This presentation deals about the various Standard Operating procedures (SOPs) for drinking water testing labs for NABL Accredation

1. Laboratory Quality
Management System
Dr Deljo Davis
PMC JJM J&K

2. Organization Personnel Equipment
Purchasing
and inventory
Process
control
Information
management
Documents
and records
Occurrence
management
Assessment
Process
improvement
Customer
service
Facilities and
safety

3. •Laboratory quality can be defined as accuracy,
reliability and timeliness of reported test results
•Complexity of Lab
•the laboratory environment
•quality control procedures
•communications
•record keeping
•competent and knowledgeable staff
•good-quality reagents and equipment.

4. •Volume I - Manual of Quality Policies (ISO
17025 )Requirements
•Volume IIA - Management System Policies and
Procedures
•Volume II B- Technical Policies and Procedures
•Volume III - Laboratory Operations, Applications
and Programs
•Volume IV - Laboratory Training

5. Volume I - Manual of Quality Policies (ISO
17025 )Requirements
Scope
Normative references
Terms and definitions
General requirements
Impartiality
Confidentiality

6. 5. Structural requirements
6. Resource requirements
6.1 General
6.2 Personnel
6.3 Facilities and environmental condition
6.4 Equipment
6.5 Metrological traceability

7. 7.6 Evaluation of measurement uncertainty
7.7 Ensuring the validity of results
7.8 Reporting of results
7.8.1 General
7.8.2 Common requirements for test reports
7.8.3 Specific requirements for test reports
7.8.4 Specific requirements for calibration certificates
7.8.5 Reporting sampling-specific requirements
7.8.6 Reporting statements of conformity
7.8.7 Reporting opinions and interpretations
7.8.8 Amendments to reports
7.9 Complaints
7.10 Nonconforming work
7. Process requirements
7.1 Review of requests, tenders
and contracts
7.2 Selection, verification and
validation of methods
7.2.1 Selection and verification of
methods
7.2.2 Validation of methods
7.3 Sampling
7.4 Handling of test items
7.5 Technical records

8. Cont..
8. Management system requirements
8.1 Options
8.1.1 General
8.1.2 Option A
8.1.3 Option B
8.2 Management system documentation (Option A)
8.3 Control of management system documents (Option
A)
8.4 Control of records (Option A)
8.5 Actions to address risks and opportunities (Option A)
8.6 Improvement (Option A)
8.7 Corrective actions (Option A)

9. ANNEXURES
I Organization chart
II Laboratory structure
III Layout of Laboratory
IV Scope of Testing for Accreditation
V Level of Documentation
VI List of Management System
Procedure
VII List of Forms and Formats
VIII Quality Objectives
IX Quality Policy

10. SOP #IIA- 1:- Procedure for review of tenders,
reviews & contracts
• PURPOSE:
• SCOPE:
• DEFINITIONS AND ACRONYMS
• RESPONSIBILITY
• PROCEDURE:

11. Standard Operating Procedures: management
system and procedure
1 SOP IIA- 1-
Procedure for
Review of Request
2 SOP IIA- 2-
Procedure for
Handling of
Complaints
3 SOP IIA- 3-
Procedure for
Nonconforming
work
4 SOP IIA- 4-
Procedure for
Document Control
5 SOP IIA- 5-
Procedure for
Control of Records
6 SOP IIA- 6-
Procedure for
Management
Review
7 SOP IIA- 7-
Procedure for
Confidentiality
8 SOP IIA- 8-
Procedure for
Independence,
Integrity and
Impartiality
9 SOP IIA- 9-
Procedure for
Internal Audit
10 SOP IIA-
10- Procedure for
Corrective action

12. Volume IIB - Technical Policies and Procedures
1 SOP IIB- 1-
PROCEDURE FOR
PERSONNEL &
TRAINING -
2 SOP IIB- 2-
PROCEDURE FOR
EQUIPMENT
3 SOP IIB- 3-
PROCEDURE FOR
INTERMEDIATE
CHECKS
4 SOP IIB- 4-
PROCEDURE FOR
HANDLING OF
EQUIPMENT & TEST
ITEMS
5 SOP IIB- 5-
PROCEDURE FOR
ENSURING THE
VALIDITY OF RESULTS
6 SOP IIB- 6-
PROCEDURE FOR
ACCOMMODATION
AND
ENVIRONMENTAL
CONDITIONS
7 SOP IIB- 7-
PROCEDURE FOR
REPORTING OF TEST
RESULTS
8 SOP IIB- 8-
PROCEDURE FOR
UNCERTAINTY OF
MEASUREMENT

13. Volume III - Laboratory Operations,
Applications and Programs
1 SOP III-
1- Procedure for
Externally
Provided
Services
2 SOP III-
2- Procedure for
Risk &
Opportunity
3 SOP III-
3- Procedure for
Corrective
action
4 SOP III-
4- Procedure for
Use of NABL
Logo

14. Volume IV - Laboratory Forms and Formats
Volume IV - Laboratory Training
• Section 1 Laboratory Orientation
• Section II Hydro chemistry – IS3025

15. 01-QF-4.1.4 & 4.1.5-Impartiality Risk Assessment
1
Laboratory Management forms close relationship with a client and influences laboratory personnel to
sway Testing results and/or interpretations favorable to the customer.
2
Laboratory Personnel forms close relationship with a client and influences Testing activities to sway
Testing results and/or interpretations favorable to the client.
3
Laboratory is part of a larger organization and incentives from the larger organization influence the
laboratory personnel to sway Testing results favorable to the larger organization.
4
Laboratory personnel are stressed by workload and hide mistakes to avoid rework.
5
Laboratory personnel are not adequately trained to be objective and impartial in their activities.
6
Instructions provided to laboratory personnel are ambiguous and rely on the personal judgement of the
individual performing the activity.
7
Laboratory personnel are affiliated with organizations affected by the outcome of the Testing s and sway
results in favor of that organization.
8
Laboratory personnel are frustrated with the laboratory operation and retaliate against the lab by
reporting erroneous results.

16. 9
Laboratory personnel are offered gifts by the client upon completing the Testing activities.
10
Laboratory personnel or management dislike or disagree with the client on social or political issues and
sway Testing results unfavorably to the client.
11
Laboratory management underestimated the expenses or resources required to complete the work and
influences laboratory personnel to take shortcut to save expenses.
12
Laboratory management underestimated the time required to complete the work and influences
laboratory personnel to take shortcut to save time.
13
Testing items are damaged prior to Testing due to mishandling. The item proceeds to Testing and the
results are reported without regard to the damage prior to Testing .
14
Testing items are damaged during Testing due to machine malfunctions and/or improper execution of
the method. The Testing results are reported without considering the errors.
15
The laboratory uses temporary personnel to perform tests who are not adequately supervised to ensure
impartial execution of the activities and recording of results.

17. 02 -
CONFIDENTIALITY
AGREEMENT

18. 03-QF-5.1-List of Applicable Legal Register
Applicable Legal/
Statutory
Requirements or
License Name
Responsible
Employee for
maintenance of
license
Issuing Governing
Body
Renewal
Frequency
Last Renewal Renewal Due
Date.

19. 04-QF-5.3(a)-Scope of Accreditation- Chemical
pH Colour Taste Odour TDS
Turbudity Calcium Maganisum
Total
hardnes
Chloride
Total
alkalinity
Flouride Iron Nitrate Sulphate

20. 05- QF-5.5(a)-
Laboratory
structure
Chief Chemist/
Corporate Quality
Manager
Assistant
Engineer/ Quality
Manager
Junior Engineer/
Deputy
QualityManager
Chemist/
Technical
Manager
Lab Attendant
Laboratory
Assistant/
Deputy Technical
Manager
Sample Collector

21. 06-QF-5.5(a-
1)-
Organization
structure
Superintending
Engineer
Executive Engineer
Chief Chemist/
Corporate Quality
Manager
Assistant
Engineer/ Quality
Manager
Junior Engineer/
Deputy Quality
Manager
Chemist/
Technical Manager
Lab Attendant
Laboratory
Assistant/ Deputy
Technical Manager
Sample Collector

22. 07- QF-6-2-1-List of employees
Sr No Name Designation Education
Qualification
Experience

23. 08 QF-6-2-5(c)-Training need identification
TRAINING NEED IDENTIFICATION
Specific
area
Elaborate the
requirement
Targeted
Group
Urgency Scale*
Trainer Deadline
4 3 2 1

24. 09- QF-6-2-5(c-1)-Training Calendar
Sr
No
Training
Topic
Planned
Date of
Training
Type of Training
External/Internal
Trainer Trainee(s)/
Targeted group
Actual
Date of
Training

25. 10- QF-6-2-5(c-2)-Training attendance form

26. 11- QF-6-2-
5(c-3)-Training
feedback form

27. 12- QF-6-2-5(c-
4)-Training
evaluation form

28. 13- QF-5.5(b)-
CURRICULUM VITE AND
JOB DESCRIPTION
• And job description

29. 14- QF-6-2-5(a)-Competence Evaluation Form

30. 15- QF-6-2-6-Lab Authorization
Sr
No
Name of
Person
Qualification Experience Training Authorization
for
Authorization
date
Authorized
Signatory

31. 16- QF-6-3-2-Daily temperature monitoring record

32. 17- QF-6-3-4(b)-Housekeeping record
Date Time Cleaning time Disinfectant
used
Cleaning
done by
Checked
by
Remark
Floor Table Office Washroom

33. 18- QF-6-4-13(a & b)-List of Equipment
Sr.
No.
Description Make Model
no./
Serial
No.
Range Accuracy/
Resolution
Lab
ID.
no.
Cal.
Date
Cal.
Due
date
Location

34. 19- QF-6-4-13(e)-Calibration calendar
Sr.
No
Name of
Instruments
Instrument Lab
No.
Calibration
Frequency
Mode of
Calibration
(Internal/
External)
Calibration Program for the Year______
Feb
’21
Mar
’21
Apr
’21
May
’21
Jun
’21
Jul
’21
Aug
’21
Sep
’21
Oct
’21
Nov
’21
Dec
‘21
Jan
‘22

35. 20- QF-6-4-13(e-1)-Calibration status of
equipment
Sr.
No.
Name of
Equipment
Model /
Type
year of
make
Date of
Receipt
/
Date
Placed
in
services
Range
And
Required
Accuracy
Date of
Last
Calibration
Calibration
Due Date
Frequency
of
Calibration
Calibration
agency
Status of
Accuracy
Fit for
Use
Remarks

36. 21- QF-6-4-13(f)-List of reference material
Sr. No.
Name of reference
material / strain /
culture
Source
Date of expiry /
Calibration Validity*
Traceability**

37. 22- QF-6-4-13(g)-Equipment Maintenance Plan
Sr.
No
Name of
Instrumen
t
Instrume
nt ID
Maintenan
ce
Frequency
Mode of
Maintenan
ce
Maintenance Program for the Year: _________(1 year Plan)
Feb
‘21
Mar
‘21
Apr
‘21
May
‘21
June
‘21
July
‘21
Aug
‘21
Sept
‘21
Oct
‘21
Nov
‘21
Dec
‘21
Jan
‘22
15 days Internal √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √ √
√
√ √ √
1 month Internal √ √ √ √ √ √ √ √ √ √ √ √

38. 23-QF-6-4-13(g-1)-Equipment Maintenance Record
Name of Equipment:
Lab I.D.: Maintenance Frequency (if any) 15 days
Make: Model:
Special Instructions: Reference Standards:
Date Type of Maintenance Date of completion Performed by Remark

39. 24-QF-6-4-13(h)-Equipment History Card
Equipment Name: Location / Area
Equipment No.:
Model / Make:
Sr. No. Date Break down Details Nature of Breakdown Repaired Details Breakdown Time Spare / Parts consumed

40. 25- QF-6-6-List of subcontracting register
SR.
NO.
NAME AND
ADDRESS
ACTIVITY
SUBCONTRACTED
SPECIFICATIONS
(IF ANY)
DATE OF
APPROVAL
DUE DATE
OF
APPROVAL
REMARK

41. 26- QF-6-6-2(a)-External
Product and Service list
District Water Testing Laboratory-
Document Name: External Products and Services List
Document No.: PHEC/WQC/LBM/QF-6.6.2(a)
Issue Date: 2/22/2021
Issue No: 01
Rev. No.: 00
Rev. Date: -
Prepared By: Technical Manager
Reviewed & Issued By Quality Manager
Approved By: Corporate Quality Manager

42. 27- QF-6-6-2-b
Suppliers
Registration
Form

43. 28- QF-6-6-1-List of Approved suppliers
Sr No Supplier Name Contact Person Contact Details Scope of Supply Date of purchase indent

44. 29- QF-6-6-2-b- suppliers Evaluation form
Supplier Evaluation Form
Supplier Name Supplier ID
Business Title Date
Review period Manger
Evaluation
Job Knowledge 1 - poor 2- fair 3satisfactory 4 - Good 5- Excellent
comments
work Quality
comments
imitative
comments
communication
comments
Dependability
comments
overall rating
Evaluation Report
Final Comment
Supplier's Goal
Revivers Signature

45. 30- QF-6-6-2(c)-Incoming Inspection report
Sr.
No.
Date P.O
Number
& Date
Materials/
Items
Accepted /
Rejected
Checked
By
Approved
By
Remarks

46. 31-QF-6-6-2(c-1)-List of Critical consumables
Sr.
No.
Name of critical
consumables
Make Parameter Specifications Observed
Results
Remark Done
by

47. 32- QF-7-4-2-Sample receive register
Sr
No
Date of
Receipt
Customer
Name
Test
Items
Detail
Lab
ID
No
Type of
test
Testing
Parameters
Test Items
Received by
Date of test
Completion
Test
Report
No.

48. 33- QF-7-1-1(a)-Test requisition form
Test Item Name: Lab ID No.
Date of Receipt: Quantity:
Sample Details:
Will be Performed by:
Sample Approved? Yes/ No
Reason for if not approved:
Test Request Communication by: By courier with Letter Head, Verbal, Telephone or by mail
Start Date: Completion Date:
Sr. No. Type of test Parameters

49. 34- QF-7-1-8-
Review of
requests, tenders
& contracts

50. 35- QF-6-2-2-Test Methods
Specific tests / parameters
performed
* Test Method / Standard / Technique against which tests are performed/ Check Availability of latest
version of standard copy
Range of Testing / Limits of
detection
Turbidity IS 3025 (Part 10) 1NTU
pH IS 3025 (Part 11) 6.5- 8.5
Total Hardness IS 3025 (Part 21) 200 mg/l
Total dissolved solids IS 3025 (Part 16) 500 mg/l
Iron IS 3025 (Part 53) 0.3 mg/l
Chloride IS 3025 (Part 32) 250 mg/l
Fluoride IS 3025 (Part 60) 1 mg/l
Nitrate IS 3025 (Part 34) 45 mg/l
Total alkalinity IS 3025 (Part 23) 200 mg/l
Total Arsenic IS 3025 (Part 37) 0.01 mg/l
Sulphate IS 3025 (Part 24) 200 mg/l
Calcium IS 3025 (Part 40) 75.0mg/L
Magnesium IS 3025 (Part 46) 30.0mg/L
Phosphate
Residual free chlorine IS 3025 (Part 26) 0.2
Aluminum IS 3025 (Part 55) 0.03
Copper IS 3025 (Part 42) 0.05
Manganese IS 3025 (Part 59) 0.1

51. 36- QF-7-4-4-Sample retention and disposal register
Sr.
No
Date Time Sample
Description
Sample ID Storage-
Environmental
Condition
Retention
Period
Disposal
Date
Disposed
by
Remark

52. 37. QF-7-5-1-
Raw data
register

53. 38-QF-7-6-Measurement of Uncertainty

54. Cont..

55. 39- QF-7-7-1-IQC Plan (Individualized Quality Control)

56. 40- QF-7-7-1(e)-Intermediate Check of Instrument

57. 41- QF-7-7-1(f)-Replicate testing

58. 42- QF-7-7-
1(g)-
Retesting of
retained
sample

59. 43- QF-7-7-1(j)-ILC
Plan

60. 44 - QF-7-7-
2(a)-PT Plan

61. 45 – QF
7.8-Test
Report

62. 46 - QF-7-9
(a)-Customer
complaint
Register

63. 47 - QF-7-10-
Non-
conforming
testing
report
Sr.
No.
Date Report
No./
Sample
No.
NC
details
Corrective
action
Root
cause
Changes
made in
samples/
report no.

64. 48 - QF-8-2-
1-Quality
Objectives &
Tracking

65. INTERESTED PARTIES
SR.
NO.
INTERESTED
PARTY
INTERNAL
OR
EXTERNAL
REASON FOR INTEREST
(REQUIREMENTS/NEEDS/EXPECTATI
ONS)
Impact on
the
organizati
on
Approving
authority
Review
Frequency
Reviewed By
49 -QF-8-2-Context of Organization
Category
Context /
Process /
Interested
Party
Issues
Type of
Issue
(Internal or
External)
Bias
(Positive /
Negative)
Potential
Effect
Review
Frequency
Reviewed
By
12
7
0
10
20
Positive Negative
RESULT

66. 50 - QF-8-3-1-List of External documents
Sr
No
Doc
Name
Doc
No
Ref
Amend
No &
Year
Issue
Date
File
No
Received
by

67. 51 - QF-8-3-2
(a)-Issue and
Approve
control

68. 52 - QF-8-4-2-Master List of Documents
Sr.
No
Docum
ent No
Docum
ent
Title
Docum
ent
Type
Issu
e
No
Issue
Date
Revisi
on
Date
Revisi
on No
Owner
/
Custodi
an
Retenti
on
Period
Storag
e
Locatio
n
Disposa
l
Method
Disposal
Authority
Obsole
te
Copy
Locatio
n
1 QM-
Lab-
ASR-01
Quality
Manual
Manual 1 #####
###
- 0 Quality
Manag
er
3 Years Directo
rs
Cabin/
Cupbo
ard No.
1
Shreddi
ng
ISO
Representa
tive
Cupbo
ard
no.2

69. 53 - QF-8-3-
2(c)-
Document
change
control

70. 54 - QF-8-4-Records matrix
Sr
No
Record
No
Record
Title
Retention
Period
Disposal
Authority
Method of
Disposal
Storage
Location

71. 55 - QF-8-5-Risks & Opportunity register
XXXXX DISTRICT WATER TESTING LABORATORY - JAMMU
RISK & OPPORTUNITY ASSESSMENT
Sr.
No.
Process /
Dept.
Risk
Description
Risk
Severity
(S)
Risk
Probability
(P)
Risk Index
(S X P = I)
Risk
Assessment
Low (1-8),
Medium (9-16),
High (17-25)
Mitigation
Action
Mitigation
Action
Type
Opportunities Proposed
Review
Period
1 Personnel Lack of
supervision
or poor
supervision
3 2 6 Low Already all
available
person's are
comptent
3 All the staff
would be made
competent
enough to
handle lab
activities
themselves
without
supervision
Yearly

72. 56 - QF-8-6-
2-Customer
feedback
form

73. 57 - QF-8-7-
Corrective
action form

74. 58 - QF-8-8-2(a)-Internal Audit schedule
ACTIVITY TO BE
AUDITED FEB’21
MAR
’21
APR
’21
MAY
’21
JUN
’21
JUL
’21
AUG
’21
SEPT
’21
OCT
’21
NOV
’21
DEC
’21
JAN
’22
General Requirements
Structural
Requirements
Resource
Requirements
Process Requirements
Management System
Requirements

75. 59 -QF-8-8-2(b)-Internal Audit plan
Sr.
No.
Date Time Dept Auditee Auditor

76. 60 - QF-8-8-2(b-1)-Internal Audit checklist
Clause Requirement
Observations /
Findings / Evidence
C/NC/PC
4 General requirements
4.1 Impartiality

77. 61 - QF-
8-8-2(d)-
Internal
Audit N.C
report

78. 62 - QF-8-8-2(e)-Internal audit report

79. 63 - QF-8-8-2(e-1)-Internal audit
Summary

80. 64 - QF-8-9-
2-MRM
Agenda

81. 65 - QF-8-9-Attendance for MRM

82. 66- QF-8-9-3-
MRM Action
plan

83. thanks