In October 2015 Mitel released their new MiCollab 7.0 release. Lots of new features, Mitel's flagship Unified Communications solution continues to be filled with valuable enhancements
Objective for this slide
Start with discussing current drivers / challenges business are faced with.
Key messages
Every business faces challenges that affect business performance in one way or another. The key is that we collaborate with them to determine what the issues are so that we can develop the best solution for the client.
Connect with the customer on what matters to them. This will establish a value driver between you and the customer.
Script
More than ever before, teams within a business are global and the workplace… virtual. And it seems the more multicultural, multilingual, multinational a business is, the harder it is to achieve the transfer of knowledge and decision-making in a timely manner.
Objective for this slide
Start with discussing current drivers / challenges business are faced with.
Key messages
Every business faces challenges that affect business performance in one way or another. The key is that we collaborate with them to determine what the issues are so that we can develop the best solution for the client.
Connect with the customer on what matters to them. This will establish a value driver between you and the customer.
Script
In fact when you look at all the main challenges businesses face today – effective team working or employee collaboration is one of the top common challenges they are looking to address.
The recent economic situation has pushed us all to do more with less. As the economy improves, organizations will retain these new practices to run more efficient businesses
One-size-fits-all no longer works for employee communications needs. The world has changed from the separation to work and life to a blending of the two. More employees are working at home and are bringing their personal devices to the office. Your communications solution must accommodate these new imperatives
The single vendor “walled garden” approach is no longer optimal. Solutions must accommodate the integration of best-of-breed technologies to give IT staff and end users the ability to use the products that work best for them.
Objective for this slide
Build on the value proposition. “How we do it.”
Key messages
Choice
Scalability
Agility
Script
When it comes to choosing a business unified communications and collaboration platform, Mitel offers customers simple choices. Their preferred deployment may be the cloud, or it may be on-site in their data center, or perhaps a hybrid configuration that obtains the benefits of both.
Mitel provides customers the best path to the cloud in that our solutions are not bound to one choice or the other. They may choose to deploy on-site today, but in the future may choose to move some or all of their UC solution to the cloud. With Mitel they are free to do so without compromising or changing capabilities or stranding one dollar of investment that they’ve made. Mitel provides freedom and flexibility to evolve and change.
Regardless of the size of their business or vertical market they operate in, Mitel provides a clear choice.
Objective for this slide
Convey message that Mitel has a complete collaboration solution – from desktop and mobile device to conference room – that delivers high-definition state-of-the-art video collaboration
Key messages
Connected. Wherever you are around the world, stay in touch with colleagues, partners, and customers.
Mobile Optimized – designed from the ground up to maximize the capabilities of any mobile device.
Dynamic. Real-time communication and collaboration ensure easy, ongoing sharing of ideas and information.
Team-ready. Workers in widely dispersed locations form productive long-term and ad hoc teams as easily as if they were in the same office.
Easy sharing of documents and presentations make for more productive brainstorming and training sessions.
A collaborative, more productive workforce.
Script
Effective collaboration among employees, partners, and customers is a critical driver of any organization’s success. It’s only by building productive relationships that information and ideas get shared, better products get to market faster, suppliers and partners work seamlessly together to achieve shared goals, and lasting and profitable relationships are built with customers.
MiCollab delivers such capabilities as unified messaging, speech-enabled auto-attendant, mobility, teleworking, and sophisticated audio and web conferencing services tailored to the needs of today’s mobile workforce.
By integrating collaboration, mobility, and messaging tools into a single, unified solution with a highly intuitive interface, people spend less time trying to connect and more time engaged in productive and innovative interactions. This translates to better business performance.
Objective for this slide
Convey message that Mitel has a complete collaboration solution – from desktop and mobile device to conference room – that delivers high-definition state-of-the-art video collaboration
Key messages
Connected. Wherever you are around the world, stay in touch with colleagues, partners, and customers.
Dynamic. Real-time communication and collaboration ensure easy, ongoing sharing of ideas and information.
Team-ready. Workers in widely dispersed locations form productive long-term and ad hoc teams as easily as if they were in the same office.
Easy sharing of documents and presentations make for more productive brainstorming and training sessions.
A collaborative, more productive workforce.
Script
MiCollab brings together business-critical applications into an easy-to-use, cost-effective solution that provides employees with a single point of access for all their communications and collaboration needs.
The MiCollab Client is their single access to all of the functionality they need to communicate with colleagues, partners, customers and suppliers. Having a single access to all the functions means for example entry to collaboration sessions is the same entry used for messaging, presence and mobility.
With competitive offerings users must enter each application separately with a different interface. That means entering their user name and password for each application.
Mobility is another differentiator for the MiCollab solution. All of the functionality users get from their desktop application is also on their mobile and tablet device. MiCollab Mobile provides the same single point of entry to multiple applications.
For users in every organization, MiCollab offers some great benefits. Since it is one product there is one place to access all of your user communication functions.
The MiCollab Client is their single access to all of the functionality they need to communicate with colleagues, partners, customers and suppliers. Having a single access to all the functions means for example entry to collaboration sessions is the same entry used for messaging, presence and mobility.
With competitive offerings users must enter each application separately with a different interface. That means entering their user name and password for each application.
Mobility is another differentiator for the MiCollab solution. All of the functionality users get from their desktop application is also on their mobile and tablet device. MiCollab Mobile provides the same single point of entry to multiple applications.
Objective for this slide
Convey message that Mitel has a complete collaboration solution – from desktop and mobile device to conference room – that delivers high-definition state-of-the-art video collaboration
Key messages
Connected. Wherever you are around the world, stay in touch with colleagues, partners, and customers.
Dynamic. Real-time communication and collaboration ensure easy, ongoing sharing of ideas and information.
Team-ready. Workers in widely dispersed locations form productive long-term and ad hoc teams as easily as if they were in the same office.
Easy sharing of documents and presentations make for more productive brainstorming and training sessions.
A collaborative, more productive workforce.
Script
MiCollab Client is Mitel’s award-winning unified communications application that provides employees with a single access point for all their business communications and collaboration needs. Employee will instantly benefit from real-time access to everyone in the organization, on or off the premises, and enhances the overall effectiveness of “in the moment” communications.
Objective for this slide
Convey message that Mitel has a complete collaboration solution – from desktop and mobile device to conference room – that delivers high-definition state-of-the-art video collaboration
Key messages
Connected. Wherever you are around the world, stay in touch with colleagues, partners, and customers.
Dynamic. Real-time communication and collaboration ensure easy, ongoing sharing of ideas and information.
Team-ready. Workers in widely dispersed locations form productive long-term and ad hoc teams as easily as if they were in the same office.
Easy sharing of documents and presentations make for more productive brainstorming and training sessions.
A collaborative, more productive workforce.
Script
With MiCollab Client users can expect and benefit from:
Presence: Know whether people that you want to connect with are on the phone, away from their desk or available for a telephone or video call.
Instant Messaging provides secure chat when a quick question or comment is good enough
Dynamic Status: Change your status to give colleague notice of your whereabouts or availability
Corporate Directories: Access everyone in your corporate telephone directory, and click to call from this directory
Collaboration: Escalate a voice call to include rich web and video collaboration
Softphone: Workers enjoy the same intuitive communications management they would experience in the office from a PC or laptop with a softphone.
Visual Voice Mail: provide your users with visual notification of voicemail, including time, date and caller ID
One of the main benefits of the OEM agreement is that it allows for Integration of MiCollab and Vidyo solutions, the key features of which are:Easier administration: With the ability to seamlessly install / provision necessary clients and components
Integrated Vidyo Portal provisioning – Common directory / Licensing updates
End-User Simplicity
Ability to join video conference session and see video from any end-user end-point – Vidyo meeting Room, MiCollab client, MiVoice Video Unit
Better User Experience
User will be able to join their Vidyo meeting room from their MiCollab client
They can join videoconference sessions and see video from any end-user end-point – Vidyo meeting Room, MiCollab client, MiVoice Video Unit, or legacy video systems
User will be able to see collaboration material being presented
They can control or share desktop from PC and Vidyo meeting room venues
It will be easier to use: click on single button to get into Vidyo-based meeting room without a double sign on
Users can invite others to their meeting room or join colleague’s meeting rooms from MiCollab UC client
Script
To enhance UC capabilities within the basic client your customers will benefit from the new ability to IM with any contact accessible via the MiCollab Client Directory. This capability has been added to the existing basic contact management and click to- call capabilities for all corporate phone users.
This builds upon the path to ensuring that every user in your customers organisation can begin their journey to a full suite of collaboration tools. Instant Messaging and Telephony presence can be added be upgrading to the UCC entry user license. But we will talk more about this later on in UCC Licensing v3.0
Please note though that although every IP telephony user deployment is entitled to the MiCollab basic client at a zero cost, the end user company is responsible for providing and paying for the server hardware or virtual environment required to run the server software.
As you may know there has been continued investing in Web technology. Customers feedback has told us that they want a low cost, simple to manage client strategy to support the ever increasing amount of end-user devices and Operating Systems
so we have web clients for both PC and mobile devices
The web client has been available for some years, however, we’ve made a few recent enhancements such as……
Dynamic Status / Advisory Message
Click to Call
In-call features – transfer / hold / end-call
IM to anyone, anywhere, on any device
Visual Voicemail
The in-office experience – regardless of location
Empower your business by freeing your people from location constraints by providing a consistent user communication experience both in and out of the office
Enable smarter communication with colleagues, customers, and business partners
Choose the best method of communication before even initiating contact, thereby improving the efficiency of interactions
Improved collaboration regardless of location
Choose the device that is right for you
Deliver advanced unified communications capabilities to your mobile device – regardless of make or network
Supporting the “bring your own phone” environment and reducing the support requirements on the organization
Single identity across all devices and media
Enable users to simply and efficiently control their business communications with one number and voice mailbox to manage, and easy access to advanced communications capabilities when mobile
Stay in real-time communication on any device, anywhere in the world
Dial and receive calls from your office extension no matter where you are
Twin to any number, device and network, including up to 8 numbers associated with your extension
Improved Customer Service/Responsiveness
Improve customer service by having one extension number as the focal point for all voice communication needs, so that employees will always be reachable and avoid missing calls.
Streamlined management and monitoring
Allow the management and monitoring of remote or mobile staff as easily as if they we in the same building
Rich presence information for availability
Immediate access via most appropriate communication method
Improved collaboration regardless of location
Solutions to fit your business
Flexible solutions to meet the varying needs of dynamic organizations, regardless of business size, structure, or type.
True flexibility means you don’t have to change your business to fit the technology that supports it—and you shouldn’t be locked into your current business model
Furthermore, going mobile is simple with MiCollab Mobile Client. When installed on an employee’s mobile device (BlackBerry®, Android™, and iPhone® / iPad®) key UC capabilities are extended to the mobile worker, such as presence and availability of colleagues, single number identity, instant messaging, visual voicemail, and more. Android, and iOS devices, additionally benefit from an integrated SIP softphone that allows calling over Wi-Fi or 3G/4G and point-to-point video so that they can remain connected, while on the move
Here you can see a better image of hoe our MiCollab client looks on mobile smart phones and tablet devices as wells the softphone interface. The next-generation mobile client was designed with a “mobile first” approach, which means it is fully functional on mobile devices and it’s design will be reflected on the desktop client, rather than the other way around.
The SIP mobile softphone provides calling over the Wi-Fi network to enable users to realize cost savings and when required calls can be handed off between the mobile device and the SIP softphone or the SIP softphone and the desktop device.
These mobile clients also provide the ability to change dynamic status, allow for Instant Messaging, show visual voice mail and corporate directories as well as supporting in call features, such as hold, transfer, conference making the users experience exactly the same as if they were sat at an office desk.
To ensure the deployment of secure internal and external workspaces, the Mitel Border Gateway provides comprehensive threat protection, strict access control, and privacy in a single server. This solution securely enables remote employees to work and collaborate productively by having a complete in-office unified communications experience without being physically in the office.
Teleworker Service – A secure plug and play solution for remote workers
SIP Trunk Proxy Service – Serves a SIP-aware firewall at the edge of the company network and eliminates the need for third-party firewalls, and simplifies configuration and deployment
Secure Recording Connector (SRC) – SRC is a software solution that facilitates the recording of Mitel encrypted voice streams by third-party call recording equipment (CRE)
Simplicity and Scalability
Mitel Audio & Web Conferencing (AWC) is a simple, cost-effective and audio and web conferencing solution for small-, medium-, or large-sized AWC supports up to 200 audio and web conferencing ports and is the ideal solution for connecting people quickly and simply regardless of their location.
Collaboration Across the Country and Around the World
Improve collaboration and information sharing amongst employees, customers, partners, and suppliers with Mitel Audio & Web Conferencing. Deliver online presentations and conduct highly interactive meetings, as well as brainstorming and training sessions. It is simple to set up high-quality meetings, whether scheduled or unscheduled. All you need is an Internet-connected computer and a web browser. You can easily record and save sessions for later viewing.
Productivity Gains and Cost Savings
AWC provides a great return on investment (ROI) for businesses of all sizes with a typical payback in a matter of months. Compared to conducting face-to-face meetings, AWC helps your bottom line by cutting travel expenses, such as transportation and accommodation, and by eliminating employee downtime while in transit.
Elimination of Hosted Services
Unlike many hosted conferencing offerings, AWC has no limitations to the number of conferencing hosts, no special event connection costs, and no expensive add-ons. AWC provides improved control and management, ease of use, and it is virtually free to run and maintain.
Typically, hosted conferencing service providers charge either high contract fees or, for "pay as you use" customers, per user minute charges for both audio and web conferencing on top of the regular connectivity charges. AWC has no per user minute costs for web conferencing and you don’t pay for internal users that are accessing the audio conferencing bridge. External participants pay standard call charges to dial into the audio conferencing bridge or AWC can be configured to dial out to the external participants. This is especially useful for international callers as AWC can be configured to call over the IP telephony network using least cost routing.
Audio Conferencing
Improve collaboration and information sharing amongst employees, customers, partners and suppliers with the Mitel Audio & Web Conferencing. Deliver online presentations and conduct highly interactive meetings as well as brainstorming and training sessions. It is simple to set up high quality meetings, whether scheduled or unscheduled. All you need is an Internet-connected computer and a web browser. You can easily record and save sessions for later viewing.
Reduce travel time and expenses
Conduct interactive online meetings and training sessions
Use lecture mode tools – questions / polling, white boarding, file sharing
Eliminate costly hosted services expenses
Create conferencing sessions on the fly or pre-schedule
Share sensitive information in a secure workspace
Web Conferencing / Collaboration
Improve collaboration and information sharing amongst employees, customers, partners and suppliers with the Mitel Audio & Web Conferencing. Deliver online presentations and conduct highly interactive meetings as well as brainstorming and training sessions. It is simple to set up high quality meetings, whether scheduled or unscheduled. All you need is an Internet-connected computer and a web browser. You can easily record and save sessions for later viewing.
Reduce travel time and expenses
Conduct interactive online meetings and training sessions
Use lecture mode tools – questions / polling, white boarding, file sharing
Eliminate costly hosted services expenses
Create conferencing sessions on the fly or pre-schedule
Share sensitive information in a secure workspace
Unified Messaging is a key feature of MiCollab.
There can be a lot of places to look for messages from the fax machine to voicemail, to email – that’s also a lot of passwords for users to remember. Mitel Unified Messaging simplifies message retrieval – users retrieve voice, text, and fax messages from one synchronized message store using the device that suits them best.
As you may know there has been continued investing in Web technology. Customers feedback has told us that they want a low cost, simple to manage client strategy to support the ever increasing amount of end-user devices and Operating Systems
so we have web clients for both PC and mobile devices
The web client has been available for some years, however, we’ve made a few recent enhancements such as……
Dynamic Status / Advisory Message
Click to Call
In-call features – transfer / hold / end-call
IM to anyone, anywhere, on any device
Visual Voicemail
With this release Mitel is extending our Unified Communication and Collaboration capabilities by providing integration into the Google hosted service framework.
These capabilities are delivered across unified Messaging, audio web and video conferencing with calendar and email integration and also with MiCollab client for Instant messaging, presence, contact integration and dynamic status management
On this slide you can see how Google is now a calendar integration option to be selected in the MiCollab client, which formally we would have called MiCollab and when selecting Goggle in the PIM integration, tick boxes to select which google contacts the users wishes to import can be selected
This Calendar integration will then also provide assistance to the management of users dynamic status to optimize presence and availability notifications that can be used as we progress through the day.
* Collab ports – 10 with 1st Standard / Premium user, plus 1 additional port for every 10 Standard or Every 5 Premium users
** Vidyo Discount on Premise infrastructure license or Cloud Subscription
Increase workday efficiency
With MiCollab, you are accessible and able to respond immediately to the needs of others through real-time communication methods. Contact information can be launched from caller ID screen-pops, while secure chat and web and video collaboration sessions can be initiated with a single click. By integrating widely-used PC applications with a single access point for all communications and collaboration needs, you can improve the speed and efficiency of your employees, while also maximizing the value of your technology investments.
Broaden your communication choices
MiCollab enables smarter communication with your colleagues, customers, and business partners. With MiCollab, you can choose the best method of communication before you even initiate contact, thereby improving the efficiency of your interactions with others. MiCollab incorporates voice communications, conferencing, and collaboration capabilities into popular business applications so you can further enhance your productivity with click-to-call from personal information managers (PIMs), Microsoft Internet Explorer®, Apple® Safari®, and Microsoft Office.
Stay connected, wherever you are
Using a simple interface in MiCollab, you set up Personal Ring Groups and decide how your calls are routed with Dynamic Extension, including any preferential treatment for certain callers. You can use your mobile phone, residential set, or any phone to make and receive calls as if you were at your desk, so you are always within reach. You can use a mobile device or a web site to access the MiCollab Web Portal to edit Dynamic Status, edit the Dynamic Extension number, and check corporate contact details, presence information, and voice mail message details. Wherever you are, you have access to the entire organization and its toolset. MiCollab also provides the ability to dial through your PBX, from wherever you are using our OfficeLink feature.
Improve customer responsiveness
Employees that deal with your customers are the face of your company. Their ability to process requests and queries as quickly and completely as possible reflects on the whole organization. With MiCollab, frontline staff can easily check the presence and availability of a subject-matter expert, and contact that person in the most effective way. Collaboration tools can be used to quickly establish a conference call or a web conference, including the ability to share documents quickly and securely, resulting in a quick resolution to your customer’s inquiry.
Simplify mobility
The complexities of many mobile technologies too often present a bigger barrier than the problems they’re meant to solve. Going mobile with MiCollab is simple and you get a solution that moves with you from moment to moment to ensure that you’re in touch with the latest decisions and can react instantly – regardless of your location.
Reduce costs across the board
Everything you spend doing business comes off your profit margin. Hosted services, employee travel, facilities expenses, and long-distance communications charges add up. User communities involved in regular conference calls or meetings can benefit from Mitel Collaboration Advanced (MiCollab), fully integrated with MiCollab, so that any phone call can become an audio or web conference with the click of a mouse. This easy-to-use option eliminates the need to pay for hosted external conferencing services.
MiCollab bring business value to everyone in an organisation.
Users, have instant access to all their communication needs for one location on the device of their choice.
The IT department have complete control of one integrated solution that can be managed from any location which can be deployed in the manner they choose.
Build stronger relationships
Connect people quickly and simply, regardless of their location. Let workers and teams in geographically dispersed locations communicate more effectively. MiCollab combines the benefits of a feature-rich audio conferencing solution with easy-to-use, intuitive web conferencing facilities enabling users to enhance a conference call or meeting through the use of shared documents, presentations, chat, and video.
Enhance productivity and innovation
MiCollab lets you connect more people to more resources and streamline business processes, letting you make better decisions. Less time is wasted trying to connect with others, which means more time spent in productive collaboration and innovation. Improve personal and group productivity by enabling a dynamic, real-time environment for sharing ideas share ideas and information.
Improve customer responsiveness
Employees that deal with your customers are the face of your company. Their ability to process requests and queries as quickly and completely as possible reflects on the whole organization. With MiCollab, quickly establish a conference call or a web conference, including the ability to securely share documents, resulting in a quick resolution to your customer’s inquiry.
Take charge of collaboration
Typical hosted conferencing service providers charge either high contract fees or, for "pay as you use" customers, per user minute charges for both audio and web conferencing on top of the regular connectivity charges. AWC has no limitations to the number of conferencing hosts, no special event connection costs, and no expensive add-ons.
Reduce costs
MiCollab provides a great return on investment (ROI) for businesses of all sizes with a typical payback in a matter of months. Compared to conducting face-to-face meetings, AWC helps your bottom line by cutting travel expenses, such as transportation and accommodation, and by eliminating employee downtime while in transit.
Objective for this slide
Reinforce, through proof points, that Mitel is successful across all industry segments and verticals.
Key Messages
Debunk the myth that Mitel is only SMB-focused and a niche vertical market player.
We have demonstrated customer success with market and brand leaders from mid market to Fortune 500.
Script
Mitel has emerged as a market leader by concentrating on a customer-centric, outside-in execution paradigm that influences everything we do. This strategic approach has enabled Mitel to serve high-profile brand leaders from SMB to very large enterprise and across many vertical market segments. Here are a few recognizable brands that are highly satisfied Mitel believers, spanning markets across North America.
