1. DDONALDONALD B. DB. DEEVVRIESRIES
Phone: (678)-697-1030 * Email: ddevrieshj@gmail.com
Leadership ~ IT Training & Development ~ Results Driven
SSUMMARYUMMARY OFOF QQUALIFICATIONSUALIFICATIONS
Global training and development technology leader successful in aligning business goals with IT network and equipment
solutions to drive competitive advantages. A career that spans over 20 years involved in every facet of training from course
developer, facilitator, and manager. Experienced in developing comprehensive curriculum for every IT company product, focused
on provisioning, maintaining, and repairing equipment and networks. Skilled in building a vision for training using all types of
delivery methods, including instructor led, e-learning and webinars for highly diverse audiences. A record of proactive leadership
in changing or evolving markets and technologies to ensure new product release training was delivered on-time and within
budget. Broad experience in IT global operations management by providing Tier II/Tier III Engineering problem resolutions for
high profile clients. Hands-on approach to team leadership and direction, ensuring employees stay focused, productive,
exceeding client expectations. Effective communicator, negotiator, and decision maker. Skilled in creating high performance
teams by developing diverse individual and group talent.
SSKILLSKILLS FORFOR CCREATINGREATING BBUSINESSUSINESS VVALUEALUE
Managerial: Performance Management, Recruiting, Interviewing, Hiring, Orientation, Coaching
Operational: Strategic Planning, Budgeting, Curriculum Development, Resource Planning
Technical: Learning Management Systems, Project Management, Facilitation, Surveys, Performance Metrics
PPROFESSIONALROFESSIONAL EEXPERIENCEXPERIENCE
INOCINOC AATLANTATLANTA, GA, GA DDECEC 2014 – P2014 – PRESENTRESENT
A 24×7 NOC and global provider of outsourced Network operations monitoring and reporting services for companies and carriers.
TTIERIER II NII NETWORKETWORK EENGINEERNGINEER
Initially employed by the AFL NOC as a Global NOC Tier II and Tier III Engineer, however, in December AFL closed its NOC and
operations were taken over by INOC. Based on skills and performance, offered a full-time position by the acquiring
company. Responsible for ensuring 100% network availability, handling level II/III trouble escalations on networks and
equipment for Fortune 500 companies and carriers.
CCONTRIBUTIONSONTRIBUTIONS::
• Resolve issues for ADVA Optical Networking’s FSP 3000 R7 using Craft, Brower, Network Element Director, and NMS
software suites’ Ciena 6500 DWDM platforms, 6200, 5200, 4200, 3850 , One Control NMS and Site manager software
suites, Juniper and Cisco Routers, Arista and other IP Layer 2 devices for globally distributed clients by analyzing,
isolating, and restoring services remotely
• Measure performance and analytics of system failures by product, by customer and by alarm type to ascertain the
impact of onsite response teams and program management for site access, dispatch, and RMA shipping to consistently
meet/exceed client network performance metrics
AT&T & YAT&T & YELLOWELLOW PPAGESAGES TTUCKERUCKER, GA, GA JJANAN 2014 – D2014 – DECEC 20142014
One of the world’s largest wireless and wireline Telecom Companies, with an advertising division, YP, recently sold by AT&T
SSENIORENIOR IINSTRUCTIONALNSTRUCTIONAL DDESIGNERESIGNER & P& PROJECTROJECT MMANAGERANAGER (C(CONTRACTORONTRACTOR))
Planned, designed, and implemented over 65 new training programs that included migrating AT&T ‘s wireless brand to Cricket
Wireless and assignment also included rebranding Yellow Pages to YP, LLC after AT&T sold the company.
CCONTRIBUTIONSONTRIBUTIONS::
• Created over (40) self-paced E-learning and instructor led training courses to include Sale Associates, Dealers, Territory
Directors, Managers, and the Senior Leadership team
• Developed over (25) Yellow Pages’ self-paced and instructor-led training courses for Sales Technical support, using
Microsoft office suite software, Adobe, Captivate, and other development tools
• Managed several major training projects interfacing with subject matter experts in the lab to complete student
certification testing, software simulations, and self-paced e-learning courses, using quiz exams and tools such as text
entry, click boxes and other captivate tools; enabled key learning tools such as application simulations, product demos,
digital imaging, animations, audio production and editing
• Accelerated course development with rapid prototyping, branching, additional assets like actors and smart interactions
to publish courses, SCORM compliant, with SWF, PDF, and HTML5 content generation with all deliverables either on
schedule or ahead of schedule

2. DDONALDONALD DDEEVVRIESRIES RRESUMEESUME PPAGEAGE 22
PPROFESSIONALROFESSIONAL EEXPERIENCEXPERIENCE
ADVA OADVA OPTICALPTICAL NNETWORKINGETWORKING NNORCROSSORCROSS, GA, GA 20072007 –– 2013
A global telecommunications vendor providing network equipment for data, storage, voice, and video services
GGLOBALLOBAL TTRAININGRAINING MMANAGERANAGER
When ADVA acquired Movaz, there was no training department, so was offered a Product Specialist position. However, within a few
months, based on facilitating training to the technical support staff, was promoted to Department Manager to launch a training
program and set up a lab environment to train internally and externally. Due to the value added of training for clients was promoted
to Global Training Manager. Planned, coordinated, and implemented technical training for engineering, installing, operating,
maintaining, and provisioning 14 different product lines. Managed an annual operating budget of $80M+. Responsible for
maintaining and managing the corporate website, for all company training, and metrics reporting.
CCONTRIBUTIONSONTRIBUTIONS::
• Responsible for developing technical training domestically and globally five countries, i.e. England, France, Germany,
Poland, and Singapore; Managed 7 trainers and delivered training to a technical support staff of 50-75 across multiple
global regions including Asia Pacific and South America
• Led and pioneered e-learning development as instructional designer and program administrator functions, using
Articulate Studio 9 and multiple graphic and audio software
• Developed on-line course tracking programs and story-board processes by establishing salesforce reporting, metrics,
and customized reports for senior management on internal/external training and certifications
• Maintained a 24 by 7 around the world course and staff scheduling calendar for multiple regions and product offerings,
including webinars, E-Learning, and Instructor led training
• Deployed domestically and internationally for large scale, high-profile clients or for major expedited jobs to become part
of the customer service team, handling installations, software upgrades and optical testing of newly deployed networks
or services
• Provided engineering level instruction and course design via research with real world testing/skills enabling customers
and internal staff to interact with systems engineering, system verification and R&D to meet deliverables for projects
• Developed and implemented customer training evaluations, consistently achieving scores of 90 to mid-level 90’s
MMOVAZOVAZ NNETWORKSETWORKS NNORCROSSORCROSS, GA, GA 20012001 –– 2007
A global telecommunications vendor providing network equipment for data, storage, voice, and video services acquired y ADVA Optical Networking
TTRAININGRAINING MMANAGERANAGER/P/PROGRAMROGRAM MMANAGERANAGER/T/TECHNICALECHNICAL IINSTRUCTORNSTRUCTOR
Responsible for developing courses for sales, technical support professionals and new hires for network equipment and
software. Developed and administered an operating budget of $12-15M.
CCONTRIBUTIONSONTRIBUTIONS::

3. • Pioneered and developed 5 product lines into 16 technical courses. Network DWDN transmission equipment, software,
network monitoring systems, engineering courses; and NOC courses. Ordered and designed equipment, setting up a
mirror image in the lab of deployed equipment in the field for hands-on training and demos at headquarters
• Delivered all training to customers regarding operations, maintenance, systems engineering, and administrator
guidelines for all company provided products
•
EEDUCATIONDUCATION & T& TECHNOLOGYECHNOLOGY CCLASSESLASSES
Completed 6 Sigma Yellow Belt in LEAD, 2012. 1986 to Present: Introduction to ISO 9001; Internal ISO 9001 Auditor course;
ISO 9001 Lead Auditor Certified ISO 9001; TRA ATM Engineering and Applied Technologies; CBT Frame Relay Networks;
Management Techniques Training Courses; Standards for DWDM, TMN, and required RFC’s. Multiple Leadership Management
courses through AMA. Proficient in Microsoft Office Suite: Outlook, Word, PowerPoint, and Advanced Excel
MMILITARYILITARY EEXPERIENCEXPERIENCE
United States Navy. Entered as E-1 Seaman. Honorably discharged as E-5 Electronics Technician, Great Lakes, IL. Completed
Basic Electronics Technician School. Selected to instruct for the Great Lakes Naval Training Command at the Electronic
Technical A School, 1984 through 1986. Provided podium lecture and component level repair, troubleshooting for surface
search radar systems, and digital radar repeaters. Recipient of The Good Conduct; Meritorious Unit commendation Japan; CEA
Service Award (3); Letter of Appreciation Green E. Award.