QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
Proactive Computer Technician
1. Douglas J. Land
dland@millikin.edu
Before May 18, 2009: After May 18, 2009:
1135 W Wood St., Apt. 1208C 2725 Second St.
Decatur, Illinois 62522 Peru, IL 61354
1-815-326-1223 1-815-223-2582
Objective: To obtain a position utilizing technical knowledge of multimedia technologies and computing systems while
exercising resourceful thinking and collaborative efforts to complete projects efficiently.
Education: Bachelor of Arts in Communication May 2009
Degree Concentration in Mass Media
Minor Degree in Sociology
Millikin University, Decatur, Illinois
GPA: 3.8/4.0
Honors: Dean’s List (5 semesters)
High Dean’s List (1 semester)
Course Advanced Audio Production Podcast Publishing
Highlights: Advanced Video Production Documentary Film
Web Design Comm. Prof-Broadcast Writing
Small Group Communication Issues in Mass Media
New Media Writing Media Law & Policy
Work Videography Intern January 2009 - February 2009
Experience: WAND-TV, Decatur, IL
• Betamax video editing
• Operate Betamax cameras
• Travel with and assist news teams
• Run teleprompter
Student Technician September 2006 – Present
Millikin University IT Department, Decatur, IL
• Complete technical work orders with computers and other technology
• Provide technical support for students and faculty via phone and walk-in
• Troubleshoot networking issues
• Maintain lab equipment and supplies
Production Intern January 2008 – April 2008
Joyner Group Radio (WSOY), Decatur, IL
• Prepare and clean up barter for on-air presentation
• Record voice tracks and produce barter for station clientele
• Administer board operations for live remote segments and NASCAR races
• Provide assistance and represent the station at live remote sites
Technical PC hardware installation and troubleshooting
Skills: Software installation and troubleshooting
Network setup troubleshooting (wireless and ethernet)
Media equipment setup (PA systems and media carts)
Soundboard operation
JVC and Betamax camera operation
Software Adobe Audition 2.0/3.0 Adobe Soundbooth CS3
Proficiencies: Avid Express AudioVAULT
Smartcaster Novell
GroupWise Dreamweaver 8
SPSS 15/16 MS Office Applications (Word, Excel, PowerPoint)
Windows Remote Desktop Windows 98SE, 2K, ME, XP, Vista
Windows Movie Maker Mac OS 9.x, Mac OS X
Campus Alpha Lambda Delta Honors Fraternity April 2006 - Present
Involvement: Delta Sigma Phi Fraternity April 2006 - Present
89.5 WJMU DJ September 2006 - Present
Lambda Pi Eta Communication Honors Fraternity March 2008 – Present
2. Phi Kappa Phi Honors Fraternity December 2008 - Present