SW center Organization chart

1. SOFTWARE CENTER
TEAM STRUCTURE YEAR 2013
Prepared By:
Checked By:
Approved By:

2. SW CENTER ORGANIZATION CHART
Director, Manager Chart
Director
Van Huy
Deputy Director
Do Dung
Assistant
(Add 01 more)
ATM Application
Group
Quang Huy
Symphony
Group
Duy Thanh
QA/QC
Group
Quy Duong
Project Mgnt.
Group
Dinh Phong
11/12/13
Graphic Design
Group
Quang Vinh
HCM
Branch
Bach Viet
LAOS
Branch
Tone
2

3. SW CENTER ORGANIZATION CHART
Hanoi Manager, team member chart
Symphony
Group
Duy Thanh
ATM Application
Group
Quang Huy
Trong The
Pham Tu
Coding, R&D
AA-Activate
Nguyen Dung
Add 01 more (Dev)
EJM-SDM-RKM
Minh Thang
NDC App
Duc Thinh
Nguyen Son
Add 01 more
ASM-CS M-ECP
Tuan Anh
Minh Duc
Chi Binh
Maintain & Deploy
Pham Do
Add 01 more
PGS-CRM
Pham Tu
Add 01 more (Dev)
11/12/13
3

4. SW CENTER ORGANIZATION CHART
Hanoi Manager, team member chart
QA/QC
Group
Project Mgnt.
Group
Graphic Design
Group
Quy Duong
Ngoc Vu
Dinh Phong
Quang Vinh
HoChiMinh, Laos Manager, team member chart
HoChiMinh Branch
Bach Viet
ATM Team
Chi Linh
Add 01 more
Switch& Symp.
Nguyen Lam
Ly Binh
Add 01 more
11/12/13
LAOS Branch
Tone
Tone
Noy
4

5. SW DIRECTOR SOW
Director – Do Van Huy
– Manage HR
– Assign Project, R&D to Account/Solution leader
– Review/Plan with Leader on plan, roadmap, Project
– Advice Project Manager Make proposal for Sale, Customer
– Meeting with customer with Sale or to support team in case
– R&D on new Technology, Service then make Roadmap
– Working with NCR, Partner on new Solution, Project, Roadmap for customer
11/12/13
5

6. SW DEPUTY DIRECTOR SOW
Deputy Director – Do Quang Dung
– Support Director on HR
– Monitor and Push Account/Solution Manager on project
– Account Manager for Laos market & support VCB
– Support Account Manager on Issue/pending & talking to customer
– Meeting with customer with Sale or to support team in case
– Create/Review on Project/Support man day and cost
11/12/13
6

7. SW ACCOUNT MANAGER SOW
Senior Account Manager – Nguyen Quang Huy
ATM Application Division
– Leading/Backup ATM application team leader, member
– Main communication to his/her customer as designed (BIDV, Vietinbank)
– Manage/Develop new service for his customer
– Co-operate with Solution Manager on project implementation, roadmap for
customer
– Response on all issue, Implement for his customer
– Meeting with their customer frequency or by issue/project event
– Manage tasks, Issues of team member
– Work with Sale account for SOW of new requirement for his customer
11/12/13
7

8. SW ACCOUNT MANAGER SOW
Account Manager – Pham Anh Tu
ATM Application Division
– Main communication to his/her customer as designed (VCB)
– Manage/Develop new service for his customer
– Co-operate with Solution Manager on project implementation, Roadmap for
customer
– Response on all issue, Implement for his customer
– Meeting with their customer frequency or by issue/project event
– Manage tasks, Issues of team member
– Work with Sale account for SOW of new requirement for his customer
11/12/13
8

9. SW ACCOUNT MANAGER SOW
Account Manager – Pham Duc Thinh
ATM Application Division
– Main communication to his/her customer as designed (VBA, NDC JS
Banks in HN)
– Manage/Implement new service for his customer
– Co-operate with Solution Manager on project implementation, Roadmap
for customer
– Response on all issue, Implement for his customer
– Meeting with their customer frequency or by issue/project event
– Manage tasks, Issues of team member
– Work with Sale account for SOW of new requirement for his customer
11/12/13
9

10. SW ACCOUNT MANAGER SOW
Account Manager – Do Chi Linh
ATM Application Division
– Main communication to his/her customer as designed (HCM Banks)
– Manage/Implement new service for his customer
– Co-operate with Solution Manager on project implementation, Roadmap for
customer
– Response on all issue, Implement for his customer
– Meeting with their customer frequency or by issue/project event
– Manage tasks, Issues of team member
– Work with Sale account for SOW of new requirement for his customer
11/12/13
10

11. SW SOLUTION MANAGER SOW
Senior Manager – Nguyen Duy Thanh
Solution Division
– Manager of solution team
– In charge of Solution Architecture and technology
– Head and develop his product/solution (EJM, SDM, IMP, RKM)
– Co-operate Acc. Manager on implementation, Presentation solution
– Work with Director on Solution roadmap
– Design, Document, coding for his/her solution
– Response on all issue, Implement for their solution
– Manage, review task for team member
– R&D on new Technology for his/her solution
11/12/13
11

12. SW SOLUTION MANAGER SOW
Manager – Truong Trong The
Solution Division
– Deputy Manager of solution team
– In charge of Solution Feature, workflow and GUI
– Head and develop his product/solution (Activate, ASM, CSM, ECP)
– Co-operate Acc. Manager on implementation, Presentation solution
– Work with Director on Solution roadmap
– Design, Document, coding for his/her solution
– Response on all issue, Implement for their solution
– Manage, review task for team member
– R&D on new Technology for his/her solution
11/12/13
12

13. SW SOLUTION HEAD SOW
Head – Pham Anh Tu
Solution Division
– Head and develop his product/solution (PGS, CRM)
– Co-operate Acc. Manager on implementation, Presentation solution,
roadmap
– Work with Director on Solution roadmap
– Design, Document, coding for his/her solution
– Response on all issue, Implement for their solution
– Manage, review task for team member
– R&D on new Technology for his/her solution
11/12/13
13

14. SW SOLUTION HEAD SOW
Head – Nguyen Hung Lam
Solution Division
– Head for Implement symphony Solution in HCM, Laos city (EJM, SDM, IMP,
RKM, ASM, CSM, ECP, FDM)
– Co-operate Acc. Manager on implementation, Presentation solution,
roadmap
– Work with Solution Manager on Solution roadmap, Update
– Coordinator on all issue, Implement for solution
– Manage, review task for team member
11/12/13
14

15. SW SOLUTION SUPPORT SOW
Support – Pham Van Do
Solution Division
– Implement Solution for customer at HN city
– Perform Solution Maintenance job for HN Banks
– Process Customer Call, Email Support
– Working with Solution Manager/Head to solving issues
Support – Tone
Solution Division
– Implement Solution for customer at Laos
– Perform Solution Maintenance job for Laos Banks
– Process Customer Call, Email Support
– Working with Solution Manager/Head to solving issues
11/12/13
15

16. SW PROJECT COORDINATOR SOW
Coordinator – Dinh Thanh Phong
Project Division
– Manage Delivery/Implementation project plan for SW contract
– Project Plan, Meeting and reporting
– Coordinate to different team, division on resources support
– Alert, Highlight team in risk, pending, delaying in each project
– Calculate on Project/Support man day and cost
– Support Manager Make proposal for Sale, Customer
– Support Team on reporting, Official Letter, Business document
forms
11/12/13
16

17. SW QA/AC SOW
QC-Tester – Nguyen Quy Duong
QA/QC Division
– Understanding SW URD, FRS
– Planning and Writing test script
– Perform Test script and report
– Working with Solution Manager/Head on bug fix planning
– Setup Testing environment and run test
– Support to prepare Manual and Install Guideline
– R&S on testing technology
11/12/13
17

18. SW TEAM ADMIN SOW
Admin/Reception
Office Admin Division
– Prepare training, event, travel information for team if any
– Arrange for payment and claim
– Follow-up with Sending/Receiving Letters…
– Make sure SW working area is clean, fresh, and good condition.
– Prepare documents, form and report for human resource, logistic, admin.
– Ensures operation of equipment by completing preventive maintenance
requirements
– Order stationery for office, time keeping for team
– Answer phones, direct calls and respond to inquiries
– Translate and format documents following company template
11/12/13
18

19. SW GRAPHIC DESIGN SOW
Designer – Nguyen Quang Vinh
QA/QC Division
– Understanding SW URD
– Design GUI, Logo, Icon for Web, Application, ATM, Kiosk Screens
– Design Printing Document: Company Document templates
– Design PR, Marketing, Brochures documents
– Follow-up and make sure implement accordingly to Design template
11/12/13
19

20. SW ENGINEER SOW
Software Engineer
– Process/Support on application issue
– Developer application as assigned
– Receive task from Director, Solution/Account Manager, Head
11/12/13
20

21. LIST OF POSITION TO BE APPOINTED
HANOI HEAD OFFICE
1
Do Van Huy
2
Do Quang Dung
3
ATM Application Division
Nguyen Quang Huy
4
Pham Anh Tu
5
Pham Duc Thinh
6
Solution Division
Duyen Duy Thanh
7
Truong Trong The
8
Pham Do
9
Project Division
Dinh Thanh Phong
HCM OFFICE
10
Do Chi Linh
11
Nguyen Lam
LAOS OFFICE
12
Tonechoon Saechao
Director
Software Center
Deputy Director
Software Center
Senior Manager
ATM Application Division
Account Manager
ATM Application Division
Account Manager
ATM Application Division
For BIDV, Vietin
Senior Manager
Solution Division
Manager
Solution Division
Support
Solution Division
For EJM, SDM, IMP, RKM
Coordinator
Project Division
For all Project
Account Manager
ATM Application Division
Head
Solution Division
For HCM bank
Support
Solution Division
For Laos bank
11/12/13
For VCB
For NDC bank in HN, Laos bank
For ASM, CSM, ECP agent
Support and Implement Symphony
For HCM bank
21

22. TEAM PROCESS FLOW
Project Mgnt.
(Dinh Phong)
Admin
(Add 01 more)
Customer Handling
BIDV, Vietin
VBA
Pham Tu
Symphony
HN-JSBanks
Project Mgnt.
(Dinh Phong)
Duc Thinh
HCM, Cambodia
banks
Sale/HW team
QA/Close
Project/Request
Quang Huy
VCB
Customer
Project/Request
Processing
QA/Versioning
Team
Chi Linh
LAOS Banks
Do Dung
Maintain & Deploy
(Pham Do)
Project Mgnt.
(Dinh Phong)
Graphic Design
Vendor/
Partner
Symphony/Solution (Implement&Deploy)
11/12/13
22