why people find it so hard to share, and what to do about it.

1. Sharing isn’t normal
AD-131 - What Prevents People From Sharing? How
Organizational Culture Impacts ECM Deployments

2. Failure to share is often a major factor in
the failure to realize the full potential value
from an ECM deployment. Whether your
goal is compliance, building corporate
memory, knowledge management, or
collaboration, a culture of openness and
sharing is essential for maximizing the
promised productivity or efficiency gains. In
this session we'll discuss how to audit your
organizational culture to understand the
barriers it may be presenting to sharing
and the interventions you can take to start
your organization down the path of change.

3. Sharing is nice, but is it useful?
What is it anyway?
How do we get people to do it?

4. Sharing
Personal
Organizational
Process
Technology

5. What does “knew” mean?

6. what is sharing?

7. this isn’t sharing – its dividing

8. “our increasingly efficient communal
prosthetic memory”
– William Gibson

9. “If I have seen farther
than others it is by
standing on the shoulders
of giants ”
- Sir Isaac Newton

10. Together we transcend
ourselves.

11. Do great
things
Avoid
catastrophes

12. Nancy dixon

13. 1. Social Sensitivity
2. Even distribution of contributions

14. A team with a bit of sense and technology can
consistently outperform a genius and the world’s
most powerful computer
The overall winner was a team that contained neither the best human
players nor the biggest and fastest computers. Instead, it consisted of "a
pair of amateur American chess players using three computers at the same
time. Their skill at manipulating and "coaching" their computers to look very
deeply into positions effectively counteracted the superior chess
understanding of their grandmaster opponents and the greater computational
power of other participants."
http://blogs.hbr.org/hbr/mcafee/2010/02/like-a-lot-of-people.html

15. Its not the wisdom of
crowds

16. it’s the aggregated
wisdom of
individuals.

17. http://haiti.ushahidi.com/
Aggregation can be serial or parallel

18. 1.Sharing is about listening
2.Listening is about respect,
confidence, humility and
purpose
3.Sharing must be an organic
part of work – good
technology helps

19. Why don’t people share?

20. Hoarding vs. sharing

21. Not all feedback is welcome

22. Willingness to be human

23. level of effort required to share

24. Is anyone listening?

25. MUTUAL
RESPECT

26. Why DO people share?

27. http://youtu.be/rrkrvAUbU9Y
intrinsic motivation

28. Autonomy

29. Mastery

30. PURPOSE

31. So - about that cultural “audit”

32. Discuss: Who shares?
Everybody
Nobody
Some teams (support, marketing)
We don’t know what the CXOs do
Don’t know

33. Discuss: Why do they share?
Its an organic part of how they work
They have incentives to share
They have alignment
We depend on each other
Don’t know

34. Discuss: What do you share?
Finished Documents
Rough Drafts
Everything
Nothing
Don’t know

35. Discuss: When do you share?
Early and Often
At the end of a project
Continuously
When reminded
On Demand
Don’t know

36. Discuss: How do they respond?
By engaging
They don’t
Randomly
Acerbically
Don’t know

37. Discuss: Who’s listening?
Everyone
No one
Random people
The right people
Don’t know

38. Discuss: organizational respect index – gut
check
1. It is generally assumed that you are competent and have something
important to contribute.
[By your boss, your peers, your subordinates, your C-Suite, others]
2. You generally assume that others in your organization are competent
and have something important to contribute
[your boss, your peers, your subordinates, your C-Suite, others]
3. People here believe that feedback generally makes things better.
4. People here believe that mistakes are inevitable, and we should do
what we can to avoid them, but plan for them, and learn from them.
How strongly do you agree with each of these statements?

39. 1.Sharing is about listening
2.Listening is about respect,
confidence, humility and
purpose
3.Sharing must be an organic
part of work – good
technology helps

40. prescription
Promote listening.
Make it effortless to share and create shared views of
problems.
Aim for technology that captures work
organically.

41. Call to action
Lunchtime panel today at noon in Harbor 6
BY-222 - Improving Productivity and Results with Social
Collaboration
Thursday, 10:05 am
Check our social technologies on the showroom floor with
an eye toward promoting listening

42. Call me, beep me
Twitter @Deb_Lavoy
On Linked In/Facebook
Debra Louison Lavoy
Email: dlavoy@opentext.com