This document discusses the need for a management information system (MIS) at Premier Automobile Service (PAS) to improve customer service and operations. It outlines the objectives of an MIS and what information PAS requires, including customer, vehicle, and transportation fleet details. It proposes a network system to process data and information between departments to reduce turnaround time. The document recommends outputs from the MIS like a servicing schedule, yearly customer reports, and an inventory control system. It also suggests providing major customers access to sensitive information through a business-to-business model.

1. Premier Automobile Service Need For Management Information System Submitted by DeepaChandrasekar, IIPM Gurgaon

2. A computer system for an organization which collects and analyzes data from all departments, and is designed to provide an organization's management/staff with up-to-date information (such as financial reports, inventory, etc.) at any time. Objectives Of MIS

3. Timeliness Completeness Reliability Availability Accessibility Accuracy Consistency Relevance Cost-effectiveness Objectives Of PAS

4. What PAS Want? Information What Kind of information is necessary to improve the service level to the customers.

5. Transportation Business Complete Details of all the vehicles which belong to their Transportation Fleet. Condition of the vehicles How many kilometers it has run? How frequent it has to be serviced? Kms or period wise (whichever they want to follow) Latest Service Details Period of the spare parts used. When they should be replaced.

6. Details of the customers Name , Address , Mobile Number , Email ID. Convenient time to contact the customer. Time they can bring the vehicle for servicing Details of the Vehicle Type , Number , Model Last service When the next service has to be done Requirements for the next service To Improve the service level to the customers

8. To improve the service quality

10. Intra – network Petrol Pump Transport Fleet Routine Service Department Internetwork Provide the customers with id and password The PAS website should enable them to login & access their yearly spending on their vehicles Appointment fixing and other queries. Why Networking?

11. Network ERP Inventory Level Records of the Customer Records of the vehicles Records of the mechanics & other employees Profit & Loss Accounts of all the activities Remain the customers SPARE PARTS DEPARTMENT shortage CUSTOMERS availability feedback Keep Updating About the condition Of the vehicle Reports for the day TRANSPORT FLEET PETROL PUMP Remainder for regular service Employees assigned & the budget Data & Information System

12. Outputs Requirement from MIS Servicing Schedule Yearly Report for a Particular Customer/Vehicle Inventory Control System

13. Servicing Schedule When to contact the customers for the service. Fixing up the appointment – time & day. Blocking the service engineer / Mechanic for that customer. Requirement for the service – from the past records

14. Yearly Report for a Particular Customer/Vehicle

15. Inventory Control System . An inventory control system is a set of software based tools that automate the process of tracking inventory.

16. A good inventory control system has to be designed to alert PAS when it is time to reorder. An automated inventory control system helps to minimize the risk of error. This helps to reduce the waiting time for the customers/vehicles for the change of the spare parts. An inventory control system also helps track theft of retail merchandise, providing valuable information about store profits and the need for theft-prevention systems Inventory Control System

17. Business To Business Model To Give Access Sensitive Information Major Customers

18. A transaction that occurs between a company and another company, as opposed to a transaction involving a consumer. The term may also describe a company that provides goods or services for another company. B2B

19. B2B for PAS Messaging products for facilitating secure, reliable data movement between trading partners

20. THANK YOU