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1. Quality Management Plan
Purpose
Quality is the degree to which the project fulfills requirements. It must always be planned
into a project in order to prevent unnecessary work, to eliminate waste, control cost and
time.
This quality management plan will outline the following:
 COMPANY XYZ management of quality policies & procedures for processes
 COMPANY XYZ management of quality policies & procedures for deliverables
 Frequency and responsibilities for management review of this plan
 Guidance of COMPANY XYZ staff including the Project team and the responsibilities
of the Quality Management Representative
Approach
In order to be successful, this project will meet its quality objectives by utilizing an
integrated quality approach to define quality standards, measure quality and continuously
improve quality.
Plan Do
Improve Analyse

2. Plan
The project team will work with the Quality Management Representative to define and
document all organizational and project specific quality standards that will be used to
determine successful outcomes.
Do
The Quality Management Representative will be responsible for working with the project
team to define these metrics, conduct measurements, and analyze results.
All quality documentation will become part of the Project Plan and will be transitioned to
the PMO upon the successful completion of the project.
Analyze
Metrics will be established and used to measure quality throughout the project life cycle.
Examples of metrics include cost, schedule, resources, performance, etc.
These product and process measurements will be used as one criterion in determining the
success of the project and must be reviewed by the project sponsor.
Improve
Quality improvements will be identified by any member of the project. Each
recommendation will be reviewed to determine the cost versus benefit of implementing
the improvement and how the improvement will impact the product or processes.
If an improvement is implemented the project manager will update all project
documentation to include the improvement and the quality manager will update the
organizational documentation the improvement affects.

3. General Information
This document consists of the quality management plan for the following project:
Project Title Project Management Office (PMO)
Project Sponsor Jane Doe, Vice President
Jim Thompson, Director
Project Manager
(Email) jimthompson@abc-company.com; (Phone) +1 (555) 555-5555
Tim Smith
Bob Park
Project Team Members Jill Smith
Ted Donahue
Amanda Hunter
Project Start Date October 1, 2013
Project End Date November 1, 2014
Quality Assurance
This section will ensure that quality standards and operational definitions are satisfied by
helping you to identify the following:
 A process for auditing the quality requirements
 The actual quality assurance metrics used for this project
Use the table below to outline the actual quality assurance metrics for the project.

4. Process Stakeholder Assurance
Process Frequency Owner
Standards Expectations Activity
Functionality 100% success Lead
Developers ability Testing On-Going
Testing rate Developer
Quality Control
This section will help you to identify the process for monitoring and recording the results
of executing the quality activities in order to:
 Assess performance
 Recommend necessary changes
In the context of this template, quality control applies to the project’s deliverables as
opposed to its processes. It should include what the acceptable standards and/or
performance are for the product and how these measurements will be conducted.

5. Use the table below to outline the actual quality control metrics for the project.
Deliverable Stakeholder Control
Deliverable Frequency Owner
Standards Expectations Activity
Secure online Level 1 PCI DSS Level 1 PCI is Security Lead
On-Going
transaction Compliant sufficient security testing Developer
Problem Tracking
Use Demand Metric’s Quality Log Template itemize, document, and track items reported
through quality management activities.