1. Quality Model
in Education

2. Six Sigma
 Greek Alphabet
 Standard Deviation
 Six is the number of sigma measured in a process
 Defect –per – unit (.3.4 output out of one million)

3. History of Six Sigma
 Normal cave - Carl Frederick Gauss (1800s)
 Mean is the point where a process requires correlation
Walter Shewhart (1920s)
 Optimum level to balance quality and cost - Bill Smith and
Motorola (1980s)

4. Sigma practices in education
 Academic Achievement
 Process of admission
 Teaching and academic programs
 Study program & process
 Institutional effectiveness
 Student learning performance
 Evaluation of the instructional delivery
 Accreditation process

5. Organizational Structure
Champion
Master
Black Belt
Black Belt
Green Belt
Head of
Institution
Head of
Department
Asst.
Professor,
Lecture,
etc…
Students,
staffs

6. Methods
To improve current
situation
To create new
process
DMADV
Define
Measure
AnalyseDesign
Verify
DMAIC
Define
Measure
Analyse
Control

7. Six Sigma Approach in Undergraduate
Technical Institute in Dubai
 To improve the performance of students in the course named”
Introduction to Operation Research”
 Six Sigma level of the academic performance in QR increased
from 2.78 to 4.23 in a period of a year

8. Define Phase
Goals
To develop an interest in the
students towards Operations
Research
To see an increase in the
average marks scored by up
coming batch
To see an increase in the
number of “A” grades so that
it enhances student’s overall
academic performance and
boots his confidence.

9. Measure the current sigma level ( data
Analysis)
Grade and Rating Table
Grade Rating
A Excellent
B Good
C Average
D Poor
No. of students in each
Grade
Grade No of
students
A 19
B 33
C 38
D 10

10. Analyse – root causes of problem
(Faculty + student volunteers )

11. Analyse – the biggest impact ( online
survey )
Histogram(Continuou
s data)
Pareto Chart(
discrete data)

12. Process Capability Analysis
 The process is not capable (Cpk value is less than 1)
 Actual mean value is lesser than targeted value
 Sigma value is 2.78
 Defect is close to 9%

13.  Action Plan
Factors Proposed Recommendation Status
Attendance 80% compulsory attendance Executed
Examination pattern No changes
Resources  Weekly tutorial class
 Assignments
 Online journals+ books
 Lecture from guest speakers
Executed
Improvement – options for solutions
Brain-stroming of Faculty + students

14. Capability Chart of the Final Result
2010-2011
 Sigma level 4.23 ( no
defects)
 Grade A (29)
 Grade B (52)
 Grade C (19)

15. Control (Quality Control) - Improvement are
controlled.
 Quality control
 Standardization
 Control Method
 Alternative and responding
when defect occure

16. Quality Culture
 top management support,
 Customer relationship,
 Supplier relationship
 Workforce management ,
 Product/service design
 Process management
 Six sigma role structure
 Structured improvement procedure
 Focus on metrics

17. Private Universities Council (PUC) in
Kuwait
 To decide on the licensure of a private higher education
institution
 To determine the accreditation requirement of private higher
education institution follow-up quality assurance measures
 To adopt universal standards for licensure and accreditation
 To establish measures of accreditation and validation of
academic degrees issued by and private institution
 To oversee the sustainability of private institutions and provide
advice

18. PUC
General
secretariat
Universities/
Colleges
Private
Universities
Council
Tools
Standards
Performance
Audit
Research
and
Development
system
Σ
Effectiveness
, Efficiency,
etc
Measure
Compare
Stated
Goals
Analyse
Improve
Control Scope

19. Application of Six Sigma for
Accreditation (PUC) The measurement are obtained after every semester and sent to
PUC .
 PU C through the accreditation committee analyses the key
academic indicators as set by the accreditation criteria and other QA
schemes
 Accreditation committee discusses the required improvement, and
Provides guidance
 The improvement committee discusses the required improvements,
and provides guidance.
 The accreditation committee discusses the required improvements,
and provides guidance
 The improvement recommendations are communicated to the
General Secretariat, which sets up control actions and conveys them
to the colleges
 The colleges implement the control actions and the process is
repeated

20. All India Council for Technical
Education(AICTE) in India
 To decide mission and goals of a private higher education
institutions. The measurements are obtained and verified after
every academic semester/year by AICTE
 To determine the accreditation requirements of private higher
education institution, and follow-up quality assurance measures
in every year
 To adopt universal standards for licensure and accreditation
 To establish measures of accreditation and validation of
academic degree issued by the private institutions
 To oversee the sustainability of private institutions and provide
advice.

21. Applications of Six Sigma Methodology
by AICTE.

22. Thank You !!!!