Experienced Manager, with field experience, operations and training.

1. DON M. STURM
8408 Gallery Way • McKinney, Texas 75070214.592.2773 • dondasturm1@hotmail.com
Conscientious professional with experience in management, interviewing, personnel development, customer
service, training program development and instruction, and directing high-performing cross-functional teams.
Results driven professional with a recruiting, coaching and organizational development background; with
expertise identifying opportunities and achieving forecasted goals. I’m confident you will find I’m well qualified to
join your organization.
Over the course of my career, I have:
 Conducted group and individual training to improve efficiency and effectiveness.
 Developed training materials for products and administrative training.
 Analyzed data from various service and production reports to analyze key business metrics were being
achieved.
 Analyzed data from monthly and quarterly reports to assist Managers in identifying weaknesses and
shortfalls.
 Developed, managed, reported and resolved issues regarding department’s budget.
 Collaborated with other department managers to maintain a team atmosphere.
 Developed sales promotions and incentives.
 Developed a 5-year marketing plan to prepare for business growth and staffing needs.
 Provided oversight and consultation to staff, agents and district managers to maximize productivity.
I am confident your company would benefit from my broad range of experiences, abilities and dedication. I would
appreciate the opportunity for a personal conversation. You may contact me as indicated above, and I look
forward to your response. Thank you for your time.
Sincerely,
Don M. Sturm

2. DON M. STURM
CELL • 214-592-2773
8408 Gallery Way • McKinney, Texas 75070
dondasturm1@hotmail.com
PERFORMANCE HIGHLIGHTS
 In 2001 developed and implemented a department service schedule to provide superior customer service.
After implementation, department staff was completing all work within a 3 week period. Prior to
implementing this process, there was no system in place to manage workflow within the department.
 2002 developed excel database to electronically track all agents, producers and Customer Service Reps.
license renewals.
 In 2002 developed and implemented a paperless process to improve efficiency and cost savings. Utilized
email to send contracts to field managers. First year savings $7,000 in postage and $23,000 in paper.
 2002 & 2003 developed the 5-year operations plan to prepare for future business growth and staffing
needs.
 2004 and 2005 exceeded 100% of net gain goal of full-time agents.
 2007 achieved 104% of Life Volume goal and 107% of policies in force goal.
 2008 achieved 110% of Life Volume goal and 103% of policies issued goal.
 Mentored 11 individuals for “next level” functionality.
 Graduate of the Home Office 2005 Executive Training Program.
PROFESSIONAL EXPERIENCE
Econ Concrete Construction
Construction Superintendent – McKinney, Texas 2009 – Present
 Developed and managed work schedule to assist in managing the project’s progress towards
successful completion.
 Accountable for the overall project expenditures and completion timeline.
 Daily collaboration with on-site project manager to discuss daily priorities and overall progress of the
project.
 Reviewed daily priorities and tasks with team members to keep project on schedule.
 Estimated material quantities for project and coordinated timely deliveries of materials.
 Coordinated and scheduled all necessary inspections.

3. Farmers Insurance Group
Director of Life Sales - Dallas, Texas 2007 – 2009
 2007 achieved 104% of Life Volume goal and 107% of policies in force goal.
 2008 achieved 110% of Life Volume goal and 103% of policies issued goal.
 Developed yearly business plans by identifying and analyzing data from various business reports to
achieve growth and income goals.
 Developed, managed, reported and resolved issues regarding department’s budget.
 Developed best practices training manual utilizing materials gathered from producers and Field
Managers.
 Analyzed data from various service and production reports to determine if key business metrics were
being achieved.
 Worked with producers in developing creative and effective sales strategies to improve results.
 Development and implemented innovative marketing campaigns to expand market share and
increase revenue.
 Conducted classroom and individual training on products, system navigation and sales presentations.
 Organized, planned and conducted territory sales meetings.
 Developed, tracked and reported on promotions.
 Trained field producers on sales techniques and strategies.
State Marketing Manager – Little Rock, Arkansas 2004 – 2006
 Managed Field Managers in the attainment of territory growth goals, revenue, profitability and
recruiting goals.
 Introduced, created and promoted new sales incentives and promotions.
 Developed, implemented and executed Annual Business Plans.
 Mentored staff to prepare them for future leadership roles.
 Worked injunction with the State Executive Director on the development of a 5-year business plan.
 Investigated contract violations. If necessary determined disciplinary action.
 Interviewed, hired and trained new Field Managers, Dept. Head Managers and staff.
 Conducted and monitored training.
 Planned and conducted Agent and Field Manager meetings.
 Managed department’s annual budget, monitored expenditures and developed quarterly reporting.
 Conducted quarterly and annual performance reviews with employees.

4. State Marketing Operations Manager - Austin, Texas 1999 – 2003
 Coached and developed a team of 11 individuals for “next level” responsibility.
 2001, implemented a 7 day service schedule for contracts and licensing.
 Worked closely with the State Executive Director on producer contract violations, 5-year business
plan, meeting planning and appointment of new producers and Field Managers.
 2002 developed excel database to electronically track all agents, producers and Customer Service
Reps. license renewals.
 In 2002 developed and implemented a paperless process to improve efficiency and cost savings.
Utilized email to send contracts to field managers. First year savings $7,000 in postage and $23,000
in paper.
 Developed, managed and reported on annual budget.
 2002 & 2003 developed the 5-year operations plan to prepare for future business growth and staffing
needs.
 Conducted quarterly and annual performance reviews with employees.
 Monitored and participated in weekly and monthly staff meetings.
 Managed, researched and explained Dept. of Insurance and customer complaints.
 Managed 8 clerical and 10 professional personnel.
 Hired and trained new employees on duties and responsibilities.
 Collaborated with other department’s team members to resolve customer complaints.
 Collaborated with other department managers to maintain team atmosphere.
 Conducted quarterly and annual performance reviews for all staff members.
Personal Lines Agency Consultant - San Antonio, Texas
Marketing Administration Manager - Pocatello, Idaho
Marketing Education Manager - Pocatello, Idaho
Division Agency Manager - Dallas, Texas
Marketing Trainee - Austin, Texas
Auto Underwriter - Austin, Texas
EDUCATION
Bachelor of Arts in Business Management - Concordia University, Austin, TX
Licensure - Property & Casualty
PERSONAL EXPERIENCE
College Basketball at Concordia University – 2 years