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Measuring Social
Media Success
Introduction




       @dbarefoot
           #ncwk
Questions for you
Ten rules
Set quantifiable
   objectives
If it doesn’t have a
needle, it doesn’t count
Beware of creatively-
  named metrics
Measure everything
All visitors are not equal
Automate
Be clinical
Iterate
rapidly
Fail fast
Your cat doesn’t care
   if you bury it
People
Objectives
Strategy
Technology
Identify business objective


 Find online indicators of success


Measure performance of indicators
Business Objectives
• Donations
• Service delivery
• Outreach
• Volunteer roster
• Public profile
• Board members
• What el...
What are the
        indicators?
• Donations - online donations
• Service delivery - online questions and
  request
• Outr...
Donations


   Dollars raised or number of donors
     through social media channels



Track through analytics and donati...
Volunteer inquiries


Number of inquiries per month through social
  media channels and/or ‘conversion rate’



  Manually...
Outreach


      Petition signatures that
originate in social media channels



     Track through analytics
Questions for each
      other
Our Tools
Google Analytics +
  Scout Labs +
    NetVibes
Demonstrate support for
    protecting wild spaces


       Petition signatures


Goal tracking in Google Analytics
Conversion Rates
30.0

                                                               22.09
22.5


15.0


 7.5            ...
Online Mentions
Questions for me?
darren@capulet.com
@dbarefoot
        Photos courtesy of the
          Library of Congress
Social Media Measurement (from MyCharityConnects)
Social Media Measurement (from MyCharityConnects)
Social Media Measurement (from MyCharityConnects)
Social Media Measurement (from MyCharityConnects)
Social Media Measurement (from MyCharityConnects)
Social Media Measurement (from MyCharityConnects)
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Social Media Measurement (from MyCharityConnects)

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Description for the talk I gave:

You’ve got a Facebook page, a Twitter account and a blog on your website. Great, but what are these emerging communication channels really doing for your organization? Are they enabling you to increase your email list size, recruit volunteers or acquire new donors? How are you measuring the value of your social media activity. Taking lessons from web-centric campaigns like Save the Great Bear, TckTckTck and TheBigWild.org, this session will provide practical solutions to the thorny problem of measuring results on the social web.

Publié dans : Technologie, Business
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Social Media Measurement (from MyCharityConnects)

  1. 1. Measuring Social Media Success
  2. 2. Introduction @dbarefoot #ncwk
  3. 3. Questions for you
  4. 4. Ten rules
  5. 5. Set quantifiable objectives
  6. 6. If it doesn’t have a needle, it doesn’t count
  7. 7. Beware of creatively- named metrics
  8. 8. Measure everything
  9. 9. All visitors are not equal
  10. 10. Automate
  11. 11. Be clinical
  12. 12. Iterate rapidly
  13. 13. Fail fast
  14. 14. Your cat doesn’t care if you bury it
  15. 15. People Objectives Strategy Technology
  16. 16. Identify business objective Find online indicators of success Measure performance of indicators
  17. 17. Business Objectives • Donations • Service delivery • Outreach • Volunteer roster • Public profile • Board members • What else?
  18. 18. What are the indicators? • Donations - online donations • Service delivery - online questions and request • Outreach - conversion rates • Volunteer roster - online requests • Public profile - online mentions or incoming links • Board members - online inquiries
  19. 19. Donations Dollars raised or number of donors through social media channels Track through analytics and donation tools
  20. 20. Volunteer inquiries Number of inquiries per month through social media channels and/or ‘conversion rate’ Manually count the number of requests to volunteer
  21. 21. Outreach Petition signatures that originate in social media channels Track through analytics
  22. 22. Questions for each other
  23. 23. Our Tools
  24. 24. Google Analytics + Scout Labs + NetVibes
  25. 25. Demonstrate support for protecting wild spaces Petition signatures Goal tracking in Google Analytics
  26. 26. Conversion Rates 30.0 22.09 22.5 15.0 7.5 4.45 5.54 3.52 2.53 0.00 0 n gle r k s PC og e oo po itt oo C Bl eU eb Tw k G c oo bl Fa um eb St c Fa
  27. 27. Online Mentions
  28. 28. Questions for me?
  29. 29. darren@capulet.com @dbarefoot Photos courtesy of the Library of Congress

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