E-commerce in fashion industry Apparel & accessories sales in US: Apparel has become an online success - Jeffrey Grau, eMarketer. Fashion emerges as best-performing segment of ecommerce in UK - IMRG Capgemini e-Retail Sales Index. Southeast Asia startup investments 2013: It’s all about e-commerce, fashion and women: Mobile commerce, online retail, payments, C2C marketplaces, flash sales. eCommerce Benchmark for the Fashion Industry: Where does the traffic come from in fashion? - Direct, Paid, Organic, CPS, CPC, Viral/Social, E-mail newsletter; social and viral media play a much bigger role in fashion. Conversion ratios in fashion retail. Platform for your e-store – why Magento?: Shopify, SquareSpace, Tictail, Magento; Bonobos, Nike, Christian Louboutin, MyTheresa. Magento Enterprise Customer Success Story GANT: High performance and visual inspiration, Full screen experience, Custom campaign modules, Look book, Customized checkout, Flexible landing and content pages, Integration with multiple warehouse and ERP systems, Access rights management across multiple sites/stores, Localized payment and shipping methods; 290% increase in conversion rate, 13% increase in traffic, 35% reduction in page load time, 50% decrease in hosting costs. Why choose Responsive Web Design?: U.S. Mobile Commerce Activities Divante for fashion: SOLAR Company Case Study: http://divanteltd.com/blog/complex-e-commerce-implementation-fashion-brand/ .

1. E-commerce in fashion
industry

2. E-commerce in fashion industry
Just 10 years ago many in the
retail industry did not believe that
consumers would ever take to
buying fashion online.
How wrong they turned out to be.
Not only have retailers sprung up
offering fashion items at all price
points online, but high street
retailers are finding that the
percentage of their sales going
through their website is increasing
year on year.
Source: http://mediazone.brighttalk.com/comm/sitedata/c52f1bd66cc19d05628bd8bf27af3ad6/download/9174_Etail%20Report%202011-lores.pdf
2

3. Example: Apparel & accessories sales in US
Online apparel sales continue to
capture a greater share of US retail
ecommerce sales, as the category.
A mix of larger and smaller online
product categories will post the
highest CAGRs from 2012 to 2017.
Best-performing online category apparel and accessories - will
register high CAGR (Compound
Annual Growth Rate) of 17.2%,
according to eMarketer estimates.
Source: http://www.emarketer.com/Article/Retail-Ecommerce-Set-Keep-Strong-Pace-Through-2017/1009836
3

4. Example: Apparel & accessories sales in US
"Retailers continue to increase the
scale of their ecommerce
operations, particularly by investing
in online sales platforms that
display products and convert
shoppers more effectively; apparel
sales have benefitted more than
any other category. Apparel has
become an online success due
largely to easy and free returns,
innovative visualization tools and
the presence of customer reviews.”
- Jeffrey Grau, eMarketer principal
analyst.
Source: http://www.emarketer.com/newsroom/index.php/apparel-drives-retail-ecommerce-sales-growth/
4

5. Example: Fashion emerges as best-performing
segment of ecommerce in UK
The UK online fashion sector has grown 258%
in five years, making it the best-performing
segment across ecommerce, according to
research from IMRG.
The fashion category of the IMRG Capgemini
e-Retail Sales Index outperformed other
categories for four of the five years between
January 2009 and December 2013, with sales
growing nearly 17% year on year, totalling
£91bn in 2013 and accounting for 21% of all
online retail.
Source: http://www.marketingmagazine.co.uk/article/1231014/fashion-emerges-bestperforming-segment-ecommerce-claims-report
5

6. Example: Southeast Asia startup investments 2013:
It’s all about e-commerce, fashion and women
Mobile commerce, in particular, has been a major theme in the tech scene in
2013, and given its initial successes, looks set to dominate headlines again in
2014. But visualizing the data gives a better sense of the scale: Out of the $645
million plowed into internet companies, a massive $593 million, or 92 percent,
has something to do with e-commerce.
We’ve segmented e-commerce into several categories, including online retail,
payments, C2C marketplaces, and flash sales. The majority of e-commerce
investments, it would seem, have gone into men’s and women’s fashion, with
the latter dominating sales of course.
Source: http://www.techinasia.com/southeast-asia-startup-investments-2013-ecommerce-fashion-women/
6

7. eCommerce Benchmark for the Fashion Industry
The eCommerce
Benchmark for the
fashion industry is a
study, conducted by
the eCommerce
Foundation.
The eCommerce
Foundation is a nonprofit organisation
whose goal is to help
companies improve
their e-commerce
activities.
As more than 70 fashion companies have participated in the eCommerce
Benchmark, the Foundation decided to publish a detailed report on how they are
performing.
Both online fashion pure players and fashion retailers participated in the study.
Within the retail fashion industry, participants are either Generalist (18%) or
operate in specific segments, such as Women (34%) / Men (13%), Shoes (4%),
Body (12%) and finally Jeans (3%).
Source: http://magazin.unic.com/en/2012/07/26/ecommerce-benchmark-for-the-fashion-industry/
7

8. Where does the traffic come from in fashion?
As expected, the majority of traffic
comes from search engines
(53%). Direct traffic is relatively
low (15%); in fact, the average
direct traffic for other retail
industries is significantly higher
(22.3%).
It is interesting to note that social
and viral media play a much bigger role in fashion (8%) than retail in general
(4%).
Still, social media delivers less traffic than, for example, ‘old-fashioned’ email
marketing as a traffic source (10%). The email open and click through ratios are high
in the fashion industry compared with retail in general, and it is not surprising to see
that women’s fashion is the segment with the highest open ratio at almost 35%.
Source: http://magazin.unic.com/en/2012/07/26/ecommerce-benchmark-for-the-fashion-industry/
8

9. Conversion ratios in fashion retail
Women’s fashion has by far the lowest conversion ratio (1.85%),
while body fashion, as a niche player, has the highest conversion
ratio (2.40%).
Source: http://magazin.unic.com/en/2012/07/26/ecommerce-benchmark-for-the-fashion-industry/
9

10. Platform for your e-store – why Magento?
Platforms like Shopify, SquareSpace and
Tictail offer off-the-shelf, plug-and-play options
for companies new to e-commerce.
These services require few technical skills to
set up and are extremely simple to use,
though they are heavily templated, with little
scope for customisation. As for cost,
however, most offer simple revenue sharing
schemes or low monthly fees.
Open source e-commerce platform Magento
is another, more flexible option.
Many brands have chosen Magento, amongst
them Bonobos, Nike and Christian Louboutin.
Source: http://www.businessoffashion.com/2013/11/the-basics-part-9-e-commerce.html
mytheresa.com – e-store built on
Magento
10

11. High performance and visual inspiration
Features of the new site include:







Full screen experience
Custom campaign modules
Look book
Customized checkout
Flexible landing and content pages
Integration with multiple warehouse and ERP systems
Access rights management across multiple
sites/stores
 Localized payment and shipping methods
Source: http://info.magento.com/rs/magentocommerce/images/Gant1.pdf
11

12. Online orders increased by 340% three months
after launch
GANT continues this success by spanning across
multiple markets, from the US and Canada to France,
the Netherlands, Norway and Germany;
including a phased rollout to more than fifteen
additional countries.
Other notable highlights since the new implementation
include:
Source:
http://info.magento.com/rs/magentoco
mmerce/images/Gant1.pdf




290% increase in conversion rate
13% increase in traffic
35% reduction in page load time
50% decrease in hosting costs
12

13. Why choose Responsive Web Design?
More Internet users are now shopping
using mobile devices.
To
accommodate
these
users,
responsive web design become a
standard
for
the
eCommerce
websites,
particularly
Magento
stores.
First of all, you save an immense
amount of time and money in the
long run, as only one set of code
needs to be maintained and updated,
where with a dedicated mobile site at
least 2 platforms needs to be updated
and maintained regularly.
Source:
http://www.artversion.com/w
eb-design/magentocommerce/responsive-webdesign-for-magento-stores//
13

14. Second, a responsive
site will increase the
conversions
and
profitability of your
website. By providing
the
best
user
experience
for
all
platforms and devices,
visitors will be able to
find
what
they’re
looking
for,
view
website with ease, and
use website without
any problems and have
consistent
user
experience
across
multiple devices.
Source: http://www.artversion.com/web-design/magento-commerce/responsive-web-design-formagento-stores//, http://www.businessinsider.com/mobile-retail-and-commerce-trends-2014-1
14

15. Divante for fashion
•
•
•
•
•
•
SOLAR Company is a
Polish clothing brand.
It has 80 chain boutiques,13
franchise boutiques (e.g. in
Lubeck, Gent, Lviv), 7 outlet
stores, 120 members of
external chain and 25
partners in the neighboring
countries.
Complex e-commerce implementation
Microsoft Navision integration
Opening conversion rate 2,21%
High average order value
68% purchases made during the first visit
15,9% purchases via SEO after a month from the opening
Read more about this implementation on our blog:
http://divanteltd.com/blog/complex-e-commerce-implementation-fashion-brand/
15

16. Divante
Full service e-Commerce Agency
Magento / UX / eMarketing
http://divanteltd.com