1. LSS
NSC installation within 72 hrs
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2. PROJECT DETAIL
Name of the Project: To Improve NSC installation within SLA of 72 Hrs
Project Ref. no. UJN / NSC
Project Leader Name Dheeraj Mehta
Designation Manager
Function MMG - CS
Date Jun2015
Business Unit Ujjain
Project detail
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3. Voice of Customer
I have applied for Power connection but they have delayed the installation
Voice of business
Business is losing revenue due to delay in NSC installation, also in some cases leading to
Illegal connection whenever there is delay.
Voice of Process
NSC connections are not installed as per Process SLA of 3 day.
Write down the VoC of your problem
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4. PROBLEM STATEMENT
In Power DF, Ujjain City in the month of May’15, NSC installation within 72 hrs. is 55%
GOAL STATEMENT
To Improve NSC installation within 72 hrs. from current May’15 – 55% to 85% within 3
days by 30th Jul’15, for Ujjain City Power DF
CTQ’s FOR YOUR PROJECT
Paste Charter Signed Scanned Copy
CTQ Parameter UoM
At Project Start Target Planned Completion
Date
Actual Completion
DateValue Value
NSC installation within 3 days % 55% 85% 10th Jul 2015 30th Jul 2015
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5. In Project Scope Out Of Project Scope
LT NSC connection request below 10
kW
All other NSC request and NSC connection of
Industrial , Agriculture & Govt.
Identify Big Y’s of your project
Operational Expense (OPEX) Reduction
Capital Expense (CAPEX) Reduction
Revenue Enhancement Y
Improve Customer Satisfaction – CSAT Y
Improve Employee Satisfaction Y
Technical Loss Reduction
Commercial Loss Reduction
Project Scope and Big Y
Project Scope
5
If I will do this project then this will impact following Big Y of Organization

6. Revenue enhancement
Cost Optimization
Customer Responsiveness
Customer/ Intermediary Satisfaction
Others (Pls. Specify)
Definition of Opportunity
Project Team Business Impact
CEO :
Champion :
Project Leader :
Quality Facilitator :
Team Members :
Business Case Problem Statement:
Definition of Defect :
Lean Six Sigma - Project Charter
Financial Impact
Project Title:
CTQs Baseline TargetIn scope Out Scope
Critical Milestones
Project Start Date
Project End Date
Goal Statement:
Project Leader Quality Facilitator Champion BE Head
For providing faster New Service connectivity to customer we have indentified this this project,
as we have noticed the majority of the NSC application received are not installed within 72 Hrs .
This project will help us to reduce the installtion SLA , enhanced revenue & also this will improve
and help in transforming C - SAT .
Mr.Ashok Agarwal
Mr AnupamRajput
Mr Dheeraj Mehta
Sandeep Srivastava
Zahid Husen
Rakesh Gautam
LT NSC connection request All other NSC request , Industrial , Agriculture , Govt.
Connection & load more than 10 kWNSC Connection
.
For Ujjain City currently ( as on May 2015 ) NSC installtion within 3 days is 55% .
To improve NSC installation SLA for Ujjain city from 55% to 85% within 3 days by 10th July
2015
NSC installtion within 3 days 55% 85%
Each NSC Reuest .
Any NSC connection installed out of SLA .
21 K unit increase per year .
1st Jun2015
10th Jul2015
Y
Y
Y
To Reduce NSC Installtion TAT ( SLA )
Mr. Naresh Kumar
Praveen Garg

7. NSC / CSD
Desk
Material Requisition
send to Main Store
MMG Store
manual count &
registered the
meter No in
system .
Meter allocated
to vendor
Number wise
Daily validation
of balance meter
& installation at
evening
Updation of
Meter in
CCB for first
billing
Details of
Customer who
has paid
Demand Note
Meter
installed and
updated in
billing system
Registered
Consumer for
Business (for 1
new connection
added in billing
base)
Supplier Input Process Output Customer
Zone wise
distribution of
cases to
vendor for
installation
Sample SIPOC
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8. Down Timer Model for VA / NVA Identification
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9. Identify VA / NVA for your process
9
Value & Cycle Time Track sheet
Process
Step
1 2 3 4 5 6 7 8 8 9 Total %Total
Value
Added
150 120 60 30 60 120 30 90 660
Material
requisition
sent to
warehouse
for vendor
wise
MMG store
manual
count meter
& registered
the meter
No in
system
Meter
Allocated to
Vendor
Zone wise
distribution
of cases to
vendor for
installation
Vendor
takes the
material &
meter No
allocated to
team
Vendor start
work in field
Daily
validation of
balance
meter &
installation
at evening
Updation of
Meter in IT
system for
first billing
Value
Enabled
Same
number
validated by
MMG
during issue
Non Value
Added 30
2650 3750 6430
Store Tracks
the same
meter No
Site not
ready for
installation
Installation
delay /
Customer
denied /
Out of
Station
Total Time 7090
Time
Notation in:
Total Value Added work time 630
% Value added work time 8.89%

10. Data Validation
 Ensure that the present CTQ is measurable, if not
o What is secondary measure
o Is new measurement system required
 Ensure that it is from the correct primary source
 In case it is auto generated
o Check / Audit MIS / System (CCB / CRM)
S. no. Data Particulars Data Source Data Period
1 Total Application received CRM - CCB May’15 – Nov ’15
2 Total Installation done CRM - CCB May’15 – Nov ’15
3 Material movement Oracle - WAM - May’15 – Nov ’15
4 Vendor manpower details MMG
5
Please fill this – what all data you have taken for project analysis
Attach Data
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11. Vendor Productivity issue
Delay reporting
of vendorsManual tracking of
meters
Off line Meter
request to store
Out calling process
not designed
Meter not available
Cable not available
Premises not ready
Delay in data in MMG grid
Refuse to install
Vendor doing multiple
jobs
Delay in NSC
installation
Board not
installed
Customer requested
delay
On line protocol
sheet not generated
Identify all Potential Causes for Your Problem
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EDIT CAUSES WRITTEN IN BLUE
Two vendor
same site
Public resistance
for outside
installation

12. Pareto Analysis – to be done for available data
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Reason Contribution Cumulative Cumulative Contribution
Premises not ready 400 400 43.96%
Unavailability of Consumer 370 770 84.62%
Demand note Payment delay Updation 89 859 94.40%
Material issues 27 886 97.36%
Two Team on same site 12 898 98.68%
Repeat Visit 10 908 99.78%
Installation Delay 2 910 100.00%
910
400
370
89
27 12 10 2
0.00%
20.00%
40.00%
60.00%
80.00%
100.00%
120.00%
0
50
100
150
200
250
300
350
400
450
Premises not
ready
Unavailability
of Consumer
Demand note
Payment delay
Updation
Material issues Two Team on
same site
Repeat Visit Installation
Delay
Pareto
Contribution Cumulative Contribution

13. Problem Why 1 Why 2 Why 3 Why 4 Why 5
Delay in cases in
MMG grid
It runs batch file
on daily basis
System designed
in the same form
No thought given
for delay related
losses
Loksewa gives
SLA of 7 days
Meter manual
tracking
No system
no bar code
option
No interface in
WAM & CCB
No Meter Number
tracking in CCB
Repeat site Visit
No fixing of
meter with
consumer number
No system
generated MCR to
fixed vendor
Why analysis for Key Problem from Fishbone and Pareto
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14. Run Chart ( Daily )
Track Performance of daily progress
14
2
5
8
6
37
33
24
4
20
12
20
15
30
23
7
18
21
13
34
37
50
41
20 21
30
20
0
10
20
30
40
50
60
01-Jun-15
02-Jun-15
03-Jun-15
04-Jun-15
05-Jun-15
06-Jun-15
07-Jun-15
08-Jun-15
09-Jun-15
10-Jun-15
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15-Jun-15
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18-Jun-15
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20-Jun-15
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23-Jun-15
24-Jun-15
25-Jun-15
26-Jun-15
27-Jun-15
Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Mon Tue Wed Thu Fri Sat
June 15

15. S.
No.
Root Cause Remedial Action
Resp.
Name of the Person /
Function
Target
Date
1
Demand note
Payment case not
move to MMG Grid
Run batch file 3 Hrs interval bases MMG Done
2
Delay from
Consumer side
1. Documentation guidelines / and checklist to be
given to front desk and call center to ready pre
installation activity
2. Calling to consumer who are delay 24 Hrs
3. Installation mark during TF at site for meter fixing
, application No . , cable type
NSC / CSD / MMG Done
3 Vendor Alignment
Two team of two vendor will dedicatedly work on NSC
process
MMG Done
4 Automation
1. For faster & accurate meter number automatic
barcode scanner is planned
2. System generated MCR report to couple meter &
consumer number .
MMG Done
Action planning
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16. Action planning
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Before – Two Step & manual Job After – Automation Calling to Delay Consumer
Before – Manual MCR After – System Generated
MCR
Meter Counting & Updation of Meter Consumer Calling
Meter & consumer Coupling
Meter Fixing Place & Instruction
Instruction to Consumer at site

17. CTQ Baseline Target Achieved
NSC installation within 3 days 55% 85% 86 %
Sustenance/ Control :
• Mistake Proofing: Wrong meter number & incorrect
consumer detail
•Control Plan: next slide
Project Name: To Improve NSC installation within
SLA of 72hrs
Project Team
Project Champion: Anupam Rajput
Project Leader: Dheeraj Mehta
Quality Facilitator: Naresh Kumar
Team : Zahid Hussain , Praveen Garg , Rakesh Gautam ,
Sandeep Srivastava
Financial Impact: 30 % or 140 consumer per month
come in our network with in 72 Hrs cause 21 K unit
increase per year .
Innovations / Solutions
1. Processes Impacted- Improve Punching Accuracy &
Efficiency in System , reduced failure rate .
2. Process changes –
i Meter Number capturing Automatic (through Bar Coder)
ii Predefine meter with consumer number
3. Trainings/ Communication –
i) Store team ii) Back End team iii ) Vendor Team
4. Best Practices – Bar Code meter Number Capturing .
Project Completion Sheet: Control Phase
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55%
75% 77%
86%
45%
25% 23%
14%
0%
20%
40%
60%
80%
100%
May 15 Sep 15 Oct 15 Nov 15
CTQ Trend
72 Hrs
> 72 Hrs

18. Project Completion Sheet: Control Phase
# Action implemented / To be ensured at regular frequency Resp Frequency
1 MMG received Meter from ware house captured the
number via Bar code scanner .
Ashish
Bahal
Weekly
2 Same number will be enter in CCB Ashish
Bahal
Weekly
3 Validating the system number & actual meter number
received
Sandeep
Srivastava
Weekly
4 Meter issued to vendor team through system generated
protocol sheet
Rakesh Daily
5 Application Number mention on site at standard position
for meter installation
Praveen
Garg
Daily
Key actions – Why this problem will NOT REPEAT / REOCCUR?
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19. Thanks
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