1. The document discusses tools and techniques for just-in-time and remote training and support such as wikis, screensharing software, synchronous communication widgets, and screencasting software.
2. It proposes using iPods loaded with training videos and orientation courses in Moodle as a way to provide asynchronous training that users can access remotely on their own schedule.
3. Users found the iPod training approach convenient and flexible as it allowed them to learn at their own pace by replaying videos while working.
Automating Business Process via MuleSoft Composer | Bangalore MuleSoft Meetup...
Solsummit2009 Presentation
1. Tools and Techniques for Just-In-Time and Remote Training and Support Clark Shah-Nelson ( nelsoncs@delhi.edu) Coordinator of Online Education, SUNY Delhi SOL Summit 2009 PPT: http: //tinyurl .com/solsummmit2009
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