Personal Information
Entreprise/Lieu de travail
Cleveland/Akron, Ohio Area United States
Profession
Seeing things through the eyes of the customer; User Experience (UX) and Analytics
Secteur d’activité
Technology / Software / Internet
Site Web
http://www.eaton.com
À propos
Since 1999 I've worked to make digital experiences delightful - and easier to use. I am focused wholly on understanding customer wants and needs - and turning those into solutions for organizations. I conduct and manage usability testing to ensure that end products help customers; customer research to establish what they actually want; voice of customer (VOC) analytics to monitor their sentiments; and web analytics (Google Analytics) to observe and get insights from their behavior, and measure successful interactions.
I've worked with sole proprieterships to define their branding, non-profits and healthcare organizations to deliver online tools, and large enterprises to manage the user e...
Mots-clés
usability
design
user experience
kent state university
information architecture
akron
business
worst practices
iue
web
neoupa
bad
websites
tric
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