Passenger Terminal Expor 2012 [ Viena ]

1. The Airport of the Future
An Airline Perspective
Dimitris Bountolos
Head of Coordination & Hub
Iberia Airlines [ IAG Group ]

2. The Airport of the Future
An Airline Perspective
How far is the future?, It´s closer than we think

3. The Airport of the Future
An Airline Perspective
How far is the future?....everyday we are reinventing it…
The society, the needs, the
environment, are changing
every day faster than never
before.
The digital culture 2.0
provides worldwide access
to all information. Nothing is
able to be hide or simply
postpone.
The standards have
increased and the daily
expectations are high
Negative & Positive trends
are broadcasted with the
speed of light

4. The Airport of the Future
An Airline Perspective
The main axis, the one with the
fastest evolution
The core of the newparadigm
 The target: tor etain and
increase on a daily base their
espectations
Always connect
Demanding a continous mobile
response
Built in a cross-functional
way with the Airport
authority
Fully Simplified
Defined from zero trying to
cover all client s
expectations
Service-Oriented taking in
consideration shared cost
models and optimization
phases
GZE : “ Ground Zero Emissions “
Solar energy available
Dinamic adjustment of all engines
based on the real workload:
passengers & baggage figures
Client
EnvironmentProcesses
Technology.
Four are the main axis over which the future of airports will have to
be developed : Airlines & Airport Authorities will have to be 100% aligned
Touchless and online
Mobile & Web Sollution
Optimizations solvers
based on passenger data
SOA infrastructure
between all actors at the
airport

5. The daily relation between the
Airport Authority and the Airlines
requires a fully mutual
understanding
Communication and common
perspective and goals will
provied a win-win playground for
both parties
The AODB will have to be
extended with business variables
A shared KPIs & Operational BI
Dashboards will be mutually
reviewed
The Airport and the Airline : Two faces of the same coin
The Airport of the Future
An Airline Perspective

6. The Airport of the Future
An Airline Perspective
A new paradigm of customer expectations will make the
scene much more demanding…..
1 2 3 4 5
6 7 8 9 10
IMMEDIATE INFORMATION REQUIREMENT EXCLUSIVITY SOLLUTION
CONTROL CONNECTION ELECTION PARTICIPATIONSOLE
THEY WANT TO FEEL INDEPENDENT
AND ASSISTED AT THE SAME TIME

7. The Airport of the Future
An Airline Perspective
Live is lived socially connected. Airport and the relation between
all customers necessarily will be manage socially….
The interaction with the clients will take
place on a social and mobile environment.
The answers will have to be immediately
available.
The social engagement with the clients will
capture and fidelize them.
During the disruptions the truth will be
communicated as faster as possible in a
proactive way.
The airports will be converter in to a sales-
flied for the so named : GBS “ Ground
Business Services”, the Social Media will
broadcast the offer and the benefit of the
new services.

8. CLOUD OFFICE COMPUTING CLOUD COLLABORATIVE TOOLS
All life is social and cloud. During next years the mode we work and the mode we
manage also is going to change: There is no official source of information all is
spread, all is available, all is instant, all is known…
Airport Management
based on e-mail
will be escalated to a
more efficient way of
works
The Airport of the Future
An Airline Perspective

9. The Airport of the Future
An Airline Perspective
NFC BIOMETRY RFID
GPS WIFI BLUETOOTH 3G DATA TRANSMISION
AUGMENTED REALITY
Contactless Technology let the clients flow over the processes…
The paradox: “No Touch” & “more tracking than never”

10. The Airport of the Future
An Airline Perspective
 The standard
check-in
process
nowadays is
simply dead
 In less than
5yrs. Self-Drop
will be the
unique
product
 No more the
queues will be
the synonym of
the check-in
area
 The boarding
process will be
fully self
managed by
the clients
 All incidences
will be solved
in advance
and
proactively via
mobile pushed
to the
customers
 Ground
business
services will
increase
 All security
process
including
passport
control won´t
require human
contact
 Dynamic
priority based
on cost-model
will be applied
 The
connectivity
will be
supported by
automated
vehicles
 Never again
the ramp will
be a intense
human labor
work area
 Baggage
handling
automation will
be standard
 Taxi-In/Out will
be manage
wo. Engines up
 All GHE will be
electric
All airport operational processes are needed to be fully re-invented in
order to align them to the new sector reality

11. The Airport of the Future
An Airline Perspective
SECURITY FILTERSSELF-DROP
SELF-BOARDING
AUT.VEHICLES GUIDING THE CONNECTING CLIENTS THROUGHT THE TERMINAL
All airport processes are going to be invented from zero.
From passenger optic, everything has to be intuitive and time costless

12. Humanoid Robots Virtual Assistance : Holograms Self-Kiosks
All processes will be supported by the technology : Accurate
information & proactive resolution of the incidences are the foundations of the
new customer service
The Airport of the Future
An Airline Perspective

13. ONLINE ASISTANCE AT THE KIOSKS MOBILE MANAGEMENT OF THE INCIDENCES
ADDS & CRM INITIATIVES PUSHED AT THE AIRPORT PROACTIVE COMPENSATION THANKS THE MOBILITY
All airport processes are going to be invented from zero.
The mobility will handle all the interactions with the clients : Daily and over incidences & crisis
The Airport of the Future
An Airline Perspective

14. The Airport of the Future
An Airline Perspective
To navigate through the airport employees and customers will be
assisted thanks to the “Project Glass” device
Guidance for the potential
misconnect passenger
Useful for employees and
customers
On the Apron with LVP will
support the drivers
The ULDs and the baggage
will be visually identified
Last Call will be broadcasted
to the right customer
Employee task allocation will
be handle visually
PROJECT-GLASSSELF-GUIDANCE

15. All airport processes are going to be invented from zero.
Quality and the Acknowledgment of the airport in advance will be areas of huge improvements
MORE AN MORE SURVEYS AND QUALITY INPUTS WILL BE CAPTURED AT THE AIRPORT
THE A.R WOULD SIMPLIFY THE TRAVEL IMPROVING THE ACKNOWLEDGMENT OF THE ENVIROMENT
The Airport of the Future
An Airline Perspective

16. The Airport of the Future
An Airline Perspective
From passenger perspective,
everything has to be intuitive and
time-costless.
Thanks to the online exchange of
information between the airport
and the airline will be possible to
track and support continuously all
the clients through the entire
airport
Iberia´s AVIMO Project : Face-
Tracking. Passenger Data Base
recognition, preferences, queue
measurement, etc.

17. Hub Control Center
Dedicated SW
manages all the
consoles.
Integrated Communication Platform : Digital & Unique
Tablet PC
OCC : Operation Control Center
AMC : Airport Management Center
……
The voice, the bottleneck of the airport operation will be fully handled in a digital way
creating a shared and common platform for all stakeholders
The Airport of the Future
An Airline Perspective

18. THE GEOMETRY AND DISTANCE WILL BE ECONOMICALLY SIZED ANDCONFIGURED
 Each Arrival/Departure will value depends on the result of the Cost-Penalty economic mode
 The connectivity will be enhance and the No-Quality extra costs will be reduce dramatically
 The online shared information between the airport Authority and the airlines will enhance the
right allocation of : runways, stands, gate, belts, etc.
The airlines & the Airport Authority will share relevant data (pax, bags, risks,
priorities) improving the utilization of the immobile resources
The Airport of the Future
An Airline Perspective

19. The Airport of the Future
An Airline Perspective
All airports will be connected with CFMU while the A-CDM
procedure is fully implemented
All relevant milestone needed for the
correct tracking of the Turnaround will be
automatically calculated and transferred to
the Airport DEMAND
The GPS and the multilateration will provide
accurate information about the expected
arrivals and during the TAXI
All airlines will exchange in an online mode
priorities based in business models,
generating swaps of the arrivals sequences
and triggering new computation of the
AMAN
No more the Airports will be like “black-
holes” for the ATC & CFMU. All EU Hubs will
be interconnected

20. AUTOMATIC BAGGAGE LOADING AUTOMATIC ULD UNLOADING MACHINE
All ramp processes will be conducted with the support of the
technology: From the supply chain & logistics to the airport handing
The Airport of the Future
An Airline Perspective

21. ELECTRIC RAMP VEHICLES MAGNETIC MANAGEMENT OF ULDS AUTOMATIC TAXI OF AIRCRAFTS
Fuel consumption will decrease dramatically:
All airports will be GZE “Ground Zero Emissions”
The Airport of the Future
An Airline Perspective

22. The Airport of the Future
An Airline Perspective
Intermodal transport is a mandatory linkage for any relevant
airport of the future: The challenge, to make straightforward the
transitions
Bus , Rail, Car, have to be
connected with the Hub providing
connectivity
Passengers & Cargo
independently
A logistic airport city will
embraces all transport modes
Direct transfer from the
aircraft to the High
Speed Train.
Alignment of the
standards of both
concepts will be
required

23. Airport Furniture : Clean Energy Generation All car parking equipped with solar panels and electricity chargers
Solar Trash CompactorEnergy-generating revolving door Energy generating pavement
Many airport processes will be converted in eco-electricity generation points
The Airport of the Future
An Airline Perspective

24. Step3Step2Step1
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
SELF-DROP
SELF-BOARDING
SECURITY FILTERS
ONLINE ASISTANCE AT THE KIOSKS MOBILE MANAGEMENT OF THE INCIDENCES
ADDS & CRM INITIATIVES PUSHED AT THE AIRPORTPROACTIVE COMPENSATION THANKS THE MOBILITY
AUTOMATIC BAGGAGE LOADING
AUTOMATIC ULD UNLOADING MACHINE
ELECTRIC CARS
AUTOMAT. ULD MANAGEMENT AUTOMAT. TAXI BOT
AUTOMAT. GUIDANCE SERVICE
The Airport of the Future
An Airline Perspective
Conceptual timeframe for a very attractive decade for the worldwide airports
SOLAR ELECTRICITY CHARGERS
PROJECT-GLASS

25. The Airport of the Future
An Airline Perspective
Dimitris Bountolos
Head of Coordination & Hub
Iberia Airlines [ IAG Group ]
e-mail:dbountolos@iberia.es