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Dell eBiz - Employee Engagement Enterprises
Aung San Suu Kyi - A Woman to Look Upto
Know Your Leader - Ramgopal Kuppuraj
A Day in the Life of Andreea Iacob
eBiz ExpressFY-15, Q2
INSIDE
Message from Vertical Head
Know Your Leader - Ramgopal Kuppuraj
Business Highlights & Spotlights of the eBiz Projects
Dell eBiz - Employee Engagement Enterprises
Tech Talk
Skills Snapshot
Social Space
Aspire to Inspire
A Life to Look Up
Associate Association
Health is Wealth
Guest Editorial
Soft Skills Segment
Art Corner
Puzzle
03
04
06
08
10
12
12
14
16
18
20
22
24
25
27
Dell eBiz Express Contributors
Satish Mishra, Nishchay Mathur,
Ankush Anand, Ila Asthana
Please send your feedback to
ila_asthana@dell.com
Layout Design
Dhashinamoorthy
16
422
Message from Vertical Head - Satish Mishra FY15 Q3
Know Your Leader - Ramgopal Kuppuraj
Business Highlights & Spotlights of the eBiz Projects
Dell eBiz - Employee Engagement Enterprises
The Future of Your PC
Top E Commerce Skills
LinkedIn Revamps Search
Motivational Column - How To Motivate Yourself For Success
Aung San Suu Kyi - A Woman to Look Upto
A Day in the Life of Andreea Iacob - Site Audit (Romania)
Do NOT Break your Breakfast
How Important is the Bud to the Flower
It's All About How You Present It
Photos of the Art Corner
2
Contents |August 2014 | Confidential | 2014 Dell. All rights reserved
As the 2nd quarter of FY15 ends, it leaves behind few
memorable days of happiness and sadness and ways to
march towards the 3rd quarter of FY15, providing ample
opportunities to implement the vision of Dell eBiz
Services – “Enlighten, Educate & Evolve”. Dell eBiz
Services is a leading landscape to share the collective
insights, strategies and best practices from across all Dell
business units.
On June 7th 2014, many of our Dell eBiz Services
members were recognised for their talent and contribution
towards their work and honoured with Dell Champion
Awards and other Dell Recognition Awards. For this
quarter we have 6 Bronze Awards & Spot Awards
distributed to our vertical members. This validates the
exemplary efforts of the team leaders and the team
members in particular, to deliver the business goals and
strive of excellence.
As commonly thought, Change is always constant,
effective from August 4th 2014; the 10 hour working
pattern comes into picture and with no more working
Saturdays will be applicable. With this change, the
upcoming quarters will view lots of organisational
hierarchical changes and leadership trainings, which
would show positive enhancement in our business.
“Selling Our Stories & Capabilities” is the ongoing agenda
for this year. With the changing outlook of business
presentation approaches, Dell eBiz Services has deployed
the Go to Market Strategy (GTM) initiatives. We are active
in the social media platforms such as Facebook, LinkedIn,
and Salesforce Chatter etc. This will not only help to
market our stories and generate new business leads, but it
will also help establish and enhance the brand for Dell
Services.
With the outlook of new projects and business leads, the
FY15 will be marked as the year for the overall grooming
for every individual at Dell eBiz Services. This
comprehensive learning approach will be an exciting
opportunity to learn and develop soft skills through
internal training programs, to nurture our assets and
enrich the client relationship.
As persistently said, my message to every individual at Dell
eBiz Services is – “Exceed the Expectations” and watch
your career march towards success.
Message from Satish Mishra
Satish Mishra
Vertical Head
3
Message from Vertical Head| August 2014 | Confidential | 2014 Dell. All rights reserved
This time, in “Know Your Leader” column, we are going to know about Ramgopal
Kuppuraj, Team Leader from Site Audit. Let's get dig him to know more about him:
KNOW YOUR LEADER
Let us know about your career journey
and current role.
I started my career in Sep 2000 with Brigade
Corporation (then Brigade Solutions) as a
Customer Support Rep providing technical
support to HP/Compaq consumer segment. It
was one of the most enjoyable companies
where you would love to work even on your
Off days. I grew along with the company. I
became Team Leader when I left the company
after 5 Years in 2005. Then I joined HP
technical support in Bangalore for a short
stint before joining Siemens. In Siemens I
took over the role of an Assistant Manager in
driving Content Management projects for UK
clients. My association with Siemens
continued for 2.5 years and then joined AEL
Data. AEL Data is part of AEL group (Andhra
Electronics Limited) which supplies the
electronic chips and quartz for DRDO, ISRO
and other semi-conductor companies. Where
AEL Data is into e-Publishing and eLearning.
At AEL I was managing several projects in to
Content Management and Document
Management Systems and into production of
eBooks. Apart from that, I was heading
another project in to R&D of designing and
manufacturing of book scanning machine and
had built a semi-automatic book scanner
using DSLR cameras for commercial market.
I was with AEL for more than 4 years before
parting ways to join Dell in Feb 2013. I joined
Dell as Operations Supervisor handling the
operations of Site Audit account in Dell eBiz
Services.
Tell us something about your family
I am married and live along with my father. My
father is a Retd. Govt. employee. My wife works in
FSS as Assistant Manager. I have one elder
brother who is working as Associate Director for
Markets and Markets Inc. in Pune and settled
there. He is married and has a 2 years old
daughter.
Choose the work that interests you and be
passionate about that. Show dedication and
involvement towards your work which will
bring you growth. Be open to receive
feedbacks and criticism that increases the
opportunity to improve your skills.
4
Know Your Leader|August 2014 | Confidential | 2014 Dell. All rights reserved
Can you name that one person
who has made a tremendous
impact on your life, both
personal and professional and
why?
It's my parents. They are my moral
support and the driving force in
my life. My mom has contributed
many to my success in both
professional and personal life. She
was very stubborn and had very
good administrative skills from
whom I have learnt a lot in
management and administration.
She is not with us anymore
however the knowledge and
intellect that she has left in us
drives us still now and will in
future. After my mom, it is our
father who guided us in all kinds
of situations and been the moral
support for both of us till now. I
always inspire him for his
tremendous knowledge in various
domains and learnt the art of
tackling situations of any extreme.
He has inculcated us with his
ethical values, spiritual and
morality that leads us to live the
life full and happy to our eternal
destiny.
How do you balance your
personal and professional
life?
Simple, I don't take office matters
to home. I forget about office
when I leave to home and vice
versa. I seldom switch on my
laptop during weekends. I ensure
that I spend ample time with my
family. Importantly I don't set
wrong expectations to my family
members weekends plans. I plan
my weekends well in advance.
What is the most challenging
moment in your career?
Challenges were there at every
stage in my career, but it was
when I was handed with the R&D
project on D&M of scanning
machine during my tenure with
AEL Data is the most challenging.
It is a new horizon for me and
never experienced any such in my
career before. We had few
engineers for the designing and
manufacturing part to take care of
and I took the responsibility on
the overall design concept and the
software integration of the DSLR
and the hydraulics for automation
which was challenging. As a
result, I personally learnt the
operation of DSLR and how to
effectively use a DSLR camera.
Finally, in 12 months I delivered
the prototype for a commercially
viable scanning machine that can
be manufactured at low cost.
Your most memorable
moment in your career.
The moment I got my promotion
as Team Leader in Brigade
Corporation.
What was the one toughest
decision that you ever had to
take?
Marriage. Seriously. I was never in
to that thought. However,
eventually it happened. I lost all
my bachelorhood enjoyment, still
it is one of the most memorable
events in my life. Professionally, I
don't think I have taken any
toughest decision. All has been
taken according to the situation
and I don't see them hard.
What qualities do you think
as a company we should
possess in today's challenging
times?
The major strength of the
company lies with its employees
talent, intellect and skills. A
company should look it to
improving these strengths to
expand its business horizon. The
commercial market is fast growing
and we should possess the skills to
compete in the market. For that
we should have our talent spool
equipped and tamed for
competing the challenge.
How does your day begin and
end?
At office my routine starts with
checking and replying to emails
from various stakeholders, team
members and from other
departments. Have a
check on the process status and
metrics. Track the status of the
projects initiated and provide
feedback on the next steps and
improvements. I always keep a to
do list of the items that I need to
do for the day. It gets updated
daily based on the add-on work or
requests received from
stakeholders, management and
from other folks. In the latter half
of the day, I am engaged on calls
with stakeholders before leaving
for the day.
What would be your piece of
advice or suggestion to
someone who wants to grow
in his / her profession?
Choose the work that interests you
and be passionate about that.
Show dedication and involvement
towards your work which will
bring you growth. Be open to
receive feedbacks and criticism
that increases the opportunity to
improve your skills.
Your most favorite quote
Don't have one. I just read them
but don't take it to heart.
5
Know Your Leader| August 2014 | Confidential | 2014 Dell. All rights reserved
Requirements
 Dell voice technical support
team approves computer
part dispatches post
exhaustive troubleshooting
& mandatory approvals.
 A vendor is being utilized
by Dell to check if the
troubleshooting performed
was correct & all approvals
were in place prior to the
dispatch.
 This calls for personnel
who are experts in
troubleshooting & thus can
audit and certify if the
dispatch was required.
Challenges with
current vendor
 Access to the voice
recordings to vendors is
done using citrix which
leads to latency issues
thereby reducing
productivity levels
 Delivery metrics thus were
not in accordance with Dell
expectations
 Need for a
more cost-
effective
solution.
Dell eBiz Services solution
 Since we are Dell internal, access
to all recordings/tools/etc. is a
simpler task with no latencies
 Project to be delivered out of
Noida location (Dell blue
network)
 Resourcing simplified due to
proximity to technical support
centers in and around Noida
(Includes Dell as well)
 Low costs as compared to vendor
Business Highlights
Project
Dispatch Scrub Process
Status & next steps
 Pre-pilot calibrations completed to the Client's
satisfaction
 Even though this is a new capability for us, Client
was appreciative of our queries/discussions & this
boosted his confidence with us
 Paid pilot of 11 FTEs approved by the Client; project
in set-up phase
 Learning experience on Seat management,
Workstation & Phone procurement, Resourcing in
new location (The Team did this from scratch!);
senior management support appreciated!
 Resources mobilized from Dell Mohali technical
support team in order to minimize training & ramp
periods
 Training & calibration calls are in progress; scheduled
go-live is mid-August
 Post a toll-gate in September, project would ramp to
~37 FTEs
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Business Highlights |August 2014 | Confidential | 2014 Dell. All rights reserved
Global SnP
 Translation repository was
created to overcome the
global translation budget
constraints. As a result, more
than $20 K was saved by
Global SnP content team.
 Received appreciation from
Steven Lalla (VP, dev eng
Global ops & end users) for
saving a Michael Dell
escalation and received
appreciation from Subbu
Rama (Marketing director,
social commerce) for
supporting the cloud market
place project
 Increased productivity by
47% with 100% quality
 Completed more than 10
product launches.
Enterprise Product
Content (CMS Authors)
 Kick-started Sustaining
process improvement project
with an intention to improve
process across the board and
increased focus on customer
experience and business
alignment
 Enriched in terms of quality,
CE , Knowledge sharing and
as part of communication,
started sending newsletter
on monthly basis
 Deployed FPP for refresh
launch to monitor the
effectiveness of handling
refresh launch requests
 Deployed a mechanism to
identify RCA & implement
preventive actions for weekly
errors
 Identified preventive action
& arrayed best practices to
avoid SLA breach
 Implementing DBPMS tool
for time tracking, follow-up
and archiving of key learning
& RCA
 Identified the right tool,
questionnaire, frequency &
audience and initiated the
Stakeholder Satisfaction
Survey
 Implemented globalization
checklist to diminish the
errors while sending the
translated files to quality WF
 Identified and started the
Services description Project
and removing the hyperlinks
from technotes globally
Site Audit
 63% reduction in Post-Live
Backlog in FY15Q2 when
compared with the previous
quarters.
 First Pass Percentage in Pre-
Live is consistent at 95% for
the two consecutive
quarters.
 Successfully completed
'Standardization of Error
Description' project in Pre-
Live by integrating
KeyXpress with DBPMS and
implementing the same
across locations
 Integrated the Maxamine
audits in DBPMS tool for
better monitoring and
reporting.
 Successfully completed
special projects in Premier +
migration accounts for UK &
IE within the specified
timelines.
Spot
 Successfully launched the
Legal pages for EMEA
region; maintained 100%
quality in all the launches
 Successfully
migrated/launched the pages
for
ES,IT,PL,MY,SG,KR,AR,CO,
MX,CL,PE,IN with meeting
the deadlines and by
providing 100% quality.
 POLARIS launched; new
layout across dell.com which
provides best purchase
experience to the customers.
 Team is continuously
working with the GLOBAL
leads in creating MC files
and pages for the POLARIS
launches.
Spotlights
eBiz Projects
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7
Business Highlights| August 2014 | Confidential | 2014 Dell. All rights reserved
Dell eBiz
Employee Engagement
Enterprises Soft skills
training
for all team
members
8
Employee Engagement Enterprises |August 2014 | Confidential | 2014 Dell. All rights reserved
ell eBiz Services is a sub vertical of Dell
DBusiness Process Solutions (DBPS).
We constantly strive to preach and
practice the mantra -“Enlighten, Educate &
Evolve”; through our integrated learning
methodology and strive for excellence in the
work we do.
Dell eBiz Services is three years old now. In
these 3 years, we have developed and
demonstrated our capabilities in the following
areas: Website Audit, Content Management,
Pricing & Analytics, and Retail Websites & Rich
Media Solutions. We have consistently met the
Service Level Agreement (SLA) and
Organisational Level Agreement (OLA). Our
quality has always hit the bull's eye. Our clients
took an online survey to validate the same.
No matter how much we grow, there is still
scope for improvement. To exhibit the same,
there are few areas that will be focused in the
upcoming quarters. They are: Improving the
ability to automate thereby increasing
productivity, Enhancement of Communication
Skills through various team building activities,
Delivery
Enhancements/Achievements/Capabilities need
to be marketed better to senior sponsors and to
understand senior sponsors KRAs better & plan
projects accordingly.
As per the areas of focus, few of business
initiatives are already in action, such as:
 Automation opportunity tracker
deployed on SharePoint to solicit
ideas from the team members
directly & will be driven using
metrics in Associate scorecard (New
initiative for FY15; go-live from
FY15Q2)
 Automation team formulated to
utilize sustaining hours optimally.
 Soft skills training for all team
members leveraging the training
team.
 Strategize & develop tactical
customer engagement plan to
highlight capabilities, etc.
 Frequent Onsite interaction to
develop relationship & understand
progress on engagement plan.
 Weekly, Monthly & Quarterly awards
for the associates.
 With greater social media impact, we
also have active dedicated pages and
groups of Dell eBiz Services in social
media platforms.
“
““Selling Our Stories &
Capabilities” is the ongoing
agenda for this year.
Weekly, Monthly
& Quarterly awards
for the associates.
9
Employee Engagement Enterprises| August 2014 | Confidential | 2014 Dell. All rights reserved
An online tracker will remove
the barriers of organisation
hierarchy to share one's ideas
professionally, encouraging
the new ideas and
innovations and indirectly
inuencing the business.
Training programs are tools
for grooming and nurturing
oneself, for the prerequisites
of corporate environment.
The Associate & Managerial
Score Card approach and
rewards and recognitions on
a weekly and monthly basis,
will help to institutionalize
better transparency and
clarity among the workforce.
“Selling Our Stories &
Capabilities” is the ongoing
agenda for this year. With the
changing outlook of business
presentation approaches,
Dell eBiz Services has
deployed the Go to Market
Strategy (GTM) initiatives.
We are active in the social
media platforms such as
Facebook, LinkedIn, and
Salesforce Chatter etc. This
will not only help to market
our stories and generate new
business leads, but it will also
help establish and enhance
the brand for Dell Services
and help team individual
opinions and improve their
relationship with each other.
All these tiny steps will aid to
ignite healthy competition
among the team members
and boost their morale.
It is like how every block is
essential for building an
empire, it is important to
evolve ourselves through
overall holistic grooming.
These small business
initiatives and employment
enrichment programs will act
as catalyst to excel in our
performance and march
towards a bright future.
The Future of Your PC's Hardware
ince the dawn of electronics, we've
Shad only three types of circuit
components--resistors, inductors, and
capacitors. But in 1971, UC Berkeley
researcher Leon Chua theorized the
possibility of a fourth type of component,
one that would be able to measure the ow
of electric current: the memristor. Now, just
37 years later, Hewlett-Packard has built
one.
What is it? As its name implies, the
memristor can "remember" how much
current has passed through it. And by
alternating the amount of current that
passes through it, a memristor can also
become a one-element circuit component
with unique properties. Most notably, it can
save its electronic state even when the
current is turned off, making it a great
candidate to replace today's ash memory.
Memristors will theoretically be cheaper and
far faster than ash memory, and allow far
greater memory densities. They could also
replace RAM chips as we know them, so
that, after you turn off your computer, it will
remember exactly what it was doing when
you turn it back on, and return to work
instantly. This lowering of cost and
consolidating of components may lead to
affordable, solid-state computers that fit in
your pocket and run many times faster than
today's PCs.
Someday the
memristor could spawn
a whole new type of
computer, thanks to its
ability to remember a
range of electrical
states rather than the
simplistic "on" and "off"
states that today's
digital processors
recognize. By working
with a dynamic range
of data states in an
analog mode,
memristor-based
computers could be
capable of far more
complex tasks than just
shuttling ones and
zeroes around.
When is it coming?
Researchers say that no
real barrier prevents
implementing the
memristor in circuitry
immediately. But it's up
to the business side to
push products through
to commercial reality.
Memristors made to
replace ash memory
(at a lower cost and
lower power
consumption) will
likely appear first; HP's
goal is to offer them by
2012. Beyond that,
memristors will likely
replace both DRAM
and hard disks in the
2014-to-2016 time
frame. As for
memristor-based
analog computers, that
step may take 20-plus
years.
10
Tech Talk |August 2014 | Confidential | 2014 Dell. All rights reserved
“
32-Core CPUs From Intel and AMD
If your CPU has only a single core, it's
officially a dinosaur. In fact, quad-core
computing is now commonplace; you
can even get laptop computers with four
cores today. But we're really just at the
beginning of the core wars: Leadership
in the CPU market will soon be decided
by who has the most cores, not who has
the fastest clock speed.
What is it? With the gigahertz race
largely abandoned, both AMD and Intel
are trying to pack more cores onto a die
in order to continue to improve
processing power and aid with
multitasking operations. Miniaturizing
chips further will be key to fitting these
cores and other components into a
limited space. Intel will roll out 32-
nanometer processors (down from
today's 45nm chips) in 2009.
When is it coming?
Intel has been very
good about sticking to
its road map. A six-core
CPU based on the
Itanium design should
be out imminently,
when Intel then shifts
focus to a brand-new
architecture called
Nehalem, to be
marketed as Core i7.
Core i7 will feature up
to eight cores, with
eight-core systems
available in 2009 or
2010. (And an eight-
core AMD project
called Montreal is
reportedly on tap for
2009.)
After that, the timeline
gets fuzzy. Intel
reportedly canceled a
32-core project called
Keifer, slated for 2010,
possibly because of its
complexity (the
company won't confirm
this, though). That
many cores requires a
new way of dealing
with memory;
apparently you can't
have 32 brains pulling
out of one central pool
of RAM. But we still
expect cores to
proliferate when the
kinks are ironed out:
16 cores by 2011 or
2012 is plausible
(when transistors are
predicted to drop again
in size to 22nm), with
32 cores by 2013 or
2014 easily within
reach. Intel says
"hundreds" of cores
may come even farther
down the line.
Hundreds of cores may come
even farther down the line.
“
11
Tech Talk| August 2014 | Confidential | 2014 Dell. All rights reserved
LinkedIn
Revamps Search
With New
Galene
Architecture
Pre-Galene Architecture
Prior to building Galene,
LinkedIn was utilizing a process
that centered on an open-
source library called Lucene.
According to LinkedIn, this
solution was used to "build a
search index, searching the
index for matching entities, and
determining the importance of
these entities through relevance
scores." Their search index had
two primary components to it:
 Inverted Index: Mapping
search terms to a list of
entities that contain those
terms.
 Forward Index: Mapping
entities to metadata about
those entities.

Unfortunately, the information
housed within Lucene was large
and couldn't be housed on a
single computer. To alleviate
that problem, LinkedIn broke
up the index into "shards," each
which contained a portion of
the index.
In addition to the structure
above, LinkedIn also had to
create processes that took into
consideration their limited
ability to make live updates to
the system, which was a very
costly issue.
Pre-Galene Pain Points
LinkedIn's previous system was
proving not to be a scalable
solution. Some of the top pain
points that their organization
was facing from a search
standpoint were:
 Difficulty rebuilding a
complete index.
 Live updates were not
efficient.
 Scoring was inexible.
 The system did not support
all necessary search
requirements.
 Management of small open
sourced components was
difficult.
Out With the Old & In With
Galene
Below is a diagram that
provides a graphic
representation of the new
Galene search stack.
Top Skills for
Project Management:
 Marketing Skills
 Teaching Yourself New Skills
 Working Knowledge of Web Fundamentals
12
Social Space|August 2014 | Confidential | 2014 Dell. All rights reserved
 Relevance: The algorithm being used for Instant Member
Search now includes relevance that it was impossible to
incorporate in earlier versions. Included in this list are:
 Ofine static rank computation.
 Personalization based on factors such as connection
degree.
 Approximate name matching.
 Speed: Instant Search is more than twice as fast as the
previous implementation" and utilizes "about a third of the
hardware," according to LinkedIn.
The End User Experience
Now that we've covered a small portion of the technical
reasons LinkedIn upgraded their architecture, it's important
to discuss what changes the end user will experience.
 Access: Users are no longer limited to searching just their
first and second-degree connections. They now have
access to all LinkedIn members.
For a company that services
more than 300 million users,
LinkedIn's search
functionality was due for a
much-needed upgrade.
LinkedIn has traditionally
taken a more reactive
““
 Problem Solving Skills
 Subject Matter Knowledge
 Interpersonal and Leadership Skills
 Time Management & Communication
 Organizing Work Efficiently & Thinking Analytically
 Team Building Skills
 Tech Savvy & Risk Management Skills.
13
Social Space| August 2014 | Confidential | 2014 Dell. All rights reserved
s I was conversing
Awith my friend, he
greeted me with
happy news that he joined a
multi-level marketing
company, which sells
aromatherapy products that
improve air quality and help
people to have a healthier
life. My friend had tested
the products himself and he
is convinced with the value
of the products. As the
conversation prolonged, he
confided, "I have problem in
motivating myself. The
products are excellent. The
rewards system is good. But
I can't keep myself going.
Have you felt this before?
That's when I realized how
difficult and important it is
to keep ourselves motivated
to fulfill our dreams.
This is a common problem
shared by all the working
professionals. We all have
plans to achieve success in
life. But what is lacking is
the motivation that keeps us
going to transform our plans
into action. Typically, we feel
very 'excited' at the
beginning when doing
something new for the first
time. But as times passes,
we start lacking the passion
and focus towards our goals.
Our energy levels drop and
some of us might give up in
the middle of the journey.
How to Motivate Yourself for
Success
Here are the ways that I use that can effectively curb the problem
of motivation and stay focused. Below are few techniques and
small steps which will help you reach your goals:
READ A BOOK.
Just grab a book and read;
especially an inspirational
book or a book of success
stories. By reading these
books, you not only learn
from others but the story
will motivate you to move
ahead with your plans. It
also makes you re-focus
your energy on your goals
rather than focusing your
energy on the problems at
hand.
THINK OF PURPOSE OF
WHAT YOU DO.
If you don't feel motivated,
think of why you want to
achieve what you want. That is
the purpose of doing what you
are doing. Your purpose could
be to improve the life of others,
or help people to do things
more efficiently, or to help
people to make more money.
Thinking of your purpose is an
important way to motivate
yourself.
14
Aspire to Inspire|August 2014 | Confidential | 2014 Dell. All rights reserved
Having said all these, intrinsic motivation is far more effective than extrinsic motivation.
Intrinsic motivation is like fulfillment, satisfaction, sense of achievement and enjoyment. To have a
long lasting happiness and satisfaction, build in intrinsic motivation.
TALK TO A
SUPPORTIVE
FRIEND.
Talking to a supportive
friend would be able to
overcome the problem
of lacking motivation.
You can also talk to
your business partners
regarding this. Find
someone that you are
comfortable with and
share your problems
with him. Sharing
your problems, will
make you feel re-
charged and re-
energized.
LISTEN TO
AUDIO TAPE.
If you don't like
reading, get a
motivational tape
and listen to it.
The contents of
the tape can
motivate you and
help you to look
at things from
the different
perspective and
from a positive
outlook.
GO THROUGH
YOUR GOALS
DAILY.
Prepare a list of goals
that you want to
achieve. Write them
down on a piece of
paper. You should go
through your goals at
least once every day.
You need to do this
even more if you feel
down and de-
motivated. By doing
this, you refresh your
mind with the goals
you have set for
yourself and avoid
other distractions.
DO IT.
Another way to prevent the
problem of motivation is to
get your hands dirty and
get started with what you
need to do. Sometimes you
don't feel like doing what
you want to do. But by
'forcing' yourself to just do
it, you'll probably gain
momentum little by little
and without you realize,
you have actually finished
the task on hand. No
matter what, just start with
what you need to do,
either you like it or not.
15
Aspire to Inspire| August 2014 | Confidential | 2014 Dell. All rights reserved
I
n this male chauvinistic
society, she is a woman, who
has risen up beyond her own
thoughts. Born on June 19, 1945,
she grew up with her mother and
two brothers in Rangoon, Burma.
Her mother, Khin Kyi remained in
the political sphere after the death
of her husband and was appointed
ambassador to India. This woman
went with her, attending college
there and earning a degree in
politics and becoming a fanatic of
Mahatmas Gandhi and a believer
in civil disobedience. Later, she
went on to Oxford University in
England and achieving a B.A. in
philosophy, politics and economics
in 1964. Following her graduation,
she worked for three years at the
United Nations in New York City.
YES, she is none other than the
staunch fight of Burma, Aung San
Suu Kyi.
When Suu Kyi was at Oxford, she
met a fellow student, Dr. Michael
Arias, who was studying Tibetan
culture. They fell in love and
finally got engaged in 1971 and
married in 1972, settling down in
England where they raised their
two sons, Kim and Alexander. Life
seemed peaceful for Suu Kyi until
that day in 1988 when she
discovered that her mother, still
living in Burma, had suffered a
severe stroke. Suu Kyi rushed
home, promising her family that
she would be back as soon as her
mother was well. It wasn't long
after arriving in Burma, now
called Myanmar, that Suu Kyi
discovered that things in her native
country had changed for the
worse; an oppressive military
dictatorship had taken over
Myanmar, denying its citizens
many basic human rights. Though
Suu Kyi went to care for her
mother, she could not help but see
what was going on, how so many
people were suffering, being
abused, threatened and terrified.
Becoming heavily involved with
politics, Suu Kyi helped to create
the National League for
Democracy, a political group aimed
at dismantling the military junta
and installing democracy as the
new form of government through
peaceful demonstrations and legal
elections. On August 26, 1988,
with a massive poster of her father
behind her, Suu Kyi stood in front
of the glittering Shwedagon
Pagoda, one of the holiest sites in
Myanmar, and gave a beautifully
eloquent, passionate speech to a
half a million people who had
gathered to demonstrate. She
called for an end to the
government's use of violence on
unarmed protesters and proposed
that a committee be formed to
work with the junta to resolve the
crisis. Her message of hope and
peace and vows of freedom roused
the Burmese to ecstatic cheers,
and Suu Kyi was made leader of
the National League for
Democracy.
The Burmese government, on the
other hand, wasn't impressed. On
April 5, 1989, as she was walking
down a street, Suu Kyi was
confronted by two soldiers. The
men ordered her to stop and
threatened to shoot her if she
didn't. A firm believer in non-
violence, Suu Kyi continued to
walk closer and closer to them.
Angry, the soldiers raised their
Aung San Suu Kyi
A Woman to Look Up to
You will have to take me
to the airport in chains,
because otherwise
I will never leave!
“ “
16
A Life to Look Up |August 2014 | Confidential | 2014 Dell. All rights reserved
ries and gave her one last
warning, but before they could
pull the trigger an officer quickly
stepped in and told them to lower
their weapons.
Undeterred, Suu Kyi and her
organization pressed on and ran
in the national elections. Suu Kyi
and her party won with 82% of
the vote, making her Myanmar's
new leader and the National
League for Democracy the new
ruling party. Ignoring the election
results, they declared their
candidates the winners, arrested
and tortured several of Suu Kyi's
party members, and placed Suu
Kyi under house arrest. Not
wanting to risk a revolution by
killing Suu Kyi and turning her
into a martyr, the junta told her
that she was free to leave at any
time, but she would never be
allowed to return to Myanmar.
Suu Kyi shot back, “You will have
to take me to the airport in
chains, because otherwise I will
never leave!” In 1991, Suu Kyi
received the Nobel Prize for
Peace, making her the first
incarcerated person to win one. It
was presented to her by her
husband and their sons, making
this one of the last times she ever
saw them for many years. She
was also awarded $1.3 million
dollars in prize money, which she
quickly used to establish a health
and education fund for girls.
After six years, pressure from
foreign government caused the
Burmese junta to lighten up
slightly on Suu Kyi's house arrest,
allowing her to leave her home
for short periods of time and
speak to people who came to the
barbed wire fence to meet her.
One day, Suu Kyi's husband
Michael became ill with terminal
prostate cancer in 1997. Suu Kyi
was horrified and wanted to be
with Michael, but she couldn't
leave Myanmar and Michael
wasn't allowed into the country.
Appeals to the Burmese
government poured in from world
leaders such as Pope John Paul II
to allow Michael to visit Suu Kyi
were met by deaf ears. The junta
told Suu Kyi that she could go to
see Michael and return any time
that she wanted, but Suu Kyi
didn't trust them. Michael died
on March 27, 1999, his fifty-third
birthday, without ever seeing Suu
Kyi again.
In 2003, during one of her rare
breaks from house arrest, Suu Kyi
and several members of the
National League for Democracy
were attacked by a government
sponsored mob in which 70
members of the NLD were killed.
Suu Kyi narrowly escaped death
herself. In the aftermath, Suu Kyi
was arrested and spent three
months in jail before returning to
house arrest. No one has been
held responsible for the deaths.
Suu Kyi spent her 64th birthday
in prison, sharing her cake with
her guards before being
sentenced to three years of hard
labor.
The trial was the breaking point
for many world nations, among
them the United States, Japan,
Thailand, Western Europe, South
Africa and the U.N. The U.N.
Secretary General Ban Ki-Moon
went to Myanmar to negotiate
Suu Kyi's release, but the
Burmese president essentially
told him to go to hell. World
leaders were condemning them.
Knowing that to commit Suu Kyi
to her sentence would destroy
them, in 2009 the junta reduced
her sentence to surprise house
arrest. When U.S. President
Barak Obama and British Prime
Minister Gordon Brown both
appealed to the Burmese junta to
release their political prisoners,
Myanmar ignored them and
dismissed Suu Kyi's appeal almost
out of hand in order to keep her
from running in the 2010
elections. But the pressure and
Suu Kyi's own dogged persistence
freed her on November 13, 2010,
and on April 1, 2012, the junta
was removed and she was elected
to the Burmese parliament.
While she would like to run for
president, the Burmese
constitution was deliberately
written to keep her from running
because she “owed allegiance to
foreign powers”—meaning her
two sons.
Though, considering how much
Aung San Suu Kyi had dealt with
in her life before, I'm sure this
will be little more than a bump in
the road for her. For the next
fifteen years, Aung San Suu Kyi
was forbidden from ever leaving
her home or ever reaching out to
anyone on the outside. Looking at
her struggle that she has gone
through, she is undoubtedly a
woman to look up to.
17
A Life to Look Up| August 2014 | Confidential | 2014 Dell. All rights reserved
When and how does your
day start and end?
My days are rarely alike, because
working in shifts makes it
impossible to have a routine.
The weeks when I'm working in
the morning shift I usually wake
up very early, before 6 AM,
because I don't like to hurry and
I do my best to avoid the
morning rush. I come in work
about half an hour earlier, so I
have time for a cup of coffee and
plan my day ahead. I leave work
at 4 PM and I usually go straight
home, where I live with my
boyfriend and my sister. We all
meet in the afternoon for
cocktail hour, we chat, play
board games or watch a movie
together.
The weeks when I'm working in
the afternoon shift I wake up
later, around 10 AM, and I
typically see to administrative
tasks. I start work at 4 PM and I
come back home at midnight.
My boyfriend is usually waiting
for me to arrive and we have a
chat or watch a little TV before
retiring for the day.
What gets you excited about
coming to work every day?
The various thrilling challenges
that arise every day and finding
a resolution for each of them. I
also enjoy getting together with
my colleagues and having a blast
on coffee breaks.
How does working at Dell
help you as a professional?
Ever since I have started
working at Dell I have never
stopped learning, and I think
this is the most important thing
I have acquired here. I have
discovered and perfected many
of my skills, and day by day I
grow even more thirsty for
knowledge and I'm looking for
new ways to widen my horizons.
What do you love the most in
your day to day life?
What I love the most are the
moments spent with my family
and the long chats I'm having
with my parents every day.
Although they are still
living in my hometown,
no day passes without
hearing from each
other.
What do
you hate the
most in your
day to day life?
Rush hours. I mostly
take the subway to
travel anywhere in
Bucharest, which gets
very crowded and hot
during rush hours.
What is the most
challenging aspect of
your job?
The most challenging aspect
of my job has been learning
how to efficiently
communicate with people
from different cultures. What
we consider common in
Romania might be frowned upon
in other countries, so I have
taken numerous cultural
awareness courses which have
helped me understand and
18
Associate Association|August 2014 | Confidential | 2014 Dell. All rights reserved
I grew up in Craiova, a small town in the southern part of Romania and I moved to
Bucharest 5 years ago to con nue my studies. I have studied English and Dutch
languages and literatures at the Bucharest University and I have majored in
American Fic on.
A Day in the Life of Andreea Iacob - Site Audit (Romania)
appreciate our differences.
Did you have any particular
role models – someone you
looked at and thought, “I
want to do what that person
is doing”?
I have had many role models
over the years, but not in the
sense that I wanted to do what
they did, but that I wanted to be
more like them and have the
moral traits they had. I believe
that a person is not defined by
their profession, but by the way
they pursue it and how they
regard the people around them.
What advice would you give
to someone who is fresh to
this industry?
Never stop learning and keep
in mind that the way you
perform your work tells
everything about you.
What do you do apart from
your daily official work day
or for fun?
I love reading, mostly American
fiction and postmodern poetry,
but I am also very passionate
about psychoanalysis and I enjoy
learning about it.
Sometimes, after work, I like to
relax by riding my bike in the
park. I also have a lot of fun
playing board games or doing
puzzles, and I love watching
comedy TV shows and Northern
European movies.
What is your ambition for
life?
To remain true to myself, be
grateful for everything that
comes my way and not to forget
to enjoy it.
What is that one dream that
you want to fulfill in your
life?
My dream is to establish a
donkey sanctuary one day. In
Romania, donkeys are used
merely as draught animals, most
of them living below subsistence
levels and performing works that
are too harsh for them. I hope
that in the future I will be able
to save many exploited donkeys
and provide them a happy work-
free life.
Three things that complete Andreea
Iacob as a person…
My family, discovering and pursuing
new exci ng passions, and my love
for all living creatures.
19
Associate Association| August 2014 | Confidential | 2014 Dell. All rights reserved
I
n this fast paced corporate
environment, the life is
always on its toes.
We barely have time
to sit back and
relax. We rarely
take conscious
steps for our
health. Even the
small steps to
keep our health fit,
is not done. During a
busy morning, it's easy to
let breakfast fall low in the list
of priorities, but taking just a
few minutes to have something
to eat can really make a
difference in the day. As stated
above, Breakfast is the most
important meal of the day.
Breakfast provides the body and
brain with fuel after an
overnight fast - that's where its
name originates, breaking the
fast! Without breakfast you are
effectively running on empty,
like trying to start the car with
no petrol! Nutritionists advise
that breakfast should be eaten
within two hours of waking and
a healthy breakfast should
provide calories in the range of
20-35% of your guideline daily
allowance (GDA).
Breakfast foods are
good sources of vital
nutrients such as
calcium, iron and B
vitamins as well as
protein and fibre.
The body needs these
indispensable nutrients
and study shows that if
these are missed at breakfast,
they are less likely to be
compensated for later in the
day. Research shows those who
eat breakfast are less likely to be
overweight and more likely to
be within their ideal weight
range compared with breakfast
skippers. If you skip
breakfast, you're more
likely to reach for
high sugar and
fatty snacks
mid-morning.
Breakfast also
restores
glucose levels,
an essential
carbohydrate
that is needed for
the brain to function. Many
studies have shown how eating
breakfast can improve memory
and concentration levels and it
can also make us happier as it
can improve mood and lower
stress levels. "Eating breakfast
has long term health benefits.
It can reduce obesity, high
blood pressure, heart disease
and diabetes.”
Those who eat breakfast are 50
per cent less likely, according to
US researchers, to have blood
sugar problems. Consequently,
they have a decreased risk of
developing diabetes or having
high cholesterol levels which
could lead to heart disease.
Eating breakfast is the secret to
staying healthy.
Breakfast can include
all sorts of options:
cereals, bread,
fruit, and dairy
products (such as
eggs, milk,
yoghurt and
cheese). To make
eating breakfast a
habit or to give your
Do NOT Break your Breakfast
20
Health is Wealth |August 2014 | Confidential | 2014 Dell. All rights reserved
Breakfast like A King,
Lunch like a Prince and
Dine like a Pauper
It's a well-known phrase, but do we
follow it? A question, we all need to
answer ourselves.
breakfast a nutrition
makeover, rethink on the
meal. For sustainable energy,
partner high-fiber foods with
proteins that promote
alertness. That breakfast is
the most important meal of
the day.
Apart from providing us with
energy, Breakfast is an
excellent occasion to eat
together as a family when
possible. Establishing good
breakfast habits in childhood
and maintaining them
throughout adolescence may
be an important factor in
reducing the prevalence of
breakfast skipping and
developing good eating habits
that last a lifetime. Healthy
eating doesn't necessarily
mean dieting, it refers instead
to eating sensible, balanced
amounts of the right foods at
the right times – and that
includes a good breakfast.
“ “
21
Health is Wealth| August 2014 | Confidential | 2014 Dell. All rights reserved
n this modern era of fast
Imoving lifestyle, life is all
about being on toes with the
world and trying to be the best
in our profession in some way
or the other, earn money,
competing with each other, etc.
But the truth is WE have
stopped looking around us. We
have stopped noticing and
valuing the environment in
which we live in. We have
created a cocoon for ourselves
so much so that our eyes have
become blinded by it. The life
outside is completely different
and beyond our perception.
Recently while I was walking on
the road, I saw a destitute
family on the platform. There
was a father, a mother, a
daughter and a son. The father
asked his children to go and beg
for money which would feed
them that afternoon. And the
girl child refused immediately,
as she did not want to do it.
After her parents coerced her a
little more, she was left with no
other option. This is just one
small incident that happened in
one part of my life. This might
have happened every day in
front of our eyes, but we have
failed to notice this. This is
simplest form of “Child
Trafficking”.
In simple terms Child
Trafficking is all about
“recruitment, transportation,
transfer, harboring, and/or
receipt” of a child for the
purpose of exploitation. Child
trafficking, a human rights
violation, unlike many other
issues is found in both
developed and developing
nations. Child Trafficking seems
to be a ritual followed globally
from ages, when slavery and
bondage was at its pinnacle.
Though statistics regarding the
magnitude of child trafficking
are difficult to obtain, the
International Labor
Organization estimates that 1.2
million children are trafficked
every year from India.
There are different kinds of
child trafficking which includes
illegal & forced child labor,
trading of children, sexual
prostitution, slavery, children
used in domestic fronts as
servants, in armed forces, in
drug peddling smuggling, organ
How important is the Bud for the Flow
HUMAN RIGHTS ARE INSCRIBED IN THE HEARTS OF
PEOPLE; THEY WERE THERE LONG BEFORE LAWMAKERS
DRAFTED THEIR FIRST PROCLAMATION.“ “– Mary Robinson, United Nations High Commissioner for Human Rights
22
Guest Editorial |August 2014 | Confidential | 2014 Dell. All rights reserved
wer?
trade, use of children in
circus, etc. These are just few
which are known to the
world. We don't know, in what
many other ways, these tiny
tots are exploited and
harmed. There are many
economic, political, cultural
and religious factors that
contribute to the spread of
this virus in the society. This
can range from forced child
begging, lack of proper laws
in place to protect the rights
of these children, poverty,
increase in population,
female infanticide, child
marriage, etc.
It has been found by UNICEF
that children who are forced
to beg by third parties are
often removed from their
families, surrender the
majority of their income to
their exploiter, endure unsafe
work and living conditions,
and are at times maimed to
increase profits. These
children are forced through
these abusive acts receive
little to no education, and
hence are unable to fight for
their rights. And we as a
society have forgotten to look
deep into their pain.
As we move forward the
timeline, it is vital for all of us
to come together and resolve
this evil and eradicate it
completely from its roots. It
will be a long journey and one
individual person can never
do it. It's all about working
together for a better place to
live in. One of the most
significant steps that need to
be taken is, executing the
laws in practice which are
already there in place.
Parallel to this, we have to
create awareness among the
public and develop conditions
that will help people to seek
aid for their safety. There are
many NGOs which work in
this field. As always finance,
logistics, media and
government policies have
failed to put them in
limelight.
We always see the outer circle
of life and talk about dirty
politics, corruption, corporate
frauds, ination,
unemployment etc. But
beyond our imagination,
there is a world, where the
bud is crushed before it opens
up to be a ower. Let's come
out of our shallow life, look
beyond this thin line, and
march towards a society
where our children are safe.
23
Guest Editorial| August 2014 | Confidential | 2014 Dell. All rights reserved
P
resentation skills are imbibed in us.
Some are better than others. The
primary goal for presentation skills is to
be better than the competitors, whoever and
whatever that is. The secondary goal is to make
better presentations with every presentation
that delivered in past. In short, "Effective
Presentation Skills are Important”
Having the grander product is never enough to
assure business success. Apple is recognized for
offering prominent verge technology and Steve
Jobs is often sculpted as a superior orator. If
one is not the Apple of the industry, just
imagine how much better and refine the
presentations need to be. Business leaders are
often expected to present their message with
confidence and clarity to staff, clients, partners,
investors and sometimes the public. Millions of
dollars can ride on these presentations.
Better presentation skills reduce the stress on
presenters which means they will be more
willing to present and more effective with their
communication. Better presenters can deliver
their 30 minute presentation in 5 minutes or
90 seconds when needed. Better presenters
also save time while preparing because they
prepare their presentation more efficiently.
One should take effort to know the main
purpose of the presentation communicating to
the audience. To improve the presentation
skills, the first and foremost step is to
concentrate on how effectively one
communicates with the listeners. Remember
that the key to have good presentation skills is
not only though the transmission of the
message but through the reception
of the message as well.
The purpose of
the
presentation should be centered on catching
the attention of the audience and keeping it;
they should be persuaded of the merits and the
benefits of the presentation. The content of the
presentation is always essential. It is vital to
prepare an in-depth and comprehensive study
of the topic which is presented in an intelligent
and confident fashion.
Developing presentation skills and giving an
effective presentation is not an easy task. It is
said that some people are born with
presentation skills, yet it can be acquired as
well. Basically, it defines one's character as a
mature professional. Anyone who understands
the basics of presentation skills and knows how
to put it into proper application is a good
indication of a potential company asset. It is
not easy to be speaking before a group of
professionals. This also explains why
presentation skill is important.
Always remember that conducting a
presentation is not merely an obligation; it is a
talent and a skill. One should not just perceive
a presentation to be a typical company practice,
because this characterizes one as a true
professional. This is an art, when learnt, can be
your best friend for lifetime and help climbing
the ladder of success in the aspect of one's
career.
It's All about
How You Present It
24
Soft Skills Segment |August 2014 | Confidential | 2014 Dell. All rights reserved
Artist : Vijay Diwakaran
25
Art Corner| August 2014 | Confidential | 2014 Dell. All rights reserved
26
Quick Tips |August 2014 | Confidential | 2014 Dell. All rights reserved
Tips for Effective
Workplace Communication
Revive the Great
Lost Art of Conversation
Handle Conflicts
with Diplomacy
Make Work Fun
Don't Just Hear - Listen
Make Employees
Feel Like Owners
Trust Your People
Give Employees
What They Want
Give Good Feedback
Respect
Cultural Differences
Take Your Emotions
Out of the Equation
SPOT AWARDS
1. Narendra Kumar Mavillapalli
SPOT Team
2. Dinesh Poraiyurmunus
SPOT Team
3. Pushpalatha Loganathan
SPOT Team
4. Tamilselvi Ragavan
CMS Authors Team
5. Priyanka Pidugu
Dell Star
6. Priyadharshini Panneerselvam
CMS Authors Team
7. Ramji Ganesan
CSMB Analytics
8. Munusri Sarath
Global SnP Content
9. D Sankar
Global SnP Content.
10. Amit Singh Rathore
Site Audit
11. Ajit Kumar Sukumaran
Site Audit
12. Peter Pedersen
Site Audit
13. Ilinca Ghisoiu
Site Audit
BRONZE AWARDS
1. Sivakumar Subramani
CMS Authors Team
2. Saravanan Subramani
CMS Authors Team
3. Narendra Dipalal Kag
Site Audit
4. Teodora Mihalache
Site Audit
5. Syedrahamanulla Syed
Site Audit
6. Murali Paramasivam
Global SnP Content
R&R Awards
27
Puzzle| August 2014 | Confidential | 2014 Dell. All rights reserved
1. Oktoberfest instrument
5. Oscar presenters take
9. Rye grass disease
14. Burden
15. Diamond Head locale
16. New Zealand native
17. What If tree falls in forest" has
20. Parthenon's site
21. Made a memo
22. They're put in food
23. Sign for the superstitious
25. No, in a circle
28. Hardly ordinary
29. Brass or bronze, e.g.
31. Campus VIP, slangily
33. Like fairy-tale dragons, eventually
34. "But will it play in ?"
35. No longer in existence
38. "Play something else!"
39. Broadcast
40. Colors crudely
41. Middle ear bone
42. Bagpiper's headwear
45. It may be spotted in a tree
46. Excessive criticism
47. Make a silhouette
49. The best
52. Marinara and bechamel
53. They're cast over the ocean?
57. Overly full
58. Floor
59. VIP in the UAE
60. Door fasteners
61. Piquant flavor
62. Baglike structures in animals
1. Beefsteak or cherry
2. One way to stand
3. Plumb tuckered out
4. Positive attribute
5. Some deliveries
6. Shake one's tail
7. "Caught you!"
8. Ambulance item
9. Discharge
10. One may be on its last leg
11. Comedian Whoop'
12. Valuable find
13. "Whether nobler ..."
18. Asthmatics' needs
19. Huge amount of bricks
23. Gallimaufry
24. Western state
26. X or Y, in math
27. Swedish rug
30. How workaholics often work
31. Place for a statue or a hero
32. Large crucifix
33. Arrogant one
34. Land of the alpaca
35. Chew like a rat
36. Some eye doctors
37. Many a "Li'l Abner" character
38. Tokyo, pre-Tokyo
41. Greenest around the gills
42. Port on Commencement Bay
43. Acid found in vinegar
44. Partners of Mmes.
46. Tuesday (Mardi Gras.
48. Game essentials
50. Hard to comprehend
51. Front and back
52. Belted out a tune
53. Burning remnant
54. Living Nativity sound
55. Airport stat.
56. Woman's hairstyle
Puzzle
ACROSS DOWN
5 6 8 2 1 4 7 3 9
1 3 7 6 5 9 4 8 2
2 9 4 3 7 8 5 1 6
3 2 6 1 9 5 8 4 7
4 8 9 7 6 3 2 5 1
7 1 5 8 4 2 9 6 3
9 4 2 5 3 6 1 7 8
8 7 3 4 2 1 6 9 5
6 5 1 9 8 7 3 2 4
Answer for Fy-Q1
Winners of FY15 - Q1 Sudoku
Tomislav Hersak &
Ghanashyam Shankanbah
26
Photos |August 2014 | Confidential | 2014 Dell. All rights reserved
SPOT AWARDS
1. Narendra Kumar Mavillapalli
SPOT Team
2. Dinesh Poraiyurmunus
SPOT Team
3. Pushpalatha Loganathan
SPOT Team
4. Tamilselvi Ragavan
CMS Authors Team
5. Priyanka Pidugu
Dell Star
6. Priyadharshini Panneerselvam
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Ebiz express magazine

  • 1. INSIDE Dell eBiz - Employee Engagement Enterprises Aung San Suu Kyi - A Woman to Look Upto Know Your Leader - Ramgopal Kuppuraj A Day in the Life of Andreea Iacob eBiz ExpressFY-15, Q2
  • 2. INSIDE Message from Vertical Head Know Your Leader - Ramgopal Kuppuraj Business Highlights & Spotlights of the eBiz Projects Dell eBiz - Employee Engagement Enterprises Tech Talk Skills Snapshot Social Space Aspire to Inspire A Life to Look Up Associate Association Health is Wealth Guest Editorial Soft Skills Segment Art Corner Puzzle 03 04 06 08 10 12 12 14 16 18 20 22 24 25 27 Dell eBiz Express Contributors Satish Mishra, Nishchay Mathur, Ankush Anand, Ila Asthana Please send your feedback to ila_asthana@dell.com Layout Design Dhashinamoorthy 16 422 Message from Vertical Head - Satish Mishra FY15 Q3 Know Your Leader - Ramgopal Kuppuraj Business Highlights & Spotlights of the eBiz Projects Dell eBiz - Employee Engagement Enterprises The Future of Your PC Top E Commerce Skills LinkedIn Revamps Search Motivational Column - How To Motivate Yourself For Success Aung San Suu Kyi - A Woman to Look Upto A Day in the Life of Andreea Iacob - Site Audit (Romania) Do NOT Break your Breakfast How Important is the Bud to the Flower It's All About How You Present It Photos of the Art Corner 2 Contents |August 2014 | Confidential | 2014 Dell. All rights reserved
  • 3. As the 2nd quarter of FY15 ends, it leaves behind few memorable days of happiness and sadness and ways to march towards the 3rd quarter of FY15, providing ample opportunities to implement the vision of Dell eBiz Services – “Enlighten, Educate & Evolve”. Dell eBiz Services is a leading landscape to share the collective insights, strategies and best practices from across all Dell business units. On June 7th 2014, many of our Dell eBiz Services members were recognised for their talent and contribution towards their work and honoured with Dell Champion Awards and other Dell Recognition Awards. For this quarter we have 6 Bronze Awards & Spot Awards distributed to our vertical members. This validates the exemplary efforts of the team leaders and the team members in particular, to deliver the business goals and strive of excellence. As commonly thought, Change is always constant, effective from August 4th 2014; the 10 hour working pattern comes into picture and with no more working Saturdays will be applicable. With this change, the upcoming quarters will view lots of organisational hierarchical changes and leadership trainings, which would show positive enhancement in our business. “Selling Our Stories & Capabilities” is the ongoing agenda for this year. With the changing outlook of business presentation approaches, Dell eBiz Services has deployed the Go to Market Strategy (GTM) initiatives. We are active in the social media platforms such as Facebook, LinkedIn, and Salesforce Chatter etc. This will not only help to market our stories and generate new business leads, but it will also help establish and enhance the brand for Dell Services. With the outlook of new projects and business leads, the FY15 will be marked as the year for the overall grooming for every individual at Dell eBiz Services. This comprehensive learning approach will be an exciting opportunity to learn and develop soft skills through internal training programs, to nurture our assets and enrich the client relationship. As persistently said, my message to every individual at Dell eBiz Services is – “Exceed the Expectations” and watch your career march towards success. Message from Satish Mishra Satish Mishra Vertical Head 3 Message from Vertical Head| August 2014 | Confidential | 2014 Dell. All rights reserved
  • 4. This time, in “Know Your Leader” column, we are going to know about Ramgopal Kuppuraj, Team Leader from Site Audit. Let's get dig him to know more about him: KNOW YOUR LEADER Let us know about your career journey and current role. I started my career in Sep 2000 with Brigade Corporation (then Brigade Solutions) as a Customer Support Rep providing technical support to HP/Compaq consumer segment. It was one of the most enjoyable companies where you would love to work even on your Off days. I grew along with the company. I became Team Leader when I left the company after 5 Years in 2005. Then I joined HP technical support in Bangalore for a short stint before joining Siemens. In Siemens I took over the role of an Assistant Manager in driving Content Management projects for UK clients. My association with Siemens continued for 2.5 years and then joined AEL Data. AEL Data is part of AEL group (Andhra Electronics Limited) which supplies the electronic chips and quartz for DRDO, ISRO and other semi-conductor companies. Where AEL Data is into e-Publishing and eLearning. At AEL I was managing several projects in to Content Management and Document Management Systems and into production of eBooks. Apart from that, I was heading another project in to R&D of designing and manufacturing of book scanning machine and had built a semi-automatic book scanner using DSLR cameras for commercial market. I was with AEL for more than 4 years before parting ways to join Dell in Feb 2013. I joined Dell as Operations Supervisor handling the operations of Site Audit account in Dell eBiz Services. Tell us something about your family I am married and live along with my father. My father is a Retd. Govt. employee. My wife works in FSS as Assistant Manager. I have one elder brother who is working as Associate Director for Markets and Markets Inc. in Pune and settled there. He is married and has a 2 years old daughter. Choose the work that interests you and be passionate about that. Show dedication and involvement towards your work which will bring you growth. Be open to receive feedbacks and criticism that increases the opportunity to improve your skills. 4 Know Your Leader|August 2014 | Confidential | 2014 Dell. All rights reserved
  • 5. Can you name that one person who has made a tremendous impact on your life, both personal and professional and why? It's my parents. They are my moral support and the driving force in my life. My mom has contributed many to my success in both professional and personal life. She was very stubborn and had very good administrative skills from whom I have learnt a lot in management and administration. She is not with us anymore however the knowledge and intellect that she has left in us drives us still now and will in future. After my mom, it is our father who guided us in all kinds of situations and been the moral support for both of us till now. I always inspire him for his tremendous knowledge in various domains and learnt the art of tackling situations of any extreme. He has inculcated us with his ethical values, spiritual and morality that leads us to live the life full and happy to our eternal destiny. How do you balance your personal and professional life? Simple, I don't take office matters to home. I forget about office when I leave to home and vice versa. I seldom switch on my laptop during weekends. I ensure that I spend ample time with my family. Importantly I don't set wrong expectations to my family members weekends plans. I plan my weekends well in advance. What is the most challenging moment in your career? Challenges were there at every stage in my career, but it was when I was handed with the R&D project on D&M of scanning machine during my tenure with AEL Data is the most challenging. It is a new horizon for me and never experienced any such in my career before. We had few engineers for the designing and manufacturing part to take care of and I took the responsibility on the overall design concept and the software integration of the DSLR and the hydraulics for automation which was challenging. As a result, I personally learnt the operation of DSLR and how to effectively use a DSLR camera. Finally, in 12 months I delivered the prototype for a commercially viable scanning machine that can be manufactured at low cost. Your most memorable moment in your career. The moment I got my promotion as Team Leader in Brigade Corporation. What was the one toughest decision that you ever had to take? Marriage. Seriously. I was never in to that thought. However, eventually it happened. I lost all my bachelorhood enjoyment, still it is one of the most memorable events in my life. Professionally, I don't think I have taken any toughest decision. All has been taken according to the situation and I don't see them hard. What qualities do you think as a company we should possess in today's challenging times? The major strength of the company lies with its employees talent, intellect and skills. A company should look it to improving these strengths to expand its business horizon. The commercial market is fast growing and we should possess the skills to compete in the market. For that we should have our talent spool equipped and tamed for competing the challenge. How does your day begin and end? At office my routine starts with checking and replying to emails from various stakeholders, team members and from other departments. Have a check on the process status and metrics. Track the status of the projects initiated and provide feedback on the next steps and improvements. I always keep a to do list of the items that I need to do for the day. It gets updated daily based on the add-on work or requests received from stakeholders, management and from other folks. In the latter half of the day, I am engaged on calls with stakeholders before leaving for the day. What would be your piece of advice or suggestion to someone who wants to grow in his / her profession? Choose the work that interests you and be passionate about that. Show dedication and involvement towards your work which will bring you growth. Be open to receive feedbacks and criticism that increases the opportunity to improve your skills. Your most favorite quote Don't have one. I just read them but don't take it to heart. 5 Know Your Leader| August 2014 | Confidential | 2014 Dell. All rights reserved
  • 6. Requirements  Dell voice technical support team approves computer part dispatches post exhaustive troubleshooting & mandatory approvals.  A vendor is being utilized by Dell to check if the troubleshooting performed was correct & all approvals were in place prior to the dispatch.  This calls for personnel who are experts in troubleshooting & thus can audit and certify if the dispatch was required. Challenges with current vendor  Access to the voice recordings to vendors is done using citrix which leads to latency issues thereby reducing productivity levels  Delivery metrics thus were not in accordance with Dell expectations  Need for a more cost- effective solution. Dell eBiz Services solution  Since we are Dell internal, access to all recordings/tools/etc. is a simpler task with no latencies  Project to be delivered out of Noida location (Dell blue network)  Resourcing simplified due to proximity to technical support centers in and around Noida (Includes Dell as well)  Low costs as compared to vendor Business Highlights Project Dispatch Scrub Process Status & next steps  Pre-pilot calibrations completed to the Client's satisfaction  Even though this is a new capability for us, Client was appreciative of our queries/discussions & this boosted his confidence with us  Paid pilot of 11 FTEs approved by the Client; project in set-up phase  Learning experience on Seat management, Workstation & Phone procurement, Resourcing in new location (The Team did this from scratch!); senior management support appreciated!  Resources mobilized from Dell Mohali technical support team in order to minimize training & ramp periods  Training & calibration calls are in progress; scheduled go-live is mid-August  Post a toll-gate in September, project would ramp to ~37 FTEs > > > > > 6 Business Highlights |August 2014 | Confidential | 2014 Dell. All rights reserved
  • 7. Global SnP  Translation repository was created to overcome the global translation budget constraints. As a result, more than $20 K was saved by Global SnP content team.  Received appreciation from Steven Lalla (VP, dev eng Global ops & end users) for saving a Michael Dell escalation and received appreciation from Subbu Rama (Marketing director, social commerce) for supporting the cloud market place project  Increased productivity by 47% with 100% quality  Completed more than 10 product launches. Enterprise Product Content (CMS Authors)  Kick-started Sustaining process improvement project with an intention to improve process across the board and increased focus on customer experience and business alignment  Enriched in terms of quality, CE , Knowledge sharing and as part of communication, started sending newsletter on monthly basis  Deployed FPP for refresh launch to monitor the effectiveness of handling refresh launch requests  Deployed a mechanism to identify RCA & implement preventive actions for weekly errors  Identified preventive action & arrayed best practices to avoid SLA breach  Implementing DBPMS tool for time tracking, follow-up and archiving of key learning & RCA  Identified the right tool, questionnaire, frequency & audience and initiated the Stakeholder Satisfaction Survey  Implemented globalization checklist to diminish the errors while sending the translated files to quality WF  Identified and started the Services description Project and removing the hyperlinks from technotes globally Site Audit  63% reduction in Post-Live Backlog in FY15Q2 when compared with the previous quarters.  First Pass Percentage in Pre- Live is consistent at 95% for the two consecutive quarters.  Successfully completed 'Standardization of Error Description' project in Pre- Live by integrating KeyXpress with DBPMS and implementing the same across locations  Integrated the Maxamine audits in DBPMS tool for better monitoring and reporting.  Successfully completed special projects in Premier + migration accounts for UK & IE within the specified timelines. Spot  Successfully launched the Legal pages for EMEA region; maintained 100% quality in all the launches  Successfully migrated/launched the pages for ES,IT,PL,MY,SG,KR,AR,CO, MX,CL,PE,IN with meeting the deadlines and by providing 100% quality.  POLARIS launched; new layout across dell.com which provides best purchase experience to the customers.  Team is continuously working with the GLOBAL leads in creating MC files and pages for the POLARIS launches. Spotlights eBiz Projects > > > > 7 Business Highlights| August 2014 | Confidential | 2014 Dell. All rights reserved
  • 8. Dell eBiz Employee Engagement Enterprises Soft skills training for all team members 8 Employee Engagement Enterprises |August 2014 | Confidential | 2014 Dell. All rights reserved ell eBiz Services is a sub vertical of Dell DBusiness Process Solutions (DBPS). We constantly strive to preach and practice the mantra -“Enlighten, Educate & Evolve”; through our integrated learning methodology and strive for excellence in the work we do. Dell eBiz Services is three years old now. In these 3 years, we have developed and demonstrated our capabilities in the following areas: Website Audit, Content Management, Pricing & Analytics, and Retail Websites & Rich Media Solutions. We have consistently met the Service Level Agreement (SLA) and Organisational Level Agreement (OLA). Our quality has always hit the bull's eye. Our clients took an online survey to validate the same. No matter how much we grow, there is still scope for improvement. To exhibit the same, there are few areas that will be focused in the upcoming quarters. They are: Improving the ability to automate thereby increasing productivity, Enhancement of Communication Skills through various team building activities, Delivery Enhancements/Achievements/Capabilities need to be marketed better to senior sponsors and to understand senior sponsors KRAs better & plan projects accordingly. As per the areas of focus, few of business initiatives are already in action, such as:  Automation opportunity tracker deployed on SharePoint to solicit ideas from the team members directly & will be driven using metrics in Associate scorecard (New initiative for FY15; go-live from FY15Q2)  Automation team formulated to utilize sustaining hours optimally.  Soft skills training for all team members leveraging the training team.  Strategize & develop tactical customer engagement plan to highlight capabilities, etc.  Frequent Onsite interaction to develop relationship & understand progress on engagement plan.  Weekly, Monthly & Quarterly awards for the associates.  With greater social media impact, we also have active dedicated pages and groups of Dell eBiz Services in social media platforms.
  • 9. “ ““Selling Our Stories & Capabilities” is the ongoing agenda for this year. Weekly, Monthly & Quarterly awards for the associates. 9 Employee Engagement Enterprises| August 2014 | Confidential | 2014 Dell. All rights reserved An online tracker will remove the barriers of organisation hierarchy to share one's ideas professionally, encouraging the new ideas and innovations and indirectly inuencing the business. Training programs are tools for grooming and nurturing oneself, for the prerequisites of corporate environment. The Associate & Managerial Score Card approach and rewards and recognitions on a weekly and monthly basis, will help to institutionalize better transparency and clarity among the workforce. “Selling Our Stories & Capabilities” is the ongoing agenda for this year. With the changing outlook of business presentation approaches, Dell eBiz Services has deployed the Go to Market Strategy (GTM) initiatives. We are active in the social media platforms such as Facebook, LinkedIn, and Salesforce Chatter etc. This will not only help to market our stories and generate new business leads, but it will also help establish and enhance the brand for Dell Services and help team individual opinions and improve their relationship with each other. All these tiny steps will aid to ignite healthy competition among the team members and boost their morale. It is like how every block is essential for building an empire, it is important to evolve ourselves through overall holistic grooming. These small business initiatives and employment enrichment programs will act as catalyst to excel in our performance and march towards a bright future.
  • 10. The Future of Your PC's Hardware ince the dawn of electronics, we've Shad only three types of circuit components--resistors, inductors, and capacitors. But in 1971, UC Berkeley researcher Leon Chua theorized the possibility of a fourth type of component, one that would be able to measure the ow of electric current: the memristor. Now, just 37 years later, Hewlett-Packard has built one. What is it? As its name implies, the memristor can "remember" how much current has passed through it. And by alternating the amount of current that passes through it, a memristor can also become a one-element circuit component with unique properties. Most notably, it can save its electronic state even when the current is turned off, making it a great candidate to replace today's ash memory. Memristors will theoretically be cheaper and far faster than ash memory, and allow far greater memory densities. They could also replace RAM chips as we know them, so that, after you turn off your computer, it will remember exactly what it was doing when you turn it back on, and return to work instantly. This lowering of cost and consolidating of components may lead to affordable, solid-state computers that fit in your pocket and run many times faster than today's PCs. Someday the memristor could spawn a whole new type of computer, thanks to its ability to remember a range of electrical states rather than the simplistic "on" and "off" states that today's digital processors recognize. By working with a dynamic range of data states in an analog mode, memristor-based computers could be capable of far more complex tasks than just shuttling ones and zeroes around. When is it coming? Researchers say that no real barrier prevents implementing the memristor in circuitry immediately. But it's up to the business side to push products through to commercial reality. Memristors made to replace ash memory (at a lower cost and lower power consumption) will likely appear first; HP's goal is to offer them by 2012. Beyond that, memristors will likely replace both DRAM and hard disks in the 2014-to-2016 time frame. As for memristor-based analog computers, that step may take 20-plus years. 10 Tech Talk |August 2014 | Confidential | 2014 Dell. All rights reserved
  • 11. “ 32-Core CPUs From Intel and AMD If your CPU has only a single core, it's officially a dinosaur. In fact, quad-core computing is now commonplace; you can even get laptop computers with four cores today. But we're really just at the beginning of the core wars: Leadership in the CPU market will soon be decided by who has the most cores, not who has the fastest clock speed. What is it? With the gigahertz race largely abandoned, both AMD and Intel are trying to pack more cores onto a die in order to continue to improve processing power and aid with multitasking operations. Miniaturizing chips further will be key to fitting these cores and other components into a limited space. Intel will roll out 32- nanometer processors (down from today's 45nm chips) in 2009. When is it coming? Intel has been very good about sticking to its road map. A six-core CPU based on the Itanium design should be out imminently, when Intel then shifts focus to a brand-new architecture called Nehalem, to be marketed as Core i7. Core i7 will feature up to eight cores, with eight-core systems available in 2009 or 2010. (And an eight- core AMD project called Montreal is reportedly on tap for 2009.) After that, the timeline gets fuzzy. Intel reportedly canceled a 32-core project called Keifer, slated for 2010, possibly because of its complexity (the company won't confirm this, though). That many cores requires a new way of dealing with memory; apparently you can't have 32 brains pulling out of one central pool of RAM. But we still expect cores to proliferate when the kinks are ironed out: 16 cores by 2011 or 2012 is plausible (when transistors are predicted to drop again in size to 22nm), with 32 cores by 2013 or 2014 easily within reach. Intel says "hundreds" of cores may come even farther down the line. Hundreds of cores may come even farther down the line. “ 11 Tech Talk| August 2014 | Confidential | 2014 Dell. All rights reserved
  • 12. LinkedIn Revamps Search With New Galene Architecture Pre-Galene Architecture Prior to building Galene, LinkedIn was utilizing a process that centered on an open- source library called Lucene. According to LinkedIn, this solution was used to "build a search index, searching the index for matching entities, and determining the importance of these entities through relevance scores." Their search index had two primary components to it:  Inverted Index: Mapping search terms to a list of entities that contain those terms.  Forward Index: Mapping entities to metadata about those entities.  Unfortunately, the information housed within Lucene was large and couldn't be housed on a single computer. To alleviate that problem, LinkedIn broke up the index into "shards," each which contained a portion of the index. In addition to the structure above, LinkedIn also had to create processes that took into consideration their limited ability to make live updates to the system, which was a very costly issue. Pre-Galene Pain Points LinkedIn's previous system was proving not to be a scalable solution. Some of the top pain points that their organization was facing from a search standpoint were:  Difficulty rebuilding a complete index.  Live updates were not efficient.  Scoring was inexible.  The system did not support all necessary search requirements.  Management of small open sourced components was difficult. Out With the Old & In With Galene Below is a diagram that provides a graphic representation of the new Galene search stack. Top Skills for Project Management:  Marketing Skills  Teaching Yourself New Skills  Working Knowledge of Web Fundamentals 12 Social Space|August 2014 | Confidential | 2014 Dell. All rights reserved
  • 13.  Relevance: The algorithm being used for Instant Member Search now includes relevance that it was impossible to incorporate in earlier versions. Included in this list are:  Ofine static rank computation.  Personalization based on factors such as connection degree.  Approximate name matching.  Speed: Instant Search is more than twice as fast as the previous implementation" and utilizes "about a third of the hardware," according to LinkedIn. The End User Experience Now that we've covered a small portion of the technical reasons LinkedIn upgraded their architecture, it's important to discuss what changes the end user will experience.  Access: Users are no longer limited to searching just their first and second-degree connections. They now have access to all LinkedIn members. For a company that services more than 300 million users, LinkedIn's search functionality was due for a much-needed upgrade. LinkedIn has traditionally taken a more reactive ““  Problem Solving Skills  Subject Matter Knowledge  Interpersonal and Leadership Skills  Time Management & Communication  Organizing Work Efficiently & Thinking Analytically  Team Building Skills  Tech Savvy & Risk Management Skills. 13 Social Space| August 2014 | Confidential | 2014 Dell. All rights reserved
  • 14. s I was conversing Awith my friend, he greeted me with happy news that he joined a multi-level marketing company, which sells aromatherapy products that improve air quality and help people to have a healthier life. My friend had tested the products himself and he is convinced with the value of the products. As the conversation prolonged, he confided, "I have problem in motivating myself. The products are excellent. The rewards system is good. But I can't keep myself going. Have you felt this before? That's when I realized how difficult and important it is to keep ourselves motivated to fulfill our dreams. This is a common problem shared by all the working professionals. We all have plans to achieve success in life. But what is lacking is the motivation that keeps us going to transform our plans into action. Typically, we feel very 'excited' at the beginning when doing something new for the first time. But as times passes, we start lacking the passion and focus towards our goals. Our energy levels drop and some of us might give up in the middle of the journey. How to Motivate Yourself for Success Here are the ways that I use that can effectively curb the problem of motivation and stay focused. Below are few techniques and small steps which will help you reach your goals: READ A BOOK. Just grab a book and read; especially an inspirational book or a book of success stories. By reading these books, you not only learn from others but the story will motivate you to move ahead with your plans. It also makes you re-focus your energy on your goals rather than focusing your energy on the problems at hand. THINK OF PURPOSE OF WHAT YOU DO. If you don't feel motivated, think of why you want to achieve what you want. That is the purpose of doing what you are doing. Your purpose could be to improve the life of others, or help people to do things more efficiently, or to help people to make more money. Thinking of your purpose is an important way to motivate yourself. 14 Aspire to Inspire|August 2014 | Confidential | 2014 Dell. All rights reserved
  • 15. Having said all these, intrinsic motivation is far more effective than extrinsic motivation. Intrinsic motivation is like fulfillment, satisfaction, sense of achievement and enjoyment. To have a long lasting happiness and satisfaction, build in intrinsic motivation. TALK TO A SUPPORTIVE FRIEND. Talking to a supportive friend would be able to overcome the problem of lacking motivation. You can also talk to your business partners regarding this. Find someone that you are comfortable with and share your problems with him. Sharing your problems, will make you feel re- charged and re- energized. LISTEN TO AUDIO TAPE. If you don't like reading, get a motivational tape and listen to it. The contents of the tape can motivate you and help you to look at things from the different perspective and from a positive outlook. GO THROUGH YOUR GOALS DAILY. Prepare a list of goals that you want to achieve. Write them down on a piece of paper. You should go through your goals at least once every day. You need to do this even more if you feel down and de- motivated. By doing this, you refresh your mind with the goals you have set for yourself and avoid other distractions. DO IT. Another way to prevent the problem of motivation is to get your hands dirty and get started with what you need to do. Sometimes you don't feel like doing what you want to do. But by 'forcing' yourself to just do it, you'll probably gain momentum little by little and without you realize, you have actually finished the task on hand. No matter what, just start with what you need to do, either you like it or not. 15 Aspire to Inspire| August 2014 | Confidential | 2014 Dell. All rights reserved
  • 16. I n this male chauvinistic society, she is a woman, who has risen up beyond her own thoughts. Born on June 19, 1945, she grew up with her mother and two brothers in Rangoon, Burma. Her mother, Khin Kyi remained in the political sphere after the death of her husband and was appointed ambassador to India. This woman went with her, attending college there and earning a degree in politics and becoming a fanatic of Mahatmas Gandhi and a believer in civil disobedience. Later, she went on to Oxford University in England and achieving a B.A. in philosophy, politics and economics in 1964. Following her graduation, she worked for three years at the United Nations in New York City. YES, she is none other than the staunch fight of Burma, Aung San Suu Kyi. When Suu Kyi was at Oxford, she met a fellow student, Dr. Michael Arias, who was studying Tibetan culture. They fell in love and finally got engaged in 1971 and married in 1972, settling down in England where they raised their two sons, Kim and Alexander. Life seemed peaceful for Suu Kyi until that day in 1988 when she discovered that her mother, still living in Burma, had suffered a severe stroke. Suu Kyi rushed home, promising her family that she would be back as soon as her mother was well. It wasn't long after arriving in Burma, now called Myanmar, that Suu Kyi discovered that things in her native country had changed for the worse; an oppressive military dictatorship had taken over Myanmar, denying its citizens many basic human rights. Though Suu Kyi went to care for her mother, she could not help but see what was going on, how so many people were suffering, being abused, threatened and terrified. Becoming heavily involved with politics, Suu Kyi helped to create the National League for Democracy, a political group aimed at dismantling the military junta and installing democracy as the new form of government through peaceful demonstrations and legal elections. On August 26, 1988, with a massive poster of her father behind her, Suu Kyi stood in front of the glittering Shwedagon Pagoda, one of the holiest sites in Myanmar, and gave a beautifully eloquent, passionate speech to a half a million people who had gathered to demonstrate. She called for an end to the government's use of violence on unarmed protesters and proposed that a committee be formed to work with the junta to resolve the crisis. Her message of hope and peace and vows of freedom roused the Burmese to ecstatic cheers, and Suu Kyi was made leader of the National League for Democracy. The Burmese government, on the other hand, wasn't impressed. On April 5, 1989, as she was walking down a street, Suu Kyi was confronted by two soldiers. The men ordered her to stop and threatened to shoot her if she didn't. A firm believer in non- violence, Suu Kyi continued to walk closer and closer to them. Angry, the soldiers raised their Aung San Suu Kyi A Woman to Look Up to You will have to take me to the airport in chains, because otherwise I will never leave! “ “ 16 A Life to Look Up |August 2014 | Confidential | 2014 Dell. All rights reserved
  • 17. ries and gave her one last warning, but before they could pull the trigger an officer quickly stepped in and told them to lower their weapons. Undeterred, Suu Kyi and her organization pressed on and ran in the national elections. Suu Kyi and her party won with 82% of the vote, making her Myanmar's new leader and the National League for Democracy the new ruling party. Ignoring the election results, they declared their candidates the winners, arrested and tortured several of Suu Kyi's party members, and placed Suu Kyi under house arrest. Not wanting to risk a revolution by killing Suu Kyi and turning her into a martyr, the junta told her that she was free to leave at any time, but she would never be allowed to return to Myanmar. Suu Kyi shot back, “You will have to take me to the airport in chains, because otherwise I will never leave!” In 1991, Suu Kyi received the Nobel Prize for Peace, making her the first incarcerated person to win one. It was presented to her by her husband and their sons, making this one of the last times she ever saw them for many years. She was also awarded $1.3 million dollars in prize money, which she quickly used to establish a health and education fund for girls. After six years, pressure from foreign government caused the Burmese junta to lighten up slightly on Suu Kyi's house arrest, allowing her to leave her home for short periods of time and speak to people who came to the barbed wire fence to meet her. One day, Suu Kyi's husband Michael became ill with terminal prostate cancer in 1997. Suu Kyi was horrified and wanted to be with Michael, but she couldn't leave Myanmar and Michael wasn't allowed into the country. Appeals to the Burmese government poured in from world leaders such as Pope John Paul II to allow Michael to visit Suu Kyi were met by deaf ears. The junta told Suu Kyi that she could go to see Michael and return any time that she wanted, but Suu Kyi didn't trust them. Michael died on March 27, 1999, his fifty-third birthday, without ever seeing Suu Kyi again. In 2003, during one of her rare breaks from house arrest, Suu Kyi and several members of the National League for Democracy were attacked by a government sponsored mob in which 70 members of the NLD were killed. Suu Kyi narrowly escaped death herself. In the aftermath, Suu Kyi was arrested and spent three months in jail before returning to house arrest. No one has been held responsible for the deaths. Suu Kyi spent her 64th birthday in prison, sharing her cake with her guards before being sentenced to three years of hard labor. The trial was the breaking point for many world nations, among them the United States, Japan, Thailand, Western Europe, South Africa and the U.N. The U.N. Secretary General Ban Ki-Moon went to Myanmar to negotiate Suu Kyi's release, but the Burmese president essentially told him to go to hell. World leaders were condemning them. Knowing that to commit Suu Kyi to her sentence would destroy them, in 2009 the junta reduced her sentence to surprise house arrest. When U.S. President Barak Obama and British Prime Minister Gordon Brown both appealed to the Burmese junta to release their political prisoners, Myanmar ignored them and dismissed Suu Kyi's appeal almost out of hand in order to keep her from running in the 2010 elections. But the pressure and Suu Kyi's own dogged persistence freed her on November 13, 2010, and on April 1, 2012, the junta was removed and she was elected to the Burmese parliament. While she would like to run for president, the Burmese constitution was deliberately written to keep her from running because she “owed allegiance to foreign powers”—meaning her two sons. Though, considering how much Aung San Suu Kyi had dealt with in her life before, I'm sure this will be little more than a bump in the road for her. For the next fifteen years, Aung San Suu Kyi was forbidden from ever leaving her home or ever reaching out to anyone on the outside. Looking at her struggle that she has gone through, she is undoubtedly a woman to look up to. 17 A Life to Look Up| August 2014 | Confidential | 2014 Dell. All rights reserved
  • 18. When and how does your day start and end? My days are rarely alike, because working in shifts makes it impossible to have a routine. The weeks when I'm working in the morning shift I usually wake up very early, before 6 AM, because I don't like to hurry and I do my best to avoid the morning rush. I come in work about half an hour earlier, so I have time for a cup of coffee and plan my day ahead. I leave work at 4 PM and I usually go straight home, where I live with my boyfriend and my sister. We all meet in the afternoon for cocktail hour, we chat, play board games or watch a movie together. The weeks when I'm working in the afternoon shift I wake up later, around 10 AM, and I typically see to administrative tasks. I start work at 4 PM and I come back home at midnight. My boyfriend is usually waiting for me to arrive and we have a chat or watch a little TV before retiring for the day. What gets you excited about coming to work every day? The various thrilling challenges that arise every day and finding a resolution for each of them. I also enjoy getting together with my colleagues and having a blast on coffee breaks. How does working at Dell help you as a professional? Ever since I have started working at Dell I have never stopped learning, and I think this is the most important thing I have acquired here. I have discovered and perfected many of my skills, and day by day I grow even more thirsty for knowledge and I'm looking for new ways to widen my horizons. What do you love the most in your day to day life? What I love the most are the moments spent with my family and the long chats I'm having with my parents every day. Although they are still living in my hometown, no day passes without hearing from each other. What do you hate the most in your day to day life? Rush hours. I mostly take the subway to travel anywhere in Bucharest, which gets very crowded and hot during rush hours. What is the most challenging aspect of your job? The most challenging aspect of my job has been learning how to efficiently communicate with people from different cultures. What we consider common in Romania might be frowned upon in other countries, so I have taken numerous cultural awareness courses which have helped me understand and 18 Associate Association|August 2014 | Confidential | 2014 Dell. All rights reserved
  • 19. I grew up in Craiova, a small town in the southern part of Romania and I moved to Bucharest 5 years ago to con nue my studies. I have studied English and Dutch languages and literatures at the Bucharest University and I have majored in American Fic on. A Day in the Life of Andreea Iacob - Site Audit (Romania) appreciate our differences. Did you have any particular role models – someone you looked at and thought, “I want to do what that person is doing”? I have had many role models over the years, but not in the sense that I wanted to do what they did, but that I wanted to be more like them and have the moral traits they had. I believe that a person is not defined by their profession, but by the way they pursue it and how they regard the people around them. What advice would you give to someone who is fresh to this industry? Never stop learning and keep in mind that the way you perform your work tells everything about you. What do you do apart from your daily official work day or for fun? I love reading, mostly American fiction and postmodern poetry, but I am also very passionate about psychoanalysis and I enjoy learning about it. Sometimes, after work, I like to relax by riding my bike in the park. I also have a lot of fun playing board games or doing puzzles, and I love watching comedy TV shows and Northern European movies. What is your ambition for life? To remain true to myself, be grateful for everything that comes my way and not to forget to enjoy it. What is that one dream that you want to fulfill in your life? My dream is to establish a donkey sanctuary one day. In Romania, donkeys are used merely as draught animals, most of them living below subsistence levels and performing works that are too harsh for them. I hope that in the future I will be able to save many exploited donkeys and provide them a happy work- free life. Three things that complete Andreea Iacob as a person… My family, discovering and pursuing new exci ng passions, and my love for all living creatures. 19 Associate Association| August 2014 | Confidential | 2014 Dell. All rights reserved
  • 20. I n this fast paced corporate environment, the life is always on its toes. We barely have time to sit back and relax. We rarely take conscious steps for our health. Even the small steps to keep our health fit, is not done. During a busy morning, it's easy to let breakfast fall low in the list of priorities, but taking just a few minutes to have something to eat can really make a difference in the day. As stated above, Breakfast is the most important meal of the day. Breakfast provides the body and brain with fuel after an overnight fast - that's where its name originates, breaking the fast! Without breakfast you are effectively running on empty, like trying to start the car with no petrol! Nutritionists advise that breakfast should be eaten within two hours of waking and a healthy breakfast should provide calories in the range of 20-35% of your guideline daily allowance (GDA). Breakfast foods are good sources of vital nutrients such as calcium, iron and B vitamins as well as protein and fibre. The body needs these indispensable nutrients and study shows that if these are missed at breakfast, they are less likely to be compensated for later in the day. Research shows those who eat breakfast are less likely to be overweight and more likely to be within their ideal weight range compared with breakfast skippers. If you skip breakfast, you're more likely to reach for high sugar and fatty snacks mid-morning. Breakfast also restores glucose levels, an essential carbohydrate that is needed for the brain to function. Many studies have shown how eating breakfast can improve memory and concentration levels and it can also make us happier as it can improve mood and lower stress levels. "Eating breakfast has long term health benefits. It can reduce obesity, high blood pressure, heart disease and diabetes.” Those who eat breakfast are 50 per cent less likely, according to US researchers, to have blood sugar problems. Consequently, they have a decreased risk of developing diabetes or having high cholesterol levels which could lead to heart disease. Eating breakfast is the secret to staying healthy. Breakfast can include all sorts of options: cereals, bread, fruit, and dairy products (such as eggs, milk, yoghurt and cheese). To make eating breakfast a habit or to give your Do NOT Break your Breakfast 20 Health is Wealth |August 2014 | Confidential | 2014 Dell. All rights reserved
  • 21. Breakfast like A King, Lunch like a Prince and Dine like a Pauper It's a well-known phrase, but do we follow it? A question, we all need to answer ourselves. breakfast a nutrition makeover, rethink on the meal. For sustainable energy, partner high-fiber foods with proteins that promote alertness. That breakfast is the most important meal of the day. Apart from providing us with energy, Breakfast is an excellent occasion to eat together as a family when possible. Establishing good breakfast habits in childhood and maintaining them throughout adolescence may be an important factor in reducing the prevalence of breakfast skipping and developing good eating habits that last a lifetime. Healthy eating doesn't necessarily mean dieting, it refers instead to eating sensible, balanced amounts of the right foods at the right times – and that includes a good breakfast. “ “ 21 Health is Wealth| August 2014 | Confidential | 2014 Dell. All rights reserved
  • 22. n this modern era of fast Imoving lifestyle, life is all about being on toes with the world and trying to be the best in our profession in some way or the other, earn money, competing with each other, etc. But the truth is WE have stopped looking around us. We have stopped noticing and valuing the environment in which we live in. We have created a cocoon for ourselves so much so that our eyes have become blinded by it. The life outside is completely different and beyond our perception. Recently while I was walking on the road, I saw a destitute family on the platform. There was a father, a mother, a daughter and a son. The father asked his children to go and beg for money which would feed them that afternoon. And the girl child refused immediately, as she did not want to do it. After her parents coerced her a little more, she was left with no other option. This is just one small incident that happened in one part of my life. This might have happened every day in front of our eyes, but we have failed to notice this. This is simplest form of “Child Trafficking”. In simple terms Child Trafficking is all about “recruitment, transportation, transfer, harboring, and/or receipt” of a child for the purpose of exploitation. Child trafficking, a human rights violation, unlike many other issues is found in both developed and developing nations. Child Trafficking seems to be a ritual followed globally from ages, when slavery and bondage was at its pinnacle. Though statistics regarding the magnitude of child trafficking are difficult to obtain, the International Labor Organization estimates that 1.2 million children are trafficked every year from India. There are different kinds of child trafficking which includes illegal & forced child labor, trading of children, sexual prostitution, slavery, children used in domestic fronts as servants, in armed forces, in drug peddling smuggling, organ How important is the Bud for the Flow HUMAN RIGHTS ARE INSCRIBED IN THE HEARTS OF PEOPLE; THEY WERE THERE LONG BEFORE LAWMAKERS DRAFTED THEIR FIRST PROCLAMATION.“ “– Mary Robinson, United Nations High Commissioner for Human Rights 22 Guest Editorial |August 2014 | Confidential | 2014 Dell. All rights reserved
  • 23. wer? trade, use of children in circus, etc. These are just few which are known to the world. We don't know, in what many other ways, these tiny tots are exploited and harmed. There are many economic, political, cultural and religious factors that contribute to the spread of this virus in the society. This can range from forced child begging, lack of proper laws in place to protect the rights of these children, poverty, increase in population, female infanticide, child marriage, etc. It has been found by UNICEF that children who are forced to beg by third parties are often removed from their families, surrender the majority of their income to their exploiter, endure unsafe work and living conditions, and are at times maimed to increase profits. These children are forced through these abusive acts receive little to no education, and hence are unable to fight for their rights. And we as a society have forgotten to look deep into their pain. As we move forward the timeline, it is vital for all of us to come together and resolve this evil and eradicate it completely from its roots. It will be a long journey and one individual person can never do it. It's all about working together for a better place to live in. One of the most significant steps that need to be taken is, executing the laws in practice which are already there in place. Parallel to this, we have to create awareness among the public and develop conditions that will help people to seek aid for their safety. There are many NGOs which work in this field. As always finance, logistics, media and government policies have failed to put them in limelight. We always see the outer circle of life and talk about dirty politics, corruption, corporate frauds, ination, unemployment etc. But beyond our imagination, there is a world, where the bud is crushed before it opens up to be a ower. Let's come out of our shallow life, look beyond this thin line, and march towards a society where our children are safe. 23 Guest Editorial| August 2014 | Confidential | 2014 Dell. All rights reserved
  • 24. P resentation skills are imbibed in us. Some are better than others. The primary goal for presentation skills is to be better than the competitors, whoever and whatever that is. The secondary goal is to make better presentations with every presentation that delivered in past. In short, "Effective Presentation Skills are Important” Having the grander product is never enough to assure business success. Apple is recognized for offering prominent verge technology and Steve Jobs is often sculpted as a superior orator. If one is not the Apple of the industry, just imagine how much better and refine the presentations need to be. Business leaders are often expected to present their message with confidence and clarity to staff, clients, partners, investors and sometimes the public. Millions of dollars can ride on these presentations. Better presentation skills reduce the stress on presenters which means they will be more willing to present and more effective with their communication. Better presenters can deliver their 30 minute presentation in 5 minutes or 90 seconds when needed. Better presenters also save time while preparing because they prepare their presentation more efficiently. One should take effort to know the main purpose of the presentation communicating to the audience. To improve the presentation skills, the first and foremost step is to concentrate on how effectively one communicates with the listeners. Remember that the key to have good presentation skills is not only though the transmission of the message but through the reception of the message as well. The purpose of the presentation should be centered on catching the attention of the audience and keeping it; they should be persuaded of the merits and the benefits of the presentation. The content of the presentation is always essential. It is vital to prepare an in-depth and comprehensive study of the topic which is presented in an intelligent and confident fashion. Developing presentation skills and giving an effective presentation is not an easy task. It is said that some people are born with presentation skills, yet it can be acquired as well. Basically, it defines one's character as a mature professional. Anyone who understands the basics of presentation skills and knows how to put it into proper application is a good indication of a potential company asset. It is not easy to be speaking before a group of professionals. This also explains why presentation skill is important. Always remember that conducting a presentation is not merely an obligation; it is a talent and a skill. One should not just perceive a presentation to be a typical company practice, because this characterizes one as a true professional. This is an art, when learnt, can be your best friend for lifetime and help climbing the ladder of success in the aspect of one's career. It's All about How You Present It 24 Soft Skills Segment |August 2014 | Confidential | 2014 Dell. All rights reserved
  • 25. Artist : Vijay Diwakaran 25 Art Corner| August 2014 | Confidential | 2014 Dell. All rights reserved
  • 26. 26 Quick Tips |August 2014 | Confidential | 2014 Dell. All rights reserved Tips for Effective Workplace Communication Revive the Great Lost Art of Conversation Handle Conflicts with Diplomacy Make Work Fun Don't Just Hear - Listen Make Employees Feel Like Owners Trust Your People Give Employees What They Want Give Good Feedback Respect Cultural Differences Take Your Emotions Out of the Equation SPOT AWARDS 1. Narendra Kumar Mavillapalli SPOT Team 2. Dinesh Poraiyurmunus SPOT Team 3. Pushpalatha Loganathan SPOT Team 4. Tamilselvi Ragavan CMS Authors Team 5. Priyanka Pidugu Dell Star 6. Priyadharshini Panneerselvam CMS Authors Team 7. Ramji Ganesan CSMB Analytics 8. Munusri Sarath Global SnP Content 9. D Sankar Global SnP Content. 10. Amit Singh Rathore Site Audit 11. Ajit Kumar Sukumaran Site Audit 12. Peter Pedersen Site Audit 13. Ilinca Ghisoiu Site Audit BRONZE AWARDS 1. Sivakumar Subramani CMS Authors Team 2. Saravanan Subramani CMS Authors Team 3. Narendra Dipalal Kag Site Audit 4. Teodora Mihalache Site Audit 5. Syedrahamanulla Syed Site Audit 6. Murali Paramasivam Global SnP Content R&R Awards
  • 27. 27 Puzzle| August 2014 | Confidential | 2014 Dell. All rights reserved 1. Oktoberfest instrument 5. Oscar presenters take 9. Rye grass disease 14. Burden 15. Diamond Head locale 16. New Zealand native 17. What If tree falls in forest" has 20. Parthenon's site 21. Made a memo 22. They're put in food 23. Sign for the superstitious 25. No, in a circle 28. Hardly ordinary 29. Brass or bronze, e.g. 31. Campus VIP, slangily 33. Like fairy-tale dragons, eventually 34. "But will it play in ?" 35. No longer in existence 38. "Play something else!" 39. Broadcast 40. Colors crudely 41. Middle ear bone 42. Bagpiper's headwear 45. It may be spotted in a tree 46. Excessive criticism 47. Make a silhouette 49. The best 52. Marinara and bechamel 53. They're cast over the ocean? 57. Overly full 58. Floor 59. VIP in the UAE 60. Door fasteners 61. Piquant flavor 62. Baglike structures in animals 1. Beefsteak or cherry 2. One way to stand 3. Plumb tuckered out 4. Positive attribute 5. Some deliveries 6. Shake one's tail 7. "Caught you!" 8. Ambulance item 9. Discharge 10. One may be on its last leg 11. Comedian Whoop' 12. Valuable find 13. "Whether nobler ..." 18. Asthmatics' needs 19. Huge amount of bricks 23. Gallimaufry 24. Western state 26. X or Y, in math 27. Swedish rug 30. How workaholics often work 31. Place for a statue or a hero 32. Large crucifix 33. Arrogant one 34. Land of the alpaca 35. Chew like a rat 36. Some eye doctors 37. Many a "Li'l Abner" character 38. Tokyo, pre-Tokyo 41. Greenest around the gills 42. Port on Commencement Bay 43. Acid found in vinegar 44. Partners of Mmes. 46. Tuesday (Mardi Gras. 48. Game essentials 50. Hard to comprehend 51. Front and back 52. Belted out a tune 53. Burning remnant 54. Living Nativity sound 55. Airport stat. 56. Woman's hairstyle Puzzle ACROSS DOWN 5 6 8 2 1 4 7 3 9 1 3 7 6 5 9 4 8 2 2 9 4 3 7 8 5 1 6 3 2 6 1 9 5 8 4 7 4 8 9 7 6 3 2 5 1 7 1 5 8 4 2 9 6 3 9 4 2 5 3 6 1 7 8 8 7 3 4 2 1 6 9 5 6 5 1 9 8 7 3 2 4 Answer for Fy-Q1 Winners of FY15 - Q1 Sudoku Tomislav Hersak & Ghanashyam Shankanbah
  • 28. 26 Photos |August 2014 | Confidential | 2014 Dell. All rights reserved SPOT AWARDS 1. Narendra Kumar Mavillapalli SPOT Team 2. Dinesh Poraiyurmunus SPOT Team 3. Pushpalatha Loganathan SPOT Team 4. Tamilselvi Ragavan CMS Authors Team 5. Priyanka Pidugu Dell Star 6. Priyadharshini Panneerselvam CMS Authors Team 7. Ramji Ganesan CSMB Analytics 8. Munusri Sarath Global SnP Content 9. D Sankar Global SnP Content. 10. Amit Singh Rathore Site Audit 11. Ajit Kumar Sukumaran Site Audit 12. Peter Pedersen Site Audit 13. Ilinca Ghisoiu Site Audit BRONZE AWARDS 1. Sivakumar Subramani CMS Authors Team 2. Saravanan Subramani CMS Authors Team 3. Narendra Dipalal Kag Site Audit 4. Teodora Mihalache Site Audit 5. Syedrahamanulla Syed Site Audit 6. Murali Paramasivam Global SnP Content
  • 29. 27 Photos| August 2014 | Confidential | 2014 Dell. All rights reserved
  • 30. ebiz Express | August 2014 2014 Dell. All rights reserved