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Ebiz express magazine
1. INSIDE
Dell eBiz - Employee Engagement Enterprises
Aung San Suu Kyi - A Woman to Look Upto
Know Your Leader - Ramgopal Kuppuraj
A Day in the Life of Andreea Iacob
eBiz ExpressFY-15, Q2
2. INSIDE
Message from Vertical Head
Know Your Leader - Ramgopal Kuppuraj
Business Highlights & Spotlights of the eBiz Projects
Dell eBiz - Employee Engagement Enterprises
Tech Talk
Skills Snapshot
Social Space
Aspire to Inspire
A Life to Look Up
Associate Association
Health is Wealth
Guest Editorial
Soft Skills Segment
Art Corner
Puzzle
03
04
06
08
10
12
12
14
16
18
20
22
24
25
27
Dell eBiz Express Contributors
Satish Mishra, Nishchay Mathur,
Ankush Anand, Ila Asthana
Please send your feedback to
ila_asthana@dell.com
Layout Design
Dhashinamoorthy
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Message from Vertical Head - Satish Mishra FY15 Q3
Know Your Leader - Ramgopal Kuppuraj
Business Highlights & Spotlights of the eBiz Projects
Dell eBiz - Employee Engagement Enterprises
The Future of Your PC
Top E Commerce Skills
LinkedIn Revamps Search
Motivational Column - How To Motivate Yourself For Success
Aung San Suu Kyi - A Woman to Look Upto
A Day in the Life of Andreea Iacob - Site Audit (Romania)
Do NOT Break your Breakfast
How Important is the Bud to the Flower
It's All About How You Present It
Photos of the Art Corner
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Contents |August 2014 | Confidential | 2014 Dell. All rights reserved
3. As the 2nd quarter of FY15 ends, it leaves behind few
memorable days of happiness and sadness and ways to
march towards the 3rd quarter of FY15, providing ample
opportunities to implement the vision of Dell eBiz
Services – “Enlighten, Educate & Evolve”. Dell eBiz
Services is a leading landscape to share the collective
insights, strategies and best practices from across all Dell
business units.
On June 7th 2014, many of our Dell eBiz Services
members were recognised for their talent and contribution
towards their work and honoured with Dell Champion
Awards and other Dell Recognition Awards. For this
quarter we have 6 Bronze Awards & Spot Awards
distributed to our vertical members. This validates the
exemplary efforts of the team leaders and the team
members in particular, to deliver the business goals and
strive of excellence.
As commonly thought, Change is always constant,
effective from August 4th 2014; the 10 hour working
pattern comes into picture and with no more working
Saturdays will be applicable. With this change, the
upcoming quarters will view lots of organisational
hierarchical changes and leadership trainings, which
would show positive enhancement in our business.
“Selling Our Stories & Capabilities” is the ongoing agenda
for this year. With the changing outlook of business
presentation approaches, Dell eBiz Services has deployed
the Go to Market Strategy (GTM) initiatives. We are active
in the social media platforms such as Facebook, LinkedIn,
and Salesforce Chatter etc. This will not only help to
market our stories and generate new business leads, but it
will also help establish and enhance the brand for Dell
Services.
With the outlook of new projects and business leads, the
FY15 will be marked as the year for the overall grooming
for every individual at Dell eBiz Services. This
comprehensive learning approach will be an exciting
opportunity to learn and develop soft skills through
internal training programs, to nurture our assets and
enrich the client relationship.
As persistently said, my message to every individual at Dell
eBiz Services is – “Exceed the Expectations” and watch
your career march towards success.
Message from Satish Mishra
Satish Mishra
Vertical Head
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Message from Vertical Head| August 2014 | Confidential | 2014 Dell. All rights reserved
4. This time, in “Know Your Leader” column, we are going to know about Ramgopal
Kuppuraj, Team Leader from Site Audit. Let's get dig him to know more about him:
KNOW YOUR LEADER
Let us know about your career journey
and current role.
I started my career in Sep 2000 with Brigade
Corporation (then Brigade Solutions) as a
Customer Support Rep providing technical
support to HP/Compaq consumer segment. It
was one of the most enjoyable companies
where you would love to work even on your
Off days. I grew along with the company. I
became Team Leader when I left the company
after 5 Years in 2005. Then I joined HP
technical support in Bangalore for a short
stint before joining Siemens. In Siemens I
took over the role of an Assistant Manager in
driving Content Management projects for UK
clients. My association with Siemens
continued for 2.5 years and then joined AEL
Data. AEL Data is part of AEL group (Andhra
Electronics Limited) which supplies the
electronic chips and quartz for DRDO, ISRO
and other semi-conductor companies. Where
AEL Data is into e-Publishing and eLearning.
At AEL I was managing several projects in to
Content Management and Document
Management Systems and into production of
eBooks. Apart from that, I was heading
another project in to R&D of designing and
manufacturing of book scanning machine and
had built a semi-automatic book scanner
using DSLR cameras for commercial market.
I was with AEL for more than 4 years before
parting ways to join Dell in Feb 2013. I joined
Dell as Operations Supervisor handling the
operations of Site Audit account in Dell eBiz
Services.
Tell us something about your family
I am married and live along with my father. My
father is a Retd. Govt. employee. My wife works in
FSS as Assistant Manager. I have one elder
brother who is working as Associate Director for
Markets and Markets Inc. in Pune and settled
there. He is married and has a 2 years old
daughter.
Choose the work that interests you and be
passionate about that. Show dedication and
involvement towards your work which will
bring you growth. Be open to receive
feedbacks and criticism that increases the
opportunity to improve your skills.
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Know Your Leader|August 2014 | Confidential | 2014 Dell. All rights reserved
5. Can you name that one person
who has made a tremendous
impact on your life, both
personal and professional and
why?
It's my parents. They are my moral
support and the driving force in
my life. My mom has contributed
many to my success in both
professional and personal life. She
was very stubborn and had very
good administrative skills from
whom I have learnt a lot in
management and administration.
She is not with us anymore
however the knowledge and
intellect that she has left in us
drives us still now and will in
future. After my mom, it is our
father who guided us in all kinds
of situations and been the moral
support for both of us till now. I
always inspire him for his
tremendous knowledge in various
domains and learnt the art of
tackling situations of any extreme.
He has inculcated us with his
ethical values, spiritual and
morality that leads us to live the
life full and happy to our eternal
destiny.
How do you balance your
personal and professional
life?
Simple, I don't take office matters
to home. I forget about office
when I leave to home and vice
versa. I seldom switch on my
laptop during weekends. I ensure
that I spend ample time with my
family. Importantly I don't set
wrong expectations to my family
members weekends plans. I plan
my weekends well in advance.
What is the most challenging
moment in your career?
Challenges were there at every
stage in my career, but it was
when I was handed with the R&D
project on D&M of scanning
machine during my tenure with
AEL Data is the most challenging.
It is a new horizon for me and
never experienced any such in my
career before. We had few
engineers for the designing and
manufacturing part to take care of
and I took the responsibility on
the overall design concept and the
software integration of the DSLR
and the hydraulics for automation
which was challenging. As a
result, I personally learnt the
operation of DSLR and how to
effectively use a DSLR camera.
Finally, in 12 months I delivered
the prototype for a commercially
viable scanning machine that can
be manufactured at low cost.
Your most memorable
moment in your career.
The moment I got my promotion
as Team Leader in Brigade
Corporation.
What was the one toughest
decision that you ever had to
take?
Marriage. Seriously. I was never in
to that thought. However,
eventually it happened. I lost all
my bachelorhood enjoyment, still
it is one of the most memorable
events in my life. Professionally, I
don't think I have taken any
toughest decision. All has been
taken according to the situation
and I don't see them hard.
What qualities do you think
as a company we should
possess in today's challenging
times?
The major strength of the
company lies with its employees
talent, intellect and skills. A
company should look it to
improving these strengths to
expand its business horizon. The
commercial market is fast growing
and we should possess the skills to
compete in the market. For that
we should have our talent spool
equipped and tamed for
competing the challenge.
How does your day begin and
end?
At office my routine starts with
checking and replying to emails
from various stakeholders, team
members and from other
departments. Have a
check on the process status and
metrics. Track the status of the
projects initiated and provide
feedback on the next steps and
improvements. I always keep a to
do list of the items that I need to
do for the day. It gets updated
daily based on the add-on work or
requests received from
stakeholders, management and
from other folks. In the latter half
of the day, I am engaged on calls
with stakeholders before leaving
for the day.
What would be your piece of
advice or suggestion to
someone who wants to grow
in his / her profession?
Choose the work that interests you
and be passionate about that.
Show dedication and involvement
towards your work which will
bring you growth. Be open to
receive feedbacks and criticism
that increases the opportunity to
improve your skills.
Your most favorite quote
Don't have one. I just read them
but don't take it to heart.
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Know Your Leader| August 2014 | Confidential | 2014 Dell. All rights reserved
6. Requirements
Dell voice technical support
team approves computer
part dispatches post
exhaustive troubleshooting
& mandatory approvals.
A vendor is being utilized
by Dell to check if the
troubleshooting performed
was correct & all approvals
were in place prior to the
dispatch.
This calls for personnel
who are experts in
troubleshooting & thus can
audit and certify if the
dispatch was required.
Challenges with
current vendor
Access to the voice
recordings to vendors is
done using citrix which
leads to latency issues
thereby reducing
productivity levels
Delivery metrics thus were
not in accordance with Dell
expectations
Need for a
more cost-
effective
solution.
Dell eBiz Services solution
Since we are Dell internal, access
to all recordings/tools/etc. is a
simpler task with no latencies
Project to be delivered out of
Noida location (Dell blue
network)
Resourcing simplified due to
proximity to technical support
centers in and around Noida
(Includes Dell as well)
Low costs as compared to vendor
Business Highlights
Project
Dispatch Scrub Process
Status & next steps
Pre-pilot calibrations completed to the Client's
satisfaction
Even though this is a new capability for us, Client
was appreciative of our queries/discussions & this
boosted his confidence with us
Paid pilot of 11 FTEs approved by the Client; project
in set-up phase
Learning experience on Seat management,
Workstation & Phone procurement, Resourcing in
new location (The Team did this from scratch!);
senior management support appreciated!
Resources mobilized from Dell Mohali technical
support team in order to minimize training & ramp
periods
Training & calibration calls are in progress; scheduled
go-live is mid-August
Post a toll-gate in September, project would ramp to
~37 FTEs
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Business Highlights |August 2014 | Confidential | 2014 Dell. All rights reserved
7. Global SnP
Translation repository was
created to overcome the
global translation budget
constraints. As a result, more
than $20 K was saved by
Global SnP content team.
Received appreciation from
Steven Lalla (VP, dev eng
Global ops & end users) for
saving a Michael Dell
escalation and received
appreciation from Subbu
Rama (Marketing director,
social commerce) for
supporting the cloud market
place project
Increased productivity by
47% with 100% quality
Completed more than 10
product launches.
Enterprise Product
Content (CMS Authors)
Kick-started Sustaining
process improvement project
with an intention to improve
process across the board and
increased focus on customer
experience and business
alignment
Enriched in terms of quality,
CE , Knowledge sharing and
as part of communication,
started sending newsletter
on monthly basis
Deployed FPP for refresh
launch to monitor the
effectiveness of handling
refresh launch requests
Deployed a mechanism to
identify RCA & implement
preventive actions for weekly
errors
Identified preventive action
& arrayed best practices to
avoid SLA breach
Implementing DBPMS tool
for time tracking, follow-up
and archiving of key learning
& RCA
Identified the right tool,
questionnaire, frequency &
audience and initiated the
Stakeholder Satisfaction
Survey
Implemented globalization
checklist to diminish the
errors while sending the
translated files to quality WF
Identified and started the
Services description Project
and removing the hyperlinks
from technotes globally
Site Audit
63% reduction in Post-Live
Backlog in FY15Q2 when
compared with the previous
quarters.
First Pass Percentage in Pre-
Live is consistent at 95% for
the two consecutive
quarters.
Successfully completed
'Standardization of Error
Description' project in Pre-
Live by integrating
KeyXpress with DBPMS and
implementing the same
across locations
Integrated the Maxamine
audits in DBPMS tool for
better monitoring and
reporting.
Successfully completed
special projects in Premier +
migration accounts for UK &
IE within the specified
timelines.
Spot
Successfully launched the
Legal pages for EMEA
region; maintained 100%
quality in all the launches
Successfully
migrated/launched the pages
for
ES,IT,PL,MY,SG,KR,AR,CO,
MX,CL,PE,IN with meeting
the deadlines and by
providing 100% quality.
POLARIS launched; new
layout across dell.com which
provides best purchase
experience to the customers.
Team is continuously
working with the GLOBAL
leads in creating MC files
and pages for the POLARIS
launches.
Spotlights
eBiz Projects
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Business Highlights| August 2014 | Confidential | 2014 Dell. All rights reserved
8. Dell eBiz
Employee Engagement
Enterprises Soft skills
training
for all team
members
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Employee Engagement Enterprises |August 2014 | Confidential | 2014 Dell. All rights reserved
ell eBiz Services is a sub vertical of Dell
DBusiness Process Solutions (DBPS).
We constantly strive to preach and
practice the mantra -“Enlighten, Educate &
Evolve”; through our integrated learning
methodology and strive for excellence in the
work we do.
Dell eBiz Services is three years old now. In
these 3 years, we have developed and
demonstrated our capabilities in the following
areas: Website Audit, Content Management,
Pricing & Analytics, and Retail Websites & Rich
Media Solutions. We have consistently met the
Service Level Agreement (SLA) and
Organisational Level Agreement (OLA). Our
quality has always hit the bull's eye. Our clients
took an online survey to validate the same.
No matter how much we grow, there is still
scope for improvement. To exhibit the same,
there are few areas that will be focused in the
upcoming quarters. They are: Improving the
ability to automate thereby increasing
productivity, Enhancement of Communication
Skills through various team building activities,
Delivery
Enhancements/Achievements/Capabilities need
to be marketed better to senior sponsors and to
understand senior sponsors KRAs better & plan
projects accordingly.
As per the areas of focus, few of business
initiatives are already in action, such as:
Automation opportunity tracker
deployed on SharePoint to solicit
ideas from the team members
directly & will be driven using
metrics in Associate scorecard (New
initiative for FY15; go-live from
FY15Q2)
Automation team formulated to
utilize sustaining hours optimally.
Soft skills training for all team
members leveraging the training
team.
Strategize & develop tactical
customer engagement plan to
highlight capabilities, etc.
Frequent Onsite interaction to
develop relationship & understand
progress on engagement plan.
Weekly, Monthly & Quarterly awards
for the associates.
With greater social media impact, we
also have active dedicated pages and
groups of Dell eBiz Services in social
media platforms.
9. “
““Selling Our Stories &
Capabilities” is the ongoing
agenda for this year.
Weekly, Monthly
& Quarterly awards
for the associates.
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Employee Engagement Enterprises| August 2014 | Confidential | 2014 Dell. All rights reserved
An online tracker will remove
the barriers of organisation
hierarchy to share one's ideas
professionally, encouraging
the new ideas and
innovations and indirectly
inuencing the business.
Training programs are tools
for grooming and nurturing
oneself, for the prerequisites
of corporate environment.
The Associate & Managerial
Score Card approach and
rewards and recognitions on
a weekly and monthly basis,
will help to institutionalize
better transparency and
clarity among the workforce.
“Selling Our Stories &
Capabilities” is the ongoing
agenda for this year. With the
changing outlook of business
presentation approaches,
Dell eBiz Services has
deployed the Go to Market
Strategy (GTM) initiatives.
We are active in the social
media platforms such as
Facebook, LinkedIn, and
Salesforce Chatter etc. This
will not only help to market
our stories and generate new
business leads, but it will also
help establish and enhance
the brand for Dell Services
and help team individual
opinions and improve their
relationship with each other.
All these tiny steps will aid to
ignite healthy competition
among the team members
and boost their morale.
It is like how every block is
essential for building an
empire, it is important to
evolve ourselves through
overall holistic grooming.
These small business
initiatives and employment
enrichment programs will act
as catalyst to excel in our
performance and march
towards a bright future.
10. The Future of Your PC's Hardware
ince the dawn of electronics, we've
Shad only three types of circuit
components--resistors, inductors, and
capacitors. But in 1971, UC Berkeley
researcher Leon Chua theorized the
possibility of a fourth type of component,
one that would be able to measure the ow
of electric current: the memristor. Now, just
37 years later, Hewlett-Packard has built
one.
What is it? As its name implies, the
memristor can "remember" how much
current has passed through it. And by
alternating the amount of current that
passes through it, a memristor can also
become a one-element circuit component
with unique properties. Most notably, it can
save its electronic state even when the
current is turned off, making it a great
candidate to replace today's ash memory.
Memristors will theoretically be cheaper and
far faster than ash memory, and allow far
greater memory densities. They could also
replace RAM chips as we know them, so
that, after you turn off your computer, it will
remember exactly what it was doing when
you turn it back on, and return to work
instantly. This lowering of cost and
consolidating of components may lead to
affordable, solid-state computers that fit in
your pocket and run many times faster than
today's PCs.
Someday the
memristor could spawn
a whole new type of
computer, thanks to its
ability to remember a
range of electrical
states rather than the
simplistic "on" and "off"
states that today's
digital processors
recognize. By working
with a dynamic range
of data states in an
analog mode,
memristor-based
computers could be
capable of far more
complex tasks than just
shuttling ones and
zeroes around.
When is it coming?
Researchers say that no
real barrier prevents
implementing the
memristor in circuitry
immediately. But it's up
to the business side to
push products through
to commercial reality.
Memristors made to
replace ash memory
(at a lower cost and
lower power
consumption) will
likely appear first; HP's
goal is to offer them by
2012. Beyond that,
memristors will likely
replace both DRAM
and hard disks in the
2014-to-2016 time
frame. As for
memristor-based
analog computers, that
step may take 20-plus
years.
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Tech Talk |August 2014 | Confidential | 2014 Dell. All rights reserved
11. “
32-Core CPUs From Intel and AMD
If your CPU has only a single core, it's
officially a dinosaur. In fact, quad-core
computing is now commonplace; you
can even get laptop computers with four
cores today. But we're really just at the
beginning of the core wars: Leadership
in the CPU market will soon be decided
by who has the most cores, not who has
the fastest clock speed.
What is it? With the gigahertz race
largely abandoned, both AMD and Intel
are trying to pack more cores onto a die
in order to continue to improve
processing power and aid with
multitasking operations. Miniaturizing
chips further will be key to fitting these
cores and other components into a
limited space. Intel will roll out 32-
nanometer processors (down from
today's 45nm chips) in 2009.
When is it coming?
Intel has been very
good about sticking to
its road map. A six-core
CPU based on the
Itanium design should
be out imminently,
when Intel then shifts
focus to a brand-new
architecture called
Nehalem, to be
marketed as Core i7.
Core i7 will feature up
to eight cores, with
eight-core systems
available in 2009 or
2010. (And an eight-
core AMD project
called Montreal is
reportedly on tap for
2009.)
After that, the timeline
gets fuzzy. Intel
reportedly canceled a
32-core project called
Keifer, slated for 2010,
possibly because of its
complexity (the
company won't confirm
this, though). That
many cores requires a
new way of dealing
with memory;
apparently you can't
have 32 brains pulling
out of one central pool
of RAM. But we still
expect cores to
proliferate when the
kinks are ironed out:
16 cores by 2011 or
2012 is plausible
(when transistors are
predicted to drop again
in size to 22nm), with
32 cores by 2013 or
2014 easily within
reach. Intel says
"hundreds" of cores
may come even farther
down the line.
Hundreds of cores may come
even farther down the line.
“
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Tech Talk| August 2014 | Confidential | 2014 Dell. All rights reserved
12. LinkedIn
Revamps Search
With New
Galene
Architecture
Pre-Galene Architecture
Prior to building Galene,
LinkedIn was utilizing a process
that centered on an open-
source library called Lucene.
According to LinkedIn, this
solution was used to "build a
search index, searching the
index for matching entities, and
determining the importance of
these entities through relevance
scores." Their search index had
two primary components to it:
Inverted Index: Mapping
search terms to a list of
entities that contain those
terms.
Forward Index: Mapping
entities to metadata about
those entities.
Unfortunately, the information
housed within Lucene was large
and couldn't be housed on a
single computer. To alleviate
that problem, LinkedIn broke
up the index into "shards," each
which contained a portion of
the index.
In addition to the structure
above, LinkedIn also had to
create processes that took into
consideration their limited
ability to make live updates to
the system, which was a very
costly issue.
Pre-Galene Pain Points
LinkedIn's previous system was
proving not to be a scalable
solution. Some of the top pain
points that their organization
was facing from a search
standpoint were:
Difficulty rebuilding a
complete index.
Live updates were not
efficient.
Scoring was inexible.
The system did not support
all necessary search
requirements.
Management of small open
sourced components was
difficult.
Out With the Old & In With
Galene
Below is a diagram that
provides a graphic
representation of the new
Galene search stack.
Top Skills for
Project Management:
Marketing Skills
Teaching Yourself New Skills
Working Knowledge of Web Fundamentals
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Social Space|August 2014 | Confidential | 2014 Dell. All rights reserved
13. Relevance: The algorithm being used for Instant Member
Search now includes relevance that it was impossible to
incorporate in earlier versions. Included in this list are:
Ofine static rank computation.
Personalization based on factors such as connection
degree.
Approximate name matching.
Speed: Instant Search is more than twice as fast as the
previous implementation" and utilizes "about a third of the
hardware," according to LinkedIn.
The End User Experience
Now that we've covered a small portion of the technical
reasons LinkedIn upgraded their architecture, it's important
to discuss what changes the end user will experience.
Access: Users are no longer limited to searching just their
first and second-degree connections. They now have
access to all LinkedIn members.
For a company that services
more than 300 million users,
LinkedIn's search
functionality was due for a
much-needed upgrade.
LinkedIn has traditionally
taken a more reactive
““
Problem Solving Skills
Subject Matter Knowledge
Interpersonal and Leadership Skills
Time Management & Communication
Organizing Work Efficiently & Thinking Analytically
Team Building Skills
Tech Savvy & Risk Management Skills.
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Social Space| August 2014 | Confidential | 2014 Dell. All rights reserved
14. s I was conversing
Awith my friend, he
greeted me with
happy news that he joined a
multi-level marketing
company, which sells
aromatherapy products that
improve air quality and help
people to have a healthier
life. My friend had tested
the products himself and he
is convinced with the value
of the products. As the
conversation prolonged, he
confided, "I have problem in
motivating myself. The
products are excellent. The
rewards system is good. But
I can't keep myself going.
Have you felt this before?
That's when I realized how
difficult and important it is
to keep ourselves motivated
to fulfill our dreams.
This is a common problem
shared by all the working
professionals. We all have
plans to achieve success in
life. But what is lacking is
the motivation that keeps us
going to transform our plans
into action. Typically, we feel
very 'excited' at the
beginning when doing
something new for the first
time. But as times passes,
we start lacking the passion
and focus towards our goals.
Our energy levels drop and
some of us might give up in
the middle of the journey.
How to Motivate Yourself for
Success
Here are the ways that I use that can effectively curb the problem
of motivation and stay focused. Below are few techniques and
small steps which will help you reach your goals:
READ A BOOK.
Just grab a book and read;
especially an inspirational
book or a book of success
stories. By reading these
books, you not only learn
from others but the story
will motivate you to move
ahead with your plans. It
also makes you re-focus
your energy on your goals
rather than focusing your
energy on the problems at
hand.
THINK OF PURPOSE OF
WHAT YOU DO.
If you don't feel motivated,
think of why you want to
achieve what you want. That is
the purpose of doing what you
are doing. Your purpose could
be to improve the life of others,
or help people to do things
more efficiently, or to help
people to make more money.
Thinking of your purpose is an
important way to motivate
yourself.
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Aspire to Inspire|August 2014 | Confidential | 2014 Dell. All rights reserved
15. Having said all these, intrinsic motivation is far more effective than extrinsic motivation.
Intrinsic motivation is like fulfillment, satisfaction, sense of achievement and enjoyment. To have a
long lasting happiness and satisfaction, build in intrinsic motivation.
TALK TO A
SUPPORTIVE
FRIEND.
Talking to a supportive
friend would be able to
overcome the problem
of lacking motivation.
You can also talk to
your business partners
regarding this. Find
someone that you are
comfortable with and
share your problems
with him. Sharing
your problems, will
make you feel re-
charged and re-
energized.
LISTEN TO
AUDIO TAPE.
If you don't like
reading, get a
motivational tape
and listen to it.
The contents of
the tape can
motivate you and
help you to look
at things from
the different
perspective and
from a positive
outlook.
GO THROUGH
YOUR GOALS
DAILY.
Prepare a list of goals
that you want to
achieve. Write them
down on a piece of
paper. You should go
through your goals at
least once every day.
You need to do this
even more if you feel
down and de-
motivated. By doing
this, you refresh your
mind with the goals
you have set for
yourself and avoid
other distractions.
DO IT.
Another way to prevent the
problem of motivation is to
get your hands dirty and
get started with what you
need to do. Sometimes you
don't feel like doing what
you want to do. But by
'forcing' yourself to just do
it, you'll probably gain
momentum little by little
and without you realize,
you have actually finished
the task on hand. No
matter what, just start with
what you need to do,
either you like it or not.
15
Aspire to Inspire| August 2014 | Confidential | 2014 Dell. All rights reserved
16. I
n this male chauvinistic
society, she is a woman, who
has risen up beyond her own
thoughts. Born on June 19, 1945,
she grew up with her mother and
two brothers in Rangoon, Burma.
Her mother, Khin Kyi remained in
the political sphere after the death
of her husband and was appointed
ambassador to India. This woman
went with her, attending college
there and earning a degree in
politics and becoming a fanatic of
Mahatmas Gandhi and a believer
in civil disobedience. Later, she
went on to Oxford University in
England and achieving a B.A. in
philosophy, politics and economics
in 1964. Following her graduation,
she worked for three years at the
United Nations in New York City.
YES, she is none other than the
staunch fight of Burma, Aung San
Suu Kyi.
When Suu Kyi was at Oxford, she
met a fellow student, Dr. Michael
Arias, who was studying Tibetan
culture. They fell in love and
finally got engaged in 1971 and
married in 1972, settling down in
England where they raised their
two sons, Kim and Alexander. Life
seemed peaceful for Suu Kyi until
that day in 1988 when she
discovered that her mother, still
living in Burma, had suffered a
severe stroke. Suu Kyi rushed
home, promising her family that
she would be back as soon as her
mother was well. It wasn't long
after arriving in Burma, now
called Myanmar, that Suu Kyi
discovered that things in her native
country had changed for the
worse; an oppressive military
dictatorship had taken over
Myanmar, denying its citizens
many basic human rights. Though
Suu Kyi went to care for her
mother, she could not help but see
what was going on, how so many
people were suffering, being
abused, threatened and terrified.
Becoming heavily involved with
politics, Suu Kyi helped to create
the National League for
Democracy, a political group aimed
at dismantling the military junta
and installing democracy as the
new form of government through
peaceful demonstrations and legal
elections. On August 26, 1988,
with a massive poster of her father
behind her, Suu Kyi stood in front
of the glittering Shwedagon
Pagoda, one of the holiest sites in
Myanmar, and gave a beautifully
eloquent, passionate speech to a
half a million people who had
gathered to demonstrate. She
called for an end to the
government's use of violence on
unarmed protesters and proposed
that a committee be formed to
work with the junta to resolve the
crisis. Her message of hope and
peace and vows of freedom roused
the Burmese to ecstatic cheers,
and Suu Kyi was made leader of
the National League for
Democracy.
The Burmese government, on the
other hand, wasn't impressed. On
April 5, 1989, as she was walking
down a street, Suu Kyi was
confronted by two soldiers. The
men ordered her to stop and
threatened to shoot her if she
didn't. A firm believer in non-
violence, Suu Kyi continued to
walk closer and closer to them.
Angry, the soldiers raised their
Aung San Suu Kyi
A Woman to Look Up to
You will have to take me
to the airport in chains,
because otherwise
I will never leave!
“ “
16
A Life to Look Up |August 2014 | Confidential | 2014 Dell. All rights reserved
17. ries and gave her one last
warning, but before they could
pull the trigger an officer quickly
stepped in and told them to lower
their weapons.
Undeterred, Suu Kyi and her
organization pressed on and ran
in the national elections. Suu Kyi
and her party won with 82% of
the vote, making her Myanmar's
new leader and the National
League for Democracy the new
ruling party. Ignoring the election
results, they declared their
candidates the winners, arrested
and tortured several of Suu Kyi's
party members, and placed Suu
Kyi under house arrest. Not
wanting to risk a revolution by
killing Suu Kyi and turning her
into a martyr, the junta told her
that she was free to leave at any
time, but she would never be
allowed to return to Myanmar.
Suu Kyi shot back, “You will have
to take me to the airport in
chains, because otherwise I will
never leave!” In 1991, Suu Kyi
received the Nobel Prize for
Peace, making her the first
incarcerated person to win one. It
was presented to her by her
husband and their sons, making
this one of the last times she ever
saw them for many years. She
was also awarded $1.3 million
dollars in prize money, which she
quickly used to establish a health
and education fund for girls.
After six years, pressure from
foreign government caused the
Burmese junta to lighten up
slightly on Suu Kyi's house arrest,
allowing her to leave her home
for short periods of time and
speak to people who came to the
barbed wire fence to meet her.
One day, Suu Kyi's husband
Michael became ill with terminal
prostate cancer in 1997. Suu Kyi
was horrified and wanted to be
with Michael, but she couldn't
leave Myanmar and Michael
wasn't allowed into the country.
Appeals to the Burmese
government poured in from world
leaders such as Pope John Paul II
to allow Michael to visit Suu Kyi
were met by deaf ears. The junta
told Suu Kyi that she could go to
see Michael and return any time
that she wanted, but Suu Kyi
didn't trust them. Michael died
on March 27, 1999, his fifty-third
birthday, without ever seeing Suu
Kyi again.
In 2003, during one of her rare
breaks from house arrest, Suu Kyi
and several members of the
National League for Democracy
were attacked by a government
sponsored mob in which 70
members of the NLD were killed.
Suu Kyi narrowly escaped death
herself. In the aftermath, Suu Kyi
was arrested and spent three
months in jail before returning to
house arrest. No one has been
held responsible for the deaths.
Suu Kyi spent her 64th birthday
in prison, sharing her cake with
her guards before being
sentenced to three years of hard
labor.
The trial was the breaking point
for many world nations, among
them the United States, Japan,
Thailand, Western Europe, South
Africa and the U.N. The U.N.
Secretary General Ban Ki-Moon
went to Myanmar to negotiate
Suu Kyi's release, but the
Burmese president essentially
told him to go to hell. World
leaders were condemning them.
Knowing that to commit Suu Kyi
to her sentence would destroy
them, in 2009 the junta reduced
her sentence to surprise house
arrest. When U.S. President
Barak Obama and British Prime
Minister Gordon Brown both
appealed to the Burmese junta to
release their political prisoners,
Myanmar ignored them and
dismissed Suu Kyi's appeal almost
out of hand in order to keep her
from running in the 2010
elections. But the pressure and
Suu Kyi's own dogged persistence
freed her on November 13, 2010,
and on April 1, 2012, the junta
was removed and she was elected
to the Burmese parliament.
While she would like to run for
president, the Burmese
constitution was deliberately
written to keep her from running
because she “owed allegiance to
foreign powers”—meaning her
two sons.
Though, considering how much
Aung San Suu Kyi had dealt with
in her life before, I'm sure this
will be little more than a bump in
the road for her. For the next
fifteen years, Aung San Suu Kyi
was forbidden from ever leaving
her home or ever reaching out to
anyone on the outside. Looking at
her struggle that she has gone
through, she is undoubtedly a
woman to look up to.
17
A Life to Look Up| August 2014 | Confidential | 2014 Dell. All rights reserved
18. When and how does your
day start and end?
My days are rarely alike, because
working in shifts makes it
impossible to have a routine.
The weeks when I'm working in
the morning shift I usually wake
up very early, before 6 AM,
because I don't like to hurry and
I do my best to avoid the
morning rush. I come in work
about half an hour earlier, so I
have time for a cup of coffee and
plan my day ahead. I leave work
at 4 PM and I usually go straight
home, where I live with my
boyfriend and my sister. We all
meet in the afternoon for
cocktail hour, we chat, play
board games or watch a movie
together.
The weeks when I'm working in
the afternoon shift I wake up
later, around 10 AM, and I
typically see to administrative
tasks. I start work at 4 PM and I
come back home at midnight.
My boyfriend is usually waiting
for me to arrive and we have a
chat or watch a little TV before
retiring for the day.
What gets you excited about
coming to work every day?
The various thrilling challenges
that arise every day and finding
a resolution for each of them. I
also enjoy getting together with
my colleagues and having a blast
on coffee breaks.
How does working at Dell
help you as a professional?
Ever since I have started
working at Dell I have never
stopped learning, and I think
this is the most important thing
I have acquired here. I have
discovered and perfected many
of my skills, and day by day I
grow even more thirsty for
knowledge and I'm looking for
new ways to widen my horizons.
What do you love the most in
your day to day life?
What I love the most are the
moments spent with my family
and the long chats I'm having
with my parents every day.
Although they are still
living in my hometown,
no day passes without
hearing from each
other.
What do
you hate the
most in your
day to day life?
Rush hours. I mostly
take the subway to
travel anywhere in
Bucharest, which gets
very crowded and hot
during rush hours.
What is the most
challenging aspect of
your job?
The most challenging aspect
of my job has been learning
how to efficiently
communicate with people
from different cultures. What
we consider common in
Romania might be frowned upon
in other countries, so I have
taken numerous cultural
awareness courses which have
helped me understand and
18
Associate Association|August 2014 | Confidential | 2014 Dell. All rights reserved
19. I grew up in Craiova, a small town in the southern part of Romania and I moved to
Bucharest 5 years ago to con nue my studies. I have studied English and Dutch
languages and literatures at the Bucharest University and I have majored in
American Fic on.
A Day in the Life of Andreea Iacob - Site Audit (Romania)
appreciate our differences.
Did you have any particular
role models – someone you
looked at and thought, “I
want to do what that person
is doing”?
I have had many role models
over the years, but not in the
sense that I wanted to do what
they did, but that I wanted to be
more like them and have the
moral traits they had. I believe
that a person is not defined by
their profession, but by the way
they pursue it and how they
regard the people around them.
What advice would you give
to someone who is fresh to
this industry?
Never stop learning and keep
in mind that the way you
perform your work tells
everything about you.
What do you do apart from
your daily official work day
or for fun?
I love reading, mostly American
fiction and postmodern poetry,
but I am also very passionate
about psychoanalysis and I enjoy
learning about it.
Sometimes, after work, I like to
relax by riding my bike in the
park. I also have a lot of fun
playing board games or doing
puzzles, and I love watching
comedy TV shows and Northern
European movies.
What is your ambition for
life?
To remain true to myself, be
grateful for everything that
comes my way and not to forget
to enjoy it.
What is that one dream that
you want to fulfill in your
life?
My dream is to establish a
donkey sanctuary one day. In
Romania, donkeys are used
merely as draught animals, most
of them living below subsistence
levels and performing works that
are too harsh for them. I hope
that in the future I will be able
to save many exploited donkeys
and provide them a happy work-
free life.
Three things that complete Andreea
Iacob as a person…
My family, discovering and pursuing
new exci ng passions, and my love
for all living creatures.
19
Associate Association| August 2014 | Confidential | 2014 Dell. All rights reserved
20. I
n this fast paced corporate
environment, the life is
always on its toes.
We barely have time
to sit back and
relax. We rarely
take conscious
steps for our
health. Even the
small steps to
keep our health fit,
is not done. During a
busy morning, it's easy to
let breakfast fall low in the list
of priorities, but taking just a
few minutes to have something
to eat can really make a
difference in the day. As stated
above, Breakfast is the most
important meal of the day.
Breakfast provides the body and
brain with fuel after an
overnight fast - that's where its
name originates, breaking the
fast! Without breakfast you are
effectively running on empty,
like trying to start the car with
no petrol! Nutritionists advise
that breakfast should be eaten
within two hours of waking and
a healthy breakfast should
provide calories in the range of
20-35% of your guideline daily
allowance (GDA).
Breakfast foods are
good sources of vital
nutrients such as
calcium, iron and B
vitamins as well as
protein and fibre.
The body needs these
indispensable nutrients
and study shows that if
these are missed at breakfast,
they are less likely to be
compensated for later in the
day. Research shows those who
eat breakfast are less likely to be
overweight and more likely to
be within their ideal weight
range compared with breakfast
skippers. If you skip
breakfast, you're more
likely to reach for
high sugar and
fatty snacks
mid-morning.
Breakfast also
restores
glucose levels,
an essential
carbohydrate
that is needed for
the brain to function. Many
studies have shown how eating
breakfast can improve memory
and concentration levels and it
can also make us happier as it
can improve mood and lower
stress levels. "Eating breakfast
has long term health benefits.
It can reduce obesity, high
blood pressure, heart disease
and diabetes.”
Those who eat breakfast are 50
per cent less likely, according to
US researchers, to have blood
sugar problems. Consequently,
they have a decreased risk of
developing diabetes or having
high cholesterol levels which
could lead to heart disease.
Eating breakfast is the secret to
staying healthy.
Breakfast can include
all sorts of options:
cereals, bread,
fruit, and dairy
products (such as
eggs, milk,
yoghurt and
cheese). To make
eating breakfast a
habit or to give your
Do NOT Break your Breakfast
20
Health is Wealth |August 2014 | Confidential | 2014 Dell. All rights reserved
21. Breakfast like A King,
Lunch like a Prince and
Dine like a Pauper
It's a well-known phrase, but do we
follow it? A question, we all need to
answer ourselves.
breakfast a nutrition
makeover, rethink on the
meal. For sustainable energy,
partner high-fiber foods with
proteins that promote
alertness. That breakfast is
the most important meal of
the day.
Apart from providing us with
energy, Breakfast is an
excellent occasion to eat
together as a family when
possible. Establishing good
breakfast habits in childhood
and maintaining them
throughout adolescence may
be an important factor in
reducing the prevalence of
breakfast skipping and
developing good eating habits
that last a lifetime. Healthy
eating doesn't necessarily
mean dieting, it refers instead
to eating sensible, balanced
amounts of the right foods at
the right times – and that
includes a good breakfast.
“ “
21
Health is Wealth| August 2014 | Confidential | 2014 Dell. All rights reserved
22. n this modern era of fast
Imoving lifestyle, life is all
about being on toes with the
world and trying to be the best
in our profession in some way
or the other, earn money,
competing with each other, etc.
But the truth is WE have
stopped looking around us. We
have stopped noticing and
valuing the environment in
which we live in. We have
created a cocoon for ourselves
so much so that our eyes have
become blinded by it. The life
outside is completely different
and beyond our perception.
Recently while I was walking on
the road, I saw a destitute
family on the platform. There
was a father, a mother, a
daughter and a son. The father
asked his children to go and beg
for money which would feed
them that afternoon. And the
girl child refused immediately,
as she did not want to do it.
After her parents coerced her a
little more, she was left with no
other option. This is just one
small incident that happened in
one part of my life. This might
have happened every day in
front of our eyes, but we have
failed to notice this. This is
simplest form of “Child
Trafficking”.
In simple terms Child
Trafficking is all about
“recruitment, transportation,
transfer, harboring, and/or
receipt” of a child for the
purpose of exploitation. Child
trafficking, a human rights
violation, unlike many other
issues is found in both
developed and developing
nations. Child Trafficking seems
to be a ritual followed globally
from ages, when slavery and
bondage was at its pinnacle.
Though statistics regarding the
magnitude of child trafficking
are difficult to obtain, the
International Labor
Organization estimates that 1.2
million children are trafficked
every year from India.
There are different kinds of
child trafficking which includes
illegal & forced child labor,
trading of children, sexual
prostitution, slavery, children
used in domestic fronts as
servants, in armed forces, in
drug peddling smuggling, organ
How important is the Bud for the Flow
HUMAN RIGHTS ARE INSCRIBED IN THE HEARTS OF
PEOPLE; THEY WERE THERE LONG BEFORE LAWMAKERS
DRAFTED THEIR FIRST PROCLAMATION.“ “– Mary Robinson, United Nations High Commissioner for Human Rights
22
Guest Editorial |August 2014 | Confidential | 2014 Dell. All rights reserved
23. wer?
trade, use of children in
circus, etc. These are just few
which are known to the
world. We don't know, in what
many other ways, these tiny
tots are exploited and
harmed. There are many
economic, political, cultural
and religious factors that
contribute to the spread of
this virus in the society. This
can range from forced child
begging, lack of proper laws
in place to protect the rights
of these children, poverty,
increase in population,
female infanticide, child
marriage, etc.
It has been found by UNICEF
that children who are forced
to beg by third parties are
often removed from their
families, surrender the
majority of their income to
their exploiter, endure unsafe
work and living conditions,
and are at times maimed to
increase profits. These
children are forced through
these abusive acts receive
little to no education, and
hence are unable to fight for
their rights. And we as a
society have forgotten to look
deep into their pain.
As we move forward the
timeline, it is vital for all of us
to come together and resolve
this evil and eradicate it
completely from its roots. It
will be a long journey and one
individual person can never
do it. It's all about working
together for a better place to
live in. One of the most
significant steps that need to
be taken is, executing the
laws in practice which are
already there in place.
Parallel to this, we have to
create awareness among the
public and develop conditions
that will help people to seek
aid for their safety. There are
many NGOs which work in
this field. As always finance,
logistics, media and
government policies have
failed to put them in
limelight.
We always see the outer circle
of life and talk about dirty
politics, corruption, corporate
frauds, ination,
unemployment etc. But
beyond our imagination,
there is a world, where the
bud is crushed before it opens
up to be a ower. Let's come
out of our shallow life, look
beyond this thin line, and
march towards a society
where our children are safe.
23
Guest Editorial| August 2014 | Confidential | 2014 Dell. All rights reserved
24. P
resentation skills are imbibed in us.
Some are better than others. The
primary goal for presentation skills is to
be better than the competitors, whoever and
whatever that is. The secondary goal is to make
better presentations with every presentation
that delivered in past. In short, "Effective
Presentation Skills are Important”
Having the grander product is never enough to
assure business success. Apple is recognized for
offering prominent verge technology and Steve
Jobs is often sculpted as a superior orator. If
one is not the Apple of the industry, just
imagine how much better and refine the
presentations need to be. Business leaders are
often expected to present their message with
confidence and clarity to staff, clients, partners,
investors and sometimes the public. Millions of
dollars can ride on these presentations.
Better presentation skills reduce the stress on
presenters which means they will be more
willing to present and more effective with their
communication. Better presenters can deliver
their 30 minute presentation in 5 minutes or
90 seconds when needed. Better presenters
also save time while preparing because they
prepare their presentation more efficiently.
One should take effort to know the main
purpose of the presentation communicating to
the audience. To improve the presentation
skills, the first and foremost step is to
concentrate on how effectively one
communicates with the listeners. Remember
that the key to have good presentation skills is
not only though the transmission of the
message but through the reception
of the message as well.
The purpose of
the
presentation should be centered on catching
the attention of the audience and keeping it;
they should be persuaded of the merits and the
benefits of the presentation. The content of the
presentation is always essential. It is vital to
prepare an in-depth and comprehensive study
of the topic which is presented in an intelligent
and confident fashion.
Developing presentation skills and giving an
effective presentation is not an easy task. It is
said that some people are born with
presentation skills, yet it can be acquired as
well. Basically, it defines one's character as a
mature professional. Anyone who understands
the basics of presentation skills and knows how
to put it into proper application is a good
indication of a potential company asset. It is
not easy to be speaking before a group of
professionals. This also explains why
presentation skill is important.
Always remember that conducting a
presentation is not merely an obligation; it is a
talent and a skill. One should not just perceive
a presentation to be a typical company practice,
because this characterizes one as a true
professional. This is an art, when learnt, can be
your best friend for lifetime and help climbing
the ladder of success in the aspect of one's
career.
It's All about
How You Present It
24
Soft Skills Segment |August 2014 | Confidential | 2014 Dell. All rights reserved
25. Artist : Vijay Diwakaran
25
Art Corner| August 2014 | Confidential | 2014 Dell. All rights reserved
26. 26
Quick Tips |August 2014 | Confidential | 2014 Dell. All rights reserved
Tips for Effective
Workplace Communication
Revive the Great
Lost Art of Conversation
Handle Conflicts
with Diplomacy
Make Work Fun
Don't Just Hear - Listen
Make Employees
Feel Like Owners
Trust Your People
Give Employees
What They Want
Give Good Feedback
Respect
Cultural Differences
Take Your Emotions
Out of the Equation
SPOT AWARDS
1. Narendra Kumar Mavillapalli
SPOT Team
2. Dinesh Poraiyurmunus
SPOT Team
3. Pushpalatha Loganathan
SPOT Team
4. Tamilselvi Ragavan
CMS Authors Team
5. Priyanka Pidugu
Dell Star
6. Priyadharshini Panneerselvam
CMS Authors Team
7. Ramji Ganesan
CSMB Analytics
8. Munusri Sarath
Global SnP Content
9. D Sankar
Global SnP Content.
10. Amit Singh Rathore
Site Audit
11. Ajit Kumar Sukumaran
Site Audit
12. Peter Pedersen
Site Audit
13. Ilinca Ghisoiu
Site Audit
BRONZE AWARDS
1. Sivakumar Subramani
CMS Authors Team
2. Saravanan Subramani
CMS Authors Team
3. Narendra Dipalal Kag
Site Audit
4. Teodora Mihalache
Site Audit
5. Syedrahamanulla Syed
Site Audit
6. Murali Paramasivam
Global SnP Content
R&R Awards
27. 27
Puzzle| August 2014 | Confidential | 2014 Dell. All rights reserved
1. Oktoberfest instrument
5. Oscar presenters take
9. Rye grass disease
14. Burden
15. Diamond Head locale
16. New Zealand native
17. What If tree falls in forest" has
20. Parthenon's site
21. Made a memo
22. They're put in food
23. Sign for the superstitious
25. No, in a circle
28. Hardly ordinary
29. Brass or bronze, e.g.
31. Campus VIP, slangily
33. Like fairy-tale dragons, eventually
34. "But will it play in ?"
35. No longer in existence
38. "Play something else!"
39. Broadcast
40. Colors crudely
41. Middle ear bone
42. Bagpiper's headwear
45. It may be spotted in a tree
46. Excessive criticism
47. Make a silhouette
49. The best
52. Marinara and bechamel
53. They're cast over the ocean?
57. Overly full
58. Floor
59. VIP in the UAE
60. Door fasteners
61. Piquant flavor
62. Baglike structures in animals
1. Beefsteak or cherry
2. One way to stand
3. Plumb tuckered out
4. Positive attribute
5. Some deliveries
6. Shake one's tail
7. "Caught you!"
8. Ambulance item
9. Discharge
10. One may be on its last leg
11. Comedian Whoop'
12. Valuable find
13. "Whether nobler ..."
18. Asthmatics' needs
19. Huge amount of bricks
23. Gallimaufry
24. Western state
26. X or Y, in math
27. Swedish rug
30. How workaholics often work
31. Place for a statue or a hero
32. Large crucifix
33. Arrogant one
34. Land of the alpaca
35. Chew like a rat
36. Some eye doctors
37. Many a "Li'l Abner" character
38. Tokyo, pre-Tokyo
41. Greenest around the gills
42. Port on Commencement Bay
43. Acid found in vinegar
44. Partners of Mmes.
46. Tuesday (Mardi Gras.
48. Game essentials
50. Hard to comprehend
51. Front and back
52. Belted out a tune
53. Burning remnant
54. Living Nativity sound
55. Airport stat.
56. Woman's hairstyle
Puzzle
ACROSS DOWN
5 6 8 2 1 4 7 3 9
1 3 7 6 5 9 4 8 2
2 9 4 3 7 8 5 1 6
3 2 6 1 9 5 8 4 7
4 8 9 7 6 3 2 5 1
7 1 5 8 4 2 9 6 3
9 4 2 5 3 6 1 7 8
8 7 3 4 2 1 6 9 5
6 5 1 9 8 7 3 2 4
Answer for Fy-Q1
Winners of FY15 - Q1 Sudoku
Tomislav Hersak &
Ghanashyam Shankanbah
28. 26
Photos |August 2014 | Confidential | 2014 Dell. All rights reserved
SPOT AWARDS
1. Narendra Kumar Mavillapalli
SPOT Team
2. Dinesh Poraiyurmunus
SPOT Team
3. Pushpalatha Loganathan
SPOT Team
4. Tamilselvi Ragavan
CMS Authors Team
5. Priyanka Pidugu
Dell Star
6. Priyadharshini Panneerselvam
CMS Authors Team
7. Ramji Ganesan
CSMB Analytics
8. Munusri Sarath
Global SnP Content
9. D Sankar
Global SnP Content.
10. Amit Singh Rathore
Site Audit
11. Ajit Kumar Sukumaran
Site Audit
12. Peter Pedersen
Site Audit
13. Ilinca Ghisoiu
Site Audit
BRONZE AWARDS
1. Sivakumar Subramani
CMS Authors Team
2. Saravanan Subramani
CMS Authors Team
3. Narendra Dipalal Kag
Site Audit
4. Teodora Mihalache
Site Audit
5. Syedrahamanulla Syed
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6. Murali Paramasivam
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