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A new approach to understanding patient
stories
WHEN PATIENTS
   CAN TELL THEIR
   OWN STORY!

 We bring an innovative
 At DHP Research we bring an
 innovative approach to the
 approach to the analysis of
 analysis of the patient and
 carer’s story.
 the patient and carer’s story.

Copyright DHP Research Ltd 2012. All
           rights reserved
The traditional journey so far


  Interviews                                            listening and
 conducted &                                             reading the
                       Audio
audio recorded                                            individual
                  recordings fully
                    transcribed                             stories
                         &
                     analysed




                       Creating
                   dialogue within
                        teams



                 Copyright DHP Research Ltd 2012. All
                            rights reserved
HOW
IS OUR APPROACH
DIFFERENT                                   ?
     Copyright DHP Research Ltd 2012. All
                rights reserved
Our approach


                                                                             Stories
                                                                           combined
                                                          Facilitated
                                                                          with specific
                                        All               workshops
Interviews                                                               archetypes to
                 Audio            transcriptions          with client
conducted                                                                   provide
              recordings            coded and              teams to
     &                                                                      powerful
                  fully            key themes               identify
fully audio                                                              exemplars to
              transcribed            identified           archetype
 recorded                                                                  front-line
                                                         patient/carer
                                                                           staff and
                                                             groups
                                                                         management
                                                                             groups




                            Copyright DHP Research Ltd 2012. All
                                       rights reserved
The process


                                 Identified
                                  themes
                                                                 Facilitated
                                                                 workshops
                                                                 with clients
        Transcripts
          analysed




                                                                Identified
                                                                archetypal
                                                               patient/carer
                                                                  groups




        Patient/carer
           stories




                        Copyright DHP Research Ltd 2012. All
                                   rights reserved
What does this mean for you?


     Not all patient stories have to be listened to as
     these can be typified by the archetypical groups
                        identified




                     Patient/carer groups become more clearly defined
                     in terms of their experiences, behaviours and
                     attitudes. These can act as benchmarks in the
                     measurement of improvement from changes in
                     delivery of the service.




                                            Identifiable patient/carer groups enhances
                                            strategy and policy development

                                     Copyright DHP Research Ltd 2012. All
                                                rights reserved
Key benefits to you & your organisation


      Identifiable
     patient/carer                               Minimises individual
        groups                                    story telling time

                           Deeper insight into
                           patient/carer needs
Enables significant
team input
                                                           Provides a
                            Aid staff training           benchmark
                                                          to measure
   Enhances team
      dialogue
                                                        improvements
                 Copyright DHP Research Ltd 2012. All
                                   rights reserved
A combination that
  gives the solution you
           want
                             Client
                           Identifiable
                         Patent stories
                           facilitated
                          patient/carer
                             groups
                           workshops




 Improving                   Policy                    Identifying
dialogue with              & strategy                    needs
    teams                 development




                Copyright DHP Research Ltd 2012. All
                           rights reserved
DHP Research & Consultancy Ltd
Bloxham Mill Business Centre, Barford Road, Bloxham,
Banbury, Oxfordshire OX15 4FF
Tel: +44 (0)1272 4233
Tel: kmeadows@dhpresearch.com
www.dhpresearch.com


                 Copyright DHP Research Ltd 2012. All
                            rights reserved

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Getting the most out of your discovery interviews A new approach to understanding patient stories

  • 1. A new approach to understanding patient stories
  • 2. WHEN PATIENTS CAN TELL THEIR OWN STORY! We bring an innovative At DHP Research we bring an innovative approach to the approach to the analysis of analysis of the patient and carer’s story. the patient and carer’s story. Copyright DHP Research Ltd 2012. All rights reserved
  • 3. The traditional journey so far Interviews listening and conducted & reading the Audio audio recorded individual recordings fully transcribed stories & analysed Creating dialogue within teams Copyright DHP Research Ltd 2012. All rights reserved
  • 4. HOW IS OUR APPROACH DIFFERENT ? Copyright DHP Research Ltd 2012. All rights reserved
  • 5. Our approach Stories combined Facilitated with specific All workshops Interviews archetypes to Audio transcriptions with client conducted provide recordings coded and teams to & powerful fully key themes identify fully audio exemplars to transcribed identified archetype recorded front-line patient/carer staff and groups management groups Copyright DHP Research Ltd 2012. All rights reserved
  • 6. The process Identified themes Facilitated workshops with clients Transcripts analysed Identified archetypal patient/carer groups Patient/carer stories Copyright DHP Research Ltd 2012. All rights reserved
  • 7. What does this mean for you? Not all patient stories have to be listened to as these can be typified by the archetypical groups identified Patient/carer groups become more clearly defined in terms of their experiences, behaviours and attitudes. These can act as benchmarks in the measurement of improvement from changes in delivery of the service. Identifiable patient/carer groups enhances strategy and policy development Copyright DHP Research Ltd 2012. All rights reserved
  • 8. Key benefits to you & your organisation Identifiable patient/carer Minimises individual groups story telling time Deeper insight into patient/carer needs Enables significant team input Provides a Aid staff training benchmark to measure Enhances team dialogue improvements Copyright DHP Research Ltd 2012. All rights reserved
  • 9. A combination that gives the solution you want Client Identifiable Patent stories facilitated patient/carer groups workshops Improving Policy Identifying dialogue with & strategy needs teams development Copyright DHP Research Ltd 2012. All rights reserved
  • 10. DHP Research & Consultancy Ltd Bloxham Mill Business Centre, Barford Road, Bloxham, Banbury, Oxfordshire OX15 4FF Tel: +44 (0)1272 4233 Tel: kmeadows@dhpresearch.com www.dhpresearch.com Copyright DHP Research Ltd 2012. All rights reserved