1. Outsourcing
Avoiding common outsourcing
mistakes
Geneva, 2013
Maksym Dovgopoly for 1

2. What DO NOT Outsource
• Core business competencies;
• Legal right to make business judgments;
• Knowledge-based functions dependent on
proprietary company information;
• Interdepartmental or multidisciplinary functionality;
• Critical business functions subject.
Maksym Dovgopoly for 2

3. When DO NOT Outsource
• If you want to escape dealing with normal
operational dilemmas;
• If you are not prepared “to get down and dirty” with
the details;
• If you want to turn over a project you have been
managing poorly;
• During the period prior to a shift in senior
management;
• During a major restructuring without an outsourcing
orientation.
Maksym Dovgopoly for 3

4. Cover Your Business Back
• Uncover hidden costs;
• Verify data security/protection measures;
• Evaluate company expertise;
• Plan for contingencies;
• Monitor scope creep;
• Care about cultural differences;
• Account for knowledge transfer costs.
Maksym Dovgopoly for 4

5. Instead of Epilogue
•Establish an objectives scorecard in advance and
use it as an foundation in your outsourcing
projects;
•Define the process for addressing problems and
changes;
•Put qualified people in place to manage the
relationship.
Maksym Dovgopoly for 5