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Copyright	©	2016, Oracle	and/or	its	affiliates.	All	rights	reserved.		|
Amy	Sorrells
Oracle	Social	Cloud
@amyssorrells
Paul	Borselli
DIGIDAY
#DigidayDBS
#OracleSocial
Copyright	©	2016, Oracle	and/or	its	affiliates.	All	rights	reserved.		| @amyssorrells #OracleSocial#DigidayDBS
Copyright	©	2016, Oracle	and/or	its	affiliates.	All	rights	reserved.		|#DigidayDBS @amyssorrells #OracleSocial
Copyright	©	2016, Oracle	and/or	its	affiliates.	All	rights	reserved.		|
Companies that improve their
customer service see a 30-50%
improvement in key measurements
including likelihood to recommend
and make repeat purchases.
Source:	McKinsey
#DigidayDBS @amyssorrells #OracleSocial
Copyright	©	2016, Oracle	and/or	its	affiliates.	All	rights	reserved.		|#DigidayDBS @amyssorrells #OracleSocial
Copyright	©	2016, Oracle	and/or	its	affiliates.	All	rights	reserved.		|#DigidayDBS @amyssorrells #OracleSocial
Copyright	©	2016, Oracle	and/or	its	affiliates.	All	rights	reserved.		|#DigidayDBS @amyssorrells #OracleSocial
Copyright	©	2016, Oracle	and/or	its	affiliates.	All	rights	reserved.		|#DigidayDBS @amyssorrells #OracleSocial
Copyright	©	2016, Oracle	and/or	its	affiliates.	All	rights	reserved.		|
Amy	Sorrells
Oracle	Social	Cloud
@amyssorrells
Paul	Borselli
DIGIDAY
#DigidayDBS
#OracleSocial

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