1. A
PROJECT REPORT
ON
AIRPORT MANAGEMENT
AT
JAIPUR INTERNATIONAL AIRPORT
(2012-2014)
SUBMITTED TO: SUBMITTED BY:
MR. HARSH PUROHIT ANKITA PRAJAPATI (7674)
(DEAN WISDOM) DIXHA RAWAT (7679)
PAYAL SINGH (7690)
SHRUTI SAINI (7701)

2. DECLARATION
We ANKITA PRAJAPATI, DIXHA RAWAT, PAYAL SINGH and SHRUTI SAINI hereby
declare that this project report titled ―AIRPORT MANAGAEMENT‖ is the original work done
by us and submitted to Banasthali University in partial fulfillment of requirements for the
award of the degree of Master of Business Administration in Aviation Management. The
information has been collected from genuine and authentic source and should be kept
STRICTLY CONFIDENTIAL.
We confirm this has not been published or submitted elsewhere for the award of any degree in
part or in full.
Place: ANKITA PRAJAPATI
DIXHA RAWAT
PAYAL SINGH
SHRUTI SAINI

3. ACKNOWLEDGEMENT
We would like to express our heart full gratitude and sincere thanks to our training coordinator
Mr. P.C Mahavar and Co-coordinator Mr. S.K chatterjee at Jaipur airport who helped us
directly in the completion of this report and also our special thanks to Mr. N.K Bhattacharjee
and V.P Singh for this report.
We are thankful to our project guide, Mr. Praveen Kumar and V.P Singh for providing us
continuous guidance. Without their support and valuable suggestions this report work could not
be successful.
And finally we would like to express our deep sense of gratitude to Mr. Harsh Purohit (Dean
Wisdom) and Ms. Ankita Pareek (Faculty wisdom) giving valuable time for guiding us without
whom it would have not been possible for us to work on this report.
ANKITA PRAJAPATI
DIXHA RAWAT
PAYAL SINGH
SHRUTI SAINI

4. ABSTRACT
Airport management is to manage the three major parts of airport i.e., city side, terminal building
and air side. Terminal manager has to look after the customer service management in addition to
their day to day responsibility of terminal operation.
In airport different agencies like airlines, immigration, custom, security, banks, post office and
concessionaires are managed.
The main aim of the airport is to provide all the facilities and security to the passengers. The
terminal manager provides the customers satisfaction. If the airport fulfills all these services, the
numbers of passengers are increased day by day.
So the airport always tries better to fulfill all these works.

5. INDEX
Declaration……………………………………………………………..
Acknowledgement ……………………………………………………..
Abstract…………………………………………………………………
1. ORGANISATION………………………………………………….
AAI Introduction…………………………………………….
Function Of AAI…………………………………………….
Vision of AAI………………………………………………..
Mission of AAI………………………………………………
Goals…………………………………………………………
2. INTRODUCTION
A. Airport management……………………………………………….
B. Significance of airport management ………………………………
C. Objectives………………………………………………………….
D. Functions of airport………………………………………………...
E. Literature review……………………………………………………
F. Research Methodology……………………………………………..
3. OPERATION OF AIRPORTS

6. A. Airport operator…………………………………………………
B. Airline operator………………………………………………….
4. JAIPUR AIRPORT
A. Introduction……………………………………………………
B. Structure……………………………….………………………
C. Airlines and destinations……………………………………….
D. Passenger Information…………………………………………
E. Passenger Facilitation………………………………………….
F. Air Navigation Services…………………………………………
G. Air traffic control
H. Security…………………………………………………………..
I. Customer Service Management (CSM)………………………….
J. House Keeping…………………………………………………...
K.VVIP/VIP Movements…………………………………………...
5. GROUND CONTROL
6. TERMINAL CONTROL
7. SECURITY
A.CISF…………………………………………………………

7. B. Customs……………………………………………………
C. Immigration…………………………………………………
8. FINDINGS
* Strengths
* Weakness
* Opportunities
* Threats
9. CONCLUSION
10. REFERENCES
11. TERMS AND DEFINATIONS

8. 1. ORGANISATION
Airport Authority of India
Airports Authority of India (AAI) manages a total of 125 Airports, which include 11
International Airports, 08 Customs Airports, 81 Domestic Airports and 25 Civil Enclaves at
Defense Airfields. AAI also provides Air Traffic Management Services (ATMS) over entire
Indian Air Space and adjoining oceanic areas with ground installations at all Airports and 25
other locations to ensure safety of Aircraft operations.
The Airports at Ahmadabad, Amritsar, Calicut, Guwahati, Jaipur, Trivandrum, Kolkata &
Chennai, which today are established as International Airports, are open to operations even by
Foreign International Airlines. Besides, the International flights, National Flag Carriers operate

9. from Coimbatore, Tiruchirappalli, Varanasi, and Gaya Airports. Not only this but also the
Tourist Charters now touch Agra, Coimbatore, Jaipur, Lucknow, Patna Airports etc.
AAI has entered into a Joint Venture at Mumbai, Delhi, Hyderabad, Bangalore and Nagpur
Airports to upgrade these Airports and emulate the world standards.
In January 2006, the consortium led by GVK Group and comprising Airports Company India
and Bidvest was awarded the mandate to modernize India's busiest airport, the Chhatrapati
Shivaji International Airport (CSIA) at Mumbai. Mumbai International Airport Pvt. Ltd.
(MIAL), a joint venture company owned by the GVK led consortium (74%) and Airports
Authority of India (26%) was formed in March 2006 to manage and develop CSIA.
Delhi International Airport (P) Ltd (DIAL) is a joint venture company; led by Bangalore
headquartered global Infrastructure major GMR Group with a significant pan-India and
International presence, Airports Authority of India, Fraport and Malaysian Airport Holdings.
DIAL is working towards the modernization and restructuring of the Delhi Airport. The project
being developed by DIAL under Public Private Partnership has been given the mandate to
finance, design, build, operate and maintain the Delhi Airport for 30 years with an option to
extend it by another 30 years.
Functions of AAI
The functions of AAI are as follows:
 Design, Development, Operation and Maintenance of international and domestic airports
and civil enclaves.
 Control and Management of the Indian airspace extending beyond the territorial limits of
the country, as accepted by ICAO.
 Construction, Modification and Management of passenger terminals.
 Development and Management of cargo terminals at international and domestic airports.
 Provision of passenger facilities and information system at the passenger terminals at
airports.
 Expansion and strengthening of operation area, viz. Runways, Aprons, Taxiway etc.

10.  Provision of visual aids.
 Provision of Communication and Navigation aids, viz. ILS, DVOR, DME, Radar etc.
OUR VISION
―To be a world class organization providing leadership in air traffic services and airport
management and making India a major hub in Asia pacific region by 2016.‖
OUR MISSION
―To achieve highest standard of safety and quality in air traffic services and airport management
by providing state-of-the-art infrastructure for the total customer satisfaction, contributing to
economic growth and prosperity of the nation‖
GOALS
The goals of AAI are as follows-
 SHORT TERM-
To Implement Safety Management System by the end of 2009
Enhancing the Corporate Image.
Complete Organizational Restructuring by the end of 2009.
Ground Handling Services by 2009.
Obtaining One Major Consultancy by the end of 2009.
 MEDIUM TERM-
Information Technology Enabled Services by the end of 2009.
Create Other Services (to be identified) for generating non-aeronautical revenue by 2009.
Upgrading of training institute to international level by 2009.

11. Up-gradation of CNS/ATM at airports by 2010.
 LONG TERM-
Up-gradation of other metro airports by 2010 & expansion by 2013-14.
Develop improved infrastructure in other important airports/tourist locations by 2010.
To implement satellite based navigational system by 2010

12. 2. INTRODUCTION
Airports are the mirror of the country. The passengers who are our esteemed Customer coming to
the Country for the first time Analyses/Forms the image of the Country from Terminal Building
and its surroundings. After arrival, inside the Terminal Building, he/she tries to explore the
surroundings more closely specially furniture, cleanliness and comfort of the surroundings. The
basic service provided should be clean, comfortable and safe surroundings as the satisfaction of
the customer is of paramount importance.
Airport Authority of India is the organization which develops, maintains and helps in better
functioning of airports. There is also other non-government operator who builds the aerodromes
but the basic difference is that the AAI provides Air Traffic Services to all the airports all over
India but the private operator does not have the authority.
Airport Authority of India envisages aerodromes, airsides, cargo, air traffic services in the
airports.
A. Airport Management:
Airport management is function of Passenger Information, Passenger Facilitation, Air Navigation
Services, Security, Customer Service Management (CSM), House Keeping, and VVIP/VIP
Movements. With the help of Airport Management airports are to take care of passengers, their
luggage and other amenities as well the security of the passengers and of itself.
B. Significance of Airport management:
Airports are huge businesses. For example, you saw that a big airport can have over a hundred
acres of floor space in the terminals, millions of cubic yards of concrete in the runways and
hundreds of people staffing the facilities.

13. Commercial airports are publicly owned and generally financed through municipal bonds.
Airports typically own all of their facilities and make money by leasing them to airlines, air-
freight companies and retail shops and services, as well as by charging for services like fuel and
parking and through fees and taxes on airline tickets. The revenues pay off the municipal debt
and cover the operating costs. Airports often require other sources of funding as well, such as
airport bonds and government grants. But most airports are self-sustaining businesses once they
become operational.
About 90 percent of employees at airports work for private companies, such as airlines,
contractors and concessions. Most of the remaining 10percent work directly for the airport as
administrators, terminal and grounds maintenance personnel and safety crews. Air traffic
controllers are employees of the federal government. Airports have their own departments of
finance, personnel, administration and public relations, much like any city or municipality.
C. Objectives:
The following are the objectives of the study:
To review the literature on Terminal and Airside.
To identify the existing system in the tune with future needs of operations.
To identify the facilities within an airport terminal
To identify the facilities of transfer of passengers and baggage to and from aircraft.
To propose improving in existing facilities in lines with International Civil Aviation
Organization (ICAO) standards.

14. D. Functions of airport:
Airside functions of an airport:
• Air traffic service,
• Ground traffic service, (follow-me)
• Airport ground service, (towing, de-icing, and refuel)
• Airline ground service, (ground handling: load/unload, catering, water, and lavatory)
Landside functions of an airport:
• Terminal service,
• Lounge service,
• Luggage service,
• Porter service,
• Special services (VIPs, disabled persons).
E. Literature review:
Airport management department has to play significant role in smooth and effective functioning
of terminal operation.
Airport Management discipline can be made responsible to carry out this task in coordination
with other concerned department of AAI.
The scope of airport management is very broader & essential to the passengers. This
management provides various sorts of services & help according to passengers requirement. The
services which are provided to the passengers by airport should be affordable and fulfill their
satisfactory level. The purpose of this study was to identify the existing workings and operations
of the airport.

15. F. Research methodology:
The study shall be made by doing research through discussions, observations, interactions with
officials of different department associated with the working at Terminal, Airside, ATC and
Operations. The primary data is collected by above methods will be analyses to identifies
problem areas in the existing system of Airport Operation. The secondary data shall be
conducted from various references books/ manuals available with the organization.

16. 3. OPERATIONS OF AIRPORT
A. Airport Operator:-
Airport Operator may be sub-divided into 2 parts:-
a. Government Operator
b. Private Operator
Airport can be managed by government or private operator. The basic function is safety and
security of the overall airport operation & management which can be handled by Airports
Authority of India (Government) or GVK (Gunapati Venkata Krishna Reddy), GMR(Grandhi
Mallikarjun Rao) (Private).All operators ensure that the airport operations and required facilities
are in order and in accordance with DGCA and ICAO guidelines.
a. Government Operator: Airports Authority of India is an organization working under
Ministry of Civil Aviation is responsible to manage ATS of all the airports in India as
well as operations and management of majority of airports. It manages 126 airports,
including 11 international, 89 domestic, 26 civil enclaves. AAI not only creates, upgrade
and maintain the civil aviation infrastructure both on ground and air space in the country
but also provides provision of visual aids to all the airports of India.
b. Private Operator: The AAI was involved in transformation of airports in coordination
with the Ministry of Civil Aviation over the issue of privatization of its two most
profitable airports, Delhi Airport and Mumbai Airport. The Government of India handed
over these two airports to private companies for the purpose of modernization in 2006.
The privatization for Mumbai has been handed to GVK Group and for Hyderabad, Delhi
to the GMR Group.

17. The airports which have been privatized are:
Cochin - Cochin International Airport
Bangalore - Bangalore International Airport
Delhi - Indira Gandhi International Airport
Hyderabad - Rajiv Gandhi International Airport
Mumbai – Chhatrapati Shivaji International Airport
GVK, GMR is the infrastructure company. They also design and develop the airports. They only
manage the Terminal and Airside but not the Air Traffic Services (ATS) it is only under Airports
Authority of India which controls the signal and communicate to the pilot for safe landing and
takeoff.
B. Airline Operator:
Airline Operator may also be sub-divided into 2 parts:
a. Government Operator
b. Private Operator
It can be also operated by Government or Private Airlines. Air India is a state-owned flag carrier
and it is a part of the Indian Government-owned Air India Limited. There are private players in
the market which increase the competition among them.
Government Operator: Government Operator can be defined that the airline is operated by
Government. The only airline in India is Air India and Indian Airlines which have been merged
to form NACIL (National Aviation Company of India Limited) in 2010.
Private Operator: Private Operators which are emerging large in number in India. For instance,
Spice jet, Kingfisher, Go Air, Indigo, etc. These are which have their own management and had
no interference with the government. These both cover the entire market in India and many more
to step up in the market in near future.

18. 4. JAIPUR AIRPORT
A. Introduction:
Jaipur Airport or Sanganer Airport (IATA: JAI, ICAO: VIJP) is near the town of Sanganer,
13 km (8.1 mi) from Jaipur, the capital of the Indian state of Rajasthan.
Sanganer Airport is the only international airport in the state of Rajasthan. It was granted the
status of international airport on 29 December 2005. The civil apron can accommodate four
A320 aircraft and the New Terminal building can handle up to 500 passengers at a time. There
are plans to extend the runway to 12,000 ft. (3,658 m) and expand the terminal building to
accommodate 1,000 passengers per hour.
There are mainly two runways at Jaipur international airport namely 09 and 27 and the width of
runway is 60 m.There are 8 taxiways and 23 bays including demolished terminal i.e. terminal
1.The whole administrative working of the airport has been taken place at terminal 1. Recently,
Indigo starts its cargo handling from 30th
June 2013, before only Air India was active in cargo.
B. Structure:
Terminal building

19. The new domestic terminal building at Jaipur Airport was inaugurated on 1 July 2009. The new
terminal has an area of 22,950 sq. is made of glass and steel structure having modern passenger
friendly facilities such as central heating system, central air conditioning, inline x-ray baggage
inspection system integrated with the departure conveyor system, inclined arrival baggage claim
carousals, escalators, public address system, Flight information display system (FIDS), CCTV
for surveillance, Airport check-in counters with Common Use Terminal Equipment (CUTE), car
parking, etc. The International Terminal Building has peak hour passenger handling capacity of
500 passengers and annual handling capacity of 4 lakhs.
The entrance gate is made of sandstone and Dholpur stones along with Rajasthani paintings on
the walls, give tourists a glimpse of the Rajasthani culture. Two fountains on both sides of the
terminal, dotted with palm trees, ensure that normal temperature is maintained within the airport
premises. The transparent side walls of the building have adjustable shades that control the
passage of sunlight into the airport premises, thereby cutting down heavily on electricity bills.

20. C. Airline and Destination:
Air Arabia Sharjah
Air-India
Express
Dubai
Air India
Regional
Delhi, Udaipur
Go Air Delhi, Indore, Mumbai, Bangalore(Via Mumbai)
Indian Airlines Delhi, Dubai, Mumbai
Indigo
Bangalore, Guwahati, Hyderabad, Kolkata, Mumbai,
Dibrugarh(Via Kolkata)
Jet Airways Delhi, Mumbai, Udaipur
Oman Air Muscat
Spice Jet
Ahmedabad, Bangalore, Chennai, Goa, Hyderabad,
Kolkata, Mumbai
D. Passenger Information:
As the information is the most essential and desired part of visitor facilitation be it an airport,
railway station, bus stand. In fact as and when a visitor reaches such a public place his first
priority is to know immediately the current status of schedule of his or her journey. This
information is conveyed to the passengers by way of audio or video gadgets. Timely and precise
information received by the passengers makes their journey/visit to the airport comfortable.
 Signage’s
 Audio Information
 Video Information:

21. At the airports, the visitors/passengers are required to be disseminated with the requisite
information which may be communicated by way ofsignage, audio & video means. The
information facilitates the passengers to take the necessary action.
 Signage’s:
The question of developing an international sign language, without the use of words as far as
possible, to assist travelers and other airport users to locate the facilities & services in Airport
Terminal Building has been considered by several bodies.
It is therefore ICAO brought out Doc.9636 which deals with the ―INTERNATIONAL
SIGNAGES TO PROVIDE GUIDANCE TO PERSONS AT AIRPORTS ―. Signs should be
installed in conspicuous places and should not be large enough to be recognized at reasonable
distances and where necessary should be internally & externally illuminated. Directional signs
should be rectangular and location sign should be either square or rectangular.
 Audio Information:
Good quality announcement can only be achieved by ensuring that the text to be transmitted is of
the good quality and the same is not over-modulated while announcing.
 Video Information:
i. Flight Information Display System (FIDS)
ii. Close Circuit TV (CCTV)
It should be ensured in closed coordination with concerned Agencies/operator that the
information is correctly display on the Flight Information display system/CCTV.

22. E. Passenger Facilitation:
The main functions of Airport Management include construction, modification & management of
passenger terminals, development & management of cargo terminals, development &
maintenance of apron infrastructure including runways, parallel taxiways, apron etc., Provision
of Communication, Navigation and Surveillance which includes provision of DVOR / DME,
ILS, ATC radars, visual aids etc., provision of air traffic services, provision of passenger
facilities and related amenities at its terminals thereby ensuring safe and secure operations of
aircraft, passenger and cargo in the country.
Passenger Facilities:
 ―May I help you?‖
 Public Grievance
 Lost & Found property
 Left Luggage property
 Trolleys
 Drinking Water
 Washrooms
 Seating arrangement
 X-Ray baggage facilitation
 Communication Center
 Restaurant
 Book Stalls
 Foreign Exchange counter
 Retiring Room
 Assistance to Physically Challenged
 Tourist Information Center
 Duty Free Shop

23. Facilities:
The basic function staff deployed in the terminal management is to facilitate the passengers and
visitors. They are to be provided with the updated information if required by them. The terminal
management staff should have good communication skill so as to please even the
arrogant/hostile passenger or visitor with his behavior.
 “May I help you!”:
―May I help you‖! Counter should be manned inside the terminal building at a strategic location
so that it should be easily accessible by all the passengers. The staff deployed at this counter
should have good communication skill as he has to answer to the various queries of the people.
He should be fully conversant with topography of the terminal building as well as should have
general idea about the city in which the airport is located.
 Public Grievance:-
In spite of our best efforts, we are not in a position to satisfy each and every passenger/visitors.
This may give rise to grievance among the passengers/visitors. There should be properly
maintained complaint register which should be serially numbered for entering public complaints.
It should also be ensured that there should be sufficient number of complaint and Suggestions
forms and boxes placed at easily accessible location, so that the passenger/visitors may put their
complaint/suggestions in there boxes. These boxes should be opened daily in the morning and
follow up action along with the reply to the complaint should be sent without unnecessary delay.
Manager should try his level best to assist the travelling public in redressing their grievances and
to act as a Public Grievance Officer.
 Lost & Found Property:

24. The procedure for handing over lost and found properties claimed through different channels is
laid down as under.
(a) Receipt of Lost Property:
Consequent upon the receipt of any lost property, the Duty Terminal Manager should
immediately make an entry of the same in Performa.
(b) Handing over baggage/article(s) directly to claimant:
The authorized officer of AAI should:
- Ascertain the correct identity of the claimant and the claimed inventory of items through
polite and discreet questioning.
- After being fully satisfied ask the claimant to identify the claimed items in the presence
of another official preferably from AAI have the Performa of ―Undertaking by claimant
for claim of lost and found property‖ (appendix iii) duly filled in by the claimant in
his/her own handwriting in the ―Lost and Found Property‖ register viz. signature, name,
address (local and permanent), nationality, pass-port number etc.
(c) Handing over baggage/articles through airline staff:
The authorized officer of AAI shall ensure to:
- Obtain a copy of claimant’s message to airline regarding description of baggage/articles.
- Meticulously verify that the correct item is being handed over to airline staff e.g. by
ascertaining color of item, make etc.
- Obtain all relevant details of airline taking over lost and found property on behalf of the
claimant in the lost & found property register viz. signature, name, designation,
airline/agency, date and time handing over etc.

25. (d) Handing over claimant’s baggage/articles to his/her authorized
representative:
The authorized officer of AAI shall:
- Obtain an authorization letter given by the claimant duly attested/verified in the name and
representative. The letter should state the correct identify of the claimant giving all
relevant details and the description of the claimed items.
- Have the Performa of ―Undertaking by the claimant for claim of lost and found property
duly filled in by the claimant representative in his/her signature on vacant space in
Performa.
- Obtain the relevant details by claimant’s representative in his/her own handwriting in the
lost and found property register viz. signature, name and address etc. along with relevant
details of the claimant.
(e) Disposal of yellow metal received as lost property at airports:
It is observed that there are difficulties in handing the yellow metal/gold items with respect to
describing the materials, its purity, quantity etc. and the associated risk of replacing the vaguely
describe item by fake articles. In order to address this, the following handing procedure shall be
followed with respect to yellow/gold articles: Instead of handing over of the lost & found
property to lost property office, the yellow metal item shall be taken over by a committee
consisting of designated Lost Property Officer, Duty Manager and a designated Account
Manager. The committee should seal the yellow metal in an envelope duly signed by them
indicating the entry details of Lost & Found Property Register. The article should be describe in
possible details to represent a clear picture of the article.
- In case, the committee members are not available for any reason the yellow metal shall be
sealed in similar manner by the Duty Manager in the presence of one Officer of
CISF/State Police(not below rank of inspector) and one independent witness from
airlines, who will sign in place of committee members.

26. - The sealed envelope shall be preserved in the cash chest of Accounts Department.
- After a period of three months as and when a disposal is planned, Govt. Assessor/Govt.
approved Assessor should be engaged for assessing the materials, its purity and quantity.
- The envelope shall be opened by the committee in front of the Assessor who will assess
and described the materials appropriately.
- Thereafter the materials with its proper description shall be taken over by Lost & Found
Property Officer of disposal action.
 Communication center:
Provide space for communication equipment as determined by local conditions. It has
communication center of Rainbow for internet, Fax, STD/ISD & Xerox facility.
 Restaurant:
Cafes and restaurants are in the concourse hall & all these restaurants provide light meals in
addition to an open coffee, quick meal, & iced drinks.
 Assistance to physically challenged:
Chair, seating arrangements, special wash rooms, Ambilift (it is chargeable for international
passengers Rs. 3000 and for domestic it is Rs. 1500).
 Duty free shop:
It has flamingo duty free shops at the terminal 1(in arrival & departure lounges)from duty free
shops passengers can but liquor, cigarettes, perfumes, electronics items etc. payment is accepted
in foreign currency only.

27. F. Air Navigation Services:
In tune with global approach to modernization of Air Navigation infrastructure for seamless
navigation across state and regional boundaries, Airport Management has been going ahead with
its plans for transition to satellite based Communication, Navigation, Surveillance and Air
Traffic Management.
Induction of latest state-of-the-art equipment, both as replacement and old equipment and also as
new facilities to improve standards of safety of airports in the air is a continuous process.
Adoptions of new and improved procedure go hand in hand with induction of new equipment.
Some of the major initiatives in this direction are introduction of Reduced Vertical Separation
Minima (RVSM) in India air space to increase airspace capacity and reduce congestion in the air;
implementation of GPS and Geo Augmented Navigation (GAGAN) jointly with ISRO which
when put to operation would be one of the four such systems in the world.
G. Air traffic control (ATC):
ATC is a service provided by ground-based controllers who direct aircraft on the ground and in
the air. The primary purpose of ATC system worldwide is to separate aircraft to prevent
collisions, to organize and expedite the flow of traffic, and to provide information and other
support for pilots when able. In some countries, ATC may also play a security or defense role (as
in the United States), or be run entirely by the military (as in Brazil).
In many countries, ATC services are provided throughout the majority of airspace, and its
services are available to all users (private, military, and commercial). When controllers are
responsible for separating some or all aircraft, such airspace is called "controlled airspace" in
contrast to "uncontrolled airspace" where aircraft may fly without the use of the air traffic control
system. Depending on the type of flight and the class of airspace, ATC may issue instructions
that pilots are required to follow, or merely flight information (in some countries known as

28. advisories) to assist pilots operating in the airspace. In all cases, however, the pilot in command
has final responsibility for the safety of the flight, and may deviate from ATC instructions in an
emergency.
Although the native language for a region is normally used, the English language must be used
on request, as required by the International Civil Aviation Organization (ICAO).
In 1919, the International Commission for Air Navigation (ICAN) was created to develop
General Rules for Air Traffic. Its rules and procedures were applied in most countries where
aircraft operated. The United States did not sign the ICAN Convention, but later developed its
own set of air traffic rules after passage of the Air Commerce Act of 1926. This legislation
authorized the Department of Commerce to establish air traffic rules for the navigation,
protection, and identification of aircraft, including rules as to safe altitudes of flight and rules for
the prevention of collisions between vessels and aircraft. The first rules were brief and basic. For
example, pilots were told not to begin their takeoff until there is no risk of collision with landing
aircraft and until preceding aircraft are clear of the field. As traffic increased, some airport
operators realized that such general rules were not enough to prevent collisions. They began to
provide a form of air traffic control (ATC) based on visual signals. Early controllers, like Archie
League (one of the first system’s flagmen), stood on the field, waving flags to communicate with
pilots.
As more aircraft were fitted for radio communication, radio-equipped airport traffic control
towers began to replace the flagmen. In 1930, the first radio-equipped control tower in the
United States began operating at the Cleveland Municipal Airport. By 1935, about 20 radio
control towers were operating.
Increases in the number of flights created a need for ATC that was not just confined to airport
areas but also extended out along the airways. In December, the first Airway Traffic Control
Center opened at Newark, New Jersey. Additional centers at Chicago and Cleveland followed in
1936.
The postwar years saw the beginning of a revolutionary development in ATC, the introduction of
radar, a system that uses radio waves to detect distant objects. Originally developed by the

29. British for military defense, this new technology allowed controllers to see the position of
aircraft tracked on visual displays. In 1946, the CAA unveiled an experimental radar-equipped
tower for control of civil flights. By 1952, the agency had begun its first routine use of radar for
approach and departure control. Four years later, it placed a large order for long-range radars for
use in en route ATC.
Airport control:
The primary method of controlling the immediate airport environment is visual observation from
the airport traffic control tower (ATCT). The ATCT is a tall, windowed structure located on the
airport grounds. Aerodrome or Tower controllers are responsible for the separation and efficient
movement of aircraft and vehicles operating on the taxiways and runways of the airport itself,
and aircraft in the air near the airport, generally 2 to 5 nautical miles (3.7 to 9.2 km) depending
on the airport procedures.
Radar displays are also available to controllers at some airports. Controllers may use a radar
system called Secondary Surveillance Radar for airborne traffic approaching and departing.
These displays include a map of the area, the position of various aircraft, and data tags that
include aircraft identification, speed, heading, and other information described in local
procedures.
The areas of responsibility for ATCT controllers fall into three general operational disciplines;
Local Control or Air Control, Ground Control, and Flight Data/Clearance Delivery—other
categories, such as Apron Control or Ground Movement Planner, may exist at extremely busy
airports. While each ATCT may have unique airport-specific procedures, such as multiple teams
of controllers ('crews') at major or complex airports with multiple runways, the following
provides a general concept of the delegation of responsibilities within the ATCT environment.

30. H. Security:
The continuing security environment has brought into focus the need for strengthening security
of vital installations. There was thus an urgent need to revamp the security at airports not only to
thwart any misadventure but also to restore confidence of traveling public in the security of air
travel as a whole, which was shaken after 9/11 tragedy. With this in view, a number of steps
were taken including deployment of CISF for airport security, CCTV surveillance system at
sensitive airports, latest and state-of-the-art X-ray baggage inspection systems, premier security
& surveillance systems. Smart Cards for access control to vital installations at airports are also
being considered to supplement the efforts of security personnel at sensitive airports.
I. Customer Service Management(CSM):
The main motto of customer service management is having a product and not marketing it is
almost as good as not having one.
Therefore airport operators should showcase the various facilities and services of their airport to
attract more passengers.
This important function rests with the public and international relations of the organization.
J. House Keeping:
Airports are the mirror image of the country. The passengers who are esteemed customer coming
to the country for the first time analyze/forms the image the country from the terminal building
and its surrounding. After arrival inside the terminal building, he or she try to explore the
surroundings more closely specially furniture, cleanliness and comfort of the surroundings. By
this time the customer is in the position to judge the standard of the establishment. The basic
service provided should be clean, comfortable and safe surroundings as the satisfaction of the
customer is of paramount importance.

31. K. VVIP/VIP Movements:
AAI has been entrusted with the responsibility of handing VVIPs & providing entitled VIPs with
reserved lounge facilities, besides extending due courtesy and attendance due to responsible
staff/hostess. Due to security reasons the Dignitaries entitled to take their vehicle up to the
aircraft and dignitaries exempted from Pre-Embarkation Security Check. VIP commitments
being a sensitive matter need to be handled meticulously, under a well-defined drill and with
effective co-ordination.

32. 5. GROUND CONTROL
Ground Control (sometimes known as Ground Movement Control abbreviated to GMC or
Surface Movement Control abbreviated to SMC) is responsible for the airport "movement" areas,
as well as areas not released to the airlines or other users. This generally includes all taxiways,
inactive runways, holding areas, and some transitional aprons or intersections where aircraft
arrive, having vacated the runway or departure gate. Exact areas and control responsibilities are
clearly defined in local documents and agreements at each airport. Any aircraft, vehicle, or
person walking or working in these areas is required to have clearance from Ground Control.
This is normally done via VHF/UHF radio, but there may be special cases where other processes
are used. Most aircraft and airside vehicles have radios. Aircraft or vehicles without radios must
respond to ATC instructions via aviation light signals or else be led by vehicles with radios.
People working on the airport surface normally have a communications link through which they
can communicate with Ground Control, commonly either by handheld radio or even cell phone.
Ground Control is vital to the smooth operation of the airport, because this position impacts the
sequencing of departure aircraft, affecting the safety and efficiency of the airport's operation.
Some busier airports have Surface Movement Radar (SMR), such as, ASDE-3, AMASS or
ASDE-X, designed to display aircraft and vehicles on the ground. These are used by Ground
Control as an additional tool to control ground traffic, particularly at night or in poor visibility.
There are a wide range of capabilities on these systems as they are being modernized. Older
systems will display a map of the airport and the target. Newer systems include the capability to
display higher quality mapping, radar target, data blocks, and safety alerts, and to interface with
other systems such as digital flight strips.

33. 6. TERMINAL CONTROL
Many airports have a radar control facility that is associated with the airport. In most countries,
this is referred to as Terminal Control; in the U.S., it is referred to as a TRACON (Terminal
Radar Approach Control.) While every airport varies, terminal controllers usually handle traffic
in a 30 to 50 nautical mile (56 to 93 km) radius from the airport. Where there are many busy
airports in close proximity, one consolidated TRACON may service all the airports. The airspace
boundaries and altitudes assigned to a TRACON, which vary widely from airport to airport, are
based on factors such as traffic flows, neighboring airports and terrain. A large and complex
example is the London Terminal Control Centre which controls traffic for five main London
airports up to 20,000 feet (6,100 m) and out to 100 nautical miles (190 km).
Terminal controllers are responsible for providing all ATC services within their airspace. Traffic
flow is broadly divided into departures, arrivals, and over flights. As aircraft move in and out of
the terminal airspace, they are handed off to the next appropriate control facility (a control tower,
an en-route control facility, or a bordering terminal or approach control). Terminal control is
responsible for ensuring that aircraft are at an appropriate altitude when they are handed off, and
that aircraft arrive at a suitable rate for landing.
Not all airports have a radar approach or terminal control available. In this case, the en-route
center or a neighboring terminal or approach control may co-ordinate directly with the tower on
the airport and vector inbound aircraft to a position from where they can land visually. At some
of these airports, the tower may provide a non-radar procedural approach service to arriving
aircraft handed over from a radar unit before they are visual to land. Some units also have a
dedicated approach unit which can provide the procedural approach service either all the time or
for any periods of radar outage for any reason.

34. 7. SECURITY
- CISF
- Customs
- Immigration
A. CISF (Central Industrial Security Force):
The CISF came into existence in 1969 with a modest beginning, having three battalions, to
provide integrated security cover to the Public Sector Undertakings (PSUs) which, in those
years, occupied the ―commanding heights‖ of the economy. In a span of four decades, the Force
has grown several folds to reach one lakh twelve thousand personnel today. With globalization
and liberalization of the economy, CISF is no longer a PSU-centric organization. Instead, it has
become a premier multi-skilled security agency of the country, mandated to provide security to
major critical infrastructure installations of the country in diverse areas. CISF is currently
providing security cover to nuclear installations, space establishments, airports, seaports, power
plants, sensitive Government buildings and ever heritage monuments. Among the important
responsibilities recently entrust
To the CISF are the Delhi Metro Rail Corporation, VIP Security, Disaster Management and
establishment of a Formed Police Unit (FPU) of the UN at Haiti.
It is a testimony to the level of professional competence and standing acquired by the Force over
the decades that its services are being sought for consultancy by the private sector also. Over the
years, the CISF has provided Consultancy Services to more than 65 different organizations,
including those in the private sector. After the Mumbai terrorist attack on November 2008, the
mandate of the force has been broadened to provide direct security cover to private sector also.
The CISF Act has been amended, heralding a new chapter in the glorious history of the Force.
Adaptability and use of cutting edge technology have been the hallmark of the Force which has
always confronted new security challenges successfully. In view of the prevailing security
environment in the country and threat from trans-national terrorism, the Force continuously

35. strives towards technological modernization and skills up gradation to build an edifice of
dedicated service to the Nation. The CISF is being continuously modernized, both in terms of
equipment and training.
B. Customs:
Information for International passengers:
Short title and commencement –
1. (1) these rules may be called the Baggage (Amendment) Rules,
2006.
(2)They shall come into force on the 30th day of June, 2006.
2. Definitions- In these rules, unless the context otherwise requires:
(i) "Resident" means a person holding a valid passport issued under the Passports Act, 1967 (15
of 1967) and normally residing in India;
(ii) "Tourist" means a person not normally resident in India, who enters India for a stay of not
more than six months in the course of any twelve months period for legitimate non-immigrant
purposes, such as touring, recreation, sports, health, family reasons, study, religious pilgrimage
or business;
(iii) "Family" includes all persons who are residing in the same house and form part of the same
domestic establishment;
(iv) "professional equipment" means such portable equipment, instruments, apparatus and
appliances as are required in his profession, by a carpenter, a plumber, a welder, a mason, and
the like and shall not include items of common use such as cameras, cassette recorders,
Dictaphones, personal computers, typewriters, and other similar articles.
3. Passengers returning from countries other than Nepal, Bhutan,
Myanmar or China - An Indian resident or a foreigner residing in India, returning from

36. any country other than Nepal, Bhutan, Myanmar or China, shall be allowed clearance free of
duty articles in his bona fide baggage.
4. Passengers returning from Nepal, Bhutan, Myanmar or China - An
Indian resident or a foreigner residing in India, returning from Nepal, Bhutan, Myanmar or
China, other than by land route, shall be allowed clearance free of duty articles in his bona fide
baggage
5. Professionals returning to India - An Indian passenger who was engaged in his
profession abroad shall on his return to India be allowed clearance free of duty.
6. Jewellery - A passenger returning to India shall be allowed clearance free of duty
jewellery in his bona fide baggage.
7. Tourists - A tourist arriving in India shall be allowed clearance free of duty articles in his
bona fide baggage.
8. Transfer of residence - A person who is transferring his residence to India shall be
allowed clearance free of duty.
9. Provisions regarding unaccompanied baggage.–
(1) Provisions of these Rules are also extended to unaccompanied baggage except where they
have been specifically excluded.
(2) The unaccompanied baggage had been in the possession abroad of the passenger and is
dispatched within one month of his arrival in India or within such further period as the Assistant
Commissioner of Customs or Deputy Commissioner of Customs may allow.
(3) The unaccompanied baggage may land in India upto 2 months before the arrival of the
passenger or within such period, not exceeding one year, as the Assistant Commissioner of
Customs or Deputy Commissioner of Customs may allow, for reasons to be recorded, if he is
satisfied that the passenger was prevented from arriving in India within the period of two months
due to circumstances beyond his control such as sudden illness of the passenger or a member of

37. his family, or natural calamities or disturbed conditions or disruption of the transport or travel
arrangements in the country or countries concerned or any other reasons, which necessitated a
change in the travel schedule of the passenger.
10. Application of these Rules to members of the crew.–
(1) The provisions of these Rules shall apply in respect of members of the crew engaged in a
foreign going vessel for importation of their baggage at the time of final pay off on termination
of their engagement.
Provided that except as specified in this sub-rule, a crew member of a vessel shall be allowed to
bring items like chocolates, cheese ,cosmetics and other petty gift items for their personal or
family use which shall not exceed the value of rupees six hundred.
(2) Notwithstanding anything contained in these rules a crew member of an aircraft shall be
allowed to bring items gifts like chocolates, cheese, cosmetics and other petty gift items at the
time of the returning of the aircraft from foreign journey for their personal or family use which
shall not exceed the value of rupees six hundred.
(1) Articles allowed free of duty
(2)
(a) All passengers of and above
10 years of age and returning
after stay abroad of more than
three days.
(i) Used personal effects, excluding jewellery,
required for satisfying daily necessities of life.
(ii) Articles other than those mentioned up to a value
of Rs. 25,000 if these are carried on the person or in
the accompanied baggage of the passenger.
(b) All passengers of and above (i) Used personal effects, excluding jewellery,

38. 10 years of age and returning
after stay abroad of three days or
less.
required for satisfying daily necessities of life.
(ii) Articles other than those mentioned in Annex. I
up to a value of Rs. 12,000 if these are carried on the
person or in the accompanied baggage of the
passenger.
(c) All passengers up to 10 years
of age and returning after stay
abroad of more than three days.
(i) Used personal effects, excluding jewellery,
required for satisfying daily necessities of life.
(ii) Articles other than those mentioned in Annex. I
up to a value of Rs. 6,000 if these are carried on the
person or in the accompanied baggage of the
passenger.
(d) All passengers up to 10 years
of age and returning after stay
abroad of three days or less.
(i) Used personal effects, excluding jewellery,
required for satisfying daily necessities of life.
(ii) Articles other than those mentioned in Annex. I
up to a value of Rs. 3,000 if these are carried on the
person or in the accompanied baggage of the
passenger.
Prohibited Items:
- Indian currency exceeding, equivalent of US $ 5000/- per person.
- Wild life products specified live birds & animals/antique items.
- Narcotic drug & psychotropic substances.
- Finished precious gems, jewellery studded with precious gems and any goods in
commercial quantity.

39. - Commercials samples taken out as personal accompanied baggage by bonafide
commercial travelers including exports are allowed without bank encashment IGR forms
if these samples are bonafide nature and value of the same dose not exceeding RS.
25000/-
- Poppy seeds (khas-khas) and Indian pan and derivative to middle-east countries.
Note:
Passenger are requested to declare their valuable items like movie camera, digital camera,
laptop, jewellery etc. at departure counter & obtain export certificate for the same. In case
they are having earlier issued export certificate same id required to be endorsed further.
C. Immigration:
Bureau of Immigration
The Bureau of Immigration (BOI) is responsible for immigration services at major International
Airports in India and the foreigners' registration process in five major cities.
The field officers in charge of immigration and registration activities at Delhi, Mumbai, Kolkata
and Amritsar are called Foreigners Regional Registration Officers (FRROs). The designation for
the equivalent in Chennai (Madras) is Chief Immigration Officer (CHIO). Apart from the
FRROs/CHIO who handles the immigration/registration functions in the above mentioned five
cities, the concerned SPs (Superintendents of Police) function as Foreigners Registration Officers
(FROs) in the other districts in different States in the country.

40. 8. FINDINGS
SWOT ANALYSIS OF JAIPUR AIRPORT
 STRENGTHS
 Trained, experienced and skilled employees.
 The employees have high moral and follow the ethical standards laid down by the
organization.
 Provides modernized air traffic services.
 Sound infrastructure base for future development.
 It has healthy financial position and makes consistent profits.
 It is able to generate sufficient financial resources to fund development projects.
 It has sufficient fixed assets for further expansion.
 WEAKNESSES
 AAI does not follow a consistent policy, which leads to uncertainty
 The organization has not yet exploited its potential.
 Public transport is not easily available to reach.
 OPPORTUNITIES
 Generate revenue by providing more value added services to its customers.
 Increase revenue by providing consultancy activities including overseas
consultancy.
 It can take up the ground handling activities at the airports.
 It can provide more commercial activities in the airport premises.
 It can develop infrastructure to handle NLAs.

41.  It can undertake calibration of navigational and landing aids in the neighboring
countries.
 THREATS
 The organization’s most profitable airports are going into other hands by way of
joint venture.
 There are many green field airports emerging.
 There is an unprecedented growth in air traffic.
 The demand can arise for lowering the airport charges.
 The development of fast track road and modern rail infrastructure can be a source
of threat.
 Another area of concern is about the faster development of airport infrastructure
in the neighboring countries.
 The organization may also insure loss of aeronautical revenue by exemptions
provided to smaller aircrafts.

42. 9. CONCLUSION
In this fast moving world the airports are playing an important part in the field of transportation.
Airports are required to take care of passengers, their luggage and other amenities as well the
security of the passengers as well of itself.
Airport management department has to play significant role in smooth and effective functioning
of terminal operation.
Airport Management discipline can be made responsible to carry out this task in coordination
with other concerned department of AAI.
The main objectives of airport management are:
-Preserve physical condition of building and facilities.
-Prolong economic life of airport building/ terminal.
The main responsibility of airport management is:
-To achieve highest standard of maintenance, cleanliness, housekeeping, aesthetics and comforts.
-To initiate improvements and upgrading works.
-To provide pleasant ambience and comfortable stay for passengers.
-To provide inputs for new development.

43. 10. REFERENCES
www.aai.aero.com
www.google.com
"New domestic terminal set for take-off on 1 July". The Times of India.
http://timesofindia.indiatimes.com/Jaipur/New-domestic-terminal-set-
for-take-off-on-July-1/articleshow/4682413.cms.
"Passengers welcomed on Terminal-2". The Times of India.
http://timesofindia.indiatimes.com/Jaipur/Passengers-welcomed-on-
Terminal-2/articleshow/4726502.cms.
"Accident description". Aviation Safety Network. http://aviation-
safety.net/database/record.php?id=19710809-0. Retrieved 5
September 2009.
Jaipur Airport at Airports Authority of India (official site)
Airport information for VIJP at World Aero Data. Data current as of
October 2006.
Accident history for JAI at Aviation Safety Network

44. 11. Term and Definitions
1. Arrival Concourse- Space between baggages reclaims area or government inspection and
landside exists from the terminal building.
2. Baggage- Personal property of passengers or crew carried on an aircraft by agreement with the
operator.
3. Baggage sorting area- Space in which departure baggage is sorted into flight loads.
4. Baggage storage area- Space in which checked / holds baggage is stored pending transport to
aircraft and space, in which mishandled baggage may be held until forwarded, claimed or
otherwise disposed of.
5. Bomb alert- A status of alert, put in place by competent authorities to activate an intervention
plan intended to counter the possible consequences arising from a communicated threat,
anonymous or otherwise, or arising from the discovery of a suspect device or other suspect item
on an aircraft, at an airport or in any civil aviation facilities.
6. Cargo- Any property carried on an aircraft other than mail, stores and unaccompanied or
mishandled baggage.
7. Cargo area- All the ground space and facilities provided for cargo handlings. It includes
aprons, cargo buildings and warehouses, vehicle parks and roads associated therewith.
8. Check-in- The process of reporting to an aircraft operator for acceptance on a particular flight.
9. Check-in concourse- The space between the terminal building landside entrance and the
check-in positions.
10. Check-in position- The location of facilities at which check-in is carried out.
11. Departure concourse- The space between the check-in positions and the air-side waiting
area.

45. 12. International Airport-Any airport designated by the Contracting State in whose territory it
is situated as an airport of entry and departure for international air traffic, where the formalities
incident to customs, immigration, public health, animal and plant quarantine and similar
procedures are carried out.
13. Landside- That area of an airport and buildings to which the non-travelling public has free
access.
14. Security restricted area- Those areas of an airport, building or facility into which access is
restricted or controlled for security and safety purposes.
15. Transit Passengers- Passengers departing from an airport on the same flight as that on
which they arrived.
16. Unaccompanied baggage- Baggage which is transported as cargo and may or may not be
carried on the same aircraft with the person to whom it belongs.
17. Unclaimed baggage- Baggage which arrives at an airport and is not picked up or claimed by
a passenger.
18. Unidentified Baggage- Baggage at an airport with or without a baggage tag which is not
picked up by or identified with passenger.
Abbreviations
1. AAI- Airport Authority of India
2. CUTE- Common User Terminal Equipment
3. FIDS- Flight Information Display System
4. APIS- Aircraft Parking Information System
5. DGS- Docking Guidance System
6. PAX- Passenger

46. 7. ATC- Air Traffic Control
8. ADC- Aerodrome Controller
9. ATS- Air Traffic Services
10. BCAS- Bureau of Civil Aviation Security
11. CAA- Civil Aviation Authority
12. DGCA- Director General of Civil Aviation
13. IATA- International Air Transport Association
14. ICAO- International Civil Aviation Organization