﻴﺔ‬ o‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻡ‬‫ﺩ‬‫ﺘﻘ‬ ‫ﺃﺜﻨﺎﺀ‬:‫ﻹﺩﺍﺭﺓ‬ ‫ﻴﺨﻀﻊ‬ ‫ﺃﻥ‬ ‫ﻴﺠﺏ‬ ‫ﻭﻫﺫﺍ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻡ‬‫ﺩ‬‫ﺘﻘ‬ ‫ﺃﺜﻨﺎﺀ‬ ‫ﺍﻝﻤﺸﻜﻠﺔ‬ ‫ﻋﻠﻰ‬ ‫ﺘﻁﻭﺭﺍﺕ‬ ‫ﺘﺤﺼل‬ ‫ﺃﻥ‬ ‫ﺍﻝﻤﺤﺘﻤل‬ ‫ﻓﻤﻥ‬ ‫ﺼﺎﺭﻤﺔ‬ •‫ﺍﻹﺠﺭﺍﺌﻴﺔ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻜ‬ ‫ﹰ‬‫ﺎ‬‫ﺃﻴ‬ ‫ﻭﺫﻝﻙ‬ ،‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﻝﺘﻁﻭﻴﺭ‬ ‫ﺍﻝﻤﺴﺘﺨﺩﻤﺔ‬ ‫ﺍﻹﺠﺭﺍﺌﻴﺔ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻋﻠﻰ‬ ‫ﻗﺎﺩﺭﻴﻥ‬ ‫ﻨﻜﻭﻥ‬ ‫ﺃﻥ‬ ‫ﻴﺠﺏ‬‫ﺍﻝﻤﺴﺘﺨﺩﻡ‬ ‫ﺍﻹﺠﺭﺍﺌﻴﺔ‬ ‫ﻨﻤﻭﺫﺝ‬ ‫ﺎﻥ‬.‫ﻓﻲ‬ ‫ﻨﻌﺭﻑ‬ ‫ﺒﺤﻴﺙ‬ ‫ﺫﻝﻙ‬ ‫ﻭﻏﻴﺭ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ؟‬ ‫ﺘﻭﺍﺠﻪ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻤﺸﺎﻜل‬ ‫ﻫﻲ‬ ‫ﻤﺎ‬ ،‫ﹸ‬‫ﻼ‬‫ﻤﺜ‬ ‫ﺍﻝﻭﻗﺕ‬ ‫ﻨﺎﺤﻴﺔ‬ ‫ﻤﻥ‬ ‫ﺴﻠﻴﻡ؟‬ ‫ﺒﺸﻜل‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻴﺴﻴﺭ‬ ‫ﻫل‬ ،‫ﻤﺎ‬ ‫ﻝﺤﻅﺔ‬.‫ﺍﻝﻨﻬﺎﻴﺔ‬ ‫ﻓﻲ‬ ‫ﻭﻫﺫﺍ‬ ‫ﺒﻜﺎﻤﻠﻪ‬ ‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺇﺩﺍﺭﺓ‬. ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻝﻔﺸل‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺍﻷﺴﺒﺎﺏ‬ ‫ﺍﻝﺘﺎﻝﻴﺔ‬ ‫ﻝﻸﺴﺒﺎﺏ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺘﻔﺸل‬: •‫ﺍﻝﻤﺸﺭﻭ‬‫ﻤﺸﻜﻠﺔ‬ ‫ﻋﻥ‬ ‫ﺍﻝﺒﺤﺙ‬ ‫ﻓﻲ‬ ‫ﺤل‬ ‫ﻫﻭ‬ ‫ﻉ‬ •‫ﺒﺎﻝﻨﺘﻴﺠﺔ‬ ‫ﺍﻝﻤﻬﺘﻡ‬ ‫ﺍﻝﻭﺤﻴﺩ‬ ‫ﻫﻭ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻓﺭﻴﻕ‬ •‫ﻤﺴﺅﻭل‬ ‫ﺃﺤﺩ‬ ‫ﻴﻭﺠﺩ‬ ‫ﻻ‬ •‫ﻤﺸﺭﻭﻉ‬ ‫ﺒﻨﻴﺔ‬ ‫ﺘﻭﺠﺩ‬ ‫ﻻ‬ •‫ﺍﻝﺘﻔﺎﺼﻴل‬ ‫ﺇﻝﻰ‬ ‫ﺍﻝﺨﻁﺔ‬ ‫ﺘﻔﺘﻘﺭ‬ •‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻝﻘﺭﺍﺭﺍﺕ‬ ‫ﻻﺘﺨﺎﺫ‬ ‫ﺨﺎﻁﺌﺔ‬ ‫ﺇﺴﺘﺭﺍﺘﻴﺠﻴﺔ‬ •‫ﻭ‬ ‫ﻤﻴﺯﺍﻨﻴﺔ‬/‫ﻋﻠﻴﻬﺎ‬ ‫ﺍﻻﻋﺘﻤﺎﺩ‬ ‫ﻴﻤﻜﻥ‬ ‫ﻻ‬ ‫ﻤﻭﺍﺭﺩ‬ ‫ﺃﻭ‬ •‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﻓﻲ‬ ‫ﻨﻘﺹ‬ •‫ﺍﻷ‬ ‫ﺍﻝﻬﺩﻑ‬ ‫ﻋﻥ‬ ‫ﺍﻻﺒﺘﻌﺎﺩ‬‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺴﺎﺴﻲ‬ •‫ﺍﻝﻤﻭﻀﻭﻋﺔ‬ ‫ﻝﻠﺨﻁﺔ‬ ‫ﹰ‬‫ﺎ‬‫ﻭﻓﻘ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺘﺎﺒﻌﺔ‬ ‫ﻋﺩﻡ‬
  5. 5. Universal Knowledge Solutions S.A.L. - 5 - ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﺠﺎﺡ‬ ‫ﻋﻭﺍﻤل‬ ‫ﻋﺎﻡ‬ ‫ﺒﺸﻜل‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻨﺠﺎﺡ‬ ‫ﻋﻭﺍﻤل‬ o‫ﺍﻝﻌﻠﻴﺎ‬ ‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﻭﺩﻋﻡ‬ ‫ﺍﻝﺘﺯﺍﻡ‬ o‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬ ‫ﺘﺤﺩﻴﺩ‬ o‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬ ‫ﺘﻭﻗﻌﺎﺕ‬ ‫ﻭﺘﺤﻘﻴﻕ‬ ‫ﻤﻌﺭﻓﺔ‬ o‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﻝﻠﻘﻴﺎﻡ‬ ‫ﺠﻴﺩﺓ‬ ‫ﻭﺨﻁﺔ‬ ‫ﻤﻌﻠﻨﺔ‬ ‫ﻏﺎﻴﺔ‬ o‫ﻨﺤﻭ‬ ‫ﻬﺔ‬‫ﺠ‬‫ﻤﻭ‬ ‫ﺒﻨﺎﺀﺓ‬ ‫ﺜﻘﺎﻓﺔ‬‫ﺍﻝﻬﺩﻑ‬ o‫ﻤﺨﺘﺹ‬ ‫ﺘﻘﻨﻲ‬ ‫ﻓﺭﻴﻕ‬ o‫ﻭﻤﻠﺘﺯﻡ‬ ‫ﺎل‬‫ﻌ‬‫ﻓ‬ ‫ﻓﺭﻴﻕ‬ o‫ﺩ‬‫ﻴ‬‫ﺠ‬ ‫ﺘﻭﺍﺼل‬ o‫ﺍﻝﺜﻘﺔ‬ ‫ﺍﻝﺒﺭﻤﺠﻲ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﺠﺎﺡ‬ ‫ﻋﻭﺍﻤل‬ •‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻨﺠﺎﺡ‬ ‫ﻋﻭﺍﻤل‬ o‫ﻭﺍﻹﺩﺍﺭﻱ‬ ‫ﺍﻝﺘﻨﻔﻴﺫﻱ‬ ‫ﺍﻝﺩﻋﻡ‬ o‫ﺍﻝﻤﺴﺘﺨﺩﻡ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﺘﺭﻜﻴﺯ‬ o‫ﺨﺒﺭﺓ‬ ‫ﺫﻭ‬ ‫ﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﻴﺭ‬ o‫ﺒﺎﻷﻋﻤﺎل‬ ‫ﻴﺘﻌﻠﻕ‬ ‫ﻓﻴﻤﺎ‬ ‫ﻭﺍﻀﺤﺔ‬ ‫ﻏﺎﻴﺎﺕ‬ o‫ﱠﺭ‬‫ﻐ‬‫ﻤﺼ‬ ‫ﻨﻁﺎﻕ‬ o‫ﻤﻌﻴﺎﺭﻴﺔ‬ ‫ﺒﺭﻤﺠﻴﺔ‬ ‫ﺒﻨﻴﺔ‬ o‫ﺃﺴﺎﺴﻴ‬ ‫ﻤﺘﻁﻠﺒﺎﺕ‬‫ﺜﺎﺒﺘﺔ‬ ‫ﺔ‬ o‫ﺼﻭﺭﻴﺔ‬ ‫ﻤﻨﻬﺠﻴﺔ‬)Formal Methodology( o‫ﻋﻠﻴﻬﺎ‬ ‫ﺍﻻﻋﺘﻤﺎﺩ‬ ‫ﻴﻤﻜﻥ‬ ‫ﺘﻘﺩﻴﺭﺍﺕ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺒﺘﻜﻨﻭﻝﻭﺠﻴﺎ‬ ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﻭﺍﻷﻤﻭﺭ‬ ‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺘﺠﺎﻩ‬ ‫ﹰ‬‫ﺎ‬‫ﺴﻠﺒﻴ‬ ‫ﹰ‬‫ﺎ‬‫ﻤﻭﻗﻔ‬ ‫ﺍﻝﻤﻨﻅﻤﺔ‬ ‫ﺘﻘﻑ‬ ‫ﻋﻨﺩﻤﺎ‬ ‫ﺍﻝﺒﺭﻤﺠﻲ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻴﻨﺠﺢ‬ ‫ﺃﻥ‬ ‫ﺍﻝﺼﻌﺏ‬ ‫ﻤﻥ‬ )Information Technology(‫ﹰ‬‫ﺎ‬‫ﻋﻤﻭﻤ‬.
  6. 6. Universal Knowledge Solutions S.A.L. - 6 - ‫ﺍﻝﻤﺸﺎ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻬﺎﺭﺍﺕ‬‫ﺭﻴﻊ‬ ‫ﻴﻜﻭﻥ‬ ‫ﻭﺍﻥ‬ ،‫ﻤﻌﻬﺎ‬ ‫ﺃﻭ‬ ‫ﻓﻴﻬﺎ‬ ‫ﻴﻌﻤل‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻤﻨﻅﻤﺔ‬ ‫ﻴﻔﻬﻡ‬ ‫ﻭﺃﻥ‬ ،‫ﺍﻝﺘﻐﻴﻴﺭ‬ ‫ﻤﻊ‬ ‫ﹰ‬‫ﺎ‬‫ﻤﺘﻜﻴﻔ‬ ‫ﻴﻜﻭﻥ‬ ‫ﺃﻥ‬ ‫ﻓﻌﻠﻴﻪ‬ ،‫ﺍﻝﻤﻬﺎﺭﺍﺕ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻌﺩﻴﺩ‬ ‫ﺇﻝﻰ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﻴﺭ‬ ‫ﻴﺤﺘﺎﺝ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻏﺎﻴﺔ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﻨﺤﻭ‬ ‫ﺍﻝﻔﺭﻴﻕ‬ ‫ﻗﻴﺎﺩﺓ‬ ‫ﻋﻠﻰ‬ ‫ﹰ‬‫ﺍ‬‫ﻗﺎﺩﺭ‬.‫ﺍﻝﻘﺎﺴﻴﺔ‬ ‫ﺍﻝﻤﻬﺎﺭﺍﺕ‬ ‫ﺒﻨﻭﻋﻴﻬﺎ‬ ‫ﺍﻝﻤﻬﺎﺭﺍﺕ‬ ‫ﺇﻝﻰ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﻴﺭ‬ ‫ﻴﺤﺘﺎﺝ‬)Hard Skills( ‫ﻭﺍﻝﻤﻬ‬‫ﺍﻝﻨﺎﻋﻤﺔ‬ ‫ﺎﺭﺍﺕ‬)Soft Skills:( •‫ﺍﻝﻘﺎﺴﻴﺔ‬ ‫ﺍﻝﻤﻬﺎﺭﺍﺕ‬ o‫ﺒﺎﻝﻤﻨ‬ ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻝﻤﻌﺭﻓﺔ‬‫ﺍﻝﻤﺘﺒﻌﺔ‬ ‫ﻭﺍﻝﻤﻨﻬﺠﻴﺔ‬ ‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺘﺞ‬ o‫ﻭﺘ‬ ‫ﺃﺩﻭﺍﺕ‬ ‫ﺍﺴﺘﺨﺩﺍﻡ‬ ‫ﻜﻴﻔﻴﺔ‬ ‫ﻤﻌﺭﻓﺔ‬‫ﺍﻝﻤﺨﺘﻠﻔﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻘﻨﻴﺎﺕ‬ •‫ﺍﻝﻨﺎﻋﻤﺔ‬ ‫ﺍﻝﻤﻬﺎﺭﺍﺕ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻴﺘﻤﺤﻭﺭ‬)‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻭﺇﺩﺍﺭﺓ‬(‫ﻴ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻤﻬﻤﺔ؟‬ ‫ﺒﻬﺫﻩ‬ ‫ﻴﻘﻭﻡ‬ ‫ﻤﻥ‬ ،‫ﺍﻝﻔﺭﻴﻕ‬ ‫ﻭﻋﻤل‬ ‫ﺍﻷﺸﺨﺎﺹ‬ ‫ﺤﻭل‬‫ﻫﻭ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻤﺨﺎﻁﺭﺓ؟‬ ‫ﻫﺫﻩ‬ ‫ﺘﻭﻝﻰ‬ ‫ﺍﻷﻤﺭ؟‬ ‫ﺒﻬﺫﺍ‬ ‫ﱢﺭ‬‫ﺜ‬‫ﺍﻝﻤﺘﺄ‬ ‫ﺃﻭ‬ ‫ﺍﻝﻤﻬﺘﻡ‬.‫ﺍﻷﺸﺨﺎﺹ‬ ‫ﻤﻊ‬ ‫ﺍﻝﺘﻌﺎﻤل‬ ‫ﻤﻬﺎﺭﺍﺕ‬ ‫ﺃﻫﻤﻴﺔ‬ ‫ِﺭ‬‫ﻬ‬‫ﻅ‬‫ﻴ‬ ‫ﻤﻤﺎ‬)Interpersonal Skills(‫ﻋﻠﻰ‬ ‫ﺍﻝﻘﺩﺭﺓ‬ ‫ﻤﺜل‬ ، ‫ﻭﺍﻝﻨﻘﺎﺵ‬ ‫ﻭﺍﻝﺘﻔﺎﻭﺽ‬ ‫ﺍﻝﺘﺄﺜﻴﺭ‬.‫ﺇﻝﻰ‬ ‫ﺍﻝﻨﺎﻋﻤﺔ‬ ‫ﺍﻝﻤﻬﺎﺭﺍﺕ‬ ‫ﺘﺼﻨﻴﻑ‬ ‫ﻴﻤﻜﻥ‬ ‫ﻋﺎﻡ‬ ‫ﻭﺒﺸﻜل‬: o‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﻤﻬﺎﺭﺍﺕ‬)Communication Skills( o‫ﺍﻝ‬ ‫ﻤﻬﺎﺭﺍﺕ‬‫ﺘﻨﻅﻴﻡ‬)Organizational Skills( o‫ﻓﺭﻴﻕ‬ ‫ﺒﻨﺎﺀ‬ ‫ﻤﻬﺎﺭﺍﺕ‬)Team Building Skills( o‫ﺍﻝﻘﻴﺎﺩﺓ‬ ‫ﻤﻬﺎﺭﺍﺕ‬)Leadership Skills( o‫ﺍﻝﺘﻜﻴﻑ‬ ‫ﻤﻬﺎﺭﺍﺕ‬/‫ﻤﻊ‬ ‫ﺍﻝﺘﻐﻠﺏ‬/‫ﺍﻝﻤﺸﻜﻼﺕ‬ ‫ﻋﻠﻰ‬)Coping Skills( ‫ﻭﺍﻝﺘﺴﻠﻴﻡ‬ ‫ﻭﺍﻝﻜﻠﻔﺔ‬ ‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﺒﻴﻥ‬ ‫ﺍﻝﻌﻼﻗﺔ‬ ‫ﺜﻼ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﺘﺭﻜﻴﺯ‬ ‫ﻤﻥ‬ ‫ﺒﺩ‬ ‫ﻻ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﻥ‬ ‫ﺓ‬‫ﻭ‬‫ﺍﻝﻤﺭﺠ‬ ‫ﺍﻷﻫﺩﺍﻑ‬ ‫ﻝﺘﺤﻘﻴﻕ‬‫ﺃﺴﺎﺴﻴﺔ‬ ‫ﺃﻤﻭﺭ‬ ‫ﺜﺔ‬،‫ﻋﻼﻗﺎﺕ‬ ‫ﺘﺭﺒﻁﻬﺎ‬ ‫ﻭﺍﻝﺘﻲ‬ ‫ﻭﺍﻝﺘﺴﻠﻴﻡ‬ ‫ﻭﺍﻝﻜﻠﻔﺔ‬ ‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻭﻫﻲ‬ ‫ﹼ‬‫ﻠ‬‫ﺘﺘﻁ‬ ‫ﻗﻭﻴﺔ‬‫ﻤﺘﻭﺍﺯﻥ‬ ‫ﺒﺸﻜل‬ ‫ﺇﺩﺍﺭﺘﻬﺎ‬ ‫ﺏ‬. ••••‫ﺍﻝﺠﻭﺩﺓ‬–‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﻤﻥ‬ ‫ﺴﻴﺯﻴﺩ‬ ‫ﻋﺎﻝﻴﺔ‬ ‫ﺠﻭﺩﺓ‬ ‫ﺫﺍﺕ‬ ‫ﺒﺭﻤﺠﻴﺎﺕ‬ ‫ﻝﺒﻨﺎﺀ‬ ‫ﺨﺒﺭﺍﺀ‬ ‫ﻤﻬﻨﺩﺴﻴﻥ‬ ‫ﺘﻭﻅﻴﻑ‬ ‫ﺇﻥ‬‫ﻗﻴﻤﺔ‬‫ﻝﺘﺤﺴﻴﻥ‬ ‫ﺍﻝﻤﻨﺎﺴﺒﺔ‬ ‫ﺍﻻﺨﺘﺒﺎﺭﺍﺕ‬ ‫ﺘﻁﺒﻴﻕ‬ ‫ﺃﻥ‬ ‫ﻜﻤﺎ‬ ،‫ﺍﻝﺭﻭﺍﺘﺏ‬ ‫ﻓﺘﺭﺓ‬ ‫ﺇﻁﺎﻝﺔ‬ ‫ﺇﻝﻰ‬ ‫ﻴﺅﺩﻱ‬ ‫ﺍﻝﺠﻭﺩﺓ‬‫ﻝﺠﻤﻴﻊ‬ ‫ﻨﻔﺴﻪ‬ ‫ﺍﻝﺭﺍﺘﺏ‬ ‫ﻜﺎﻥ‬ ‫ﻭﺇﻥ‬ ‫ﺤﺘﻰ‬ ‫ﺍﻝﻤﻭﻅﻔﻴﻥ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻹﻨﻔﺎﻕ‬ ‫ﺘﻜﺎﻝﻴﻑ‬ ‫ﺴﻴﺯﻴﺩ‬ ‫ﺒﺎﻝﻨﺘﻴﺠﺔ‬ ‫ﻭﻫﺫﺍ‬ ،‫ﺍﻻﺨﺘﺒﺎﺭ‬ ‫ﺍﻝﻤﻬﻨﺩﺴﻴﻥ‬)‫ﺍﻝﺘﻘﻨﻲ‬ ‫ﺍﻝﻤﺴﺘﻭﻯ‬ ‫ﺒﻨﻔﺱ‬ ‫ﻴﺘﻤﺘﻌﻭﻥ‬ ‫ﻤﻬﻨﺩﺴﻴﻥ‬ ‫ﺘﻭﻅﻴﻑ‬.( ••••‫ﺍﻝﺠﻭﺩﺓ‬–‫ﺍﻝﺘﺴﻠﻴﻡ‬ ‫ﺴ‬ ‫ﺍﻝﻘﺼﻴﺭﺓ‬ ‫ﺍﻝﺘﻁﻭﻴﺭ‬ ‫ﻓﺘﺭﺓ‬ ‫ﺃﻥ‬ ‫ﺇﻻ‬ ،‫ﺃﻗل‬ ‫ﺍﻝﻤﻭﻅﻔﻴﻥ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻹﻨﻔﺎﻕ‬ ‫ﺘﻜﺎﻝﻴﻑ‬ ‫ﺘﻜﻭﻥ‬ ‫ﺃﻗﺼﺭ‬ ‫ﺍﻝﺘﻁﻭﻴﺭ‬ ‫ﻓﺘﺭﺓ‬ ‫ﺘﻜﻭﻥ‬ ‫ﻋﻨﺩﻤﺎ‬‫ﺍﻻﺨﺘﺒﺎﺭ‬ ‫ﺇﺠﺭﺍﺀ‬ ‫ﺩﻭﻥ‬ ‫ﺘﺤﻭل‬ ٍ‫ﻭ‬‫ﻨﺤ‬ ‫ﻋﻠﻰ‬‫ﻭﺒﺎﻝﺘﺎﻝ‬ ‫ﻤﻨﺎﺴﺏ‬‫ﻲ‬‫ﻋﻠﻰ‬ ‫ﺍﻝﺘﺄﺜﻴﺭ‬ ‫ﺒﺩﻭﻥ‬ ‫ﺴﺭﻋﺔ‬ ‫ﺒﺄﻗﺼﻰ‬ ‫ﺍﻝﻌﻤل‬ ‫ﻹﻨﻬﺎﺀ‬ ‫ﺨﺒﺭﺍﺀ‬ ‫ﻤﻬﻨﺩﺴﻴﻥ‬ ‫ﺘﻭﻅﻴﻑ‬ ‫ﺍﻷﻤﺭ‬ ‫ﻭﺴﻴﺘﻁﻠﺏ‬ ،‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﺘﺘﺄﺜﺭ‬ ‫ﺍﻝﻜﻠﻴﺔ‬ ‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﺯﻴﺎﺩﺓ‬ ‫ﺇﻝﻰ‬ ‫ﺴﻴﺅﺩﻱ‬ ‫ﻤﻤﺎ‬ ،‫ﺍﻝﺠﻭﺩﺓ‬. ••••‫ﺍﻝﺘﺴﻠﻴﻡ‬–‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﻭﻝﻜﻥ‬ ،‫ﺍﻹﻨﻔﺎﻕ‬ ‫ﺘﻜﺎﻝﻴﻑ‬ ‫ﺍﻨﺨﻔﺎﺽ‬ ‫ﺇﻝﻰ‬ ‫ﺍﻝﺘﻁﻭﻴﺭ‬ ‫ﻓﺘﺭﺓ‬ ‫ﺘﻘﺼﻴﺭ‬ ‫ﻴﺅﺩﻱ‬ ‫ﻗﺩ‬‫ﺍﻝﻤﻬﺎﻡ‬ ‫ﱠﺫ‬‫ﻔ‬‫ﺴﺘﻨ‬ ‫ﺍﻝﺤﺎﻝﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻓﻲ‬ٍ‫ﻭ‬‫ﻨﺤ‬ ‫ﻋﻠﻰ‬‫ﻋﻠﻰ‬ ‫ﻴﺅﺜﺭ‬ ‫ﻤﻤﺎ‬ ،‫ﻤﻨﺎﺴﺏ‬ ‫ﻏﻴﺭ‬ ‫ﺍﻝﺠﻭﺩﺓ‬.
  7. 7. Universal Knowledge Solutions S.A.L. - 7 - ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻋﻤل‬ ‫ﺇﻁﺎﺭ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻋﻤل‬ ‫ﺇﻁﺎﺭ‬ ‫ﱢل‬‫ﻜ‬‫ﻴﺸ‬)Project Management Framework(‫ﻤﻥ‬ ‫ﻭﻴﺘﻜﻭﻥ‬ ،‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻝﻔﻬﻡ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺍﻝﺒﻨﻴﺔ‬: ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺴﻴﺎﻕ‬)Project Management Context( ‫ﻴ‬‫ﻭﻴﺸﻤل‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻓﻴﻬﺎ‬ ‫ﱠل‬‫ﻐ‬‫ﻴﺸ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﺒﻴﺌﺔ‬ ‫ﺼﻑ‬: o‫ﺤﻴﺎﺘﻪ‬ ‫ﻭﺩﻭﺭﺓ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺃﻁﻭﺍﺭ‬ o‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﻴﻥ‬‫ﻤ‬‫ﺍﻝﻤﻬﺘ‬)Stakeholders( o‫ﺘﻨﻅﻴﻤﻴﺔ‬ ‫ﺘﺄﺜﻴﺭﺍﺕ‬ o‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﻓﻲ‬ ‫ﻋﺎﻤﺔ‬ ‫ﺃﺴﺎﺴﻴﺔ‬ ‫ﻤﻬﺎﺭﺍﺕ‬ o‫ﺍﻻﺠﺘﻤﺎﻋﻴ‬ ‫ﺍﻝﺘﺄﺜﻴﺭﺍﺕ‬‫ﺔ‬-‫ﺍﻻﻗﺘﺼﺎﺩﻴﺔ‬)Socioeconomic( •‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬)Project Management Processes( ‫ﺘ‬‫ﺼﻑ‬،ٍ‫ﻭ‬‫ﻨﺤ‬ ‫ﻋﻠﻰ‬‫ﻤﻌﻴﻨﺔ‬ ‫ﻤﻬﺎﺭﺍﺕ‬ ‫ﺫﻭﻱ‬ ‫ﺃﺸﺨﺎﺹ‬ ‫ﻗﺒل‬ ‫ﻤﻥ‬ ‫ﹰ‬‫ﺓ‬‫ﻋﺎﺩ‬ ‫ﹸﻨﺠﺯ‬‫ﺘ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻹﺩﺍﺭﺓ‬ ‫ﺍﻝﻤﺨﺘﻠﻔﺔ‬ ‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺘﺘﻔﺎﻋل‬ ‫ﻜﻴﻑ‬ ،‫ﻋﺎﻡ‬. ‫ﺇﻝﻰ‬ ‫ﺍﻷﺠﺭﺍﺀﺍﺕ‬ ‫ﻫﺫﻩ‬ ‫ﹼﻑ‬‫ﻨ‬‫ﹸﺼ‬‫ﺘ‬: o‫ﺍﻝﻤﺸﺭﻭ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬‫ﻉ‬:‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻋﻤل‬ ‫ﻭﺘﻨﻅﻴﻡ‬ ‫ﺒﻭﺼﻑ‬ ‫ﺘﻬﺘﻡ‬ o‫ﺍﻝﻤﻨﺘﺞ‬ ‫ﻨﺤﻭ‬ ‫ﻬﺔ‬‫ﺠ‬‫ﻤﻭ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬:‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﻨﺘﺞ‬ ‫ﻭﺒﻨﺎﺀ‬ ‫ﺒﺘﻭﺼﻴﻑ‬ ‫ﺘﻬﺘﻡ‬ ‫ﻋ‬ ‫ﺇﻁﺎﺭ‬‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻌﻬﺩ‬ ‫ﺤﺴﺏ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤل‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻌﻬﺩ‬ ‫ﻗﺎﻡ‬)Project Management Institute(‫ﻀﻤﻥ‬ ‫ﺸﻲﺀ‬ ‫ﻜل‬ ‫ﻴﺠﺭﻱ‬ ‫ﺒﺤﻴﺙ‬ ،‫ﻤﺸﺭﻭﻉ‬ ‫ﻷﻱ‬ ‫ﻋﺎﻡ‬ ‫ﻋﻤل‬ ‫ﺇﻁﺎﺭ‬ ‫ﺒﺘﻁﻭﻴﺭ‬ ‫ﻤﺎ‬ ‫ﺇﺠﺭﺍﺀ‬)Process(‫ﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﺘﺴﻌﺔ‬ ‫ﻤﻥ‬ ‫ﻭﺍﺤﺩ‬ ‫ﻭﺇﻝﻰ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ ‫ﻤﺠﻤﻭﻋﺎﺕ‬ ‫ﺨﻤﺱ‬ ‫ﻤﻥ‬ ‫ﻭﺍﺤﺩ‬ ‫ﺇﻝﻰ‬ ‫ﺇﺠﺭﺍﺀ‬ ‫ﻜل‬ ‫ﻭﻴﺘﺒﻊ‬ ،)Knowledge Area.( •‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ ‫ﻤﺠﻤﻭﻋﺎﺕ‬)Project Management Process Groups( ‫ﻤﺠﻤﻭﻋﺎﺕ‬ ‫ﺨﻤﺱ‬ ‫ﻀﻤﻥ‬ ‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﻫﺫﻩ‬ ‫ﺘﻨﻅﻴﻡ‬ ‫ﺠﺭﻯ‬ ‫ﻭﻗﺩ‬ ،‫ﻤﺘﺭﺍﺒﻁﺔ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ ‫ﺃﻨﻬﺎ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﻝﻰ‬ ‫ﺍﻝﻨﻅﺭ‬ ‫ﻴﻤﻜﻥ‬: o‫ﺍﻹﻁﻼﻕ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬)Initiating Processes( o‫ﺍﻝﺘﺨﻁﻴﻁ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬)Planning Processes( o‫ﺇﺠ‬‫ﺍﻝﺘﻨﻔﻴﺫ‬ ‫ﺭﺍﺀﺍﺕ‬)Executing Processes( o‫ﺍﻝﺘﺤﻜﻡ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬)Controlling Processes( o‫ﺍﻹﻨﻬﺎﺀ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬)Closing Processes(
  8. 8. Universal Knowledge Solutions S.A.L. - 8 - •‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺒﺈﺩﺍﺭﺓ‬ ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻝﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﺘﻁﻭﻴﺭﻫﺎ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﻴﺭ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﺘﻲ‬ ‫ﻭﺍﻝﻤﺅﻫﻼﺕ‬ ‫ﺍﻝﻜﻔﺎﺀﺍﺕ‬ ‫ﻫﻲ‬ ‫ﻤﺎ‬ ‫ﺍﻝﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﺘﺼﻑ‬. o‫ﻏ‬ ‫ﺘﺅﺩﻱ‬ ‫ﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﺃﺭﺒﻌﺔ‬‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﻤﺤﺩﺩﺓ‬ ‫ﺎﻴﺎﺕ‬)‫ﺍﻝﺠ‬ ،‫ﺍﻝﻜﻠﻔﺔ‬ ،‫ﺍﻝﻭﻗﺕ‬ ،‫ﺍﻝﻨﻁﺎﻕ‬ ‫ﺇﺩﺍﺭﺓ‬‫ﻭﺩﺓ‬( o‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻏﺎﻴﺎﺕ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ل‬‫ﻬ‬‫ﺘﺴ‬ ‫ﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﺃﺭﺒﻌﺔ‬)‫ﺍﻝﺒﺸﺭﻴﺔ‬ ‫ﺍﻝﻤﻭﺍﺭﺩ‬ ‫ﺇﺩﺍﺭﺓ‬‫ﺍﻝﻤﺸﺘﺭﻴﺎﺕ‬ ،‫ﺍﻝﻤﺨﺎﻁﺭ‬ ،‫ﺍﻝﺘﻭﺍﺼل‬ ،( o‫ﻭﺍﺤﺩ‬ ‫ﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎل‬)‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻜﺎﻤل‬ ‫ﺇﺩﺍﺭﺓ‬(‫ﻭﻴﺘ‬ ‫ﱢﺭ‬‫ﺜ‬‫ﻴﺅ‬‫ﺍﻷﺨﺭﻯ‬ ‫ﺍﻝﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﺒﻜل‬ ‫ﱠﺭ‬‫ﺜ‬‫ﺄ‬ ‫ﺍﻝ‬ ‫ﺍﻝﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬‫ﹼ‬‫ﻠ‬‫ﻤﺘﻌ‬‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺒﺈﺩﺍﺭﺓ‬ ‫ﻘﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻌﻴﺎﺭ‬ ‫ﻑ‬‫ﺭ‬‫ﻌ‬‫ﻴ‬)Project Management Body Of Knowledge(PMBOK‫ﺍﻝﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﺃﻨﻬﺎ‬ ‫ﻋﻠﻰ‬ ‫ﻋﻨﺎﺼﺭ‬ ‫ﺘﺴﻌﺔ‬ ‫ﹼ‬‫ﻠ‬‫ﺍﻝﻤﺘﻌ‬‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺒﺈﺩﺍﺭﺓ‬ ‫ﻘﺔ‬: ••••‫ﺍﻝﺘﻜﺎﻤل‬ ‫ﺇﺩﺍﺭﺓ‬)Integration Management( ‫ﺍﻝﺤﻔﺎﻅ‬ ‫ﻤﻊ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻋﻨﺎﺼﺭ‬ ‫ﻤﺨﺘﻠﻑ‬ ‫ﻹﻨﺠﺎﺯ‬ ‫ﻤﻨﻬﺎ‬ ‫ﺩ‬‫ﺒ‬ ‫ﻻ‬ ‫ﹲ‬‫ﺔ‬‫ﺇﺠﺭﺍﺌﻴ‬‫ﹼ‬‫ﻜ‬‫ﻭﺘﺘ‬ ،‫ﺒﻴﻨﻬﺎ‬ ‫ﺍﻝﺘﻜﺎﻤل‬ ‫ﻋﻠﻰ‬‫ﻤﻥ‬ ‫ﻭﻥ‬:،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﺤﻘﻴﻕ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﺨﻁﻴﻁ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻜﻴﻴﻑ‬. ••••‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﺇﺩﺍﺭﺓ‬)Quality Management( ‫ﻤﻥ‬ ‫ﻭﺘﺘﻜﻭﻥ‬ ،‫ﺃﺠﻠﻬﺎ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﻁﻼﻕ‬ ‫ﺘﻡ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻻﺤﺘﻴﺎﺠﺎﺕ‬ ‫ﱢﻕ‬‫ﻘ‬‫ﺘﺤ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻹﺠﺭﺍﺌﻴﺔ‬ ‫ﻭﻫﻲ‬:‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻀﺒﻁ‬ ،‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻀﻤﺎﻥ‬ ،‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﺘﺨﻁﻴﻁ‬. ••••‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﺇﺩﺍﺭﺓ‬)Cost Management( ‫ﻤﻥ‬ ‫ﻭﺘﺘﻜﻭﻥ‬ ،‫ﺩﺓ‬‫ﺩ‬‫ﺍﻝﻤﺤ‬ ‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﺘﺠﺎﻭﺯ‬ ‫ﺩﻭﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﻨﻬﺎﺀ‬ ‫ﻤﻥ‬ ‫ﱢﻥ‬‫ﻜ‬‫ﺘﻤ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻹﺠﺭﺍﺌﻴﺔ‬ ‫ﻭﻫﻲ‬:‫ﺍﻝﻤﻴﺯﺍﻨﻴﺔ‬ ‫ﻭﻀﻊ‬ ،‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﺘﻘﺩﻴﺭ‬ ،‫ﺍﻝﻤﻭﺍﺭﺩ‬ ‫ﺘﺨﻁﻴﻁ‬. ••••‫ﺍﻝﻭﻗﺕ‬ ‫ﺇﺩﺍﺭﺓ‬/‫ﺍﻝﺘﺴﻠﻴﻡ‬)Time Management/Delivery( ‫ﻭﺘﺘﻜ‬ ،‫ﻗﺒﻠﻪ‬ ‫ﺃﻭ‬ ‫ﺩ‬‫ﺩ‬‫ﺍﻝﻤﺤ‬ ‫ﺍﻝﻤﻭﻋﺩ‬ ‫ﻓﻲ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﻨﻬﺎﺀ‬ ‫ﻤﻥ‬ ‫ﱢﻥ‬‫ﻜ‬‫ﺘﻤ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻹﺠﺭﺍﺌﻴﺔ‬ ‫ﻭﻫﻲ‬‫ﻤﻥ‬ ‫ﻭﻥ‬:‫ﺘﻘﺩﻴﺭ‬ ،‫ﺍﻝﺘﻁﻭﻴﺭ‬ ‫ﺘﺴﻠﺴل‬ ‫ﺘﺤﺩﻴﺩ‬ ،‫ﺍﻝﻔﻌﺎﻝﻴﺎﺕ‬ ‫ﺘﺤﺩﻴﺩ‬ ‫ﻭﺇﺩﺍﺭﺘﻬﺎ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺠﺩﻭﻝﺔ‬ ‫ﺘﺤﻀﻴﺭ‬ ،‫ﺍﻝﻼﺯﻡ‬ ‫ﺍﻝﻭﻗﺕ‬. ••••‫ﺇﺩﺍﺭﺓ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﻁﺎﻕ‬)Scope Management( ‫ﺍﻹﺠﺭﺍﺌﻴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﺘﺩﻴﺭ‬‫ﻨﻁﺎﻕ‬‫ﺘﻌﺭﻴﻑ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﺨﻁﻴﻁ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﻁﻼﻕ‬ ‫ﻤﻥ‬ ‫ﻭﺘﺘﻜﻭﻥ‬ ،‫ﻭﻤﻬﺎﻤﻪ‬ ‫ﻤﺨﺭﺠﺎﺘﻪ‬ ‫ﻭﻤﺠﺎل‬ ‫ﺘﻁﻭﻴﺭﻩ‬ ‫ﺍﻝﻤﺭﺍﺩ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬‫ﹼ‬‫ﻘ‬‫ﺍﻝﺘﺤ‬‫ﻤﻥ‬ ‫ﻕ‬،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﻁﺎﻕ‬‫ﺍﻷﻓﻕ‬ ‫ﺘﻜﻴﻴﻑ‬ ‫ﺇﺩﺍﺭﺓ‬. ••••‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﺇﺩﺍﺭﺓ‬)Communication Management( ‫ﻤﻥ‬ ‫ﻭﺘﺘﻜﻭﻥ‬ ،‫ﺍﻝﺤﻘﻴﻘﻲ‬ ‫ﺍﻝﺯﻤﻥ‬ ‫ﻓﻲ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺤﻔﻅ‬ ‫ﻭﻨﺸﺭ‬ ‫ﻭﺘﺠﻤﻴﻊ‬ ‫ﻝﺒﻨﺎﺀ‬ ‫ﺃﺴﺎﺴﻴﺔ‬ ‫ﺇﺠﺭﺍﺌﻴﺔ‬ ‫ﻭﻫﻲ‬:‫ﺘﺯﻭﻴﺩ‬ ،‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﺘﺨﻁﻴﻁ‬ ‫ﺍﻝﺤﻘﻴﻘﻲ‬ ‫ﺍﻷﺩﺍﺀ‬ ‫ﻋﻥ‬ ‫ﺘﻘﺎﺭﻴﺭ‬ ‫ﺇﻋﻁﺎﺀ‬ ،‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬،‫ﺍﻹﻨ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ ‫ﺘﻨﻔﻴﺫ‬‫ﻬﺎﺀ‬. ••••‫ﺇﺩﺍﺭﺓ‬‫ﺍﻝﻤﺸﺘﺭﻴﺎﺕ‬)Procurement Management( ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻹﺠﺭﺍﺌﻴﺔ‬‫ﺒﺘﺄﻤﻴﻥ‬‫ﻤ‬‫ﻭﺘﺘﻀ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻓﺭﻴﻕ‬ ‫ﺨﺎﺭﺝ‬ ‫ﻤﻥ‬ ‫ﻭﺍﻝﺨﺩﻤﺎﺕ‬ ‫ﺍﻝﻤﻨﺘﺠﺎﺕ‬‫ﻥ‬:‫ﺘﺨﻁﻴﻁ‬‫ﺍﻝﻤﺸﺘﺭﻴﺎﺕ‬‫ﺍﺨﺘﻴﺎﺭ‬ ،‫ﺍﻻﺴﺘﻌﻼﻡ‬ ‫ﺘﺨﻁﻴﻁ‬ ، ‫ﺴ‬ ‫ﺍﻝﺫﻴﻥ‬ ‫ﺍﻝﻤﻭﺭﺩﻴﻥ‬‫ﺍﻝﻌﻘﻭﺩ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﻁﻠﺏ‬ ‫ﻝﻬﻡ‬ ‫ﻡ‬‫ﺩ‬‫ﻴﻘ‬،‫ﺍﻝﻌﻘﻭﺩ‬ ‫ﺇﻨﻬﺎﺀ‬. ••••‫ﺍﻝﺒﺸﺭﻴﺔ‬ ‫ﺍﻝﻤﻭﺍﺭﺩ‬ ‫ﺇﺩﺍﺭﺓ‬)Human Resources Management( ‫ﹼ‬‫ﻠ‬‫ﺍﻝﻤﺘﻌ‬ ‫ﺍﻹﺠﺭﺍﺌﻴﺔ‬ ‫ﻭﻫﻲ‬‫ﻓﻲ‬ ‫ﺍﻝﻤﺸﺎﺭﻜﺔ‬ ‫ﺍﻝﺒﺸﺭﻴﺔ‬ ‫ﺍﻝﻤﻭﺍﺭﺩ‬ ‫ﻋﻠﻰ‬ ‫ﺃﻜﺜﺭ‬ ‫ﺒﻔﻌﺎﻝﻴﺔ‬ ‫ﱢﺭ‬‫ﺜ‬‫ﺘﺅ‬ ‫ﻭﻫﻲ‬ ،‫ﻭﺍﺴﺘﻤﺭﺍﺭﻩ‬ ‫ﺒﻘﺎﺀﻩ‬ ‫ﻋﻠﻰ‬ ‫ﻭﺍﻝﻤﺤﺎﻓﻅﺔ‬ ‫ﺍﻝﺘﻨﻅﻴﻡ‬ ‫ﺒﺒﻨﺎﺀ‬ ‫ﻘﺔ‬ ‫ﹼ‬‫ﻜ‬‫ﻭﺘﺘ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬‫ﻤﻥ‬ ‫ﻭﻥ‬:‫ﺍﻝﻤﻭﻅﻔﻴﻥ‬ ‫ﺘﺩﺒﻴﺭ‬ ،‫ﺍﻝﺘﻨﻅﻴﻡ‬ ‫ﺘﺨﻁﻴﻁ‬،‫ﺍﻝﻔﺭﻴﻕ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﺩﻋﻡ‬.
  9. 9. Universal Knowledge Solutions S.A.L. - 9 - ••••‫ﺍﻝﻤﺨﺎﻁﺭ‬ ‫ﺇﺩﺍﺭﺓ‬)Risk Management( ‫ﺇﺠﺭﺍﺌ‬‫ﹰ‬‫ﺔ‬‫ﺇﻀﺎﻓ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻨﻔﻴﺫ‬ ‫ﺨﻼل‬ ‫ﺤﺩﻭﺜﻬﺎ‬ ‫ﱠﻊ‬‫ﻗ‬‫ﺍﻝﻤﺘﻭ‬ ‫ﺍﻝﻤﺨﺎﻁﺭ‬ ‫ﻭﺘﻘﺩﻴﺭ‬ ‫ﺘﺤﺩﻴﺩ‬ ‫ﻴﺔ‬‫ﺍﻝﻤﺨﺎﻁﺭ‬ ‫ﻝﻬﺫﻩ‬ ‫ﺓ‬‫ﺩ‬‫ﺍﻝﻤﻀﺎ‬ ‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺘﺤﺩﻴﺩ‬ ‫ﺇﻝﻰ‬. ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻤﻌﺎﻝﺠﺔ‬ ‫ﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺃﻁﻭﺍﺭ‬ •‫ﺍﻷﻭﻝﻴﺔ‬ ‫ﻭﺍﻝﺨﻁﺔ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﻁﻼﻕ‬ o‫ﻭﻀ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﺠﺎﺡ‬ ‫ﻝﺘﺤﻘﻴﻕ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﹼﺔ‬‫ﻁ‬‫ﺨ‬ ‫ﻊ‬ o‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺃﻤﺜﻠﻴﺔ‬ ‫ﺴﻴﺎﺴﺔ‬ ‫ﺘﺤﺩﻴﺩ‬ o‫ﺠﺩﻭﻝ‬ ‫ﻭﻀﻊ‬‫ﺯ‬ ‫ﺔ‬‫ﻝﻠﻜﻠﻔﺔ‬ ‫ﹼﺔ‬‫ﻁ‬‫ﺨ‬ ،‫ﻝﻠﺠﻭﺩﺓ‬ ‫ﹼﺔ‬‫ﻁ‬‫ﺨ‬ ،‫ﻤﻨﻴﺔ‬ o‫ﻭﺍﻷﺩﻭﺍﺭ‬ ‫ﺍﻝﺼﻼﺤﻴﺎﺕ‬ ‫ﻭﺘﻭﻀﻴﺢ‬ ‫ﺍﻝﺒﺸﺭﻴﺔ‬ ‫ﻭﺍﻝﻤﻭﺍﺭﺩ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺯﺍﺕ‬‫ﻴ‬‫ﻤﻤ‬ ‫ﻋﻠﻰ‬ ‫ﺀ‬‫ﺒﻨﺎ‬ ‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺃﻤﺜﻠﻲ‬ ‫ﺘﻨﻅﻴﻡ‬ ‫ﺘﺄﺴﻴﺱ‬. •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﺩﺍﺭﺓ‬)‫ﻭﺍﻝﻀﺒﻁ‬ ‫ﺍﻝﻘﻴﺎﺩﺓ‬( o‫ﺩﻭﺭﺍﺕ‬ ‫ﺘﻨﻔﻴﺫ‬PDCA)‫ﻑ‬‫ﺭ‬‫ﺘﺼ‬ ‫ﱠﻕ‬‫ﻘ‬‫ﺘﺤ‬ ‫ﺍﻋﻤل‬ ‫ﹼﻁ‬‫ﻁ‬‫ﺨ‬Plan Do Confirm Action.( •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﻨﻬﺎﺀ‬)‫ﺍ‬ ‫ﻭﺇﻨﺸﺎﺀ‬ ‫ﺍﻝﺘﻘﻴﻴﻡ‬‫ﻝﺘﻘﺎﺭﻴﺭ‬( o‫ﺴﻴ‬ ‫ﺍﻝﻤﻨﺘﺞ‬ ‫ﻜﺎﻥ‬ ‫ﺇﺫﺍ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺩ‬‫ﺩ‬‫ﻴﺤ‬ ‫ﻭﺘﻘﻴﻴﻡ‬ ‫ﺘﺤﻠﻴل‬ ‫ﺇﺠﺭﺍﺀ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﻬﺎﻴﺔ‬ ‫ﻓﻲ‬ ‫ﺍﻝﻤﺴﺘﺨﺩﻡ‬ ‫ﺇﻝﻰ‬ ‫ﻡ‬‫ﺩ‬‫ﻘ‬ o‫ﻤ‬‫ﺘﺘﻀ‬ ‫ﺘﻘﺎﺭﻴﺭ‬ ‫ﺇﻨﺸﺎﺀ‬‫ﺍﻝﻤﺩﺭﺍﺀ‬ ‫ﺇﻝﻰ‬ ‫ﻭﺘﻘﺩﻴﻤﻬﺎ‬ ‫ﺍﻝﺘﻘﻴﻴﻡ‬ ‫ﻫﺫﺍ‬ ‫ﺘﻔﺎﺼﻴل‬ ‫ﻥ‬‫ﺍﻝﺘﻨﻔﻴﺫﻴﻴﻥ‬)Chief Executives(‫ﻤﻨﻬ‬ ‫ﻝﻼﺴﺘﻔﺎﺩﺓ‬ ‫ﻭﺘﺨﺯﻴﻨﻬﺎ‬ ،‫ﺎ‬ ‫ﺍﻝﻘﺎﺩﻤﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻓﻲ‬ ‫ﻫﺎﻡ‬ ‫ﻜﻤﺭﺠﻊ‬ o‫ﺍﻝﻤﺭﺠﻊ‬ ‫ﻫﺫﺍ‬ ‫ﻴﺘﻀﻤﻥ‬‫ﺍﻝﻤﻭﻅﻔﻴﻥ‬ ،‫ﺍﻝﺘﻁﻭﻴﺭ‬ ‫ﺒﻴﺌﺔ‬ ،‫ﺍﻝﺨﻁﻁ‬)‫ﻭﻤﻬﺎﺭﺍﺘﻬﻡ‬ ‫ﻋﺩﺩﻫﻡ‬(،‫ﺍﻝﺒﺭﻤﺠﻴﺎﺕ‬ ‫ﺤﺯﻡ‬ ‫ﻤﺜل‬ ‫ﻤﻨﺘﺠﺎﺕ‬ ،‫ﺍﻝﺘﻁﻭﻴﺭ‬ ‫ﺃﺩﻭﺍﺕ‬ ، ‫ﺍﻝﺘﻜﺎﻝﻴﻑ‬ ‫ﻭﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺍﻝﻌﻤل‬ ‫ﻁﺭﻴﻘﺔ‬ ،‫ﺍﻝﺨﺎﺭﺝ‬ ‫ﻤﻥ‬ ‫ﺒﻬﺎ‬ ‫ﺍﻻﺴﺘﻌﺎﻨﺔ‬ ‫ﺘﻡ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻤﻬﻨﺩﺴﻴﻥ‬ ‫ﻤﻬﺎﺭﺍﺕ‬. ‫ﺍﻷﻁﻭﺍﺭ‬ ‫ﻫﺫﻩ‬ ‫ﺘﻜﺘﻤل‬ ‫ﻋﻨﺩﻤﺎ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻴﻨﺘﻬﻲ‬.‫ﺘﻌﺘﺒﺭ‬‫ﻜ‬ ،‫ﻹﻨﻬﺎﺌﻪ‬ ‫ﹰ‬‫ﺍ‬‫ﺠﺩ‬ ‫ﺃﺴﺎﺴﻴﺔ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﺩﺍﺭﺓ‬‫ﻜﺒﻴ‬ ‫ﹰ‬‫ﺍ‬‫ﻋﺩﺩ‬ ‫ﱢل‬‫ﻐ‬‫ﺘﺸ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﺸﺭﻜﺎﺕ‬ ‫ﺃﻥ‬ ‫ﻤﺎ‬‫ﻤﻥ‬ ‫ﹰ‬‫ﺍ‬‫ﺭ‬ ‫ﹰ‬‫ﺍ‬‫ﻤﻌﻴﺎﺭ‬ ‫ﹼﺏ‬‫ﻠ‬‫ﺘﺘﻁ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬)Standard(‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻹﺩﺍﺭﺓ‬. ‫ﺍﻷﻭﻝﻴﺔ‬ ‫ﻭﺍﻝﺨﻁﺔ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﻁﻼﻕ‬ ‫ﹼ‬‫ﻁ‬‫ﺨ‬ ‫ﻭﻀﻊ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﻴﺭ‬ ‫ﻋﻠﻰ‬‫ﺃﻭﻝﻴﺔ‬ ‫ﺔ‬)‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺒﺩﺍﻴﺔ‬ ‫ﻗﺒل‬(‫ﻤ‬‫ﺘﺘﻀ‬ ‫ﻭﺍﻝﺘﻲ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻓﻲ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﻝﻠﻌﻨﺎﺼﺭ‬‫ﻥ‬: o‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺃﻫﺩﺍﻑ‬ ‫ﺘﻭﻀﻴﺢ‬ o‫ﻤﻨﻅﻤﺔ‬ ‫ﺘﺸﻜﻴل‬ o‫ﻭﻀﻊ‬‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﺘﺘﻌﻠﻕ‬ ‫ﻤﻔﺎﻫﻴﻡ‬ o‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﻘل‬ ‫ﻤﻔﺎﻫﻴﻡ‬
  10. 10. Universal Knowledge Solutions S.A.L. - 10 - ‫ﹼ‬‫ﻁ‬‫ﺨ‬ ‫ﺴﺘﻭﻀﻊ‬ ‫ﺃﻨﻪ‬ ‫ﺒﺎﻋﺘﺒﺎﺭ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻹﻨﺠﺎﺯ‬ ‫ﺃﺴﺎﺴﻲ‬ ‫ﺃﻤﺭ‬ ‫ﻫﻭ‬ ‫ﺍﻷﻫﺩﺍﻑ‬ ‫ﻫﺫﻩ‬ ‫ﻝﺘﺤﻘﻴﻕ‬ ‫ﺴﻴﺎﺴﺔ‬ ‫ﺘﺤﺩﻴﺩ‬ ‫ﺜﻡ‬ ‫ﻭﻤﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺃﻫﺩﺍﻑ‬ ‫ﺘﺤﺩﻴﺩ‬ ‫ﻥ‬‫ﺇ‬‫ﻴ‬‫ﺃﻭﻝ‬ ‫ﺔ‬‫ﺔ‬ )‫ﻋﺭﻴﻀﺔ‬ ‫ﻜﺨﻁﻭﻁ‬(‫ﺍﻝﺴﻴﺎﺴﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻋﻠﻰ‬ ‫ﹰ‬‫ﺍ‬‫ﺍﻋﺘﻤﺎﺩ‬.‫ﻤ‬‫ﺘﺘﻀ‬‫ﹼ‬‫ﻁ‬‫ﺍﻝﺨ‬ ‫ﻫﺫﻩ‬ ‫ﻥ‬‫ﺍﻝﻨ‬ ‫ﺠﻭﺩﺓ‬ ‫ﻭﻤﺴﺘﻭﻯ‬ ‫ﺍﻝﺯﻤﻨﻴﺔ‬ ‫ﺍﻝﺠﺩﻭﻝﺔ‬ ‫ﺔ‬‫ﻭﺍﻝﺘﻜﺎﻝﻴﻑ‬ ‫ﺘﺎﺌﺞ‬.‫ﺘﺸﻜﻴل‬ ‫ﻓﺈﻥ‬ ‫ﻜﺫﻝﻙ‬ ‫ﺭ‬‫ﺃﻤ‬ ‫ﻫﻭ‬ ‫ﺍﻝﻤﻁﻠﻭﺒﺔ‬ ‫ﻝﻠﻤﻬﺎﺭﺍﺕ‬ ‫ﹰ‬‫ﺎ‬‫ﺘﺒﻌ‬ ‫ﻤﻨﻅﻤﺔ‬‫ﻴﻜﻭﻥ‬ ‫ﺃﻥ‬ ‫ﻭﻴﺠﺏ‬ ،‫ﺍﻝﻤﻨﻅﻤﺔ‬ ‫ﻫﺫﻩ‬ ‫ﻀﻤﻥ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻝﻨﻘل‬ ‫ﻨﻅﺎﻡ‬ ‫ﺇﻗﺎﻤﺔ‬ ‫ﻀﺭﻭﺭﺓ‬ ‫ﺇﻝﻰ‬ ‫ﺒﺎﻹﻀﺎﻓﺔ‬ ،‫ﺠﻭﻫﺭﻱ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻀﻤﻥ‬ ‫ﺍﻝﺘﻭﺍﺼل‬ ‫ل‬‫ﻬ‬‫ﻴﺴ‬ ‫ﺍﺴﺘﺨﺩﺍﻤﻪ‬ ‫ﺃﻥ‬ ‫ﺒﺎﻋﺘﺒﺎﺭ‬ ‫ﺍﻝﻨﻅﺎﻡ‬ ‫ﻫﺫﺍ‬ ‫ﻤﻊ‬ ‫ﻤﺘﺂﻝﻔﻴﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺃﻋﻀﺎﺀ‬. ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻫﺩﻑ‬ ‫ﺘﻭﻀﻴﺢ‬ ‫ﺃﻭﻝﻴﺔ‬ ‫ﺨﻁﺔ‬ ‫ﻝﻭﻀﻊ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻫﺩﻑ‬ ‫ﺘﻭﻀﻴﺢ‬ o‫ﻤﺴﺢ‬ ‫ﺒﻌﻤﻠﻴﺎﺕ‬ ‫ﺍﻝﻘﻴﺎﻡ‬ ‫ﻴﺠﺏ‬)Survey(‫ﺍﻷﻫﺩﺍﻑ‬ ‫ﺘﻭﻀﻴﺢ‬ ‫ﻭﻴﺠﺏ‬ ،‫ﻤﺘﻁﻠﺒﺎﺘﻬﻡ‬ ‫ﻓﻬﻡ‬ ‫ﺒﻬﺩﻑ‬ ‫ﺍﻝﻤﺴﺘﺨﺩﻤﻴﻥ‬ ‫ﻋﻥ‬)،‫ﺍﻝﻜﻠﻔﺔ‬ ،‫ﺍﻝﻨﻅﺎﻡ‬ ‫ﺠﻭﺩﺓ‬ ‫ﺍﻝﺘﺴﻠﻴﻡ‬ ‫ﻤﻭﻋﺩ‬(‫ﺍﻝﻤﻤﻜﻨﺔ‬ ‫ﺍﻝﻤﺨﺎﻁﺭ‬ ‫ﺘﻘﻠﻴل‬ ‫ﺃﻭ‬ ‫ﱡﺏ‬‫ﻨ‬‫ﺘﺠ‬ ‫ﻜﻴﻔﻴﺔ‬ ‫ﻤﻨﺎﻗﺸﺔ‬ ‫ﺍﻝﻀﺭﻭﺭﻱ‬ ‫ﻭﻤﻥ‬ ،‫ﺒﻴﻨﻬﺎ‬ ‫ﺍﻷﻭﻝﻭﻴﺔ‬ ‫ﻭﺘﺤﺩﻴﺩ‬. o‫ﻤﺘ‬ ‫ﺃﻥ‬ ‫ﻨﻨﺴﻰ‬ ‫ﹼ‬‫ﻻ‬‫ﺃ‬ ‫ﻴﺠﺏ‬‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻌﺩﻴﺩ‬ ‫ﻫﻨﺎﻙ‬ ‫ﻴﻜﻭﻥ‬ ‫ﻓﻘﺩ‬ ،‫ﻤﺘﻨﺎﻏﻤﺔ‬ ‫ﹰ‬‫ﺎ‬‫ﺩﺍﺌﻤ‬ ‫ﻝﻴﺴﺕ‬ ‫ﺍﻝﻤﺴﺘﺨﺩﻤﻴﻥ‬ ‫ﹼﺒﺎﺕ‬‫ﻠ‬‫ﻁ‬: ‫ﺍﻝﻤﻴﺯﺍﻨﻴﺔ‬ ‫ﺘﺨﺹ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻘﺭﺍﺭﺍﺕ‬ ‫ﹼﺎﻉ‬‫ﻨ‬‫ﺼ‬ ‫ﺘﻨﻔﻴﺫﻴﻭ‬ ‫ﻤﻭﻅﻔﻭﻥ‬‫ﻥ‬ ‫ﺍﻝﻤﻨﻅﻤﺔ‬ ‫ﻓﻲ‬ ‫ﺃﻋﻀﺎﺀ‬ ‫ﻤﺴﺎﻫﻤﻭﻥ‬ ‫ﻨﻬﺎﺌﻴﻭﻥ‬ ‫ﻤﺴﺘﺨﺩﻤﻭﻥ‬ ‫ﺩﻭﻥ‬‫ﺭ‬‫ﻤﻭ‬ ‫ﻭﺒﺎﻝﺠﺩﻭﻝﺔ‬ ‫ﺒﺎﻝﻤﻴﺯﺍﻨﻴﺔ‬ ‫ﻤﻘﻴﺩﻭﻥ‬ ‫ﺃﻨﻨﺎ‬ ‫ﺒﺎﻋﺘﺒﺎﺭ‬ ‫ﻫﺅﻻﺀ‬ ‫ﺠﻤﻴﻊ‬ ‫ﺇﺭﻀﺎﺀ‬ ‫ﺍﻝﻤﺴﺘﺤﻴل‬ ‫ﻤﻥ‬‫ﺍﻝﻘﺭﺍﺭﺍﺕ‬ ‫ﹼﺎﻉ‬‫ﻨ‬‫ﺼ‬ ‫ﻌﺘﺒﺭ‬‫ﻴ‬ ‫ﹰ‬‫ﺓ‬‫ﻋﺎﺩ‬ ‫ﻭﻝﻜﻥ‬ ،‫ﺍﻝﺯﻤﻨﻴﺔ‬"‫ﺍﻷﻜﺜﺭ‬ ‫ﺍﻝﺯﺒﺎﺌﻥ‬ ‫ﺃﻫﻤﻴﺔ‬"‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻓﻲ‬ ‫ﺍﻝﻌﻠﻴﺎ‬ ‫ﺍﻷﻭﻝﻭﻴﺔ‬ ‫ﺭﺃﻴﻬﻡ‬ ‫ﻭﻴﻌﻁﻰ‬. •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﻨﺠﺎﺡ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﻤﺴﺎﻋﺩﻭﻥ‬ ‫ﺍﻝﻌﻨﺎﺼﺭ‬ o‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻓﻲ‬ ‫ﺍﻝﻘﺭﺍﺭ‬ ‫ﹼﺎﻉ‬‫ﻨ‬‫ﺼ‬ o‫ﺍﻝﻤﻴﺯﺍﻨﻴﺔ‬ ‫ﻝﺘﻨﻔﻴﺫ‬ ‫ﺼﻼﺤﻴﺎﺕ‬ ‫ﻝﺩﻴﻬﻡ‬ ‫ﺍﻝﺫﻴﻥ‬ ‫ﺍﻝﻘﺭﺍﺭ‬ ‫ﹼﺎﻉ‬‫ﻨ‬‫ﺼ‬ o‫ﱢﻨﻬ‬‫ﻜ‬‫ﺘﻤ‬ ‫ﻭﺴﻠﻁﺔ‬ ‫ﺒﻤﻨﺼﺏ‬ ‫ﻴﺘﻤﺘﻌﻭﻥ‬ ‫ﺍﻝﺫﻴﻥ‬ ‫ﺍﻷﺸﺨﺎﺹ‬‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬ ‫ﺁﺭﺍﺀ‬ ‫ﺘﻨﺴﻴﻕ‬ ‫ﻤﻥ‬ ‫ﻡ‬ ‫ﻤﻨﻅﻤﺔ‬ ‫ﺘﺸﻜﻴل‬)‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﱠﺕ‬‫ﻗ‬‫ﻤﺅ‬ ‫ﻓﺭﻴﻕ‬( ‫ﺍﻝﺫﻴﻥ‬ ‫ﺍﻝﻤﻭﻅﻔﻴﻥ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻀﺭﻭﺭﻱ‬ ‫ﺍﻝﻌﺩﺩ‬ ‫ﺍﻝﻔﺭﻴﻕ‬ ‫ﻫﺫﺍ‬ ‫ﻴﺸﻤل‬ ‫ﺃﻥ‬ ‫ﺍﻝﻀﺭﻭﺭﻱ‬ ‫ﻤﻥ‬ ‫ﻭﺒﺎﻝﺘﺎﻝﻲ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻫﺫﺍ‬ ‫ﻹﻨﺠﺎﺯ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻓﺭﻴﻕ‬ ‫ﺘﺸﻜﻴل‬ ‫ﻴﺠﺭﻱ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻹﻨﺠﺎﺯ‬ ‫ﺍﻝﻤﻁﻠﻭﺒﺔ‬ ‫ﺒﺎﻝﻤﻬﺎﺭﺍﺕ‬ ‫ﻴﺘﻤﺘﻌﻭﻥ‬.‫ﺍﻝﻤﺸﺭ‬ ‫ﻓﺭﻴﻕ‬ ‫ﱠل‬‫ﻜ‬‫ﻴﺘﺸ‬ ،‫ﹰ‬‫ﺎ‬‫ﻋﻤﻭﻤ‬‫ﺍﻝﻨﻅﺎﻡ‬ ‫ﺭ‬‫ﻭ‬‫ﻤﻁ‬ ‫ﻤﻥ‬ ‫ﻭﻉ‬)System Developer(‫ﺍﻝﻤﺴﺘﺨﺩﻡ‬ ‫ﺃﻭ‬ ‫ﻤﺴﺅﻭﻝﻴﻥ‬ ‫ﻤﻭﻅﻔﻴﻥ‬ ‫ﺒﺈﺸﺭﺍﻑ‬ ‫ﻭﺫﻝﻙ‬: •‫ﺍﻝﻨﻅﺎﻡ‬ ‫ﺭ‬‫ﻭ‬‫ﻤﻁ‬
  11. 11. Universal Knowledge Solutions S.A.L. - 11 - o‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﻗﺴﻡ‬:‫ﺃﻋﻤﺎل‬ ‫ﻤﺩﻴﺭ‬ ‫ﻤﻥ‬ ‫ﻴﺘﻜﻭﻥ‬)Business Manager(‫ﻜﺒﻴﺭ‬ ‫ﺇﺩﺍﺭﻱ‬ ‫ﻤﻭﻅﻑ‬ ‫ﻤﺜل‬ ‫ﻋﻠﻴﺎ‬ ‫ﻭﺇﺩﺍﺭﺓ‬. o‫ﺍﻝﺘﻁﻭﻴﺭ‬ ‫ﻗﺴﻡ‬:‫ﺍﻝﻘﺴﻡ‬ ‫ﻤﻥ‬ ‫ﻝﺘﻌﻠﻴﻤﺎﺕ‬ ‫ﹰ‬‫ﺎ‬‫ﺘﺒﻌ‬ ‫ﻋﻤﻠﻪ‬ ‫ﺍﻝﻨﻅﺎﻡ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﻋﻥ‬ ‫ﺍﻝﻤﺴﺅﻭل‬ ‫ﺍﻝﺸﺨﺹ‬ ‫ﻴﺘﺎﺒﻊ‬‫ﺍﻹﺩﺍﺭﻱ‬. •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻓﺭﻴﻕ‬ ‫ﻤﺠﻤﻭﻋﺎﺕ‬ o‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻭﺠﻴﻪ‬ ‫ﻤﺠﻤﻭﻋﺔ‬)Project Navigation(‫ﺍﻝﺘﻁﻭﻴﺭ‬ ‫ﻗﺴﻡ‬ ‫ﺒﺘﻭﺠﻴﻪ‬ ‫ﺘﻘﻭﻡ‬ ‫ﺍﻝﺘﻲ‬ o‫ﻭﺍﻝﺘﻁﺒﻴﻘﺎﺕ‬ ‫ﺍﻷﻋﻤﺎل‬ ‫ﻤﺠﻤﻭﻋﺔ‬)Business and Applications(‫ﺍﻷﻨﻅﻤﺔ‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﻤﻊ‬ ‫ﺒﺎﻝﺘﻌﺎﻭﻥ‬ ‫ﺍﻝﻨﻅﺎﻡ‬ ‫ﺒﺘﻁﻭﻴﺭ‬ ‫ﺘﻘﻭﻡ‬ ‫ﺍﻝﺘﻲ‬ ‫ﻭﺍﻝﺘﻘﻨﻴﺎﺕ‬ o‫ﻭﺍﻝﺘﻘﻨﻴﺎﺕ‬ ‫ﺍﻷﻨﻅﻤﺔ‬ ‫ﻤﺠﻤﻭﻋﺔ‬)System and Technology(‫ﺍﻷﻋﻤﺎل‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﻤﻊ‬ ‫ﺒﺎﻝﺘﻌﺎﻭﻥ‬ ‫ﺍﻝﻨﻅﺎﻡ‬ ‫ﺒﺘﻁﻭﻴﺭ‬ ‫ﺘﻘﻭﻡ‬ ‫ﺍﻝﺘﻲ‬ ‫ﻭﺍﻝﺘﻁﺒﻴﻘﺎﺕ‬. ••••‫ﺍﻝﻨﻅﺎﻡ‬ ‫ﻤﺴﺘﺨﺩﻡ‬ o‫ﹼﻠﻲ‬‫ﻐ‬‫ﻤﺸ‬ ،‫ﺍﻷﻋﻤﺎل‬ ‫ﻓﻲ‬ ‫ﻜﺒﻴﺭﺓ‬ ‫ﻤﻌﺭﻓﺔ‬ ‫ﺫﻭﻱ‬ ‫ﺃﺸﺨﺎﺹ‬ ،‫ﺍﻝﻤﻭﺍﺼﻔﺎﺕ‬ ‫ﺍﺨﺘﻴﺎﺭ‬ ‫ﻴﻤﻜﻨﻬﻡ‬ ‫ﻗﺭﺍﺭ‬ ‫ﹼﺎﻉ‬‫ﻨ‬‫ﺼ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﻨﻅﺎﻡ‬ ‫ﻤﺴﺘﺨﺩﻡ‬ ‫ﻓﺭﻴﻕ‬ ‫ﻴﺤﺘﻭﻱ‬ ‫ﺫﻝﻙ‬ ‫ﻭﻏﻴﺭ‬ ‫ﻝﻠﻨﻅﺎﻡ‬ ‫ﺍﻝﻨﻬﺎﺌﻴﻴﻥ‬ ‫ﺍﻝﻤﺴﺘﺨﺩﻤﻴﻥ‬ ،‫ﺃﻨﻅﻤﺔ‬. ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬‫ﺍﻝﻤﺴﺘﺨﺩﻡ‬ ‫ﻓﺭﻴﻕ‬ ‫ﺘﻨﻅﻴﻡ‬ ‫ﻴﺤﺘﻭﻱ‬ ‫ﺃﻥ‬ ‫ﻴﺠﺏ‬ ‫ﻭﺒﺎﻝﺘﺎﻝﻲ‬ ،‫ﺍﻝﻨﻅﺎﻡ‬ ‫ﻝﺘﻁﻭﻴﺭ‬ ‫ﺃﺴﺎﺴﻴﺔ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻫﻲ‬ ‫ﺍﻷﺸﺨﺎﺹ‬ ‫ﻫﺅﻻﺀ‬ ‫ﻤﻥ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫ﻨﺤﺼل‬ ‫ﺍﻷﺸﺨﺎﺹ‬ ‫ﻫﺅﻻﺀ‬ ‫ﻤﺜل‬ ‫ﻋﻠﻰ‬. ‫ﺍﻝﺘﻁﻭﻴﺭ‬ ‫ﻓﺭﻴﻕ‬ ‫ﻤﺠﻤﻭﻋﺎﺕ‬ ‫ﺒﻴﻥ‬ ‫ﺍﻝﻌﻼﻗﺔ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻭﺠﻴﻪ‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﺃﻋﻀﺎﺀ‬ ‫ﻴﻘﻭﻡ‬)‫ﺍﻝﻤﺩﺭﺍﺀ‬(‫ﺍﻝﻤﺠﻤﻭﻋﺎﺕ‬ ‫ﻷﻋﻀﺎﺀ‬ ‫ﺍﻝﻤﻨﺎﺴﺒﺔ‬ ‫ﻭﺍﻝﺘﻌﻠﻴﻤﺎﺕ‬ ‫ﺍﻷﻭﺍﻤﺭ‬ ‫ﺒﺈﻋﻁﺎﺀ‬‫ﺍﻷﺨﺭﻯ‬)‫ﺍﻷﻋﻤﺎل‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﻭﺍﻝﺘﻘﻨﻴﺎﺕ‬ ‫ﺍﻷﻨﻅﻤﺔ‬ ‫ﻭﻤﺠﻤﻭﻋﺔ‬ ‫ﻭﺍﻝﺘﻁﺒﻴﻘﺎﺕ‬(‫ﺍﻝﻤﺠ‬ ‫ﻫﺎﺘﻴﻥ‬ ‫ﺃﻋﻀﺎﺀ‬ ‫ﻋﻠﻰ‬ ‫ﻴﺠﺏ‬ ‫ﻭﺒﺎﻝﻤﻘﺎﺒل‬ ،‫ﺍﻝﻤﻨﺎﺴﺒﺔ‬ ‫ﺍﻝﺘﻘﺎﺭﻴﺭ‬ ‫ﺇﻋﻁﺎﺀ‬ ‫ﻤﻭﻋﺘﻴﻥ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻡ‬‫ﺩ‬‫ﺘﻘ‬ ‫ﻋﻥ‬ ‫ﻴﻭﺍﺠﻬ‬ ‫ﺍﻝﺘﻲ‬ ‫ﻭﺍﻝﻤﺸﺎﻜل‬‫ﻭﻨ‬‫ﻬﺎ‬‫ﺇﻝﻰ‬‫ﺍﻝﻤﺩﺭﺍﺀ‬‫ﺍﻝﻤﻨﺎﺴﺒﺔ‬ ‫ﺍﻝﻨﺼﺎﺌﺢ‬ ‫ﺇﻋﻁﺎﺀ‬ ‫ﺜﻡ‬ ‫ﻭﻤﻥ‬ ‫ﺍﻝﻤﻨﺎﺴﺒﺔ‬ ‫ﺍﻝﻘﺭﺍﺭﺍﺕ‬ ‫ﺒﺎﺘﺨﺎﺫ‬ ‫ﺍﻝﻤﺩﺭﺍﺀ‬ ‫ﻝﻴﻘﻭﻡ‬ ،. ‫ﺭﻏﻡ‬‫ﻡ‬‫ﺘﻬ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺘﺒﺎﺩل‬ ‫ﻋﻠﻴﻬﻡ‬ ‫ﺃﻥ‬ ‫ﺇﻻ‬ ،‫ﻤﺨﺘﻠﻔﺘﻴﻥ‬ ‫ﻤﺠﻤﻭﻋﺘﻴﻥ‬ ‫ﻫﻤﺎ‬ ‫ﻭﺍﻝﺘﻘﻨﻴﺎﺕ‬ ‫ﺍﻷﻨﻅﻤﺔ‬ ‫ﻭﻤﺠﻤﻭﻋﺔ‬ ‫ﻭﺍﻝﺘﻁﺒﻴﻘﺎﺕ‬ ‫ﺍﻷﻋﻤﺎل‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﺃﻥ‬ ‫ﺍﻝﻁﺭﻓﻴﻥ‬.‫ﹼ‬‫ﻠ‬‫ﺘﺘﻁ‬ ‫ﺒﺘﻁﻭﻴﺭﻫﺎ‬ ‫ﺘﻘﻭﻡ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﺒﺭﻤﺠﻴﺎﺕ‬ ‫ﺃﻥ‬ ‫ﻭﺍﻝﺘﻁﺒﻴﻘﺎﺕ‬ ‫ﺍﻷﻋﻤﺎل‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﻭﺠﺩﺕ‬ ‫ﺇﺫﺍ‬ ،‫ﺍﻝﻤﺜﺎل‬ ‫ﺴﺒﻴل‬ ‫ﻋﻠﻰ‬‫ﻫﻭ‬ ‫ﻤﻤﺎ‬ ‫ﺃﻜﺜﺭ‬ ‫ﺇﻤﻜﺎﻨﺎﺕ‬ ‫ﺏ‬ ‫ﻫﺫﻩ‬ ‫ﻤﺜل‬ ‫ﻓﺈﻥ‬ ،‫ﹼﻊ‬‫ﻗ‬‫ﻤﺘﻭ‬‫ﻡ‬‫ﺘﻬ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺔ‬‫ﻜﻴﻔﻴﺔ‬ ‫ﻋﻠﻰ‬ ‫ﱢﺭ‬‫ﺜ‬‫ﺘﺅ‬ ‫ﻗﺩ‬ ‫ﻷﻨﻬﺎ‬ ‫ﻭﺍﻝﺘﻘﻨﻴﺎﺕ‬ ‫ﺍﻷﻨﻅﻤﺔ‬ ‫ﻤﺠﻤﻭﻋﺔ‬‫ﻭﻜﺫﻝﻙ‬ ،‫ﺍﻝﻤﻁﻠﻭﺒﺔ‬ ‫ﺍﻷﺠﻬﺯﺓ‬ ‫ﺍﺨﺘﻴﺎﺭ‬‫ﻋﻠﻰ‬ ‫ﺘﺅﺜﺭ‬ ‫ﻗﺩ‬ ‫ﻤﻭﺍﺼﻔﺎﺕ‬ ‫ﺭ‬‫ﻴ‬‫ﻴﻐ‬ ‫ﺃﻭ‬ ‫ﹰ‬‫ﻼ‬‫ﻤﺜ‬ ‫ﺍﻷﺠﻬﺯﺓ‬ ‫ﻤﻭﺍﺼﻔﺎﺕ‬ ‫ﺭ‬‫ﻴ‬‫ﻴﻐ‬ ‫ﻓﻘﺩ‬ ،‫ﺍﻷﻓﻀل‬ ‫ﺍﻝﺤل‬ ‫ﺒﺎﺨﺘﻴﺎﺭ‬ ‫ﻝﻴﻘﻭﻡ‬ ‫ﺍﻝﻤﺩﻴﺭ‬ ‫ﺇﻝﻰ‬ ‫ﺒﺫﻝﻙ‬ ‫ﺘﻘﺭﻴﺭ‬ ‫ﻜﺘﺎﺒﺔ‬ ‫ﻤﻥ‬ ‫ﺒﺩ‬ ‫ﻻ‬ ‫ﻝﺫﻝﻙ‬ ‫ﺍﻝﻤﻴﺯﺍﻨﻴﺔ‬ ‫ﺍﻝﺒﺭﻨﺎﻤﺞ‬. ‫ﺍﻝﻤ‬ ‫ﻋﻠﻰ‬‫ﻤﺴﺒﻘ‬ ‫ﻭﻴﻨﺸﺭﻫﺎ‬ ‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﻗﻭﺍﻋﺩ‬ ‫ﻴﺅﺴﺱ‬ ‫ﺃﻥ‬ ‫ﺩﻴﺭ‬‫ﹰ‬‫ﺎ‬‫ﻓ‬ ‫ﺍﻝﻤﺸﺎﻜل‬ ‫ﺍﺴﺘﻜﺸﺎﻑ‬ ‫ﺃﻥ‬ ‫ﺒﺎﻋﺘﺒﺎﺭ‬ ‫ﻤﻌﻬﺎ‬ ‫ﻤﺘﺂﻝﻔﻴﻥ‬ ‫ﺍﻷﻋﻀﺎﺀ‬ ‫ﻴﻜﻭﻥ‬ ‫ﺒﺤﻴﺙ‬ ‫ﺍﻝﻔﺭﻴﻕ‬ ‫ﻀﻤﻥ‬‫ﻲ‬ ‫ﺍﻝﺤﻠﻭ‬ ‫ﻭﻀﻊ‬ ‫ﻭﻤﺤﺎﻭﻝﺔ‬ ‫ﻤﺒﻜﺭﺓ‬ ‫ﻤﺭﺤﻠﺔ‬‫ل‬‫ﺭ‬‫ﺃﻤ‬ ‫ﻫﻭ‬ ‫ﻝﻬﺎ‬‫ﻡ‬‫ﻫﺎ‬‫ﹰ‬‫ﺍ‬‫ﺠﺩ‬. ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻹﺩﺍﺭﺓ‬ ‫ﻤﻔﺎﻫﻴﻡ‬ ‫ﻝﻜﻲ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﺠﺯ‬‫ﻴ‬‫ﺴﻠﻴﻡ‬ ‫ﺒﺸﻜل‬‫ﻭﻴﺠﺭﻱ‬‫ﻓﻲ‬ ‫ﺍﻝﻤﻨﺎﺴﺒﺔ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺘﺒﺎﺩل‬‫ﺍﻝﻘﺭﺍﺭﺍﺕ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻌﺩﻴﺩ‬ ‫ﺍﺘﺨﺎﺫ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﺭﺍﺀ‬ ‫ﻋﻠﻰ‬ ‫ﻴﺠﺏ‬ ،‫ﺍﻝﻤﻼﺌﻡ‬ ‫ﺍﻝﻭﻗﺕ‬ ‫ﺍﻝﺘﺎﻝﻴﺔ‬ ‫ﺒﺎﻝﻌﻨﺎﺼﺭ‬ ‫ﻴﺘﻌﻠﻕ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺍﻝﻬﺎﻤﺔ‬: ••••‫ﺍﻝﺘﺸﻐﻴل‬ ‫ﻗﻭﺍﻋﺩ‬
  12. 12. Universal Knowledge Solutions S.A.L. - 12 - ‫ﺭ‬‫ﺃﻤ‬ ‫ﻫﻭ‬ ‫ﺍﻝﻌﻤﻠﻴﺎﺘﻴﺔ‬ ‫ﺍﻝﻘﻭﺍﻋﺩ‬ ‫ﺘﺤﺩﻴﺩ‬‫ﻱ‬‫ﻀﺭﻭﺭ‬‫ﹰ‬‫ﺎ‬‫ﺴﻠﻴﻤ‬ ‫ﹰ‬‫ﺍ‬‫ﺇﻨﺠﺎﺯ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻹﻨﺠﺎﺯ‬.‫ﺘﺸﺎﺭﻙ‬ ‫ﻜﻁﺭﻕ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻝﺘﺤﻘﻴﻕ‬ ‫ﻗﻭﺍﻋﺩ‬ ‫ﺘﻭﻀﻊ‬ ‫ﺃﻥ‬ ‫ﻴﺠﺏ‬ ‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬‫ﻭﻏﻴﺭﻫﺎ‬ ‫ﺘﺤﺼل‬ ‫ﻗﺩ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻤﺸﺎﻜل‬ ّ‫ل‬‫ﺤ‬ ‫ﻭﺇﺠﺭﺍﺀﺍﺕ‬.‫ﺍﻝﺘﺄﻜﺩ‬ ‫ﺍﻝﻤﻬﻡ‬ ‫ﻤﻥ‬‫ﻝ‬ ‫ﺍﻝﺠﻤﻴﻊ‬ ‫ﻓﻬﻡ‬ ‫ﻤﻥ‬‫ﺒﺎﻹﻀﺎﻓﺔ‬ ،‫ﺍﻝﻘﻭﺍﻋﺩ‬ ‫ﻬﺫﻩ‬ ‫ﻤﺜل‬ ‫ﺍﻷﺩﻭﺍﺕ‬ ‫ﺒﻌﺽ‬ ‫ﺍﺴﺘﺨﺩﺍﻡ‬ ‫ﺃﻥ‬ ‫ﺇﻝﻰ‬Groupware‫ﻓﻌﺎﻝﻴﺔ‬ ‫ﺃﻜﺜﺭ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺘﺒﺎﺩل‬ ‫ﻴﺠﻌل‬ ‫ﺃﻥ‬ ‫ﻴﻤﻜﻥ‬. ••••‫ﺍﻝﻤﺴﺅﻭﻝﻴﻥ‬ ‫ﺍﻝﻤﻭﻅﻔﻴﻥ‬ ‫ﺼﻼﺤﻴﺎﺕ‬ ‫ﺘﻭﻀﻴﺢ‬ ‫ﺒﺤﻴﺙ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻓﻲ‬ ‫ﻋﻀﻭ‬ ‫ﻜل‬ ‫ﻭﺼﻼﺤﻴﺎﺕ‬ ‫ﺃﺩﻭﺍﺭ‬ ‫ﺘﻭﻀﻴﺢ‬‫ﻤﻥ‬ ‫ﺍﻝﺤﺎﻝﻴﺔ‬ ‫ﺍﻝﻌﻤﻠﻴﺎﺕ‬ ‫ﺍﻝﻤﺠﻤﻭﻋﺔ‬ ‫ﺭﺌﻴﺱ‬ ‫ﻴﺘﺎﺒﻊ‬ ‫ﻤﻌﻴﻨﺔ‬ ‫ﻤﺸﻜﻠﺔ‬ ‫ﺘﺤﺼل‬ ‫ﻋﻨﺩﻤﺎ‬ ‫ﺼﻼﺤﻴﺎﺘﻪ‬ ‫ﺤﺩﻭﺩ‬ ‫ﻀﻤﻥ‬ ‫ﺍﻝﻤﻨﺎﺴﺒﺔ‬ ‫ﺍﻝﻘﺭﺍﺭﺍﺕ‬ ‫ﺍﺘﺨﺎﺫ‬ ‫ﺨﻼل‬،‫ﻤﺩﻴﺭﻩ‬ ‫ﺇﻝﻰ‬ ‫ﺒﺎﻝﻨﺘﺎﺌﺞ‬ ‫ﹰ‬‫ﺍ‬‫ﺘﻘﺭﻴﺭ‬ ‫ﻴﺭﻓﻊ‬ ‫ﺜﻡ‬ ‫ﻭﻤﻥ‬.‫ﺨﺎﺭﺝ‬ ‫ﺍﻝﻤﺸﻜﻠﺔ‬ ‫ﻜﺎﻨﺕ‬ ‫ﺤﺎل‬ ‫ﻓﻲ‬ ‫ﻤﻌﻪ‬ ‫ﺍﺠﺘﻤﺎﻉ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﺫﻝﻙ‬ ‫ﻴﻜﻭﻥ‬ ‫ﻭﻗﺩ‬ ‫ﺒﺨﺼﻭﺼﻬﺎ‬ ‫ﺍﻝﻤﺩﻴﺭ‬ ‫ﻗﺭﺍﺭ‬ ‫ﻴﻁﻠﺏ‬ ‫ﺃﻥ‬ ‫ﻋﻠﻴﻪ‬ ،‫ﺼﻼﺤﻴﺎﺘﻪ‬.‫ﺇﻥ‬‫ﺩﻭﺭ‬ ‫ﻋﻠﻰ‬ ‫ﹰ‬‫ﺍ‬‫ﺍﻋﺘﻤﺎﺩ‬ ‫ﺍﻝﺼﻼﺤﻴﺎﺕ‬ ‫ﺘﻭﻀﻴﺢ‬ ‫ﺭ‬‫ﺃﻤ‬ ‫ﻫﻭ‬ ‫ﻋﻀﻭ‬ ‫ﻜل‬‫ﻌ‬‫ﻓ‬ٌ‫ل‬‫ﺎ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻋﻤل‬ ‫ل‬‫ﻬ‬‫ﻭﻴﺴ‬ ‫ﺴﻠﻴﻡ‬ ‫ﺒﺸﻜل‬ ‫ﻴﻌﻤﻠﻭﻥ‬ ‫ﺍﻷﻋﻀﺎﺀ‬ ‫ﻴﺠﻌل‬ ‫ﻷﻨﻪ‬ ‫ﹰ‬‫ﺍ‬‫ﺠﺩ‬. ••••‫ﻜﻴﻔﻴﺔ‬‫ﺍﻹﻨﺠﺎﺯ‬ ‫ﻤﺩﺭﺍﺀ‬ ‫ﻴﺤﺼل‬/‫ﺃﻭ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻹﻨﺠﺎﺯ‬ ‫ﻫﺎﻤﺔ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﺎﺕ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺃﻋﻀﺎﺀ‬/‫ﻝﻠﻤﺴﺘﺨﺩﻤﻴ‬ ‫ﻹﻋﻁﺎﺌﻬﺎ‬ ‫ﻭ‬‫ﻥ‬.‫ﺍﻝﻘﻴﺎﻡ‬ ‫ﻴﺠﺏ‬ ‫ﻤﺨﺘﻠﻔﺔ‬ ‫ﺒﺄﻨﻭﺍﻉ‬‫ﺍﻝﻤﺠﻤﻭﻋﺔ‬ ‫ﻝﻤﺩﺭﺍﺀ‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﻀﻤﻥ‬ ‫ﻜﺎﻻﺠﺘﻤﺎﻉ‬ ‫ﺍﻻﺠﺘﻤﺎﻋﺎﺕ‬ ‫ﻤﻥ‬‫ﻭ‬/‫ﺃﻭ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺤﺠﻡ‬ ‫ﺤﺴﺏ‬ ‫ﻭﺫﻝﻙ‬ ،‫ﺍﻝﻤﺴﺘﺨﺩﻤﻴﻥ‬.‫ﻋﻠﻰ‬ ‫ﻭﻤ‬ ‫ﻭﻤﺤﺘﻭﻯ‬ ‫ﻨﻭﻉ‬ ‫ﺘﺤﺩﻴﺩ‬ ‫ﺍﻝﻤﺩﺭﺍﺀ‬‫ﺸﺎﺭﻜﻲ‬‫ﺍﺠﺘﻤﺎﻉ‬ ‫ﻜل‬ ‫ﻭﺒﺭﻨﺎﻤﺞ‬. ••••‫ﺘﻔﺎﺼﻴ‬ ‫ﺘﻭﻀﻴﺢ‬‫ل‬‫ﺍﻝﺘﻘﺎﺭﻴﺭ‬ ‫ﺩ‬‫ﺘﻘ‬ ‫ﺤﻭل‬ ‫ﹶﺏ‬‫ﺘ‬‫ﹸﻜ‬‫ﺘ‬ ‫ﺍﻝﺘﻲ‬ ‫ﻝﻠﺘﻘﺎﺭﻴﺭ‬ ‫ﺼﻴﻐﺔ‬ ‫ﺘﺤﺩﻴﺩ‬ ‫ﺍﻝﻤﻬﻡ‬ ‫ﻤﻥ‬‫ﻭﺍﻝﻤﺸﺎﻜل‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻡ‬،‫ﺘﺤﺼل‬ ‫ﺍﻝﺘﻲ‬‫ﺒﺎﻹﻀﺎﻓﺔ‬،‫ﺍﻝﺘﻘﺎﺭﻴﺭ‬ ‫ﻫﺫﻩ‬ ‫ﺘﻔﺎﺼﻴل‬ ‫ﺘﺤﺩﻴﺩ‬ ‫ﺇﻝﻰ‬ ‫ﺭ‬‫ﺃﻤ‬ ‫ﻭﻫﺫﺍ‬‫ﻱ‬‫ﻀﺭﻭﺭ‬‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﺍﻝﻌﻨﺎﺼﺭ‬ ‫ﺠﻤﻴﻊ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﺘﻘﺭﻴﺭ‬ ‫ﺍﺤﺘﻭﺍﺀ‬ ‫ﻝﻀﻤﺎﻥ‬ ‫ﹰ‬‫ﺍ‬‫ﺠﺩ‬. ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻭﻗﻴﺎﺩﺓ‬ ‫ﻀﺒﻁ‬ ‫ﹲ‬‫ﺔ‬‫ﻀﺭﻭﺭﻴ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﺩﺍﺭﺓ‬‫ﺍﻝـ‬ ‫ﺩﻭﺭﺓ‬ ‫ﻤﻔﻬﻭﻡ‬ ‫ﻋﻠﻰ‬ ‫ﹰ‬‫ﺍ‬‫ﺍﻋﺘﻤﺎﺩ‬ ‫ﻭﺘﻨﺠﺢ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻫﺫﺍ‬ ‫ﻭﻗﻴﺎﺩﺓ‬ ‫ﻝﻀﺒﻁ‬ ‫ﹰ‬‫ﺍ‬‫ﺠﺩ‬PDCA: ••••‫ﹼﻁ‬‫ﻁ‬‫ﺨ‬)Plan( o‫ﺍﻝﻤﺸ‬ ‫ﻝﺘﺨﻁﻴﻁ‬ ‫ﺍﻷﻭﻝﻰ‬ ‫ﺍﻝﺨﻁﻭﺓ‬‫ﺭﻭﻉ‬‫ﺍﻷﻫﺩﺍﻑ‬ ‫ﺘﻭﻀﻴﺢ‬ ‫ﻫﻲ‬ o‫ﺍﻷﻫﺩﺍﻑ‬ ‫ﺩ‬‫ﺩ‬‫ﹸﺤ‬‫ﺘ‬ ‫ﺤﺎﻝﻤﺎ‬‫ﻴﺠﺭﻱ‬‫ﹼ‬‫ﻁ‬‫ﺨ‬ ‫ﻭﻀﻊ‬‫ﺍﻷﻫﺩﺍﻑ‬ ‫ﻫﺫﻩ‬ ‫ﻋﻠﻰ‬ ‫ﺀ‬‫ﺒﻨﺎ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻝﺘﺤﻘﻴﻕ‬ ‫ﺔ‬ o‫ﹼ‬‫ﻁ‬‫ﺍﻝﺨ‬ ‫ﻫﺫﻩ‬ ‫ﺘﻭﻀﺢ‬‫ﺔ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻀﻤﻥ‬ ‫ﺍﻝﻌﻤل‬ ‫ﻓﻌﺎﻝﻴﺎﺕ‬ ‫ﻭﺘﺴﻠﺴل‬ ‫ﹼﺒﻊ‬‫ﺘ‬‫ﺴﺘ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﺴﻴﺎﺴﺔ‬. ••••‫ﺍﻋﻤل‬)Do( o‫ﺤﺴﺏ‬ ‫ﺍﻝﻤﻬﺎﻡ‬ ‫ﺯ‬‫ﺠ‬‫ﺘﻨ‬ ‫ﺒﺤﻴﺙ‬ ‫ﺍﻝﻔﻌﻠﻲ‬ ‫ﺒﺎﻝﻌﻤل‬ ‫ﻭﺍﻝﺒﺩﺀ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﻁﻼﻕ‬‫ﺤ‬ ‫ﻭﻝﻴﺱ‬ ‫ﺍﻝﻤﻭﻀﻭﻋﺔ‬ ‫ﹼﺔ‬‫ﻁ‬‫ﺍﻝﺨ‬‫ﺍﻷﻫﻭﺍﺀ‬ ‫ﺴﺏ‬. ••••‫ﱠﻕ‬‫ﻘ‬‫ﺘﺤ‬)Check( o‫ﹼ‬‫ﻁ‬‫ﺍﻝﺨ‬ ‫ﺒﻴﻥ‬ ‫ﺍﻝﻤﻘﺎﺭﻨﺔ‬‫ﺇﻝﻴﻬﺎ‬ ‫ﺍﻝﻭﺼﻭل‬ ‫ﺘﻡ‬ ‫ﺍﻝﺘﻲ‬ ‫ﻭﺍﻝﻨﺘﺎﺌﺞ‬ ‫ﺍﻝﻤﻭﻀﻭﻋﺔ‬ ‫ﺔ‬. ••••‫ﻑ‬‫ﺭ‬‫ﺘﺼ‬)Action( o‫ﺒﺤﻴﺙ‬ ‫ﱡﻕ‬‫ﻘ‬‫ﺍﻝﺘﺤ‬ ‫ﻤﺭﺤﻠﺔ‬ ‫ﻓﻲ‬ ‫ﺘﺤﺩﻴﺩﻫﺎ‬ ‫ﺘﻡ‬ ‫ﺍﻝﺘﻲ‬ ‫ﻝﻠﻤﺸﺎﻜل‬ ‫ﺤﻠﻭل‬ ‫ﺇﻴﺠﺎﺩ‬‫ﻴﺠﺭﻱ‬‫ﺍﻝﻤﺸﺎﻜل‬ ‫ﻫﺫﻩ‬ ‫ﺃﺴﺒﺎﺏ‬ ‫ﺘﺤﺩﻴﺩ‬‫ﻝﻤﻨﻊ‬ ‫ﻤﻨﻬﺎ‬ ‫ﻭﺍﻝﺘﺨﻠﺹ‬ ‫ﹰ‬‫ﺔ‬‫ﺜﺎﻨﻴ‬ ‫ﻭﻗﻭﻋﻬﺎ‬. ‫ﺍﻝﻤﺸﺭ‬ ‫ﺨﻼل‬ ‫ﺍﻝﺩﻭﺭﺓ‬ ‫ﻫﺫﻩ‬ ‫ﺭ‬‫ﺭ‬‫ﹸﻜ‬‫ﺘ‬‫ﺍﻝﻘﺎﺩﻤﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻓﻲ‬ ‫ﻤﻨﻬﺎ‬ ‫ﺍﻻﺴﺘﻔﺎﺩﺓ‬ ‫ﻴﻤﻜﻥ‬ ‫ﺒﺤﻴﺙ‬ ‫ﺍﻝﻌﻤل‬ ‫ﻁﺭﻴﻘﺔ‬ ‫ﻭﺘﺤﺴﻴﻥ‬ ‫ﺍﻝﻤﺸﺎﻜل‬ ‫ﻝﺤل‬ ‫ﺍﺴﺘﺨﺩﺍﻤﻬﺎ‬ ‫ﻭﻴﻤﻜﻥ‬ ‫ﻭﻉ‬.
  13. 13. Universal Knowledge Solutions S.A.L. - 13 - ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﺘﻤﺎﻡ‬)‫ﺍﻝﺘﻘﺎﺭﻴﺭ‬ ‫ﻭﺇﻨﺸﺎﺀ‬ ‫ﺍﻝﺘﻘﻴﻴﻡ‬( ‫ﺍﻻﺨﺘﺒﺎﺭ‬ ‫ﻨﺘﺎﺌﺞ‬ ‫ﻋﻠﻰ‬ ‫ﹰ‬‫ﺍ‬‫ﺍﻋﺘﻤﺎﺩ‬ ‫ﻭﺫﻝﻙ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﺘﻤﺎﻡ‬ ‫ﺇﻤﻜﺎﻨﻴﺔ‬ ‫ﻤﻥ‬ ‫ﺍﻝﺘﺄﻜﺩ‬ ‫ﻴﺠﺏ‬)‫ﺍﻷ‬ ‫ﺘﺼﺤﻴﺢ‬ ‫ﻨﺘﺎﺌﺞ‬ ،‫ﺍﻷﺨﻁﺎﺀ‬ ‫ﻋﺩﺩ‬ ،‫ﺍﻻﺨﺘﺒﺎﺭ‬ ‫ﺤﺎﻻﺕ‬ ‫ﻋﺩﺩ‬‫ﺨﻁﺎﺀ‬(، ‫ﺫﻝﻙ‬ ‫ﻋﻠﻰ‬ ‫ﺀ‬‫ﻭﺒﻨﺎ‬‫ﻴﺠﺭﻱ‬‫ﺜﻡ‬ ‫ﻭﻤﻥ‬ ‫ﺍﻝﻤﺴﺘﺨﺩﻤﻴﻥ‬ ‫ﺇﻝﻰ‬ ‫ﻭﻜﺫﻝﻙ‬ ‫ﺍﻝﺘﻁﻭﻴﺭ‬ ‫ﻗﺴﻡ‬ ‫ﻓﻲ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺭﺌﻴﺱ‬ ‫ﺇﻝﻰ‬ ‫ﺒﺎﻝﻨﺘﺎﺌﺞ‬ ‫ﺘﻘﺭﻴﺭ‬ ‫ﺭﻓﻊ‬‫ﻴﺠﺭﻱ‬‫ﻝﺘﺸﻐﻴل‬ ‫ﺍﻝﺘﺤﻀﻴﺭ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬. ‫ﺍﻝﻨﻬﺎﺌﻴﺔ‬ ‫ﺍﻝﻤﻨﺘﺠﺎﺕ‬ ‫ﺘﺴﻠﻴﻡ‬ ‫ﻴﺠﺏ‬)‫ﻭ‬ ‫ﺍﻝﺒﺭﻤﺠﻴﺎﺕ‬ ،‫ﺍﻷﺠﻬﺯﺓ‬ ‫ﻤﺜل‬/‫ﺍﻝﻭﺜﺎﺌﻕ‬ ‫ﺃﻭ‬(‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺤﺴﺏ‬ ‫ﺍﻝﺘﺴﻠﻴﻡ‬ ‫ﻭﻗﺕ‬ ‫ﻴﺨﺘﻠﻑ‬ ‫ﻭﻝﻜﻥ‬ ‫ﺍﻝﻤﺴﺘﺨﺩﻤﻴﻥ‬ ‫ﺇﻝﻰ‬.‫ﺤ‬ ‫ﻓﻲ‬‫ﺎل‬ ‫ﺍﻝﺘﺸﻐﻴل‬ ‫ﺒﺩﺀ‬ ‫ﺒﻌﺩ‬ ‫ﻤﺸﺎﻜل‬ ‫ﺃﻴﺔ‬ ‫ﺤﺩﻭﺙ‬)‫ﻤﻌﻴﻨﺔ‬ ‫ﺍﺨﺘﺒﺎﺭ‬ ‫ﻋﻤﻠﻴﺔ‬ ‫ﺃﻭ‬(‫ﻝﻬﺎ‬ ‫ﺍﻝﻤﻀﺎﺩﺓ‬ ‫ﻭﺒﺎﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻝﻤﺸﺎﻜل‬ ‫ﻫﺫﻩ‬ ‫ﺒﺤﺎﻻﺕ‬ ‫ﺘﻘﺭﻴﺭ‬ ‫ﻭﻀﻊ‬ ‫ﻴﺠﺏ‬. ‫ﹲ‬‫ﺓ‬‫ﻤﻔﻴﺩ‬ ‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﺨﺎﺼﺔ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺴﺘﻜﻭﻥ‬‫ﺍﻝﻤﺴﺘﻘﺒل‬ ‫ﻓﻲ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﺃﺠل‬ ‫ﻤﻥ‬ ‫ﹰ‬‫ﺍ‬‫ﺠﺩ‬.‫ﻫﺫﻩ‬ ‫ﻤﺭﺍﺠﻌﺔ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﺘﻤﺎﻡ‬ ‫ﺒﻌﺩ‬ ،‫ﺍﻝﻀﺭﻭﺭﻱ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬)‫ﻜﺎﻨﺕ‬ ‫ﺴﻭﺍﺀ‬‫ﻭﻏﻴﺭﻫﺎ‬ ‫ﺍﻷﺨﻁﺎﺀ‬ ‫ﻋﺩﺩ‬ ،‫ﺍﻻﺨﺘﺒﺎﺭ‬ ‫ﻋﻨﺎﺼﺭ‬ ‫ﻋﺩﺩ‬ ،‫ﺍﻝﺯﻤﻨﻲ‬ ‫ﺍﻝﺠﺩﻭل‬ ،‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﺘﻘﺩﻴﺭ‬ ‫ﻤﺜل‬ ،‫ﻻ‬ ‫ﺃﻡ‬ ‫ﺼﺤﻴﺤﺔ‬ ‫ﺍﻷﻭﻝﻴﺔ‬ ‫ﺍﻝﻘﻴﻡ‬(، ‫ﺘﻁﻭﻴﺭﻩ‬ ‫ﻭﻁﺭﻴﻘﺔ‬ ‫ﺃﻋﻀﺎﺀﻩ‬ ‫ﻭﻤﻬﺎﺭﺍﺕ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻨﻅﻴﻡ‬ ‫ﻁﺭﻴﻘﺔ‬ ‫ﻤﺭﺍﺠﻌﺔ‬ ‫ﻭﻜﺫﻝﻙ‬.‫ﱢﺭ‬‫ﺜ‬‫ﺘﺅ‬ ‫ﺃﻥ‬ ‫ﻴﺠﺏ‬‫ﻫﺫﻩ‬‫ﺍﻝﻼﺤﻘﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻓﻲ‬ ‫ﺍﻝﻨﺘﺎﺌﺞ‬. ‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻭﻥ‬ ‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻭﻥ‬)Project Stakeholders( ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺒﻨﺸﺎﻁﺎﺕ‬ ‫ﻴﺘﺄﺜﺭﻭﻥ‬ ‫ﺃﻭ‬ ‫ﻴﻬﺘﻤﻭﻥ‬ ‫ﺃﺸﺨﺎﺹ‬ ‫ﻫﻡ‬.‫ﻴﺘﻀﻤﻥ‬ ‫ﻭﻫﺫﺍ‬: o‫ﺍﻹﺩﺍﺭﺓ‬ o‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺭﺍﻋﻲ‬ o‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻓﺭﻴﻕ‬ o‫ﺍﻝﺩﻋﻡ‬ ‫ﻜﺎﺩﺭ‬ o‫ﺍﻝﺯﺒﺎﺌﻥ‬ o‫ﺍﻝﻤﺴﺘﺨﺩﻤﻭﻥ‬ o‫ﺍﻝﻤﻭﺭﺩﻭﻥ‬ o‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺨﺼﻭﻡ‬ •‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬ ‫ﺃﻫﻤﻴﺔ‬ ‫ﺇﺩﺭﺍﻙ‬ ‫ﺍﻝﻌﻼ‬ ‫ﻭﺇﺩﺍﺭﺓ‬ ‫ﻭﻓﻬﻡ‬ ‫ﻝﺘﺤﺩﻴﺩ‬ ‫ﺍﻝﻜﺎﻓﻲ‬ ‫ﺍﻝﻭﻗﺕ‬ ‫ﺘﺄﺨﺫ‬ ‫ﺃﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻋﻠﻰ‬‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬ ‫ﺠﻤﻴﻊ‬ ‫ﻤﻊ‬ ‫ﻗﺎﺕ‬. ‫ﺍﻝﻤﻨﺘﺞ‬ ‫ﺤﻴﺎﺓ‬ ‫ﻭﺩﻭﺭﺓ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺤﻴﺎﺓ‬ ‫ﺩﻭﺭﺓ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺤﻴﺎﺓ‬ ‫ﺩﻭﺭﺓ‬)Project Life Cycle( ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺃﻁﻭﺍﺭ‬ ‫ﻤﻥ‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﻫﻲ‬)Project Phases(‫ﻭﻝﻜﻨﻬﺎ‬ ،‫ﺁﺨﺭ‬ ‫ﺇﻝﻰ‬ ‫ﻤﺸﺭﻭﻉ‬ ‫ﻤﻥ‬ ‫ﺘﺨﺘﻠﻑ‬ ‫ﻗﺩ‬ ‫ﻭﺍﻝﺘﻲ‬ ،–‫ﻋﺎﻡ‬ ‫ﺒﺸﻜل‬-‫ﺘﺘﻀﻤﻥ‬: ‫ﺍﻹﻁﻼﻕ‬)Initiating(،‫ﺍﻝﺘﺨﻁﻴﻁ‬)Planning(،‫ﺍﻝﺘﻨﻔﻴﺫ‬)Execution(،‫ﺍﻹﻨﻬﺎﺀ‬)Closure(.
  14. 14. Universal Knowledge Solutions S.A.L. - 14 - ‫ﺍﻝﻤﻨﺘﺞ‬ ‫ﺤﻴﺎﺓ‬ ‫ﺩﻭﺭﺓ‬ ‫ﺍﻷﻨﻅﻤﺔ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﺤﻴﺎﺓ‬ ‫ﺩﻭﺭﺓ‬ ‫ﺘﻌﺘﺒﺭ‬ ،‫ﹰ‬‫ﺎ‬‫ﺃﻴﻀ‬ ‫ﺤﻴﺎﺓ‬ ‫ﺩﻭﺭﺓ‬ ‫ﻝﻠﻤﻨﺘﺠﺎﺕ‬)Systems Development Life Cycle(‫ﺍﻷﻁﻭﺍﺭ‬ ‫ﻝﺘﻭﺼﻴﻑ‬ ‫ﻋﻤل‬ ‫ﺇﻁﺎﺭ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺃﻨﻅﻤﺔ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﻓﻲ‬ ‫ﺍﻝﻤﺘﻀﻤﻨﺔ‬)Information Systems(. ‫ﺤﻴﺎﺓ‬ ‫ﻭﺩﻭﺭﺓ‬ ‫ﺍﻝﻤﻨﺘﺞ‬ ‫ﺤﻴﺎﺓ‬ ‫ﺩﻭﺭﺓ‬‫ﻓﻘﻁ‬ ‫ﺒﺎﻝﺯﻤﻥ‬ ‫ﺒﻴﻨﻬﻤﺎ‬ ‫ﺘﻘﺎﻁﻊ‬ ‫ﻴﺤﺼل‬ ‫ﻗﺩ‬ ‫ﻭﻝﻜﻥ‬ ،‫ﹰ‬‫ﺎ‬‫ﺘﻤﺎﻤ‬ ‫ﻭﻤﺴﺘﻘﻠﻴﻥ‬ ‫ﻤﻨﻔﺼﻠﻴﻥ‬ ‫ﺸﻴﺌﻴﻥ‬ ‫ﻫﻤﺎ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬. ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ ‫ﺒﻨﻴﺔ‬ ‫ﺍﻝﺘﺎﻝﻴﺔ‬ ‫ﺍﻝﺒﻨﻴﺔ‬ ‫ﻝﻪ‬ ‫ﺇﺠﺭﺍﺀ‬ ‫ﻜل‬: •‫ﺍﻝﺩﺨل‬)Input( ‫ﺴﺘﺨﺩﻡ‬‫ﻴ‬ ‫ﺃﻥ‬ ‫ﻴﺠﺏ‬ ‫ﻤﺎ‬ ‫ﻜل‬)‫ﹰ‬‫ﺍ‬‫ﺠﺎﻫﺯ‬ ‫ﻴﻜﻭﻥ‬ ‫ﺃﻥ‬ ‫ﻭﺒﺎﻝﺘﺎﻝﻲ‬(‫ﺍﻹﺠﺭﺍﺀ‬ ‫ﻝﺘﻨﻔﻴﺫ‬ •‫ﻭﺍﻝﺘﻘﻨﻴﺎﺕ‬ ‫ﺍﻷﺩﻭﺍﺕ‬)Tools and Techniques( ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻨﻔﻴﺫ‬ ‫ﻋﻠﻰ‬ ‫ﻓﺭﻴﻘﻪ‬ ‫ﻭﺃﻋﻀﺎﺀ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﻴﺭ‬ ‫ﻭﺍﻝﺘﻘﻨﻴﺎﺕ‬ ‫ﺍﻷﺩﻭﺍﺕ‬ ‫ﻫﺫﻩ‬ ‫ﺘﺴﺎﻋﺩ‬ •‫ﺍﻝﺨﺭﺝ‬)Output( ‫ﺍﻹﺠﺭﺍﺀ‬ ‫ﻋﻥ‬ ‫ﻴﻨﺘﺞ‬ ‫ﻤﺎ‬ ‫ﻜل‬.
  15. 15. Universal Knowledge Solutions S.A.L. - 15 - ‫ﺍﻝﺜﺎﻝﺙ‬ ‫ﺍﻝﻘﺴﻡ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺒﺈﺩﺍﺭﺓ‬ ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻝﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﺍﻝﻤﻔﺘﺎﺤﻴﺔ‬ ‫ﺍﻝﻜﻠﻤﺎﺕ‬: ‫ﺍﻝ‬ ‫ﺘﻜﺎﻤل‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺨﺎﻁﺭ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻭﻗﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺠﻭﺩﺓ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻜﻠﻔﺔ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ ،‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﺒﺸﺭﻴﺔ‬ ‫ﺍﻝﻤﻭﺍﺭﺩ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺸﺘﺭﻴﺎﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻀﻤﻥ‬ ‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﺇﺩﺍﺭﺓ‬. ‫ﻤﻠﺨﺹ‬: ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻝﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﻓﻲ‬ ‫ﺃﺴﺎﺴﻴﺔ‬ ‫ﻤﻔﺎﻫﻴﻡ‬ ‫ﺍﻝﻔﺼل‬ ‫ﻫﺫﺍ‬ ‫ﻴﻨﺎﻗﺵ‬‫ﻤﻨﻬﺎ‬ ‫ﻝﻜل‬ ‫ﺍﻝﺘﺎﺒﻌﺔ‬ ‫ﺍﻹﺩﺍﺭﻴﺔ‬ ‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺒﺈﺩﺍﺭﺓ‬. ‫ﺘﻌﻠﻴﻤﻴﺔ‬ ‫ﺃﻫﺩﺍﻑ‬: •‫ﻝﺫﻝﻙ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻝﺘﻜﺎﻤل‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻔﻬﻭﻡ‬ ‫ﺸﺭﺡ‬ •‫ﻝﺫﻝﻙ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻝﻨﻁﺎﻕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻔﻬﻭﻡ‬ ‫ﺸﺭﺡ‬ •‫ﺸﺭﺡ‬‫ﻝﺫﻝﻙ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻔﻬﻭﻡ‬ •‫ﺸﺭﺡ‬‫ﻝﺫﻝ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻝﻭﻗﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻔﻬﻭﻡ‬‫ﻙ‬ •‫ﺸﺭﺡ‬‫ﻝﺫﻝﻙ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻔﻬﻭﻡ‬ •‫ﺸﺭﺡ‬‫ﻝﺫﻝﻙ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻝﺒﺸﺭﻴﺔ‬ ‫ﺍﻝﻤﻭﺍﺭﺩ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻔﻬﻭﻡ‬ •‫ﺸﺭﺡ‬‫ﻝﺫﻝﻙ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻔﻬﻭﻡ‬ •‫ﺸﺭﺡ‬‫ﻝﺫﻝﻙ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻝﻤﺨﺎﻁﺭ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻔﻬﻭﻡ‬ •‫ﺸﺭﺡ‬‫ﻝﺫﻝﻙ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﻭﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺍﻝﻤﺸﺘﺭﻴﺎﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﻔﻬﻭﻡ‬ •‫ﺇﻅﻬﺎﺭ‬‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺒﺈﺠﺭﺍﺀﺍﺕ‬ ‫ﻝﻠﻘﻴﺎﻡ‬ ‫ﺍﻝﺴﻠﻴﻡ‬ ‫ﺍﻝﻤﺴﺎﺭ‬
  16. 16. Universal Knowledge Solutions S.A.L. - 16 - ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻜﺎﻤل‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻜﺎﻤل‬ ‫ﺇﺩﺍﺭﺓ‬(Project Integration Management) ‫ﻝﻡ‬ ‫ﺍﻝﺘﻜﺎﻤل‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺃﻥ‬ ‫ﺇﻻ‬ ،‫ﺍﻷﻋﻤﺎل‬ ‫ﻋﺎﻝﻡ‬ ‫ﻓﻲ‬ ‫ﺸﺎﺌﻌﺔ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ ‫ﺘﺸﺒﻪ‬ ‫ﺍﻝﻤﺨﺎﻁﺭﺓ‬ ‫ﻭﺇﺩﺍﺭﺓ‬ ‫ﺍﻝﻭﻗﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﺜل‬ ‫ﺍﻝﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﺒﻌﺽ‬ ‫ﺃﻥ‬ ‫ﻤﻥ‬ ‫ﺒﺎﻝﺭﻏﻡ‬ ‫ﺍﻝﻌﺎﺩﻴﺔ‬ ‫ﺍﻷﻋﻤﺎل‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ ‫ﻓﻲ‬ ‫ﺒﺎﻷﺼل‬ ‫ﺘﻭﺠﺩ‬.‫ﺩﻴﻨﺎﻤﻴﻜﻴﺔ‬ ‫ﻋﻤل‬ ‫ﺒﻁﺒﻴﻌﺔ‬ ‫ﺘﺘﻤﻴﺯ‬ ‫ﺍﻝﺘﻲ‬ ‫ﻝﻠﻤﺸﺎﺭﻴﻊ‬ ‫ﻋﻤل‬ ‫ﺇﻁﺎﺭ‬ ‫ﺇﻨﺸﺎﺀ‬ ‫ﺇﻝﻰ‬ ‫ﺍﻝﺤﺎﺠﺔ‬ ‫ﻨﺘﻴﺠﺔ‬ ‫ﻅﻬﺭﺕ‬ ‫ﻭﺇﻨﻤﺎ‬. ‫ﺍﻝﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﺠﻤﻴﻊ‬ ‫ﺘﻨﺴﻴﻕ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﻴﺭ‬ ‫ﻋﻠﻰ‬ ‫ﻴﺠﺏ‬ ‫ﺤﻴﺙ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻝﺘﻜﺎﻤل‬ ‫ﺠﻴﺩﺓ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻭﺠﻭﺩ‬ ‫ﻫﻭ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻝﻨﺠﺎﺡ‬ ‫ﺍﻷﺴﺎﺴﻲ‬ ‫ﺍﻝﻤﻔﺘﺎﺡ‬ ‫ﺨﻼل‬ ‫ﻤﻥ‬ ‫ﺍﻷﺨﺭﻯ‬‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺤﻴﺎﺓ‬ ‫ﺩﻭﺭﺓ‬.‫ﻭﻴﺭﻜﺯﻭﻥ‬ ،‫ﻜﻜل‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﻊ‬ ‫ﺒﺸﻤﻭﻝﻴﺔ‬ ‫ﺍﻝﺘﻌﺎﻤل‬ ‫ﻓﻲ‬ ‫ﻤﺸﺎﻜل‬ ‫ﺍﻝﺠﺩﺩ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻤﺩﺭﺍﺀ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻌﺩﻴﺩ‬ ‫ﻴﻭﺍﺠﻪ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﻥ‬ ‫ﺃﺠﺯﺍﺀ‬ ‫ﻭﻋﻠﻰ‬ ‫ﺩﻗﻴﻘﺔ‬ ‫ﺘﻔﺎﺼﻴل‬ ‫ﻋﻠﻰ‬.‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻜﺎﻤل‬ ‫ﺒﻴﻥ‬ ‫ﹰ‬‫ﺎ‬‫ﻓﺭﻗ‬ ‫ﻫﻨﺎﻙ‬ ‫ﺃﻥ‬ ‫ﺇﻝﻰ‬ ‫ﺍﻻﻨﺘﺒﺎﻩ‬ ‫ﻴﺠﺏ‬ ،‫ﺃﺨﺭﻯ‬ ‫ﺠﻬﺔ‬ ‫ﻤﻥ‬)Project Integration(‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﻭﺘﻜﺎﻤل‬)Software Integration.( ‫ﺇﺩﺍﺭﺓ‬ ‫ﺘﺘﻀﻤﻥ‬‫ﺍﻝ‬‫ﺘﻜﺎﻤل‬‫ﻤﺠﻤﻭﻋﺔ‬‫ﻝﻠﺘﻜﺎﻤل‬ ‫ﻗﺎﺒﻠﺔ‬ ‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﻭﻫﺫﻩ‬ ،‫ﺍﻝﻤﺨﺘﻠﻔﺔ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻋﻨﺎﺼﺭ‬ ‫ﺘﻜﺎﻤل‬ ‫ﺘﻀﻤﻥ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺒ‬‫ﺎﻷﺴﺎﺱ‬.‫ﺇ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ ‫ﺠﻤﻴﻊ‬ ،‫ﹰ‬‫ﺎ‬‫ﻋﻤﻭﻤ‬‫ﻤﻌﻴﻥ‬ ‫ﺩ‬‫ﺤ‬ ‫ﺇﻝﻰ‬ ‫ﻝﻠﺘﻜﺎﻤل‬ ‫ﻗﺎﺒﻠﺔ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ ‫ﻫﻲ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺩﺍﺭﺓ‬. •‫ﺍﻝﺘﻜﺎﻤل‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﻝﻰ‬ ‫ﻨﺤﺘﺎﺝ‬ ‫ﻝﻤﺎﺫﺍ‬‫؟‬ o‫ﻤ‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﺘﺤﻭﻱ‬‫ﻭﺘ‬ ‫ﺘﻨﺎﺴﻕ‬ ‫ﻝﻀﻤﺎﻥ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﻥ‬‫ﺍﻝﻤﺘﻨﺎﻓﺴﺔ‬ ‫ﻭﺍﻝﺒﺩﺍﺌل‬ ‫ﺍﻷﻫﺩﺍﻑ‬ ‫ﻜﺎﻤل‬ o‫ﱢ‬‫ﻜ‬‫ﺭ‬‫ﻴ‬ ‫ﺍﻝﺫﻱ‬ ‫ﺍﻝﻭﺤﻴﺩ‬ ‫ﺍﻝﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎل‬ ‫ﻫﻲ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺨﻁﺔ‬ ‫ﻭﺘﻨﻔﻴﺫ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﻋﻠﻰ‬ ‫ﺯ‬ o‫ﺍﻹﺠﺭﺍ‬ ‫ﻤﻊ‬ ‫ﺇﺠﺭﺍﺀﺍﺘﻬﺎ‬ ‫ﺘﺘﻜﺎﻤل‬‫ﺃﺨﺭﻯ‬ ‫ﻤﻌﺭﻓﺔ‬ ‫ﻤﺠﺎﻻﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻷﺨﺭﻯ‬ ‫ﺀﺍﺕ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻜﺎﻤل‬ ‫ﺇﺩﺍﺭﺓ‬ •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻋﻘﺩ‬ ‫ﺘﻁﻭﻴﺭ‬)Develop Project Charter( ‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺼﻭﺭﻱ‬ ‫ﺘﻌﺭﻴﻑ‬ ‫ﺸﻜل‬ ‫ﻋﻠﻰ‬ ‫ﻭﺜﻴﻘﺔ‬ ‫ﻝﻭﻀﻊ‬ ‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬ ‫ﻤﻊ‬ ‫ﺍﻝﻌﻤل‬)Formal Definition of Project(. •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻝﻨﻁﺎﻕ‬ ‫ﺘﻤﻬﻴﺩﻱ‬ ‫ﺒﻴﺎﻥ‬ ‫ﺘﻁﻭﻴﺭ‬)Develop Preliminary Project Scope Statement( ‫ﺍﻝ‬ ‫ﻭﺨﺩﻤﺎﺕ‬ ‫ﻤﻨﺘﺠﺎﺕ‬ ‫ﺴﻴﺴﺘﺨﺩﻤﻭﺍ‬ ‫ﺍﻝﺫﻴﻥ‬ ‫ﻤﻊ‬ ‫ﹰ‬‫ﺎ‬‫ﺨﺼﻭﺼ‬ ،‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬ ‫ﻤﻊ‬ ‫ﺍﻝﻌﻤل‬‫ﻝﻨﻁﺎﻕ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺩﺍﺕ‬‫ﺩ‬‫ﺍﻝﻤﺤ‬ ‫ﻝﺘﻌﺭﻴﻑ‬ ،‫ﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻨﻁﺎﻕ‬ ‫ﻝﻬﺫﺍ‬ ‫ﺘﻤﻬﻴﺩﻱ‬ ‫ﺒﻴﺎﻥ‬ ‫ﻭﻭﻀﻊ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬. •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﹼﺔ‬‫ﻁ‬‫ﺨ‬ ‫ﺘﻁﻭﻴﺭ‬)Develop Project Management Plan( ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺨﻁﺔ‬ ‫ﻰ‬‫ﻤ‬‫ﹸﺴ‬‫ﺘ‬ ،‫ﻭﺼﺤﻴﺤﺔ‬ ‫ﻤﺘﻨﺎﻏﻤﺔ‬ ‫ﻭﺜﻴﻘﺔ‬ ‫ﻝﺒﻨﺎﺀ‬ ‫ﺍﻝﺘﺨﻁﻴﻁ‬ ‫ﺠﻬﻭﺩ‬ ‫ﺠﻤﻴﻊ‬ ‫ﺘﻨﺴﻴﻕ‬. •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻨﻔﻴﺫ‬ ‫ﻭﺇﺩﺍﺭﺓ‬ ‫ﺘﻭﺠﻴﻪ‬)Direct and Manage Project Execution( ‫ﺘﻨﻔﻴﺫ‬‫ﺇ‬ ‫ﺨﻁﺔ‬‫ﺨﻼ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺩﺍﺭﺓ‬‫ﻓﻴﻬﺎ‬ ‫ﺍﻝﻤﺘﻀﻤﻨﺔ‬ ‫ﺍﻝﻨﺸﺎﻁﺎﺕ‬ ‫ﺇﺘﻤﺎﻡ‬ ‫ل‬. •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻋﻤل‬ ‫ﻭﻀﺒﻁ‬ ‫ﻤﺭﺍﻗﺒﺔ‬)Monitor and Control Project Work( ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻋﻤل‬ ‫ﻤﺭﺍﻗﺒﺔ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻫﺫﺍ‬ ‫ﻏﺎﻴﺔ‬ ‫ﺇﻝﻰ‬ ‫ﻨﺼل‬ ‫ﺒﺤﻴﺙ‬. •‫ﻝﻠﺘﻐﻴﻴﺭ‬ ‫ﺍﻝﻤﺘﻜﺎﻤل‬ ‫ﺍﻝﻀﺒﻁ‬)Integrated Change Control( ‫ﺍﻝﺘﻐ‬ ‫ﺘﻨﺴﻴﻕ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺨﺭﺠﺎﺕ‬ ‫ﻋﻠﻰ‬ ‫ﺘﺅﺜﺭ‬ ‫ﻗﺩ‬ ‫ﺍﻝﺘﻲ‬ ‫ﻴﻴﺭﺍﺕ‬‫ﺍﻝﻤﻨﺎﺴﺏ‬ ‫ﺒﺎﻷﺴﻠﻭﺏ‬ ‫ﻭﻤﻌﺎﻝﺠﺘﻬﺎ‬. •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﻨﻬﺎﺀ‬)Close Project( ‫ﹰ‬‫ﻼ‬‫ﻜﺎﻤ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻹﻨﻬﺎﺀ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﺸﺎﻁﺎﺕ‬ ‫ﺠﻤﻴﻊ‬ ‫ﺇﺘﻤﺎﻡ‬.
  17. 17. Universal Knowledge Solutions S.A.L. - 17 - ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﻁﺎﻕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻝ‬ ‫ﻭﺍﻝﺘﺼﻭﺭ‬ ‫ﺍﻝﻔﻬﻡ‬ ‫ﻨﻔﺱ‬ ‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬ ‫ﻭﻝﺩﻯ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﺭﺍﺀ‬ ‫ﻝﺩﻯ‬ ‫ﻴﻜﻭﻥ‬ ‫ﺃﻥ‬ ‫ﻴﺠﺏ‬‫ﺨﻼ‬ ‫ﺇﻨﺘﺎﺠﻪ‬ ‫ﺴﻴﺠﺭﻱ‬ ‫ﻤﺎ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ل‬. •‫ﻨﻁﺎﻕ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬)Project Scope( ‫ﺒﻪ‬ ‫ﺍﻝﻘﻴﺎﻡ‬ ‫ﻴﺠﺏ‬ ‫ﻤﺎ‬ ‫ﺩ‬‫ﺩ‬‫ﻴﺤ‬ ‫ﻓﻬﻭ‬ ،‫ﻝﺫﻝﻙ‬ ‫ﺍﻝﻤﺴﺘﺨﺩﻤﺔ‬ ‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﻜل‬ ‫ﻭﺇﻝﻰ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺨﺭﺠﺎﺕ‬ ‫ﺒﺒﻨﺎﺀ‬ ‫ﻴﺘﻌﻠﻕ‬ ‫ﻤﺎ‬ ‫ﻜل‬ ‫ﺇﻝﻰ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﻁﺎﻕ‬ ‫ﻴﺸﻴﺭ‬ ‫ﺒﻪ‬ ‫ﺍﻝﻘﻴﺎﻡ‬ ‫ﻴﺠﺏ‬ ‫ﻻ‬ ‫ﻭﻤﺎ‬. •‫ﻝﻠﺘﺴﻠﻴﻡ‬ ‫ﺠﺎﻫﺯﺓ‬ ‫ﻤﺨﺭﺠﺎﺕ‬)Deliverables( ‫ﺍﻝﺒﺭ‬ ‫ﻤﺜل‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻋﻥ‬ ‫ﺍﻝﻨﺎﺘﺠﺔ‬ ‫ﺍﻝﻤﺨﺭﺠﺎﺕ‬ ‫ﻫﻲ‬‫ﻤﺠﻴﺎﺕ‬)Software(‫ﻭﺍﻝﻌﺘﺎﺩ‬)Hardware(‫ﺍﻝﺘﺨﻁﻴﻁ‬ ‫ﻭﺜﺎﺌﻕ‬ ،)Planning Documents(‫ﺍﻻﺠﺘﻤﺎﻋﺎﺕ‬ ‫ﻤﻭﺠﺯﺍﺕ‬ ،)Meeting Minutes(‫ﻭﻏﻴﺭﻫﺎ‬ ،. •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﻁﺎﻕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ o‫ﺍﻝﻨﻁﺎﻕ‬ ‫ﺘﺨﻁﻴﻁ‬)Scope Planning( ‫ﺍﻝﻨﻁﺎﻕ‬ ‫ﻤﻥ‬ ‫ﻭﺍﻝﺘﺤﻘﻕ‬ ‫ﻀﺒﻁ‬ ‫ﺘﻌﺭﻴﻑ‬ ‫ﺒﻜﻴﻔﻴﺔ‬ ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻷﻤﻭﺭ‬ ‫ﺘﻘﺭﻴﺭ‬ o‫ﺍﻝﻨﻁﺎﻕ‬ ‫ﺘﻌﺭﻴﻑ‬)Scope Definition( ‫ﺍﻝﻤﺘﻁﻠﺒ‬ ‫ﺘﻁﻭﻴﺭ‬ ‫ﻴﺠﺭﻱ‬ ‫ﺤﺎﻝﻤﺎ‬ ‫ﺃﻜﺜﺭ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻭﺇﻀﺎﻓﺔ‬ ،‫ﺍﻝﺘﻤﻬﻴﺩﻱ‬ ‫ﺍﻝﻨﻁﺎﻕ‬ ‫ﻭﺒﻴﺎﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻋﻘﺩ‬ ‫ﻤﺭﺍﺠﻌﺔ‬‫ﺍﻝﺘﻐﻴﻴﺭ‬ ‫ﻁﻠﺒﺎﺕ‬ ‫ﻭﻗﺒﻭل‬ ‫ﺎﺕ‬ ‫ﻭﺍﻝﺘﻌﺩﻴل‬. o‫ﻭﻀﻊ‬‫ﺍﻝﻌﻤل‬ ‫ﺘﺼﻨﻴﻑ‬ ‫ﺒﻨﻴﺔ‬)Work Breakdown Structure( ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﻤﺨﺭﺠﺎﺕ‬ ‫ﺘﻘﺴﻴﻡ‬‫ﻝﻺﺩﺍﺭ‬ ‫ﻗﺎﺒﻠﻴﺔ‬ ‫ﻭﺃﻜﺜﺭ‬ ‫ﺃﺼﻐﺭ‬ ‫ﻋﻨﺎﺼﺭ‬ ‫ﺇﻝﻰ‬ ‫ﻤﻥ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫ﺍﻝﺤﺼﻭل‬ ‫ﺍﻝﻤﺭﺍﺩ‬‫ﺓ‬. o‫ﺍﻝﻨﻁﺎﻕ‬ ‫ﻤﻥ‬ ‫ﹼﻕ‬‫ﻘ‬‫ﺍﻝﺘﺤ‬)Scope Verification( o‫ﺍﻝﻨﻁﺎﻕ‬ ‫ﻀﺒﻁ‬)Scope Control( ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﻁﺎﻕ‬ ‫ﻋﻠﻰ‬ ‫ﺘﻁﺭﺃ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﺘﻐﻴﺭﺍﺕ‬ ‫ﻀﺒﻁ‬. ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻭﻗﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺍﻝﻤﻨﺎﺴﺏ‬ ‫ﺍﻝﻭﻗﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﺘﻤﺎﻡ‬ ‫ﻝﻀﻤﺎﻥ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﺠﻤﻴﻊ‬ ‫ﺍﻝﻭﻗﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺘﺘﻀﻤﻥ‬. •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻭﻗﺕ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ o‫ﺍ‬ ‫ﺘﻌﺭﻴﻑ‬‫ﻝﻔﻌﺎﻝﻴﺎﺕ‬)Activity Definition( o‫ﺍﻝﻔﻌﺎﻝﻴﺎﺕ‬ ‫ﺘﺴﻠﺴل‬)Activity sequencing( o‫ﺍﻝﻔﻌﺎﻝﻴﺎﺕ‬ ‫ﻤﻭﺍﺭﺩ‬ ‫ﺘﻘﺩﻴﺭ‬)Activity Resource Estimating( o‫ﺍﻝﻔﻌﺎﻝﻴﺎﺕ‬ ‫ﻓﺘﺭﺍﺕ‬ ‫ﺘﻘﺩﻴﺭ‬)Activity Duration Estimating( o‫ﺯﻤﻨﻲ‬ ‫ﺠﺩﻭل‬ ‫ﺘﻁﻭﻴﺭ‬)Schedule Development( •‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﺯﻤﻨﻲ‬ ‫ﺍﻝﺠﺩﻭل‬ ‫ﺃﻫﻤﻴﺔ‬ o‫ﻴﺸﺘﻜ‬ ‫ﻤﺎ‬ ‫ﹰ‬‫ﺎ‬‫ﻏﺎﻝﺒ‬‫ﺘﻭﺍﺠﻬﻬﻡ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻜﺒﺭﻯ‬ ‫ﺍﻝﺼﻌﻭﺒﺎﺕ‬ ‫ﺇﺤﺩﻯ‬ ‫ﺃﻨﻬﺎ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﻤﺤﺩﺩ‬ ‫ﺍﻝﻭﻗﺕ‬ ‫ﻓﻲ‬ ‫ﺍﻝﻤﺨﺭﺠﺎﺕ‬ ‫ﺘﺴﻠﻴﻡ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺩﺭﺍﺀ‬ ‫ﻲ‬ o‫ﺤﺼل‬ ‫ﻤﻬﻤﺎ‬ ‫ﺴﻴﻤﺭ‬ ‫ﻓﻬﻭ‬ ،‫ﺍﻝﻤﺭﻭﻨﺔ‬ ‫ﻤﻥ‬ ‫ﺍﻷﻗل‬ ‫ﺒﺎﻝﺩﺭﺠﺔ‬ ‫ﺍﻝﻭﻗﺕ‬ ‫ﻴﺘﻤﻴﺯ‬ o‫ﺍﻝﻤﺸ‬ ‫ﻤﻥ‬ ‫ﺍﻝﺜﺎﻨﻲ‬ ‫ﺍﻝﺠﺯﺀ‬ ‫ﺨﻼل‬ ‫ﺨﺎﺼﺔ‬ ،‫ﺍﻝﺨﻼﻓﺎﺕ‬ ‫ﻝﺤﺼﻭل‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺍﻷﺴﺒﺎﺏ‬ ‫ﺃﺤﺩ‬ ‫ﺍﻝﺯﻤﻨﻲ‬ ‫ﺒﺎﻝﺠﺩﻭل‬ ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻝﻘﻀﺎﻴﺎ‬ ‫ﺘﻌﺘﺒﺭ‬‫ﺭﻭﻉ‬.
  18. 18. Universal Knowledge Solutions S.A.L. - 18 - ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻜﻠﻔﺔ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻋﻠﻴﻬﺎ‬ ‫ﺍﻝﻤﺘﻔﻕ‬ ‫ﺍﻝﻤﻴﺯﺍﻨﻴﺔ‬ ‫ﺤﺩﻭﺩ‬ ‫ﻀﻤﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺇﺘﻤﺎﻡ‬ ‫ﻝﻀﻤﺎﻥ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﻤﺠﻤﻭﻋﺔ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻜﻠﻔﺔ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺘﺘﻀﻤﻥ‬. •‫ﺍﻝﻜﻠﻔﺔ‬)Cost( ‫ﺩ‬‫ﻤﺤ‬ ‫ﻏﺎﻴﺔ‬ ‫ﻹﻨﺠﺎﺯ‬ ‫ﺒﻪ‬ ‫ﻰ‬‫ﺤ‬‫ﻀ‬‫ﻴ‬ ‫ﻤﻭﺭﺩ‬ ‫ﻫﻲ‬‫ﻴ‬ ‫ﻤﺎ‬ ‫ﺸﻲﺀ‬ ‫ﺃﻭ‬ ‫ﺩﺓ‬‫ﺍﻝﻤﻭﺭﺩ‬ ‫ﻝﻬﺫﺍ‬ ‫ﻜﻤﻘﺎﺒل‬ ‫ﻌﻁﻰ‬‫ﻋﻤﻠﺔ‬ ‫ﺒﻭﺤﺩﺍﺕ‬ ‫ﹰ‬‫ﺓ‬‫ﻋﺎﺩ‬ ‫ﺘﻘﺎﺱ‬ ،)Monetary Units( •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻜﻠﻔﺔ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ o‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﺘﻘﺩﻴﺭ‬)Cost Estimating( ‫ﻝﻜﻠﻔﺔ‬ ‫ﺘﻘﺩﻴﺭﺍﺕ‬ ‫ﻭﻀﻊ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻹﺘﻤﺎﻡ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﺍﻝﻤﻭﺍﺭﺩ‬ o‫ﻝﻠﻜﻠﻔﺔ‬ ‫ﻤﻴﺯﺍﻨﻴﺔ‬ ‫ﻭﻀﻊ‬)Cost Budgeting( ،‫ﻤﻔﺭﺩﺓ‬ ‫ﻋﻤل‬ ‫ﻋﻨﺎﺼﺭ‬ ‫ﺇﻝﻰ‬ ‫ﺍﻝﻜﻠﻴﺔ‬ ‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﺘﻘﺩﻴﺭ‬ ‫ﺘﺨﺼﻴﺹ‬‫ﺍﻷﺩﺍﺀ‬ ‫ﻝﻘﻴﺎﺱ‬ ‫ﺃﺴﺎﺱ‬ ‫ﺨﻁ‬ ‫ﻝﻭﻀﻊ‬ ‫ﻭﺫﻝﻙ‬ o‫ﺍﻝﻜﻠﻔﺔ‬ ‫ﻀﺒﻁ‬)Cost Control( ‫ﺍ‬ ‫ﻀﺒﻁ‬‫ﺍﻝﻤﻴﺯﺍﻨﻴﺔ‬ ‫ﻋﻠﻰ‬ ‫ﺘﻁﺭﺃ‬ ‫ﺍﻝﺘﻲ‬ ‫ﻝﺘﻐﻴﺭﺍﺕ‬. ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺠﻭﺩﺓ‬ ‫ﺇﺩﺍﺭﺓ‬ •‫ﺍﻝﺠﻭﺩﺓ‬)Quality( ‫ﻝﻠﺘﻘﻴﻴﺱ‬ ‫ﺍﻝﻌﺎﻝﻤﻴﺔ‬ ‫ﺍﻝﻤﻨﻅﻤﺔ‬ ‫ﻑ‬‫ﺭ‬‫ﹸﻌ‬‫ﺘ‬)ISO(‫ﻤﺎ‬ ‫ﻝﻜﻴﺎﻥ‬ ‫ﺍﻝﻜﺎﻤﻠﺔ‬ ‫ﺍﻝﻤﺯﺍﻴﺎ‬ ‫ﺒﺄﻨﻬﺎ‬ ‫ﺍﻝﺠﻭﺩﺓ‬)Entity Totality Characteristics(‫ﻓﻲ‬ ‫ﺘﻅﻬﺭ‬ ‫ﻭﺍﻝﺘﻲ‬ ‫ﻀﻤﻨﻴﺔ‬ ‫ﺃﻭ‬ ‫ﻤﻌﻠﻨﺔ‬ ‫ﺍﺤﺘﻴﺎﺠﺎﺕ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﻋﻠﻰ‬ ‫ﻗﺩﺭﺘﻪ‬.‫ﺍﻝﺨﺒﺭ‬ ‫ﺒﻌﺽ‬ ‫ﻑ‬‫ﺭ‬‫ﻭﻴﻌ‬‫ﻋﻠﻰ‬ ‫ﹰ‬‫ﺍ‬‫ﺍﻋﺘﻤﺎﺩ‬ ‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﺍﺀ‬: o‫ﻋﻠﻴﻪ‬ ‫ﺍﻝﻤﺘﻔﻕ‬ ‫ﺍﻝﺘﻭﺼﻴﻑ‬ ‫ﺃﻭ‬ ‫ﺍﻝﻤﺘﻁﻠﺒﺎﺕ‬ ‫ﻤﻊ‬ ‫ﺍﻝﻤﻨﺘﺞ‬ ‫ﺘﻭﺍﻓﻕ‬ ‫ﻤﺩﻯ‬ o‫ﺍﻝﻤﺭﻏﻭﺏ‬ ‫ﻝﻼﺴﺘﺨﺩﺍﻡ‬ ‫ﺍﻝﻤﻨﺘﺞ‬ ‫ﻤﻼﺌﻤﺔ‬ ‫ﻤﺩﻯ‬ •‫ﻴﻀﻤﻥ‬ ‫ﻭﻫﺫﺍ‬ ،‫ﺍﻝﺒﺭﻤﺠﻴﺔ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻴﺨﺹ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻤﻔﻬﻭﻡ‬ ‫ﻝﺘﺤﺴﻴﻥ‬ ‫ﺍﻝﻤﻘﺘﺭﺤﺎﺕ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻌﺩﻴﺩ‬ ‫ﻫﻨﺎﻙ‬: o‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﺘﻌﺯﺯ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻘﻴﺎﺩﺓ‬ o‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻜﻠﻔﺔ‬ ‫ﻓﻬﻡ‬ o‫ﺍﻝﺘﺄﺜﻴ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﺘﺭﻜﻴﺯ‬‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻋﻠﻰ‬ ‫ﺘﺅﺜﺭ‬ ‫ﻭﺍﻝﺘﻲ‬ ‫ﺍﻝﻌﻤل‬ ‫ﺒﻤﻜﺎﻥ‬ ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﻭﺍﻝﻌﻭﺍﻤل‬ ‫ﺍﻝﺘﻨﻅﻴﻤﻴﺔ‬ ‫ﺭﺍﺕ‬ o‫ﺍﻝﻨﻀﺞ‬ ‫ﺒﻨﻤﺎﺫﺝ‬ ‫ﺍﻻﻝﺘﺯﺍﻡ‬)Maturity Models(‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻝﺘﺤﺴﻴﻥ‬ •‫ﺍﻝﺘﻘﻨﻴﺔ‬ ‫ﺒﺎﻝﻤﺴﺎﺌل‬ ‫ﻭﻝﻴﺱ‬ ‫ﺒﺎﻝﻐﺩﺍﺭﺓ‬ ‫ﺘﺘﻌﻠﻕ‬ ‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻤﺸﺎﻜل‬ ‫ﻤﻥ‬ ‫ﺍﻷﻜﺒﺭ‬ ‫ﺍﻝﻨﺴﺒﺔ‬. •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺠﻭﺩﺓ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ o‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﺘﺨﻁﻴﻁ‬)Quality Planning( ‫ﻤﻌ‬ ‫ﺘﺤﺩﻴﺩ‬‫ﺍﻝﻤﻌﺎﻴﻴﺭ‬ ‫ﻫﺫﻩ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﻭﻜﻴﻔﻴﺔ‬ ،‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻨﺎﺴﺒﺔ‬ ‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﺎﻴﻴﺭ‬. o‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻀﻤﺎﻥ‬)Quality Assurance( ‫ﺍﻝﻤﻌﺎﻴﻴﺭ‬ ‫ﻴﺤﻘﻕ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺃﻥ‬ ‫ﻝﻀﻤﺎﻥ‬ ‫ﻭﺫﻝﻙ‬ ،‫ﹰ‬‫ﺎ‬‫ﺩﻭﺭﻴ‬ ‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻜﻠﻲ‬ ‫ﺍﻷﺩﺍﺀ‬ ‫ﺘﻘﻴﻴﻡ‬. o‫ﺍﻝﺠﻭﺩﺓ‬ ‫ﻀﺒﻁ‬)Quality Control( ‫ﺍﻝﻤﻌﺎﻴﻴﺭ‬ ‫ﺘﻭﺍﻓﻕ‬ ‫ﺃﻨﻬﺎ‬ ‫ﻤﻥ‬ ‫ﻝﻠﺘﺄﻜﺩ‬ ‫ﻭﺫﻝﻙ‬ ،‫ﻝﻤﺸﺭﻭﻉ‬ ‫ﻤﺤﺩﺩﺓ‬ ‫ﻨﺘﺎﺌﺞ‬ ‫ﻤﺭﺍﻗﺒﺔ‬.
  19. 19. Universal Knowledge Solutions S.A.L. - 19 - ‫ﺇﺩ‬‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﺒﺸﺭﻴﺔ‬ ‫ﺍﻝﻤﻭﺍﺭﺩ‬ ‫ﺍﺭﺓ‬ ‫ﻌ‬‫ﻓ‬ ‫ﹰ‬‫ﺎ‬‫ﺍﺴﺘﺨﺩﺍﻤ‬ ‫ﺍﻷﺸﺨﺎﺹ‬ ‫ﻻﺴﺘﺨﺩﺍﻡ‬ ‫ﺍﻝﻼﺯﻤﺔ‬ ‫ﺍﻹﺠﺭﺍﺀﺍﺕ‬ ‫ﻝﻠﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﺒﺸﺭﻴﺔ‬ ‫ﺍﻝﻤﻭﺍﺭﺩ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺘﺘﻀﻤﻥ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻀﻤﻥ‬ ‫ﹰ‬‫ﻻ‬‫ﺎ‬.‫ﺃﻥ‬ ‫ﺒﺎﻋﺘﺒﺎﺭ‬‫ﻫﻡ‬ ‫ﺍﻷﺸﺨﺎﺹ‬ ‫ﺭ‬‫ﻴﻘ‬ ‫ﺍﻝﺫﻴﻥ‬‫ﻭﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﺍﻝﻤﻨﻅﻤﺎﺕ‬ ‫ﻭﻓﺸل‬ ‫ﻨﺠﺎﺡ‬ ‫ﺭﻭﻥ‬.‫ﺍﻷﺒﺤﺎﺙ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻜﺜﻴﺭ‬ ‫ﺍﻹﺩﺍﺭﺓ‬ ‫ﻨﻅﺭﻴﺎﺕ‬ ‫ﻭﻭﺍﻀﻌﻲ‬ ‫ﺍﻝﻨﻔﺱ‬ ‫ﻋﻠﻤﺎﺀ‬ ‫ﺱ‬‫ﺭ‬‫ﻜ‬‫ﻴ‬‫ﺍﻝﻤﺠﺎل‬ ‫ﻓﻲ‬ ‫ﻭﺍﻝﺘﻔﻜﻴﺭ‬ ‫ﺍﻝﻌﻤل‬ ‫ﺃﺜﻨﺎﺀ‬ ‫ﺍﻷﺸﺨﺎﺹ‬ ‫ﺒﺈﺩﺍﺭﺓ‬ ‫ﺍﻝﻤﺘﻌﻠﻕ‬. •‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬‫ﻝ‬ ‫ﺍﻝﺒﺸﺭﻴﺔ‬ ‫ﺍﻝﻤﻭﺍﺭﺩ‬‫ﻠﻤﺸﺭﻭﻉ‬ o‫ﺍﻝﺘﻨﻅﻴﻤﻲ‬ ‫ﺍﻝﺘﺨﻁﻴﻁ‬)Organizational Planning( o‫ﺍﻝﻤﻭﻅﻔﻴﻥ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﺤﺼﻭل‬)Staff Acquisition( o‫ﺍﻝﻔﺭﻴﻕ‬ ‫ﺘﻁﻭﻴﺭ‬)Team Development( ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻀﻤﻥ‬ ‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻀﻤ‬ ‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﺇﺩﺍﺭﺓ‬‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻀﻤﻥ‬ ‫ﺎل‬‫ﻌ‬‫ﻓ‬ ‫ﺘﻭﺍﺼل‬ ‫ﻭﺠﻭﺩ‬ ‫ﻋﺩﻡ‬ ‫ﻫﻭ‬ ‫ﺍﻝﻤﺸﺎﺭﻴﻊ‬ ‫ﻤﻥ‬ ‫ﻝﻠﻌﺩﻴﺩ‬ ‫ﺍﻷﺴﺎﺴﻲ‬ ‫ﺍﻝﺘﻬﺩﻴﺩ‬.‫ﻤﺤﺘﺭﻓﻲ‬ ‫ﺃﻭ‬ ‫ﺍﺨﺘﺼﺎﺼﻴﻲ‬ ‫ﺇﻝﻰ‬ ‫ﹶﺭ‬‫ﻅ‬‫ﻨ‬‫ﻴ‬ ‫ﻻ‬ ،‫ﺃﺨﺭﻯ‬ ‫ﻨﺎﺤﻴﺔ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺘﻜﻨﻭﻝﻭﺠﻴﺎ‬)IT Professionals(‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﻋﻠﻴﻬﻡ‬ ‫ﺃﻥ‬ ‫ﺍﻷﺒﺤﺎﺙ‬ ‫ِﺭ‬‫ﻬ‬‫ﹸﻅ‬‫ﺘ‬ ‫ﻭﻝﻜﻥ‬ ،‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﻋﻠﻰ‬ ‫ﺠﻴﺩﺓ‬ ‫ﻗﺩﺭﺓ‬ ‫ﺫﻭﻭ‬ ‫ﺃﺸﺨﺎﺹ‬ ‫ﺃﻨﻬﻡ‬ ‫ﻋﻠﻰ‬ ‫ﺒﻔﻌﺎﻝﻴﺔ‬‫ﻴﺸﻐﻠﻭﻨﻬﺎ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻤﺭﺍﻜﺯ‬ ‫ﻓﻲ‬ ‫ﺍﻝﻨﺠﺎﺡ‬ ‫ﻴﺤﻘﻘﻭﺍ‬ ‫ﻝﻜﻲ‬.‫ﺍﻝﺸﻔﻬﻴﺔ‬ ‫ﺍﻝﻤﻬﺎﺭﺍﺕ‬ ‫ﺭ‬‫ﺒ‬‫ﹸﻌﺘ‬‫ﺘ‬ ،‫ﻋﺎﻡ‬ ‫ﺒﺸﻜل‬)Verbal skills(‫ﻝﺘﺭﻗﻴﺔ‬ ‫ﺍﻷﺴﺎﺴﻴﺔ‬ ‫ﺍﻝﻌﻭﺍﻤل‬ ‫ﻤﻥ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺘﻜﻨﻭﻝﻭﺠﻴﺎ‬ ‫ﻻﺨﺘﺼﺎﺼﻴﻲ‬ ‫ﺒﺎﻝﻨﺴﺒﺔ‬ ‫ﺍﻝﻤﻬﻨﺔ‬. •‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻀﻤﻥ‬ ‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﺇﺠﺭﺍﺀﺍﺕ‬ o‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﺘﺨﻁﻴﻁ‬)Communication Planning( ‫ﺍﺤﺘﻴﺎﺠﺎﺕ‬ ‫ﺘﺤﺩﻴﺩ‬‫ﺒﺎﻝ‬ ‫ﻴﺘﻌﻠﻕ‬ ‫ﻓﻴﻤﺎ‬ ‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬‫ﻝﻠﺘﻭﺍﺼل‬ ‫ﺍﻝﻤﻨﺎﺴﺒﺔ‬ ‫ﻭﺍﻝﻁﺭﻕ‬ ‫ﻤﻌﻠﻭﻤﺎﺕ‬. o‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﻨﺸﺭ‬)Information Distribution( ‫ﻝﻠﻤ‬ ‫ﺍﻝﻤﻁﻠﻭﺒﺔ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺘﻭﻓﻴﺭ‬‫ﺍﻝﻤﻨﺎﺴﺏ‬ ‫ﺍﻝﻭﻗﺕ‬ ‫ﻓﻲ‬ ‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﻬﺘﻤﻴﻥ‬. o‫ﺍﻷﺩﺍﺀ‬ ‫ﻋﻥ‬ ‫ﺘﻘﺎﺭﻴﺭ‬ ‫ﺒﻨﺎﺀ‬)Performance Reporting( ‫ﺘﺘﻀ‬ ‫ﻭﺍﻝﺘﻲ‬ ،‫ﺒﺎﻷﺩﺍﺀ‬ ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻝﻤﻌﻠﻭﻤﺎﺕ‬ ‫ﺘﺠﻤﻴﻊ‬‫ﺩ‬‫ﺘﻘ‬ ‫ﻗﻴﺎﺱ‬ ،‫ﺍﻝﺤﺎﻝﻲ‬ ‫ﺍﻝﻭﻀﻊ‬ ‫ﻋﻥ‬ ‫ﺘﻘﺎﺭﻴﺭ‬ ‫ﻤﻥ‬‫ﻭﺍﻝﺘﻭﻗﻌﺎﺕ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻡ‬. o‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬ ‫ﺇﺩﺍﺭﺓ‬)Managing Stakeholders( ‫ﺍﻝﻤﻨﺎﺴﺏ‬ ‫ﺒﺎﻝﺸﻜل‬ ‫ﺍﻝﻌﺎﻝﻘﺔ‬ ‫ﺍﻝﻤﺴﺎﺌل‬ ‫ﻭﻤﻌﺎﻝﺠﺔ‬ ‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﻬﺘﻤﻴﻥ‬ ‫ﻭﺘﻭﻗﻌﺎﺕ‬ ‫ﺍﺤﺘﻴﺎﺠﺎﺕ‬ ‫ﺘﺤﻘﻴﻕ‬ ‫ﻴﺠﺭﻱ‬ ‫ﺒﺤﻴﺙ‬ ‫ﺍﻝﺘﻭﺍﺼل‬ ‫ﺇﺩﺍﺭﺓ‬. ‫ﺒﺎﻝﻤﺸﺭﻭﻉ‬ ‫ﺍﻝﻤﺘﻌﻠﻘﺔ‬ ‫ﺍﻝﻤﺨﺎﻁﺭ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻤﺨﺎ‬ ‫ﺇﺩﺍﺭﺓ‬‫ﻫﺫﻩ‬ ‫ﺇﻝﻰ‬ ‫ﺍﻻﺴﺘﺠﺎﺒﺔ‬ ‫ﻜﻴﻔﻴﺔ‬ ‫ﻭﺘﺤﺩﻴﺩ‬ ،‫ﺤﻴﺎﺘﻪ‬ ‫ﺩﻭﺭﺓ‬ ‫ﺨﻼل‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﺘﻭﺍﺠﻪ‬ ‫ﻗﺩ‬ ‫ﺍﻝﺘﻲ‬ ‫ﺍﻝﻤﺨﺎﻁﺭ‬ ‫ﻝﺘﺤﺩﻴﺩ‬ ‫ﺴﺘﺨﺩﻡ‬‫ﻴ‬ ‫ﻭﻓﻥ‬ ‫ﻋﻠﻡ‬ ‫ﻫﻲ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻁﺭ‬ ‫ﺍﻹﻤﻜﺎﻥ‬ ‫ﻗﺩﺭ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻏﺎﻴﺎﺕ‬ ‫ﻴﺤﻘﻕ‬ ‫ﺒﻤﺎ‬ ‫ﺍﻝﻤﺨﺎﻁﺭ‬. ‫ﺨﻼ‬ ‫ﻤﻥ‬ ‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻨﺠﺎﺡ‬ ‫ﺘﺤﺴﻴﻥ‬ ‫ﻓﻲ‬ ‫ﺘﺴﺎﻋﺩ‬ ‫ﻗﺩ‬ ‫ﻭﻝﻜﻨﻬﺎ‬ ،‫ﺍﻝﻤﺸﺭﻭﻉ‬ ‫ﻀﻤﻥ‬ ‫ﺍﻝﻤﺨﺎﻁﺭ‬ ‫ﺇﺩﺍﺭﺓ‬ ‫ﻋﻥ‬ ‫ﺍﻝﻨﻅﺭ‬ ‫ﺽ‬‫ﻐ‬‫ﻴ‬ ‫ﻤﺎ‬ ‫ﹰ‬‫ﺎ‬‫ﻏﺎﻝﺒ‬‫ﺍﺨﺘﻴﺎﺭ‬ ‫ﻋﻠﻰ‬ ‫ﺍﻝﻤﺴﺎﻋﺩﺓ‬ ‫ل‬

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