Measuring the value of KM

Measuring the value of KM David Gurteen Gurteen Knowledge www.gurteen.com

Objectives ,[object Object],[object Object],[object Object]

Two things can be measured ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Some considerations when measuring things!

Beware the word “Measure” ,[object Object],[object Object],[object Object],[object Object],[object Object]

Why measure? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Keep asking the question why! ,[object Object],[object Object]

Beware not measuring ,[object Object],[object Object],[object Object],[object Object],[object Object]

Plan to measure before you start ,[object Object],[object Object],[object Object]

There are multiple stakeholders ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Two Stakeholders ,[object Object],[object Object],[object Object],[object Object]

Two types of measure ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Focus on Outcomes not Activities ,[object Object],[object Object],[object Object]

Examples of Measure of Activity ,[object Object],[object Object],[object Object],[object Object],[object Object]

Examples of Measure of Outcome ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Beware of Targets ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Examples of Poor Measures/Targets ,[object Object],[object Object],[object Object]

General Rule of Measurement ,[object Object],[object Object],[object Object],[object Object]

Some things cannot be measured ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Cannot measure the new ,[object Object],[object Object],[object Object],[object Object],[object Object]

Measures Distort ,[object Object],[object Object],[object Object]

Softer Measures ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Best Measures ,[object Object],[object Object],[object Object],[object Object]

When a measure becomes an objective it ceases to be a good measure!

What and How? ,[object Object]

Don’t reward people! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Here is what Alfie Kohn has to say about rewards To the best of my knowledge, no controlled scientific study has ever found a long-term enhancement of the quality of work as a result of any reward system http:// www.alfiekohn.org

Rewards Punish ,[object Object],[object Object],[object Object],[object Object],[object Object]

Rewards rupture relations ,[object Object],[object Object],[object Object],[object Object],[object Object]

Rewards ignore reasons ,[object Object],[object Object],[object Object],[object Object]

Rewards deter risk-taking ,[object Object],[object Object]

Rewards undermine interest ,[object Object],[object Object],[object Object],[object Object]

Summary ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

David Gurteen ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

www.gurteen.com David Gurteen Gurteen Knowledge United Kingdom Tel: +44 1252 812 878 Email: david.gurteen@gurteen.com

Measuring the value of KM

Recommandé

Recommandé

Contenu connexe

Tendances

Tendances (20)

Similaire à Measuring the value of KM

Similaire à Measuring the value of KM (20)

Plus de David Gurteen

Plus de David Gurteen (20)

Dernier

Dernier (20)

Measuring the value of KM